Remote Customer Program Manager Jobs
Remote customer program manager jobs are open across the U.S. at remote-first firms, distributed SaaS companies, and enterprise technology teams managing complex customer portfolios. Employers hiring remotely right now include Ameriprise Financial, TE Connectivity, and FedEx Freight. Find a role that fits below and apply directly.
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Showing 5 of 51+ Remote Customer Program Manager jobs
INTRODUCTION
Lead the planning, implementation, and continuous improvement of global Field & Customer Excellence programs that enhance customer centricity, employee engagement, and business performance.
ROLE AND RESPONSIBILITIES
- Manage complex, cross-functional initiatives and workstreams, ensuring alignment with organizational priorities and evolving business needs.
- Collaborate with various UL Solutions teams to develop and implement programs, communications, and initiatives that improve customer and employee experiences.
- Establish and maintain program governance, including project plans, milestones, success metrics, risk management strategies, and stakeholder communications.
- Monitor program performance using data-driven insights and analytics, providing recommendations and actionable feedback to leadership.
- Identify, assess, and mitigate program risks and issues while ensuring timely execution and achievement of program objectives.
- Support employee engagement initiatives, including recognition programs, training, communications, professional development, and networking opportunities that foster a connected and high-performing Field Engineering community.
- Lead change management activities that support organizational initiatives, Ways of Working programs, and adoption of new processes, tools, and technologies.
- Develop and maintain strong relationships with internal stakeholders and external customers to strengthen collaboration, engagement, and customer-focused outcomes.
- Prepare and deliver leadership-level communications, presentations, dashboards, and reports to communicate program status, results, key insights, and recommendations.
- Read and follow the Underwriters Laboratories Code of Conduct and adhere to all physical and digital security practices.
- Perform other duties as assigned.
BASIC QUALIFICATIONS
- Demonstrated program and project management expertise with experience leading complex, global initiatives involving multiple stakeholders and workstreams.
- Strong customer-centric mindset with the ability to translate customer and employee feedback into actionable programs and improvements.
- Excellent interpersonal, communication, presentation, and stakeholder management skills.
- Proven ability to influence and collaborate effectively across a global, matrixed organization without direct authority.
- Experience developing KPIs, dashboards, program metrics, and performance reporting frameworks.
- Strong analytical and problem-solving skills with the ability to leverage data to drive decisions and measure outcomes.
- Demonstrated ability to manage competing priorities and multiple initiatives simultaneously.
- Experience facilitating change management initiatives and driving organizational adoption.
- Ability to build trusted partnerships across diverse functions and levels of the organization.
- Strong organizational, planning, and execution skills with attention to detail.
- Demonstrated ability to work effectively within diverse, multicultural, and geographically dispersed teams.
- Ability to promote innovative ideas, embrace change, and continuously improve processes and programs.
PREFERRED QUALIFICATIONS
- Experience supporting customer experience and employee engagement programs.
- Experience with employee engagement platforms, internal communications tools, and collaboration technologies.
- Experience with SharePoint, Microsoft 365 applications, Power BI, PowerApps, Power Automate, or similar tools.
- Experience facilitating global communications, recognition, training, or community-building initiatives.
- Knowledge of Field Operations, Field Engineering, or customer-facing service organizations.
Experience
- Eight or more years of progressively responsible project management, program management, operations, business management, or related experience.
- Five or more years of experience leading large-scale, complex initiatives with multiple parallel workstreams.
- Demonstrated experience managing projects involving geographically dispersed teams and stakeholders.
- Experience developing program governance structures, implementation plans, communications strategies, and performance reporting.
- Experience using data and analytics to evaluate program effectiveness and support business decision-making.
- Experience in organizational change management, transformation initiatives, or continuous improvement efforts.
- Experience working in customer-focused organizations and supporting initiatives that improve customer and employee experiences.
- Bachelor's degree required.
- Preferred fields of study include Business Administration, Organizational Leadership, Project Management, Communications, Human Resources, Engineering, Information Technology, or a related discipline.
- Advanced degree preferred (MBA, MA/MS, or equivalent experience).
