Customer Service Management Jobs in Wilmington, DE

About this role:

Wells Fargo is seeking a senior product management leader for the Decision and Onboard My Customer product area for Cards and Personal Loans. This role is responsible for setting the product vision and translating it into a clear, prioritized roadmap that delivers customer and business value while maintaining a strong risk and compliance focus.

This leader will drive alignment across product, technology, and business partners, ensuring solutions are customer-centered, scalable, and effective. The role requires balancing strategic planning with execution, proactively identifying market trends, resolving prioritization challenges, and enabling teams to deliver outcomes.

In this role, you will:

• Define and communicate the product vision and multi-quarter strategy aligned to enterprise and business goals
• Establish, track, and evolve OKRs and performance indicators across a 6‑quarter roadmap, including epics and key deliverables, with a strong risk and compliance lens
• Ensure products and experiences solve customer problems, meet business needs, and deliver measurable value through usability and desirability
• Conduct ongoing industry, technology, and customer research to identify trends, risks, and opportunities
• Resolve cross-product dependencies, sequencing, and prioritization conflicts in partnership with architecture, technology and product peers
• Engage customers, stakeholders, and partners throughout the product lifecycle to inform decisions and improve outcomes
• Remove barriers impacting delivery and drive accountability to achieve customer and business results
• Manage product investment by allocating capacity and budget to highest-value priorities
• Manage and develop teams of professionals, supporting the development and execution of strategy within Card and Personal Loans Product Delivery Team
• Engage and influence stakeholders, internal partners and peers associated with the function or affected by its outcomes
• Identify and recommend opportunities for programs and initiatives with impact across the business line and may have impact beyond the business line
• Determine appropriate strategy and actions of the team to meet moderate to high risk deliverables
• Collaborate with and influence all levels of professionals, including senior managers
• Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in aligned department or business group
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 7+ years of Product Management, product development, strategic planning, process management, change delivery, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

Desired Qualifications:

• Strong risk management and dependency management skills
• Excellent written and verbal communication skills, including executive-level communication
• Ability to lead organizational change in a dynamic, matrixed environment
• Proven ability to build partnerships across teams and influence without direct authority
• Comfortable operating in ambiguity and driving structured problem solving
• Recognized as a thought leader or subject matter expert
• Proactive, innovative, and customer-focused mindset
• Experience with Agile practices (e.g., Scrum, Kanban) and tools such as Jira and Confluence

Posting End Date:

• Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.