Senior Level Customer Service Engineer Jobs

See yourself at Dataminr

As part of our Customer Success team, you’d serve as the platform expert and ensure value optimization for a portfolio of accounts. You will rely on scaled and strategic engagement techniques to support a diverse user base and interface with key stakeholders to align on business goals & objectives. You have experience managing complex software solutions, multiple client stakeholders, and proactive account strategy. You leverage your consultative skills to identify customer needs to build long-term solutions that ensure strong retention outcomes along with opportunistic growth opportunities.

This role is based hybrid (NYC area) or hybrid (Northern VA/DC area).

AI Innovation at Dataminr

Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.

Regenerative AI: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold.

Agentic AI: we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground.

Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages).

The opportunity

• Be an expert on Dataminr’s platform with a deep understanding of open source and social media analytics
• Provide user-level support to augment business development efforts across the Corporate Risk vertical
• Learn client mission and operational processes in order to integrate Dataminr into their workflows and recommend best practices
• Collect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams
• Develop deep insights regarding customer use cases, internal decision making nuances, budget cycles and other key information necessary to close the renewal
• Strategically navigate and influence stakeholders in the buying process including users, influencers and budget decision makers
• Own the renewal process for your book of business, from early planning through close, with accountability for gross revenue retention

What you bring

At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don’t meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.

• Bachelor's degree or equivalent relevant experience in a related field AND 6-8+ years of enterprise software or SaaS customer success/account management with a demonstrated track record of success
• Experience providing product support at the user level
• Self-motivation and an ability to handle multiple competing priorities in a fast-paced environment
• Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience
• Knowledge and/or experience of publicly available information and social media analysis efforts of or enterprise organizations, including but not limited to corporate security, risk, or crisis management a plus

About Dataminr

At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr’s groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr’s platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts.

Founded in 2009, we have pioneered the world’s first real-time event detection platform, long before the recent Gen AI ‘boom.’ Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe.

As our employees focus on developing our revolutionary technology, we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements, offices all over the world to foster collaboration, generous PTO and sick leave, and more, as part of our competitive benefits package aimed at keeping all our employees happy and healthy.

We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, manager development programming, professional development funds, and more.

We serve a global community made up of many cultures and strive to reflect the world and clients we serve, with a workforce built on merit and equity. We actively condemn racism and discrimination in any form. We stand for social good, fostering a culture of allyship, and standing up for those who face systemic barriers to equality. We lead with empathy and strive to be agents of positive change in our company and in our communities.

The annual on-target earnings (OTE) for this position are $100,486 - $147,454, which consists of the annual base salary and annual commission target for the role. You will also be eligible to receive Company equity. Actual OTE will be based on a number of factors including, but not limited to, geographic location, applicant skills, and prior relevant experience.

Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.

Dataminr will collect and process your personal data in accordance with Dataminr’s candidate privacy notice available here. By providing your details and applying via our careers website, you acknowledge that you have read our candidate privacy notice. If you have any queries, please contact recruiting@dataminr.com or privacy@dataminr.com.

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