COMPENSATION
- Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $125,000 to $150,000 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 20% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
What we offer:
Curious? To learn more about us and the work we do, visit UL.com
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
If you like getting out and about, you’ll love being part of our Field Engineering team. We travel to companies and manufacturing facilities all over the world to carry out risk-based inspections and ensure the integrity of existing certifications — we perform over 3,000 site visits every single day. It could be testing the fire doors at a school, checking a fire truck or even inspecting the New Year’s Eve ball in Times Square. Every day’s different and there’s always a new challenge to face. If you love an adventure, join our team and take your career to new and exciting places.
INTRODUCTION
Lead the planning, implementation, and continuous improvement of global Field & Customer Excellence programs that enhance customer centricity, employee engagement, and business performance.
ROLE AND RESPONSIBILITIES
- Manage complex, cross-functional initiatives and workstreams, ensuring alignment with organizational priorities and evolving business needs.
- Collaborate with various UL Solutions teams to develop and implement programs, communications, and initiatives that improve customer and employee experiences.
- Establish and maintain program governance, including project plans, milestones, success metrics, risk management strategies, and stakeholder communications.
- Monitor program performance using data-driven insights and analytics, providing recommendations and actionable feedback to leadership.
- Identify, assess, and mitigate program risks and issues while ensuring timely execution and achievement of program objectives.
- Support employee engagement initiatives, including recognition programs, training, communications, professional development, and networking opportunities that foster a connected and high-performing Field Engineering community.
- Lead change management activities that support organizational initiatives, Ways of Working programs, and adoption of new processes, tools, and technologies.
- Develop and maintain strong relationships with internal stakeholders and external customers to strengthen collaboration, engagement, and customer-focused outcomes.
- Prepare and deliver leadership-level communications, presentations, dashboards, and reports to communicate program status, results, key insights, and recommendations.
- Read and follow the Underwriters Laboratories Code of Conduct and adhere to all physical and digital security practices.
- Perform other duties as assigned.
BASIC QUALIFICATIONS
- Demonstrated program and project management expertise with experience leading complex, global initiatives involving multiple stakeholders and workstreams.
- Strong customer-centric mindset with the ability to translate customer and employee feedback into actionable programs and improvements.
- Excellent interpersonal, communication, presentation, and stakeholder management skills.
- Proven ability to influence and collaborate effectively across a global, matrixed organization without direct authority.
- Experience developing KPIs, dashboards, program metrics, and performance reporting frameworks.
- Strong analytical and problem-solving skills with the ability to leverage data to drive decisions and measure outcomes.
- Demonstrated ability to manage competing priorities and multiple initiatives simultaneously.
- Experience facilitating change management initiatives and driving organizational adoption.
- Ability to build trusted partnerships across diverse functions and levels of the organization.
- Strong organizational, planning, and execution skills with attention to detail.
- Demonstrated ability to work effectively within diverse, multicultural, and geographically dispersed teams.
- Ability to promote innovative ideas, embrace change, and continuously improve processes and programs.
PREFERRED QUALIFICATIONS
- Experience supporting customer experience and employee engagement programs.
- Experience with employee engagement platforms, internal communications tools, and collaboration technologies.
- Experience with SharePoint, Microsoft 365 applications, Power BI, PowerApps, Power Automate, or similar tools.
- Experience facilitating global communications, recognition, training, or community-building initiatives.
- Knowledge of Field Operations, Field Engineering, or customer-facing service organizations.
Experience
- Eight or more years of progressively responsible project management, program management, operations, business management, or related experience.
- Five or more years of experience leading large-scale, complex initiatives with multiple parallel workstreams.
- Demonstrated experience managing projects involving geographically dispersed teams and stakeholders.
- Experience developing program governance structures, implementation plans, communications strategies, and performance reporting.
- Experience using data and analytics to evaluate program effectiveness and support business decision-making.
- Experience in organizational change management, transformation initiatives, or continuous improvement efforts.
- Experience working in customer-focused organizations and supporting initiatives that improve customer and employee experiences.
- Bachelor's degree required.
- Preferred fields of study include Business Administration, Organizational Leadership, Project Management, Communications, Human Resources, Engineering, Information Technology, or a related discipline.
- Advanced degree preferred (MBA, MA/MS, or equivalent experience).
