Senior Delivery Manager Jobs
Senior Delivery Manager jobs are open across technology, financial services, healthcare, and consulting, from mid-level program leads to executive-track delivery heads, with specializations in agile transformation, enterprise IT programs, and client-facing delivery. Find a role that fits from the openings below and apply directly.
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Showing 5 of 496+ Senior Delivery Manager jobs
Requisition ID: 181669
Job Level: Senior Level
Home District/Group: DHO Information Technology Group
Department: Technology Group
Market: Corporate Home Office
Employment Type: Full Time
Position Overview
Kiewit is seeking an innovative, transformational leader to serve as Sr. Manager of Kiewit Service Delivery (KSD) Tier 1 Support team. KSD serves as the front door for operational support of Kiewit Construction, Engineering, and Home Office departments across Technology, HR, Finance, Access Management, and other Shared Services. This leader owns the strategy, performance, and evolution of enterprise support services relied on by thousands of employees, both staff and craft, transforming a traditional, reactive support model into a modern, proactive Employee Experience Delivery organization powered by automation, AI, digital self-service, and data-driven service management.
This position requires a leader who balances operational discipline with innovation, inspires teams through change, and builds strategic partnerships across business and technology organizations. Success is measured not only by operational performance, but by continuously improving how support is delivered through standardization, automation, and cross-functional collaboration.
District Overview
Kiewit Technology Group (KTG) builds and supports solutions to enable our company's expansive operations. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction and engineering industry. Our team utilizes systems and tools that manage every part of Kiewit's business and the project lifecycle to improve planning and day-to-day execution in the field. We give our people real-time data to make faster, smarter decisions.
Location
This is a full time in office role located on our LaVista, NE campus. This role requires on-site daily attendance. We are not offering relocation support for this role.
Responsibilities
Service Delivery & Operational Excellence
- Lead all aspects of Tier 1 Support operations phone, chat, ticket, and self-service channels ensuring exceptional customer experiences while meeting SLAs and operational targets.
- Drive continuous improvement in service quality, responsiveness, and efficiency; establish a culture of accountability, ownership, and customer-centric thinking.
- Define executive metrics that measure operational health rather than activity only.
- Build dashboards that provide visibility into customer experience, capacity, automation value, workforce health, and organizational risk.
- Translate operational data into strategic recommendations for leadership.
- Establish governance standards for service onboarding, documentation, reporting, and operational readiness, and build executive dashboards that translate operational data into strategic recommendations for senior leadership.
Employee Experience & Digital Self-Service
- Develop and execute the vision and roadmap to transform support from a reactive, transaction-based model into a proactive, experience-driven organization.
- Design modern support and expand self-service capabilities, knowledge management, and service catalogs that prioritize speed, simplicity, and user satisfaction.
- Use service analytics and user feedback to increase self-service adoption and shift work to the lowest appropriate tier through documentation, training, and automation.
Automation & Artificial Intelligence
- Identify opportunities to automate repetitive support activities through workflow automation, AI, virtual agents, and intelligent orchestration.
- Partner with technology teams and vendors to deploy AI-assisted support models and establish governance and measurement practices for automation investments.
Team Leadership & Talent Development
- Lead, coach, and develop managers, supervisors, and support professionals, establishing clear performance expectations and career development opportunities.
- Foster a culture of innovation, continuous learning, and employee engagement, building future-ready capabilities across the organization.
Strategic Partnership & Stakeholder Engagement
- Build strong relationships with business leaders, technology teams, HR, and support partners, serving as a trusted advisor on support strategy and emerging technologies.
- Influence enterprise decisions that improve support capabilities and employee productivity, and communicate transformation plans and outcomes to executive leadership.
Leadership Competencies
Strategic thinking and planning • customer and employee experience focus • innovation and continuous improvement • change leadership • data-driven decision making • operational excellence • talent development • executive communication • collaboration and cross-functional influence • business partnership.
Success in This Role
This leader will modernize Tier 1 Support into a digitally enabled employee experience organization; significantly increase automation and self-service adoption; improve customer satisfaction and employee productivity; reduce demand through proactive, knowledge-driven resolution; and build a scalable operating model that positions Kiewit Service Delivery as a leader in modern employee support.
Qualifications
Required
- Bachelor's degree in Information Technology, Business, Engineering, Management, or related field, or equivalent experience.
- 5+ years of progressive leadership experience in service delivery, customer support, IT operations, or related functions, including experience leading large-scale, diverse teams.
- Demonstrated success driving organizational change and operational transformation using service management best practices, ITIL principles, and performance metrics.
- Strong leadership, communication, and stakeholder management skills, including the ability to influence enterprise decisions through collaboration rather than direct authority.
Preferred
- Experience implementing automation, AI, virtual agents, knowledge management, or self-service solutions as part of a digital transformation or employee experience initiative.
