Customer Quality Manager Jobs
Customer Quality Manager jobs are open across manufacturing, automotive, aerospace, medical devices, and consumer goods, at every level from quality engineer to senior manager and director, with specializations in supplier quality, customer complaints resolution, and warranty management. See the openings below and apply to the ones that match your experience.
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Position Description
Are you interested in improving customer and employee experience? Seattle Public Utilities (SPU) is recruiting for a Quality Assurance (QA) & Training Manager within its Customer Care Division. In this role, you will lead and modernize the QA & Training program across five major functional areas: Contact Center, Meter Reading, Utility Account Services, Customer Account & Billing, and Affordability Programs.
The QA function operates independently from technical business support roles, with a primary focus on evaluating service delivery, supporting staff development through targeted training, and driving service quality improvements based on performance data, as well as employee and customer feedback. However, the QA & Training Manager and team will work closely with Business Support and IT to understand and share objectives, align on data strategies, and collaborate on process improvements that strengthen operational performance.
About Seattle Public Utilities: SPU is a community-centered utility that delivers vital services to Seattle residents and businesses including drinking water, drainage and wastewater, and garbage/recycling/compost. SPU also provides drinking water for 1.5 million customers in the region. SPU's work includes system maintenance and improvements and keeping Seattle clean. Over 1,400 SPU employees work with our community to provide affordable and equitable stewardship of our water and waste resources for future generations.
For more information about SPU, check out the:
- SPU Website
- SPU Workplace Expectations
- Strategic Business Plan
SPU commits to Our City Values and Race and Social Justice as core principles that guide our work. We actively take steps to dismantle systemic racism and increase service equity. We value diverse life experiences and strive to create a workplace that is welcoming to all. We take steps to be inclusive and equitable in our recruiting, hiring and promotional opportunities.
Why Join Our Team?
We know work isn't only about what you do it's also about who you work for and with! SPU provides a fun and family friendly work environment that supports a work life balance, including:
- Hybrid work schedule opportunities
- Family-friendly and multicultural work environment
- Generous benefits package
- Free Orca Pass
- City pension plan with employer/employee contributions
- Growth potential and advancement opportunities
Job Responsibilities
- Lead ongoing development and refinement of the QA and training program, including its structure, tools, and standards, while establishing priorities aligned with divisional service and operational goals.
- Redesign and modernize the QA and Training program by introducing innovative evaluation models, forward-thinking training strategies, and Kaizen-based continuous improvement practices tailored to each operational area.
- Shape and advance service quality and performance practices by developing and implementing policies that guide evaluation approaches, employee development, and training alignment across operational units.
- Advise leadership through clear, data-informed recommendations that highlight service trends, performance risks, and improvement opportunities.
- Supervise a team of eight (8) professional staff responsible for quality assurance, performance analytics, employee training, and change enablement across the Customer Care Division, with the potential for growth based on evolving divisional needs.
- Build a cohesive, high-functioning team by coaching, developing, and aligning staff around a unified vision for service excellence and program accountability.
- Partner with divisional managers to align service expectations, share performance insights, and support continuous improvement efforts across all customer-facing functions.
- Oversee monitoring tools, scoring methodologies, and QA systems to ensure accurate, consistent, and meaningful performance evaluation.
- Ensure equitable service delivery by integrating equity considerations into evaluation practices, training approaches, and performance expectations.
- Coordinate with IT and Business Support when tools, technology solutions, or process redesign efforts align with QA findings or improvement opportunities.
Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Qualifications
Experience: Five (5) years of experience in customer experience operations, performance and/or program management, quality control/analysis, or related field, including prior supervisory experience.
Education: Bachelor’s degree in business administration, public administration, or related field OR two (2) additional years of relevant experience.
Desired Qualifications:
- Expert-level knowledge of quality assurance methodologies, service evaluation practices, and continuous improvement frameworks (e.g., Lean, Kaizen, Six Sigma).
- Proven experience building or redesigning QA and/or training programs, preferably in complex, customer-facing operations.
- Demonstrated success leading high-performing teams and strengthening partially established functions through clear vision, coaching, and structured development.
- Strong background in training design, adult learning methodologies, and aligning training to performance data and service quality trends.
- Proven track record of building strong rapport with internal and external stakeholders and partnering across diverse operational areas.
- Extensive leadership and team-building experience in environments with represented and non-represented staff.
- Experience using performance data, dashboards, and customer feedback to identify trends and drive process improvements.
- Familiarity with billing systems, QA evaluation tools, and customer experience monitoring platforms.
Additional Information
This position allows for the flexibility of a hybrid work schedule. Employees will be required to come into the office twice a week and are encouraged to periodically be in the office three times per week. Individual schedules will be agreed upon by the employee and their supervisor.
Who may apply: The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience. This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity.
