Remote Customer Program Manager Jobs
Remote customer program manager jobs are open across the U.S. at remote-first firms, distributed SaaS companies, and enterprise technology teams managing complex customer portfolios. Employers hiring remotely right now include Pella, Vanta, and KARMAN. Find a role that fits below and apply directly.
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Showing 5 of 14+ Remote Customer Program Manager jobs
Children's Home Society of California (CHS) is a multi-service, non-profit agency providing Early Learning and Education Programs in multiple counties in California. Come join our team and contribute your talents to supporting families, child care providers, and communities while we work together building brighter tomorrows for children today!
CHS provides a robust benefits package, which includes: 100% employer paid medical, dental, and vision coverage for eligible employees and their eligible dependents; 10% employer paid pension plan contribution for eligible employees; monthly paid time off (PTO) accrual; 12 paid holidays; sick leave benefits; and much more.
COVID-19 considerations: CHS cares deeply about your health and safety. CHS has established health and safety procedures for all offices and follows local, state, and federal requirements.
Work from home and hybrid schedules are available for some positions dependent on the job duties and responsibilities and are subject to applicable agency policies and procedures.
This is a Full-Time (37.5 hours), Non-Exempt Position
Under the supervision of Children’s Home Society of California’s (CHS) Program Administrator, the Program Specialist will:
· Work directly with the public through inbound and outgoing calls
· Deliver exceptional customer service to families, child care providers, and the general public
· Listen to understand all questions and issues, while offering helpful and meaningful solutions
· Conduct outreach to potential clients and prescreen families via telephonic communication to determine need and eligibility for enrollment
· Request eligibility and need documentation from families
· Provide technical assistance and resources to families and child care providers via telephonic and email communication
· Assist with telephonic and email communication on behalf of the Intake Department
· Update and maintain the Eligibility List by tracking enrollment status
· Write and maintain accurate, complete, and up-to-date case notes in electronic databases
· Organize and prioritize multiple tasks and responsibilities to meet individual and team deadlines
· Work cooperatively and cohesively with colleagues, including participation in weekly/monthly staff meetings and/or trainings
· Provide support as needed to other departments and colleagues to maintain program compliance
· Manage large volume of documentation in a high-quality manner and within record protection, retention, and destruction guidelines
· Provide general office support to the Intake Department with data entry, printing, copying, filing, word processing, sending facsimile, and large mailings as needed
· Adhere to all agency policies and procedures, as well as applicable contractual and governmental regulations
· Perform other duties and responsibilities as assigned
POSITION QUALIFICATIONS:
· High School Diploma or Equivalent
· Minimum five (5) years customer service experience with communication via telephone as a primary responsibility
· Excellent communication skills (written, verbal, and listening)
· Ability to prepare and present effective written work, provide strong attention to detail, and produce error-free work
· Proficiency in using the computer while actively listening and responding to callers
· Ability to complete data entry duties with a high-level of accuracy
· Proactive self-motivator with a professional, positive, and flexible attitude
· Excellent organization skills and the ability to manage multiple projects and meet deadlines
· Ability to work both autonomously and collaboratively in a fast-paced environment with a strong work ethic
· Ability to work independently and be accessible during work hours, regardless of work location
· Demonstrated ability to exercise sound judgment
· Commitment to CHS’s core mission and values, and an ability to model
· those values in relationships with colleagues and partners
· Excellent ability to communicate effectively, respectfully, and transparently with all levels of staff
· Bilingual skills in Spanish or Vietnamese preferred
· Knowledge of Microsoft Office (Word, Excel, Outlook)
· Ability to travel via air and surface transportation, including travel between multiple offices
SALARY SCALE:
Entry level pay for this position is $25.96 per hour; the full pay scale is $25.96 to $30.38. Advancement on pay scale is based on qualifications, such as experience and education, and eventual job performance. Excellent benefits are provided including 100% employer paid medical, dental, and vision premium coverage for eligible employees and their eligible dependents and 10% pension plan contribution for eligible employees.
For consideration, submit a cover letter and resume.
CHILDREN'S HOME SOCIETY OF CALIFORNIA IS AN
EQUAL OPPORTUNITY EMPLOYER
SMOKE-FREE/DRUG-FREE WORK ENVIRONMENT
Job Type: Full-time
Pay: $25.96 - $30.38 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
Children's Home Society of California (CHS) is a multi-service, non-profit agency providing Early Learning and Education Programs in multiple counties in California. Come join our team and contribute your talents to supporting families, child care providers, and communities while we work together building brighter tomorrows for children today!
CHS provides a robust benefits package, which includes: 100% employer paid medical, dental, and vision coverage for eligible employees and their eligible dependents; 10% employer paid pension plan contribution for eligible employees; monthly paid time off (PTO) accrual; 12 paid holidays; sick leave benefits; and much more.
COVID-19 considerations: CHS cares deeply about your health and safety. CHS has established health and safety procedures for all offices and follows local, state, and federal requirements.
Work from home and hybrid schedules are available for some positions dependent on the job duties and responsibilities and are subject to applicable agency policies and procedures.
