Remote Client Success Manager Jobs
Remote client success manager jobs are open across the U.S. at remote-first software companies, distributed SaaS teams, and digital-first firms in sectors like technology, healthcare, and financial services. Employers hiring remotely right now include Nortek, Samsara, and ALTO USA. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 399+ Remote Client Success Manager jobs
Our Mission
As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.
(*Comscore, Total Visits, March 2025)
Day to Day
In this role, you’ll manage a team of Client Success ICs (including potential Team Leads and Senior CSMs), driving performance through weekly 1:1s and team meetings focused on workload, KPIs, and impact. As a process-driven, results-oriented leader, you’ll partner across Client Success, Technology, and Sales to deliver high-quality service to Indeed’s PPC advertising clients within a global, metrics-focused environment. You’ll coach through real client engagements, elevate best practices, and continuously raise the bar on quality and outreach standards.
You’ll hold the team accountable to documentation, SLAs, quality benchmarks, and KPI outcomes — proactively addressing risks and celebrating success. Leveraging data to guide prioritization and resource allocation, you’ll maximize productivity and inform decision-making. You’ll collaborate with Sales leaders on account strategy and revenue retention, reinforce ongoing training and skill development, and deliver clear, data-backed business updates to leadership. Throughout, you’ll model transparency, urgency, and solutions-oriented leadership during periods of change.
Responsibilities
- Manage hiring, onboarding, coaching, performance management, and equitable growth opportunities for the team.
- Drive team KPI attainment, retention, and client outcomes by monitoring books of business and addressing opportunities and risks.
- Coach trusted-partner behaviors; guide identification of retention and expansion opportunities aligned to revenue goals.
- Support escalation management with responsiveness and professionalism; provide technical guidance through proven product/process expertise.
- Refine processes using internal and client feedback; surface insights and involve the right collaborators to improve service delivery.
- Contribute to workflow evolution by identifying product and process gaps; align the team to company and CS priorities.
- Foster an inclusive culture; celebrate wins, champion belonging, and model kindness, responsiveness, and reliability.
Skills/Competencies
- Requires a minimum of 10 years of related experience; or a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience.
- People management experience.
- Learns rapidly and demonstrates strong technical aptitude; communicates clearly and effectively in both written and verbal interactions, listening with intent to gain insight and support others.
- Demonstrates strong relationship management and churn prevention skills, with the ability to engage clients on new products and features.
- Ability to work under pressure while organizing and prioritizing competing responsibilities.
- Proven ability to adapt and navigate change with a positive attitude while building strong partnerships with internal stakeholders and clients.
Internal Eligibility Requirements:
- Candidates must be a current member of the Client Success organization
- Candidates must be in one of the eligible job profiles
- 11139 - Manager, Client Success
- 11743 - Team Lead, Client Success Manager Enterprise
- Candidates must have spent at least 6 months in their current role
- Changes in Job Profile due to reorganization/team restructure or the Sales/CS level up/auto promotion process (i.e., Account Executive to Senior Account Executive) do not affect time in role.
- Candidates must not be on an active formal performance improvement plan (PIP) or have an active written warning on their file at the time of application
- Applicants must be authorized to work in the country where we are hiring
Salary Range Transparency
- Tier 1 - United States of America $92,000-138,000 USD per year
- Tier 2 - United States of America $102,000-152,000 USD per year
- Tier 3 - United States of America $110,000-166,000 USD per year
- Tier 5 - United States of America $126,000-188,000 USD per year
Salary Range Disclaimer
The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site, and recruiters can confirm how location is considered for a specific role.
Benefits - Health, Work/Life Harmony, & Wellbeing
We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company’s 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 11 paid holidays a year and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks.
Equal Opportunities and Accommodations Statement
Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit our careers page. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.
For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page.
Inclusion & Belonging
Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.
We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.
Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.
Indeed’s Employee Recruiting Privacy Policy
Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site’s user and privacy policy, we also want to make you aware of our recruitment specific privacy policy.
Agency Disclaimer
Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening.
AI Notice
Indeed is committed to ensuring fairness and transparency throughout our hiring process. We use artificial intelligence (AI) tools to assist in the screening, assessment, and selection of applicants for this position by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making.