COMPENSATION
- Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $125,000 to $150,000 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 20% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
What we offer:
Curious? To learn more about us and the work we do, visit UL.com
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
If you like getting out and about, you’ll love being part of our Field Engineering team. We travel to companies and manufacturing facilities all over the world to carry out risk-based inspections and ensure the integrity of existing certifications — we perform over 3,000 site visits every single day. It could be testing the fire doors at a school, checking a fire truck or even inspecting the New Year’s Eve ball in Times Square. Every day’s different and there’s always a new challenge to face. If you love an adventure, join our team and take your career to new and exciting places.
See All 51 Remote Customer Program Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Customer Program Manager Job Market
Who's Hiring
- Ameriprise Financial8
- TE Connectivity7
- FedEx Freight4
- Uniti3
- Renesas2
Top Industries Hiring
- Electronics & Hardware10
- Investment & Asset Management8
- Technology & Software5
- Healthcare & Medical Services5
- Energy2
What Employers Look For
The qualifications that appear most often in remote customer program manager jobs.
- 3-7 years of experience in customer success, program management, or account management
- Proficiency with CRM platforms such as Salesforce or Gainsight
- Demonstrated ability to manage multiple concurrent programs or accounts
- Strong stakeholder communication and executive presentation skills
- Experience with project management tools such as Smartsheet, Asana, or Jira
- Bachelor's degree in business, communications, or a related field
Tips for Your Remote Customer Program Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer program manager openings from across the U.S. in one place. Search by role and apply directly to the listings that match your background before they close.
Prove async communication on your resume
Remote hiring managers look for written communication they can trust without follow-up. Highlight specific examples of managing customer escalations, program updates, or stakeholder alignment through written channels rather than meetings.
Document your remote program results concretely
Remote employers can't observe your work style directly, so outcomes have to speak for themselves. Quantify customer retention improvements, onboarding timelines you shortened, or program milestones you hit while working across time zones.
Name the tools distributed teams actually use
Customer program managers in remote roles are expected to coordinate work across Salesforce, Gainsight, Asana, Jira, and similar platforms from day one. Calling these out explicitly signals you won't need a ramp-up period to become productive.
Prepare for structured remote interviews
Remote interviews for customer program manager roles often include a written exercise or async video screen before the live call. Practice articulating how you manage customer relationships and program cadences without physical presence, using specific past examples.
Remote Customer Program Manager Jobs: Frequently Asked Questions
How do I get a remote customer program manager job?
Remote customer program manager roles go to candidates who can demonstrate self-direction, strong written communication, and the ability to manage customer relationships without in-person support. Employers screen for experience coordinating cross-functional work asynchronously, comfort with tools like Slack, Salesforce, and project management platforms, and a clear record of driving program outcomes. A portfolio of documented customer wins gives you a concrete edge.
Which companies hire remote customer program managers?
Employers currently hiring remote customer program managers include Ameriprise Financial, TE Connectivity, and FedEx Freight, per current remote listings on Migrate Mate as of June 2026. Remote-first technology companies, distributed enterprise software teams, and cloud services organizations make up the largest share of hiring in this role.
Can you get a remote customer program manager job with no experience?
Yes, but remote entry-level openings are harder to land because employers expect you to work independently from day one without on-site coaching. Smaller SaaS companies and startups are more likely to hire junior candidates remotely. You can strengthen your candidacy by showing async communication skills, any customer-facing project work, and familiarity with the tools distributed teams actually use.
Do you need a degree for remote customer program manager jobs?
Not always. Many remote employers prioritize demonstrated results over a specific degree, particularly in technology and software sectors. What matters most is a record of managing customer programs, hitting retention or satisfaction goals, and communicating clearly across distributed teams. Relevant certifications in project management or customer success can substitute for a four-year degree at many companies.
Which industries hire the most remote customer program managers?
Most remote customer program manager openings sit in Electronics & Hardware, Investment & Asset Management, and Technology & Software, per current remote listings on Migrate Ate as of June 2026. These sectors rely heavily on distributed teams managing multi-stakeholder customer relationships, making the role well suited to fully remote delivery.
See All 51 Remote Customer Program Manager Jobs
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