Senior Level Customer Service Administrator Jobs
Senior level customer service administrator jobs place experienced professionals in charge of service operations, team leadership, and the administrative systems that keep customer support running at scale. Openings concentrate across Technology & Software, Education, and Construction & Real Estate, with Conduent, National Institutes of Health, and DMI among the employers hiring at this level now, and 34% of roles offered remotely or hybrid.
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Job Title: Database Administrator III
Open Date: 08/07/2026
Requisition Number: PRN45831B
Career Progression Track: P00
Track Level: P3 - Career
FLSA Code: Computer Employee
Patient Sensitive Job Code?: No
Standard Hours per Week: 40
Full Time or Part Time?: Full Time
Shift: Day
Work Schedule Summary: M-F 8:00am to 5:00pm, with weekly On-Call rotations across team members, including after normal business hours covering 24/7/365 schedule.
VP Area: President
Department: 01555 - UIT INFRASTRUCTURE & OPS
Location: Campus
City: Salt Lake City, UT
Type of Recruitment: External Posting
Pay Rate Range: $110,000 to $117,000
Close Date: 11/30/2026
Job Summary
Perform activities related to the administration, maintenance, and optimization of database environments, ensuring high availability, performance, security, and reliability. Collaborate with team members, customers, and management to assess database capabilities, resolve complex issues, and support business objectives. Recognized as a highly skilled and proficient technical professional, this role is entrusted with critical systems and sensitive data that require sound technical expertise and strong decision-making. Independently performs complex, high-impact work under minimal supervision, exercising exceptional judgment to evaluate risks, prioritize competing demands, troubleshoot issues, and implement solutions that protect the stability, integrity, and availability of enterprise database systems.
About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Responsibilities
Database Administrator III
The Database Administrator (DBA) is responsible for ensuring the availability, performance, security, and reliability of enterprise database platforms.
This role manages database monitoring, health checks, alert response, performance tuning, storage and capacity planning, backup and recovery, disaster recovery, encryption, user access controls, and audit compliance.
The DBA partners closely with application teams and business stakeholders to provision databases, support ServiceNow requests, perform data refreshes, troubleshoot issues, and maintain service availability.
Additionally, the position works on platform modernization initiatives through automation, cloud adoption, virtualization, and the implementation of database upgrades, patches, and vulnerability remediation to ensure a secure, efficient, and highly resilient database environment.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Database Administrator, III: Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.
Preferences
Technical Certifications in following technologies:
- Database Administration: SQL Server, Oracle, and MySQL
- Cloud: AWS, Azure, GCP, OCI
Type: Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.
Online reports may be submitted at https://oeo.utah.edu
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
Job Title: Database Administrator III
Open Date: 08/07/2026
Requisition Number: PRN45831B
Career Progression Track: P00
Track Level: P3 - Career
FLSA Code: Computer Employee
Patient Sensitive Job Code?: No
Standard Hours per Week: 40
Full Time or Part Time?: Full Time
Shift: Day
Work Schedule Summary: M-F 8:00am to 5:00pm, with weekly On-Call rotations across team members, including after normal business hours covering 24/7/365 schedule.
VP Area: President
Department: 01555 - UIT INFRASTRUCTURE & OPS
Location: Campus
City: Salt Lake City, UT
Type of Recruitment: External Posting
Pay Rate Range: $110,000 to $117,000
Close Date: 11/30/2026
Job Summary
Perform activities related to the administration, maintenance, and optimization of database environments, ensuring high availability, performance, security, and reliability. Collaborate with team members, customers, and management to assess database capabilities, resolve complex issues, and support business objectives. Recognized as a highly skilled and proficient technical professional, this role is entrusted with critical systems and sensitive data that require sound technical expertise and strong decision-making. Independently performs complex, high-impact work under minimal supervision, exercising exceptional judgment to evaluate risks, prioritize competing demands, troubleshoot issues, and implement solutions that protect the stability, integrity, and availability of enterprise database systems.
About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Responsibilities
Database Administrator III
The Database Administrator (DBA) is responsible for ensuring the availability, performance, security, and reliability of enterprise database platforms.
This role manages database monitoring, health checks, alert response, performance tuning, storage and capacity planning, backup and recovery, disaster recovery, encryption, user access controls, and audit compliance.
The DBA partners closely with application teams and business stakeholders to provision databases, support ServiceNow requests, perform data refreshes, troubleshoot issues, and maintain service availability.
Additionally, the position works on platform modernization initiatives through automation, cloud adoption, virtualization, and the implementation of database upgrades, patches, and vulnerability remediation to ensure a secure, efficient, and highly resilient database environment.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Database Administrator, III: Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.
Preferences
Technical Certifications in following technologies:
- Database Administration: SQL Server, Oracle, and MySQL
- Cloud: AWS, Azure, GCP, OCI
Type: Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.
Online reports may be submitted at https://oeo.utah.edu
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
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- Technology & Software10
- Education4
- Construction & Real Estate3
- Consulting & Professional Services3
- Science & Research2
Senior Level Customer Service Administrator Jobs: Frequently Asked Questions
How do I get a senior level customer service administrator job?
Employers at this level look for candidates who have owned end-to-end service processes, led or mentored customer support teams, and driven measurable improvements in satisfaction or efficiency. Tailoring your resume to show specific outcomes, such as reduced escalation rates or faster resolution times, matters more than a list of responsibilities. Demonstrating comfort with CRM platforms, reporting, and cross-functional coordination gives your application a clear edge.
Which companies hire senior level customer service administrators?
Companies hiring senior level customer service administrators right now include Conduent, National Institutes of Health, and DMI, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to come from organizations with established service operations who need experienced professionals to own quality, compliance, and team performance rather than simply fill a support role.
Are there remote senior level customer service administrator jobs?
Yes, though availability varies by industry and employer. About 34% of senior level customer service administrator openings are remote or hybrid as of November 2026, reflecting the administrative and coordination-heavy nature of these roles. Fully on-site positions still exist where in-person leadership or access to internal systems is a business requirement.
What makes a customer service administrator role senior level?
Senior level customer service administrator roles carry broader ownership than mid-level ones. Responsibilities typically include setting service standards, managing or mentoring junior staff, overseeing compliance and reporting, and improving administrative workflows across the department. The expectation is that you operate with minimal supervision, make judgment calls on complex issues, and directly influence how the team performs and scales.
Which industries hire the most senior level customer service administrators?
Senior Level customer service administrator roles concentrate in Technology & Software, Education, and Construction & Real Estate, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive demand because they maintain large customer-facing operations that require experienced administrators to coordinate service delivery, enforce quality standards, and manage the processes that keep teams accountable.