Client Success Manager Jobs
Client Success Manager jobs are open across SaaS, fintech, healthtech, and enterprise software, from entry-level associate to director, with specializations in onboarding, renewals, and enterprise account management. Find a role that fits from the openings below and apply directly.
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Chase Media Solutions harnesses the power of Chase to help brands connect more meaningfully with 80 million Chase customers. Our transaction-based marketing platform leverages first-party data to expertly match businesses with audiences, inspiring valuable relationships that last through the Chase Offers program. As part of Offers & Shopping and Connected Commerce, we drive incremental growth for merchants while helping Chase customers level up how they shop and get more from the brands they love.
As a Vice President, Client Success Team Lead within Chase Media Solutions, you will report to the Head of Client Success and lead a team focused on maximizing revenue growth and retention through an engaging, consultative client experience for brands and agencies by delivering value through our Chase Offers platform. If you have experience building and leading high performance account management teams, excellent organization and communication skills, and are passionate about growing a new emerging media channel we would love to hear from you.
Job responsibilities
- Build out the Client Success function for Chase Media Solutions
- Lead a team of client success managers and associates to deliver excellent service to clients
- Collaborate with the sales organization to craft client success strategies to win new business and retain and grow existing clients to achieve revenue targets
- Partner cross-functionally with key support teams such as sales, operations and analytics to create a cohesive client engagement experience, ensure successful executions and drive continuous improvement to deliver for our clients
- Implement client feedback strategy to identify key success factors and pain points within our product offering and our client experience to help inform sales/marketing strategy, process improvements and product enhancements to better deliver for clients
- Implement approach to resolving client issues and escalations
- Develop and maintain a strong understanding of key vertical market trends and customer opportunities
- Represent Chase Media Solutions at events and serve as a brand and business ambassador
Required qualifications, capabilities, and skills
- 5+ years of account management experience within the digital media or performance marketing industry
- 2+ years of account management leadership experience
- Demonstrated leadership ability in building, inspiring and managing high-performing, scalable client success teams
- Deep understanding of the digital media landscape and the role of account management to deliver successful client solutions
- Strong collaboration skills with cross-functional teams and exceptional interpersonal communication skills to build internal and external client relationships
- Ability to perform and navigate ambiguity in a highly dynamic, rapidly changing, and growing environment
- Experience presenting to executives and marketing leadership both internally and externally, with strong interpersonal skills and a high attention to detail
Preferred qualifications, capabilities, and skills
- Vertical expertise in key consumer categories such as grocery, dining, gas & convenience, retail, travel
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Chase Media Solutions harnesses the power of Chase to help brands connect more meaningfully with 80 million Chase customers. Our transaction-based marketing platform leverages first-party data to expertly match businesses with audiences, inspiring valuable relationships that last through the Chase Offers program. As part of Offers & Shopping and Connected Commerce, we drive incremental growth for merchants while helping Chase customers level up how they shop and get more from the brands they love.
As a Vice President, Client Success Team Lead within Chase Media Solutions, you will report to the Head of Client Success and lead a team focused on maximizing revenue growth and retention through an engaging, consultative client experience for brands and agencies by delivering value through our Chase Offers platform. If you have experience building and leading high performance account management teams, excellent organization and communication skills, and are passionate about growing a new emerging media channel we would love to hear from you.
Job responsibilities
- Build out the Client Success function for Chase Media Solutions
- Lead a team of client success managers and associates to deliver excellent service to clients
- Collaborate with the sales organization to craft client success strategies to win new business and retain and grow existing clients to achieve revenue targets
- Partner cross-functionally with key support teams such as sales, operations and analytics to create a cohesive client engagement experience, ensure successful executions and drive continuous improvement to deliver for our clients
- Implement client feedback strategy to identify key success factors and pain points within our product offering and our client experience to help inform sales/marketing strategy, process improvements and product enhancements to better deliver for clients
- Implement approach to resolving client issues and escalations
- Develop and maintain a strong understanding of key vertical market trends and customer opportunities
- Represent Chase Media Solutions at events and serve as a brand and business ambassador
Required qualifications, capabilities, and skills
- 5+ years of account management experience within the digital media or performance marketing industry
- 2+ years of account management leadership experience
- Demonstrated leadership ability in building, inspiring and managing high-performing, scalable client success teams
- Deep understanding of the digital media landscape and the role of account management to deliver successful client solutions
- Strong collaboration skills with cross-functional teams and exceptional interpersonal communication skills to build internal and external client relationships
- Ability to perform and navigate ambiguity in a highly dynamic, rapidly changing, and growing environment
- Experience presenting to executives and marketing leadership both internally and externally, with strong interpersonal skills and a high attention to detail
Preferred qualifications, capabilities, and skills
- Vertical expertise in key consumer categories such as grocery, dining, gas & convenience, retail, travel
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
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Who's Hiring
Top Industries Hiring
- Technology & Software17
- Consulting & Professional Services5
- Banking & Financial Services3
- Healthcare & Medical Services3
- Insurance2
What Employers Look For
The qualifications that appear most often in client success manager jobs.
