Remote Customer Program Manager Jobs
Remote customer program manager jobs are open across the U.S. at remote-first firms, distributed SaaS companies, and enterprise technology teams managing complex customer portfolios. Employers hiring remotely right now include iRhythm Technologies, eBay, and Databricks. Find a role that fits below and apply directly.
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Showing 5 of 7+ Remote Customer Program Manager jobs
Career-defining. Life-changing.
At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
About This Role:
Career-defining. Life-changing.
At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
Position: Program Manager, Customer Experience
Location: Remote – National US
About this role:
The Customer Experience team is responsible for partnering both internally and externally, including sales and commercial team along with key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes.
Scope of Work:
- Ability to perform role effectively for an average of 6 opportunities concurrently.
- Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio Service.
- Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized.
- Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices.
- Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias.
- Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program
- Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagement.
- Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service.
- Accountable to prioritizing work that meets the needs of iRhythm business goals.
- Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business
- Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems
Requirements
- Bachelor’s degree required, Master’s degree preferred: experience may count toward a degree requirement.
- Minimum of 6 years of related experience with a Bachelor’s degree; or 4 years of experience in a similar role and a Master’s degree.
- Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred
- Key attributes: Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic partner. Willingness to be flexible to the needs of IRTCs business goals, ability to quickly onboard and execute within role within 3-6 months
- Strong communication and presentation skills
- Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers
- Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity
- Strong understanding of the healthcare landscape and experience in cardiology preferred
- Ability to multi-task and prioritize in a fast-paced environment
- Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio)
- Must be able to travel up to 50%.
Location:
Remote - USActual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range
$115,000.00 - $149,000.00As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.
Make iRhythm your path forward. Zio, the heart monitor that changed the game.
There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact taops@irhythmtech.com. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY.
For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121
Career-defining. Life-changing.
At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
About This Role:
Career-defining. Life-changing.
At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
Position: Program Manager, Customer Experience
Location: Remote – National US
About this role:
The Customer Experience team is responsible for partnering both internally and externally, including sales and commercial team along with key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes.
Scope of Work:
- Ability to perform role effectively for an average of 6 opportunities concurrently.
- Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio Service.
- Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized.
- Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices.
- Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias.
- Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program
- Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagement.
- Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service.
- Accountable to prioritizing work that meets the needs of iRhythm business goals.
- Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business
- Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems
Requirements
- Bachelor’s degree required, Master’s degree preferred: experience may count toward a degree requirement.
- Minimum of 6 years of related experience with a Bachelor’s degree; or 4 years of experience in a similar role and a Master’s degree.
- Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred
- Key attributes: Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic partner. Willingness to be flexible to the needs of IRTCs business goals, ability to quickly onboard and execute within role within 3-6 months
- Strong communication and presentation skills
- Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers
- Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity
- Strong understanding of the healthcare landscape and experience in cardiology preferred
- Ability to multi-task and prioritize in a fast-paced environment
- Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio)
- Must be able to travel up to 50%.
Location:
Remote - USActual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range
$115,000.00 - $149,000.00As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.
Make iRhythm your path forward. Zio, the heart monitor that changed the game.
There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact taops@irhythmtech.com. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY.
For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121
See All 7 Remote Customer Program Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Customer Program Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Banking & Financial Services
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in remote customer program manager jobs.
- 3-7 years of experience in customer success, program management, or account management
- Proficiency with CRM platforms such as Salesforce or Gainsight
- Demonstrated ability to manage multiple concurrent programs or accounts
- Strong stakeholder communication and executive presentation skills
- Experience with project management tools such as Smartsheet, Asana, or Jira
- Bachelor's degree in business, communications, or a related field
Tips for Your Remote Customer Program Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer program manager openings from across the U.S. in one place. Search by role and apply directly to the listings that match your background before they close.
Prove async communication on your resume
Remote hiring managers look for written communication they can trust without follow-up. Highlight specific examples of managing customer escalations, program updates, or stakeholder alignment through written channels rather than meetings.
Document your remote program results concretely
Remote employers can't observe your work style directly, so outcomes have to speak for themselves. Quantify customer retention improvements, onboarding timelines you shortened, or program milestones you hit while working across time zones.
Name the tools distributed teams actually use
Customer program managers in remote roles are expected to coordinate work across Salesforce, Gainsight, Asana, Jira, and similar platforms from day one. Calling these out explicitly signals you won't need a ramp-up period to become productive.
Remote Customer Program Manager Jobs: Frequently Asked Questions
How do I get a remote customer program manager job?
Remote customer program manager roles go to candidates who can demonstrate self-direction, strong written communication, and the ability to manage customer relationships without in-person support. Employers screen for experience coordinating cross-functional work asynchronously, comfort with tools like Slack, Salesforce, and project management platforms, and a clear record of driving program outcomes. A portfolio of documented customer wins gives you a concrete edge.
Which companies hire remote customer program managers?
Employers currently hiring remote customer program managers include iRhythm Technologies, eBay, and Databricks, per current remote listings on Migrate Mate as of August 2026. Remote-first technology companies, distributed enterprise software teams, and cloud services organizations make up the largest share of hiring in this role.
Can you get a remote customer program manager job with no experience?
Yes, but remote entry-level openings are harder to land because employers expect you to work independently from day one without on-site coaching. Smaller SaaS companies and startups are more likely to hire junior candidates remotely. You can strengthen your candidacy by showing async communication skills, any customer-facing project work, and familiarity with the tools distributed teams actually use.
Do you need a degree for remote customer program manager jobs?
Not always. Many remote employers prioritize demonstrated results over a specific degree, particularly in technology and software sectors. What matters most is a record of managing customer programs, hitting retention or satisfaction goals, and communicating clearly across distributed teams. Relevant certifications in project management or customer success can substitute for a four-year degree at many companies.
Which industries hire the most remote customer program managers?
Most remote customer program manager openings sit in Technology & Software, Banking & Financial Services, and Consulting & Professional Services, per current remote listings on Migrate Ate as of August 2026. These sectors rely heavily on distributed teams managing multi-stakeholder customer relationships, making the role well suited to fully remote delivery.
See All 7 Remote Customer Program Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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