The full salary range for this position is: $118,118.16 - $177,229.44 annually.
For more information regarding this recruitment, please contact: John Lee at john.lee3@seattle.gov.
How to apply: In addition to completing your on-line application, please attach the following:
- Current resume
- Cover letter–highlight your experience leading teams, building or managing a QA/training program, your approach to service quality or performance improvement, and your interest in this team/SPU
Please note that failure to attach both documents will result in your application not receiving further consideration.
This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided with an opportunity to explain or correct background information.
The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits
The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.
Position Description
Are you interested in improving customer and employee experience? Seattle Public Utilities (SPU) is recruiting for a Quality Assurance (QA) & Training Manager within its Customer Care Division. In this role, you will lead and modernize the QA & Training program across five major functional areas: Contact Center, Meter Reading, Utility Account Services, Customer Account & Billing, and Affordability Programs.
The QA function operates independently from technical business support roles, with a primary focus on evaluating service delivery, supporting staff development through targeted training, and driving service quality improvements based on performance data, as well as employee and customer feedback. However, the QA & Training Manager and team will work closely with Business Support and IT to understand and share objectives, align on data strategies, and collaborate on process improvements that strengthen operational performance.
About Seattle Public Utilities: SPU is a community-centered utility that delivers vital services to Seattle residents and businesses including drinking water, drainage and wastewater, and garbage/recycling/compost. SPU also provides drinking water for 1.5 million customers in the region. SPU's work includes system maintenance and improvements and keeping Seattle clean. Over 1,400 SPU employees work with our community to provide affordable and equitable stewardship of our water and waste resources for future generations.
For more information about SPU, check out the:
- SPU Website
- SPU Workplace Expectations
- Strategic Business Plan
SPU commits to Our City Values and Race and Social Justice as core principles that guide our work. We actively take steps to dismantle systemic racism and increase service equity. We value diverse life experiences and strive to create a workplace that is welcoming to all. We take steps to be inclusive and equitable in our recruiting, hiring and promotional opportunities.
Why Join Our Team?
We know work isn't only about what you do it's also about who you work for and with! SPU provides a fun and family friendly work environment that supports a work life balance, including:
- Hybrid work schedule opportunities
- Family-friendly and multicultural work environment
- Generous benefits package
- Free Orca Pass
- City pension plan with employer/employee contributions
- Growth potential and advancement opportunities
Job Responsibilities
- Lead ongoing development and refinement of the QA and training program, including its structure, tools, and standards, while establishing priorities aligned with divisional service and operational goals.
- Redesign and modernize the QA and Training program by introducing innovative evaluation models, forward-thinking training strategies, and Kaizen-based continuous improvement practices tailored to each operational area.
- Shape and advance service quality and performance practices by developing and implementing policies that guide evaluation approaches, employee development, and training alignment across operational units.
- Advise leadership through clear, data-informed recommendations that highlight service trends, performance risks, and improvement opportunities.
- Supervise a team of eight (8) professional staff responsible for quality assurance, performance analytics, employee training, and change enablement across the Customer Care Division, with the potential for growth based on evolving divisional needs.
- Build a cohesive, high-functioning team by coaching, developing, and aligning staff around a unified vision for service excellence and program accountability.
- Partner with divisional managers to align service expectations, share performance insights, and support continuous improvement efforts across all customer-facing functions.
- Oversee monitoring tools, scoring methodologies, and QA systems to ensure accurate, consistent, and meaningful performance evaluation.
- Ensure equitable service delivery by integrating equity considerations into evaluation practices, training approaches, and performance expectations.
- Coordinate with IT and Business Support when tools, technology solutions, or process redesign efforts align with QA findings or improvement opportunities.
Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Qualifications
Experience: Five (5) years of experience in customer experience operations, performance and/or program management, quality control/analysis, or related field, including prior supervisory experience.
Education: Bachelor’s degree in business administration, public administration, or related field OR two (2) additional years of relevant experience.
Desired Qualifications:
- Expert-level knowledge of quality assurance methodologies, service evaluation practices, and continuous improvement frameworks (e.g., Lean, Kaizen, Six Sigma).
- Proven experience building or redesigning QA and/or training programs, preferably in complex, customer-facing operations.
- Demonstrated success leading high-performing teams and strengthening partially established functions through clear vision, coaching, and structured development.
- Strong background in training design, adult learning methodologies, and aligning training to performance data and service quality trends.
- Proven track record of building strong rapport with internal and external stakeholders and partnering across diverse operational areas.
- Extensive leadership and team-building experience in environments with represented and non-represented staff.
- Experience using performance data, dashboards, and customer feedback to identify trends and drive process improvements.
- Familiarity with billing systems, QA evaluation tools, and customer experience monitoring platforms.