Unless otherwise notified, Indeed does not use AI constituting an AEDT or an ADMT as those tools are defined in applicable laws.
Reference ID: 2026-47315
The deadline to apply to this position is Thursday, July 2nd. Job postings may be extended at the hiring team’s discretion based on applicant volume.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Reference ID: 47315
Our Mission
As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.
(*Comscore, Total Visits, March 2025)
Day to Day
In this role, you’ll manage a team of Client Success ICs (including potential Team Leads and Senior CSMs), driving performance through weekly 1:1s and team meetings focused on workload, KPIs, and impact. As a process-driven, results-oriented leader, you’ll partner across Client Success, Technology, and Sales to deliver high-quality service to Indeed’s PPC advertising clients within a global, metrics-focused environment. You’ll coach through real client engagements, elevate best practices, and continuously raise the bar on quality and outreach standards.
You’ll hold the team accountable to documentation, SLAs, quality benchmarks, and KPI outcomes — proactively addressing risks and celebrating success. Leveraging data to guide prioritization and resource allocation, you’ll maximize productivity and inform decision-making. You’ll collaborate with Sales leaders on account strategy and revenue retention, reinforce ongoing training and skill development, and deliver clear, data-backed business updates to leadership. Throughout, you’ll model transparency, urgency, and solutions-oriented leadership during periods of change.
Responsibilities
- Manage hiring, onboarding, coaching, performance management, and equitable growth opportunities for the team.
- Drive team KPI attainment, retention, and client outcomes by monitoring books of business and addressing opportunities and risks.
- Coach trusted-partner behaviors; guide identification of retention and expansion opportunities aligned to revenue goals.
- Support escalation management with responsiveness and professionalism; provide technical guidance through proven product/process expertise.
- Refine processes using internal and client feedback; surface insights and involve the right collaborators to improve service delivery.
- Contribute to workflow evolution by identifying product and process gaps; align the team to company and CS priorities.
- Foster an inclusive culture; celebrate wins, champion belonging, and model kindness, responsiveness, and reliability.
Skills/Competencies
- Requires a minimum of 10 years of related experience; or a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience.
- People management experience.
- Learns rapidly and demonstrates strong technical aptitude; communicates clearly and effectively in both written and verbal interactions, listening with intent to gain insight and support others.
- Demonstrates strong relationship management and churn prevention skills, with the ability to engage clients on new products and features.
- Ability to work under pressure while organizing and prioritizing competing responsibilities.
- Proven ability to adapt and navigate change with a positive attitude while building strong partnerships with internal stakeholders and clients.
Internal Eligibility Requirements:
- Candidates must be a current member of the Client Success organization
- Candidates must be in one of the eligible job profiles
- 11139 - Manager, Client Success
- 11743 - Team Lead, Client Success Manager Enterprise
- Candidates must have spent at least 6 months in their current role
- Changes in Job Profile due to reorganization/team restructure or the Sales/CS level up/auto promotion process (i.e., Account Executive to Senior Account Executive) do not affect time in role.
- Candidates must not be on an active formal performance improvement plan (PIP) or have an active written warning on their file at the time of application
- Applicants must be authorized to work in the country where we are hiring
Salary Range Transparency
- Tier 1 - United States of America $92,000-138,000 USD per year
- Tier 2 - United States of America $102,000-152,000 USD per year
- Tier 3 - United States of America $110,000-166,000 USD per year
- Tier 5 - United States of America $126,000-188,000 USD per year
Salary Range Disclaimer
The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site, and recruiters can confirm how location is considered for a specific role.
Benefits - Health, Work/Life Harmony, & Wellbeing
We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company’s 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 11 paid holidays a year and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks.
Equal Opportunities and Accommodations Statement
Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit our careers page. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.
For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page.
Inclusion & Belonging
Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.
We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.
Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.
Indeed’s Employee Recruiting Privacy Policy
Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site’s user and privacy policy, we also want to make you aware of our recruitment specific privacy policy.
Agency Disclaimer
Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening.
AI Notice
Indeed is committed to ensuring fairness and transparency throughout our hiring process. We use artificial intelligence (AI) tools to assist in the screening, assessment, and selection of applicants for this position by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making.