- ITIL Foundation certification (ITIL Managing Professional preferred) and experience with enterprise service management platforms such as ServiceNow.
- Experience with enterprise service management platforms such as ServiceNow or comparable technologies.#LI-AK1
Other Requirements:
- Regular, reliable attendance
- Work productively and meet deadlines timely
- Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.
- Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
- Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
- May work at various different locations and conditions may vary.
We offer our fulltime staff employees a comprehensive benefits package that’s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.
Equal Opportunity Employer, including disability and protected veteran status.
Requisition ID: 181669
Job Level: Senior Level
Home District/Group: DHO Information Technology Group
Department: Technology Group
Market: Corporate Home Office
Employment Type: Full Time
Position Overview
Kiewit is seeking an innovative, transformational leader to serve as Sr. Manager of Kiewit Service Delivery (KSD) Tier 1 Support team. KSD serves as the front door for operational support of Kiewit Construction, Engineering, and Home Office departments across Technology, HR, Finance, Access Management, and other Shared Services. This leader owns the strategy, performance, and evolution of enterprise support services relied on by thousands of employees, both staff and craft, transforming a traditional, reactive support model into a modern, proactive Employee Experience Delivery organization powered by automation, AI, digital self-service, and data-driven service management.
This position requires a leader who balances operational discipline with innovation, inspires teams through change, and builds strategic partnerships across business and technology organizations. Success is measured not only by operational performance, but by continuously improving how support is delivered through standardization, automation, and cross-functional collaboration.
District Overview
Kiewit Technology Group (KTG) builds and supports solutions to enable our company's expansive operations. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction and engineering industry. Our team utilizes systems and tools that manage every part of Kiewit's business and the project lifecycle to improve planning and day-to-day execution in the field. We give our people real-time data to make faster, smarter decisions.
Location
This is a full time in office role located on our LaVista, NE campus. This role requires on-site daily attendance. We are not offering relocation support for this role.
Responsibilities
Service Delivery & Operational Excellence
- Lead all aspects of Tier 1 Support operations phone, chat, ticket, and self-service channels ensuring exceptional customer experiences while meeting SLAs and operational targets.
- Drive continuous improvement in service quality, responsiveness, and efficiency; establish a culture of accountability, ownership, and customer-centric thinking.
- Define executive metrics that measure operational health rather than activity only.
- Build dashboards that provide visibility into customer experience, capacity, automation value, workforce health, and organizational risk.
- Translate operational data into strategic recommendations for leadership.
- Establish governance standards for service onboarding, documentation, reporting, and operational readiness, and build executive dashboards that translate operational data into strategic recommendations for senior leadership.
Employee Experience & Digital Self-Service
- Develop and execute the vision and roadmap to transform support from a reactive, transaction-based model into a proactive, experience-driven organization.
- Design modern support and expand self-service capabilities, knowledge management, and service catalogs that prioritize speed, simplicity, and user satisfaction.
- Use service analytics and user feedback to increase self-service adoption and shift work to the lowest appropriate tier through documentation, training, and automation.
Automation & Artificial Intelligence
- Identify opportunities to automate repetitive support activities through workflow automation, AI, virtual agents, and intelligent orchestration.
- Partner with technology teams and vendors to deploy AI-assisted support models and establish governance and measurement practices for automation investments.
Team Leadership & Talent Development
- Lead, coach, and develop managers, supervisors, and support professionals, establishing clear performance expectations and career development opportunities.
- Foster a culture of innovation, continuous learning, and employee engagement, building future-ready capabilities across the organization.
Strategic Partnership & Stakeholder Engagement
- Build strong relationships with business leaders, technology teams, HR, and support partners, serving as a trusted advisor on support strategy and emerging technologies.
- Influence enterprise decisions that improve support capabilities and employee productivity, and communicate transformation plans and outcomes to executive leadership.
Leadership Competencies
Strategic thinking and planning • customer and employee experience focus • innovation and continuous improvement • change leadership • data-driven decision making • operational excellence • talent development • executive communication • collaboration and cross-functional influence • business partnership.
Success in This Role
This leader will modernize Tier 1 Support into a digitally enabled employee experience organization; significantly increase automation and self-service adoption; improve customer satisfaction and employee productivity; reduce demand through proactive, knowledge-driven resolution; and build a scalable operating model that positions Kiewit Service Delivery as a leader in modern employee support.
Qualifications
Required
- Bachelor's degree in Information Technology, Business, Engineering, Management, or related field, or equivalent experience.
- 5+ years of progressive leadership experience in service delivery, customer support, IT operations, or related functions, including experience leading large-scale, diverse teams.
- Demonstrated success driving organizational change and operational transformation using service management best practices, ITIL principles, and performance metrics.
- Strong leadership, communication, and stakeholder management skills, including the ability to influence enterprise decisions through collaboration rather than direct authority.