This is a Full-Time (37.5 hours), Non-Exempt Position
Under the supervision of Children’s Home Society of California’s (CHS) Program Administrator, the Program Specialist will:
· Work directly with the public through inbound and outgoing calls
· Deliver exceptional customer service to families, child care providers, and the general public
· Listen to understand all questions and issues, while offering helpful and meaningful solutions
· Conduct outreach to potential clients and prescreen families via telephonic communication to determine need and eligibility for enrollment
· Request eligibility and need documentation from families
· Provide technical assistance and resources to families and child care providers via telephonic and email communication
· Assist with telephonic and email communication on behalf of the Intake Department
· Update and maintain the Eligibility List by tracking enrollment status
· Write and maintain accurate, complete, and up-to-date case notes in electronic databases
· Organize and prioritize multiple tasks and responsibilities to meet individual and team deadlines
· Work cooperatively and cohesively with colleagues, including participation in weekly/monthly staff meetings and/or trainings
· Provide support as needed to other departments and colleagues to maintain program compliance
· Manage large volume of documentation in a high-quality manner and within record protection, retention, and destruction guidelines
· Provide general office support to the Intake Department with data entry, printing, copying, filing, word processing, sending facsimile, and large mailings as needed
· Adhere to all agency policies and procedures, as well as applicable contractual and governmental regulations
· Perform other duties and responsibilities as assigned
POSITION QUALIFICATIONS:
· High School Diploma or Equivalent
· Minimum five (5) years customer service experience with communication via telephone as a primary responsibility
· Excellent communication skills (written, verbal, and listening)
· Ability to prepare and present effective written work, provide strong attention to detail, and produce error-free work
· Proficiency in using the computer while actively listening and responding to callers
· Ability to complete data entry duties with a high-level of accuracy
· Proactive self-motivator with a professional, positive, and flexible attitude
· Excellent organization skills and the ability to manage multiple projects and meet deadlines
· Ability to work both autonomously and collaboratively in a fast-paced environment with a strong work ethic
· Ability to work independently and be accessible during work hours, regardless of work location
· Demonstrated ability to exercise sound judgment
· Commitment to CHS’s core mission and values, and an ability to model
· those values in relationships with colleagues and partners
· Excellent ability to communicate effectively, respectfully, and transparently with all levels of staff
· Bilingual skills in Spanish or Vietnamese preferred
· Knowledge of Microsoft Office (Word, Excel, Outlook)
· Ability to travel via air and surface transportation, including travel between multiple offices
SALARY SCALE:
Entry level pay for this position is $25.96 per hour; the full pay scale is $25.96 to $30.38. Advancement on pay scale is based on qualifications, such as experience and education, and eventual job performance. Excellent benefits are provided including 100% employer paid medical, dental, and vision premium coverage for eligible employees and their eligible dependents and 10% pension plan contribution for eligible employees.
For consideration, submit a cover letter and resume.
CHILDREN'S HOME SOCIETY OF CALIFORNIA IS AN
EQUAL OPPORTUNITY EMPLOYER
SMOKE-FREE/DRUG-FREE WORK ENVIRONMENT
Job Type: Full-time
Pay: $25.96 - $30.38 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
See All 14 Remote Customer Program Manager Jobs
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Find JobsRemote Customer Program Manager Job Market
Who's Hiring
Top Industries Hiring
- Manufacturing
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote customer program manager jobs.
- 3-7 years of experience in customer success, program management, or account management
- Proficiency with CRM platforms such as Salesforce or Gainsight
- Demonstrated ability to manage multiple concurrent programs or accounts
- Strong stakeholder communication and executive presentation skills
- Experience with project management tools such as Smartsheet, Asana, or Jira
- Bachelor's degree in business, communications, or a related field
Tips for Your Remote Customer Program Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer program manager openings from across the U.S. in one place. Search by role and apply directly to the listings that match your background before they close.
Prove async communication on your resume
Remote hiring managers look for written communication they can trust without follow-up. Highlight specific examples of managing customer escalations, program updates, or stakeholder alignment through written channels rather than meetings.
Document your remote program results concretely
Remote employers can't observe your work style directly, so outcomes have to speak for themselves. Quantify customer retention improvements, onboarding timelines you shortened, or program milestones you hit while working across time zones.
Name the tools distributed teams actually use
Customer program managers in remote roles are expected to coordinate work across Salesforce, Gainsight, Asana, Jira, and similar platforms from day one. Calling these out explicitly signals you won't need a ramp-up period to become productive.
Remote Customer Program Manager Jobs: Frequently Asked Questions
How do I get a remote customer program manager job?
Remote customer program manager roles go to candidates who can demonstrate self-direction, strong written communication, and the ability to manage customer relationships without in-person support. Employers screen for experience coordinating cross-functional work asynchronously, comfort with tools like Slack, Salesforce, and project management platforms, and a clear record of driving program outcomes. A portfolio of documented customer wins gives you a concrete edge.
Which companies hire remote customer program managers?
Employers currently hiring remote customer program managers include Pella, Vanta, and KARMAN, per current remote listings on Migrate Mate as of November 2026. Remote-first technology companies, distributed enterprise software teams, and cloud services organizations make up the largest share of hiring in this role.
Can you get a remote customer program manager job with no experience?
Yes, but remote entry-level openings are harder to land because employers expect you to work independently from day one without on-site coaching. Smaller SaaS companies and startups are more likely to hire junior candidates remotely. You can strengthen your candidacy by showing async communication skills, any customer-facing project work, and familiarity with the tools distributed teams actually use.
Do you need a degree for remote customer program manager jobs?
Not always. Many remote employers prioritize demonstrated results over a specific degree, particularly in technology and software sectors. What matters most is a record of managing customer programs, hitting retention or satisfaction goals, and communicating clearly across distributed teams. Relevant certifications in project management or customer success can substitute for a four-year degree at many companies.
Which industries hire the most remote customer program managers?
Most remote customer program manager openings sit in Manufacturing and Technology & Software, per current remote listings on Migrate Ate as of November 2026. These sectors rely heavily on distributed teams managing multi-stakeholder customer relationships, making the role well suited to fully remote delivery.
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