Additional Information
This position allows for the flexibility of a hybrid work schedule. Employees will be required to come into the office twice a week and are encouraged to periodically be in the office three times per week. Individual schedules will be agreed upon by the employee and their supervisor.
Who may apply: The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience. This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity.
The full salary range for this position is: $118,118.16 - $177,229.44 annually.
For more information regarding this recruitment, please contact: John Lee at john.lee3@seattle.gov.
How to apply: In addition to completing your on-line application, please attach the following:
- Current resume
- Cover letter–highlight your experience leading teams, building or managing a QA/training program, your approach to service quality or performance improvement, and your interest in this team/SPU
Please note that failure to attach both documents will result in your application not receiving further consideration.
This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided with an opportunity to explain or correct background information.
The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits
The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.
Customer Quality Manager Jobs by Experience Level
See All 192+ Customer Quality Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Customer Quality Manager JobsCustomer Quality Manager Job Market
Who's Hiring
- Lockheed Martin29
- Qualcomm4
- Refresco4
- Applied Materials4
- DPR Construction3
Top Industries Hiring
- Electronics & Hardware
- Technology & Software
- Manufacturing
- Automotive
- Distribution & Wholesale
What Employers Look For
The qualifications that appear most often in customer quality manager jobs.
- Bachelor's degree in engineering, quality management, or a related technical field
- Experience with quality management systems such as ISO 9001, IATF 16949, or ISO 13485
- Proficiency in core quality tools including FMEA, PPAP, 8D, and control plans
- Demonstrated experience managing customer complaints and driving corrective actions to closure
- Supplier quality development or audit experience across a cross-functional team
- ASQ certification such as Certified Quality Engineer or Certified Quality Manager preferred
Tips for Your Customer Quality Manager Job Search
Align your resume to quality frameworks
Lead with the specific quality systems you own, such as APQP, PPAP, 8D, or FMEA. Customer quality manager postings filter hard on these terms, so list them in your summary and in each relevant role, not just a skills section.
Certify before you apply to senior roles
Many senior postings list ASQ certifications like CQE or CQM as preferred or required. If you hold one, put it in your resume headline. If you don't, check whether a posting lists it as preferred versus required before ruling yourself out.
Target postings by industry quality standard
Filter openings by the standard that matches your background: IATF 16949 for automotive, ISO 13485 for medical devices, AS9100 for aerospace. Applying within your standard gives you a concrete talking point in every interview stage.
Apply early to roles that fit
Migrate Mate lists customer quality manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a complaint resolution case study
Interviewers for customer quality roles almost always ask for a specific example of a customer escalation you owned end to end. Write out the problem, your root cause process, the corrective action, and the measurable outcome before your first screening call.
Negotiate using cost-of-quality data
When you reach the offer stage, tie your counteroffer to documented impact, such as reductions in warranty costs, customer returns, or audit findings you led. That framing is far more persuasive than a competing offer alone for a data-driven quality role.
Customer Quality Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer quality managers?
The companies hiring the most customer quality managers right now include Lockheed Martin, Qualcomm, and Refresco, with the largest share of openings in Texas, California, and Ohio, based on current listings on Migrate Mate as of November 2026. Manufacturing-heavy regions tend to concentrate the most openings at any given time.
How many customer quality manager jobs are remote?
About 31% of customer quality manager openings are fully remote or hybrid as of November 2026, which is lower than many management roles because the work frequently requires on-site supplier visits, production floor access, and in-person customer audits. Roles focused on complaint documentation, reporting, and customer communication are the most likely to offer remote flexibility.
How do you become a customer quality manager?
Start by building hands-on experience in a quality engineer or quality technician role where you work directly with nonconformances, corrective actions, and customer-facing documentation. Develop fluency in the quality standard relevant to your target industry, earn an ASQ certification to validate your credentials, and move into roles with direct customer account or supplier audit responsibility before stepping into a manager position.
Can you get a customer quality manager job with little experience?
Breaking in with limited experience is realistic if you can demonstrate ownership of a quality process, even at a small scale. Candidates who have led an internal audit, closed out a corrective action report, or supported a customer complaint investigation have concrete examples to offer. Targeting smaller manufacturers or tier-two suppliers often provides a faster path to a manager title than applying to large OEMs where the bar for prior management experience is higher.
What does the customer quality manager interview process look like?
The process typically starts with a recruiter or HR screen focused on your quality systems background, followed by a technical interview with the quality director or engineering team where you walk through specific corrective action examples and your familiarity with PPAP or audit processes. A final round often includes a panel with cross-functional stakeholders from operations or program management, and some employers add a written case study or plant walkthrough to assess how you approach a real-world quality problem.
Where can I find and apply to customer quality manager jobs?
You can find and apply to customer quality manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that fit your industry background and quality system experience, then apply directly to each listing that matches what you're looking for.
See All 192+ Customer Quality Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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