Preferred
- Experience implementing automation, AI, virtual agents, knowledge management, or self-service solutions as part of a digital transformation or employee experience initiative.
- ITIL Foundation certification (ITIL Managing Professional preferred) and experience with enterprise service management platforms such as ServiceNow.
- Experience with enterprise service management platforms such as ServiceNow or comparable technologies.#LI-AK1
Other Requirements:
- Regular, reliable attendance
- Work productively and meet deadlines timely
- Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.
- Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
- Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
- May work at various different locations and conditions may vary.
We offer our fulltime staff employees a comprehensive benefits package that’s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.
Equal Opportunity Employer, including disability and protected veteran status.
Senior Delivery Manager Jobs by Experience Level
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Find Senior Delivery Manager JobsSenior Delivery Manager Job Market
Who's Hiring
- Amazon Web Services62
- Deloitte29
- Amazon29
- CVS Health16
- JPMorganChase14
Top Industries Hiring
- Consulting & Professional Services30
- Technology & Software28
- Accounting & Auditing14
- Distribution & Wholesale13
- Investment & Asset Management13
What Employers Look For
The qualifications that appear most often in senior delivery manager jobs.
- 5+ years managing large-scale technology or operations delivery programs end to end
- Demonstrated ability to lead cross-functional teams of 10 or more across multiple workstreams
- Strong command of agile and waterfall methodologies with hands-on experience applying both
- PMP, PgMP, SAFe, or equivalent project management certification
- Experience owning program budgets and reporting delivery status to executive stakeholders
- Bachelor's degree in computer science, engineering, business, or a related field
Tips for Your Senior Delivery Manager Job Search
Quantify delivery outcomes on your resume
Senior delivery managers are judged on results, so replace vague scope descriptions with concrete outcomes: programs delivered on time, budget variance reduced, and team throughput improved. Reviewers skip resumes that list responsibilities without measurable impact.
Tailor your resume to the delivery model
Agile, waterfall, and hybrid delivery roles use different language and prioritize different metrics. Mirror the methodology terms in each job description so your resume clears automated screening and signals genuine fit to the hiring manager reviewing it.
Target openings that match your client complexity
Roles at systems integrators and consultancies expect you to manage client relationships alongside delivery, while in-house positions weight internal stakeholder alignment. Sorting openings by company type before you apply saves you from pitching the wrong story to the wrong audience.
Apply early to roles that fit
Migrate Mate lists senior delivery manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a program failure story for interviews
Behavioral panels for senior delivery manager roles almost always include a question about a delivery that went off track. Preparing a specific example with a clear root cause, the corrective actions you drove, and the outcome you recovered puts you ahead of candidates who only share success stories.
Negotiate start date alongside compensation
Senior delivery managers frequently inherit programs mid-cycle, so a later start date lets you complete outstanding commitments cleanly and arrive without baggage. Raising this during offer negotiation signals professionalism and is rarely a dealbreaker for employers who need someone long-term.
Senior Delivery Manager Jobs: Frequently Asked Questions
Which companies are hiring the most senior delivery managers?
The companies hiring the most senior delivery managers right now include Amazon Web Services, Deloitte, and Amazon, with the largest share of openings in Texas, California, and Virginia, based on current listings on Migrate Mate as of August 2026. Demand is highest at large technology firms, management consultancies, and financial services organizations running multi-year transformation programs.
How many senior delivery manager jobs are remote?
About 70% of senior delivery manager openings are fully remote or hybrid as of August 2026, making it one of the more flexible roles at this seniority level. Program governance and client-facing delivery work is the most commonly remote, while roles tied to physical infrastructure or on-site engineering teams require more regular presence.
How do you become a senior delivery manager?
Most senior delivery managers start as project or program managers, build a record of delivering complex, multi-team initiatives, and earn a professional certification such as PMP or SAFe. Moving up requires demonstrating you can own a budget, manage executive relationships, and recover programs that go off track, not just report status on healthy ones.
Can you get hired as a senior delivery manager without direct experience in the role?
Yes, but you'll need to reframe adjacent experience deliberately. Engineering leads, product managers, and operations managers who have owned end-to-end delivery of large initiatives often qualify if they can speak to stakeholder management, budget ownership, and cross-functional coordination. The gap most candidates fail to close is demonstrating they managed delivery risk, not just execution tasks.
What does the senior delivery manager interview process look like?
Most processes include a recruiter screen, a hiring manager conversation focused on program scope and leadership style, a behavioral panel with senior stakeholders testing delivery judgment under pressure, and a final round that often includes a case study or presentation on how you would structure and govern a new program. Some employers add a technical or methodology assessment.
Where can I find and apply to senior delivery manager jobs?
You can find and apply to senior delivery manager jobs on Migrate Mate, which lists current openings from across the United States in one place. Find roles that match your experience and seniority level, then apply directly to each listing from the page.
See All 496+ Senior Delivery Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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