- Two or more years of experience in customer success, account management, or a client-facing SaaS role
- Demonstrated ability to manage a portfolio of accounts and drive measurable retention or expansion outcomes
- Proficiency with customer success platforms such as Gainsight, ChurnZero, or Totango
- Strong written and verbal communication skills with experience leading executive-level business reviews
- Bachelor's degree in business, communications, or a related field, or equivalent professional experience
- Familiarity with CRM tools, particularly Salesforce, for logging activity and tracking account health
Tips for Your Client Success Manager Job Search
Quantify retention and expansion outcomes
Hiring managers in client success want to see net revenue retention, churn reduction, or expansion revenue numbers on your resume. Replace phrases like 'managed accounts' with the business outcome you drove, even if the number is a percentage improvement.
Tailor your resume to the product type
A SaaS client success manager resume reads differently from one targeting professional services or healthcare IT. Align your language to the product model in each job listing so your experience feels directly relevant to that team's day-to-day.
Filter openings by book-of-business size
Job listings often specify whether the role covers SMB, mid-market, or enterprise accounts. Applying to roles that match the segment you have managed means fewer interview mismatches and stronger answers when they ask about your typical customer.
Apply early to roles that fit
Migrate Mate lists client success manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for a mock QBR in interviews
Many client success manager interviews include a presentation round where you run a simulated quarterly business review with the hiring panel. Practice structuring a QBR around customer health data, risk flags, and a concrete upsell or retention recommendation.
Negotiate on variable comp, not just base
Client success manager offers often include a variable component tied to renewal rates or net revenue retention. Ask how the variable is calculated and what percentage of the team hits the target before you evaluate the total package.
Client Success Manager Jobs: Frequently Asked Questions
Which companies are hiring the most client success managers?
The companies hiring the most client success managers right now include DXC Technology, 84.51°, and Gartner, with the largest share of openings in Texas, New York, and California, based on current listings on Migrate Mate as of September 2026. SaaS companies and cloud platforms consistently account for a large portion of active postings.
How many client success manager jobs are remote?
About 84% of client success manager openings are fully remote or hybrid as of September 2026, making it one of the more flexible roles in the go-to-market function. Positions focused on digital-led or tech-touch customer segments tend to have the highest share of fully remote arrangements compared to enterprise or high-touch account roles.
How do you become a client success manager?
Start in a customer-facing role such as support, implementation, or sales development to build familiarity with how clients adopt and use a product. Move into an associate or junior client success role where you own a book of accounts directly. Build fluency with customer health metrics, learn a platform like Gainsight or ChurnZero, and document the retention or expansion results you drive to make a case for senior positions.
Can I get a client success manager job without direct experience in the role?
Yes, candidates transition into client success from technical support, implementation, project management, and even sales roles. Employers care most about your ability to manage relationships, communicate clearly under pressure, and tie your work to measurable customer outcomes. Highlighting any experience where you owned an ongoing relationship with an external stakeholder and improved a measurable result makes a strong case even without a formal CSM title.
What does the client success manager interview process look like?
Most client success manager interview processes include an initial recruiter screen, a hiring manager conversation focused on your book-of-business experience and approach to at-risk accounts, and a final round that often includes a take-home case study or live presentation simulating a quarterly business review. Some companies add a panel interview with sales, product, or support stakeholders to assess cross-functional collaboration.
Where can I find and apply to client success manager jobs?
You can find and apply to client success manager jobs on Migrate Mate, which lists current openings from across the United States. Find the roles that match your experience and the account segment you want to work in, then apply directly to each listing from the page.
See All 418+ Client Success Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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