Unless otherwise notified, Indeed does not use AI constituting an AEDT or an ADMT as those tools are defined in applicable laws.
Reference ID: 2026-47315
The deadline to apply to this position is Thursday, July 2nd. Job postings may be extended at the hiring team’s discretion based on applicant volume.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Reference ID: 47315
See All 399+ Remote Client Success Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Client Success Manager Job Market
Who's Hiring
- Nortek22
- Samsara13
- ALTO USA10
- Steer9
- ServiceNow7
Top Industries Hiring
- Technology & Software139
- Consulting & Professional Services19
- Education10
- Electronics & Hardware8
- Transportation & Logistics8
What Employers Look For
The qualifications that appear most often in remote client success manager jobs.
- Two or more years of experience in customer success, account management, or a client-facing SaaS role
- Demonstrated ability to manage a portfolio of accounts and drive measurable retention or expansion outcomes
- Proficiency with customer success platforms such as Gainsight, ChurnZero, or Totango
- Strong written and verbal communication skills with experience leading executive-level business reviews
- Bachelor's degree in business, communications, or a related field, or equivalent professional experience
- Familiarity with CRM tools, particularly Salesforce, for logging activity and tracking account health
Tips for Your Remote Client Success Manager Job Search
Prove you can work async with clients
Remote client success managers communicate through Slack, email, and recorded video far more than phone calls. Document examples of async client updates, written QBR decks, or Loom walkthroughs you've delivered so hiring managers can see you already operate this way.
Filter openings by remote-first companies
Companies built as remote-first from the start hire client success managers to work distributed permanently, not as a temporary arrangement. Prioritize those over legacy companies offering hybrid roles relabeled as remote, which often revert to in-office expectations.
Apply early to remote roles that fit
Migrate Mate lists remote client success manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through mixed listings.
Prepare for remote-specific interview questions
Remote hiring managers routinely ask how you manage client escalations without walking over to a colleague and how you keep accounts engaged when you never meet in person. Prepare specific examples that show your async problem-solving and proactive client communication, not just general relationship-building.
Show your CRM and tooling fluency upfront
Remote client success teams run on platforms like Gainsight, Salesforce, ChurnZero, and Intercom. Name the tools you've used in your resume summary and cover note so remote employers don't have to ask, since onboarding time is a real cost on distributed teams.
Remote Client Success Manager Jobs: Frequently Asked Questions
How do I get a remote client success manager job?
Target remote-first SaaS companies and distributed technology teams, which hire client success managers remotely far more consistently than traditional enterprises. Remote employers screen for written communication skills, the ability to manage client relationships asynchronously, and self-direction without daily manager oversight. A portfolio of client outcomes, such as retention wins or expansion revenue you owned, gives you a concrete edge over candidates who list responsibilities alone.
Which companies hire remote client success managers?
Employers currently hiring remote client success managers include Nortek, Samsara, and ALTO USA, per current remote listings on Migrate Mate as of June 2026. Remote-first SaaS companies and distributed teams across technology, healthcare technology, and financial services make up the largest share of these openings.
Can you get a remote client success manager job with no experience?
Yes, but remote entry-level client success roles are harder to land because employers expect you to onboard clients and troubleshoot independently from day one. Smaller SaaS startups and customer-experience-focused tech companies are the most likely to hire remotely at the entry level. Showing async communication skills, a CRM you've used, or a project where you solved a customer problem directly substitutes for formal experience.
Do you need a degree for remote client success manager jobs?
Not always. Many remote employers weigh demonstrated client management skills, measurable retention or upsell results, and comfort with tools like Salesforce or Gainsight over a specific degree. A degree can help you clear an applicant tracking system filter at larger companies, but smaller remote-first firms routinely hire candidates who show real outcomes over credentials.
Which industries hire the most remote client success managers?
The sectors hiring the most remote client success managers are Technology & Software, Consulting & Professional Services, and Education, based on current remote listings on Migrate Mate as of June 2026. These industries rely on distributed teams that manage client relationships entirely through video, email, and shared platforms rather than in-person contact.
See All 399+ Remote Client Success Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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