Director Of Client Services Jobs in Delaware
Director Of Client Services jobs in Delaware are steadily active, with demand concentrated in financial services, healthcare administration, and professional services firms anchored in Wilmington, Newark, and Dover. Major employers with lasting Delaware footprints, including JPMorgan Chase, Incyte Corporation, and Nemours Children's Health, regularly hire at the director level to lead client engagement and retention teams. The most in-demand specialties are financial services client strategy, healthcare account management, and B2B professional services. Scan the live roles below and apply to whichever ones fit.
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Join a team that values innovation, collaboration, and continuous improvement. This is your opportunity to grow with hands-on experience, structured training, and mentorship. Make a difference for clients and the firm from day one.
As a Cost Basis Analyst in our Brokerage Operations team, you play a vital role in ensuring the accuracy and integrity of cost basis reporting for our clients. You will analyze financial data, support process automation, and help maintain compliance with evolving regulations. We work together to deliver exceptional service, foster a culture of learning, and drive operational excellence. Your curiosity, drive, and collaborative spirit will help us continuously improve and innovate.
Job responsibilities
- Analyze and interpret financial and transactional data related to cost basis and tax lots
- Build and maintain reports and dashboards to monitor data accuracy, timeliness, and exceptions
- Identify trends and discrepancies, document findings, and recommend remediation steps
- Execute standardized workflows and procedures for cost basis processing and reconciliations
- Perform daily controls, manage exceptions, and resolve breaks with clear audit trails
- Track and report on key performance indicators and service level agreements
- Apply cost basis regulations, tax rules, and industry standards to ensure compliance
- Support accurate adjustments for corporate actions such as stock splits, mergers, and dividends
- Contribute to automation initiatives by drafting queries, building workflows, and assisting with testing
- Perform reconciliations between systems, investigate and resolve discrepancies, and implement preventive actions
- Collaborate with cross-functional teams to communicate analytical insights and process changes
Required qualifications, capabilities, and skills
- Bachelor's degree in Finance, Accounting, Business, Data Analytics, or a related field or equivalent practical experience
- Proficiency with Microsoft Excel, including functions, lookups, and pivot tables
- Ability to learn data analytics and automation tools such as Alteryx and SQL
- Strong attention to detail and a demonstrated controls mindset
- Clear written and verbal communication skills
- Ability to work effectively under deadlines
- Demonstrated problem-solving ability and intellectual curiosity
- Drive to learn quickly in a fast-paced environment
Preferred qualifications, capabilities and skills
- Experience with financial data analysis, corporate actions, or cost basis concepts through coursework, projects, or internships.
- Exposure to tax lot accounting systems or exception management processes and experience working in a collaborative, cross-functional team environment.
- Basic scripting skills, such as Python or VBA, to support automation and process improvement and participation in knowledge sharing or training initiatives
- Familiarity with data visualization tools and experience drafting business requirements or test cases for process automation
- Preferred experience supporting more than one CCB Operations Function/Line of Business
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Join a team that values innovation, collaboration, and continuous improvement. This is your opportunity to grow with hands-on experience, structured training, and mentorship. Make a difference for clients and the firm from day one.
As a Cost Basis Analyst in our Brokerage Operations team, you play a vital role in ensuring the accuracy and integrity of cost basis reporting for our clients. You will analyze financial data, support process automation, and help maintain compliance with evolving regulations. We work together to deliver exceptional service, foster a culture of learning, and drive operational excellence. Your curiosity, drive, and collaborative spirit will help us continuously improve and innovate.
Job responsibilities
- Analyze and interpret financial and transactional data related to cost basis and tax lots
- Build and maintain reports and dashboards to monitor data accuracy, timeliness, and exceptions
- Identify trends and discrepancies, document findings, and recommend remediation steps
- Execute standardized workflows and procedures for cost basis processing and reconciliations
- Perform daily controls, manage exceptions, and resolve breaks with clear audit trails
- Track and report on key performance indicators and service level agreements
- Apply cost basis regulations, tax rules, and industry standards to ensure compliance
- Support accurate adjustments for corporate actions such as stock splits, mergers, and dividends
- Contribute to automation initiatives by drafting queries, building workflows, and assisting with testing
- Perform reconciliations between systems, investigate and resolve discrepancies, and implement preventive actions
- Collaborate with cross-functional teams to communicate analytical insights and process changes
Required qualifications, capabilities, and skills
- Bachelor's degree in Finance, Accounting, Business, Data Analytics, or a related field or equivalent practical experience
- Proficiency with Microsoft Excel, including functions, lookups, and pivot tables
- Ability to learn data analytics and automation tools such as Alteryx and SQL
- Strong attention to detail and a demonstrated controls mindset
- Clear written and verbal communication skills
- Ability to work effectively under deadlines
- Demonstrated problem-solving ability and intellectual curiosity
- Drive to learn quickly in a fast-paced environment
Preferred qualifications, capabilities and skills
- Experience with financial data analysis, corporate actions, or cost basis concepts through coursework, projects, or internships.
- Exposure to tax lot accounting systems or exception management processes and experience working in a collaborative, cross-functional team environment.
- Basic scripting skills, such as Python or VBA, to support automation and process improvement and participation in knowledge sharing or training initiatives
- Familiarity with data visualization tools and experience drafting business requirements or test cases for process automation
- Preferred experience supporting more than one CCB Operations Function/Line of Business
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
See All 28 Director Of Client Services Jobs in Delaware
Find roles in Delaware that match your experience and apply in just a few clicks.
Find JobsDirector Of Client Services Jobs by City in Delaware
Where Delaware roles are concentrated, by current openings.
Director Of Client Services Job Market in Delaware
A snapshot from current Delaware openings, updated as new roles post.
Who's Hiring
- JPMorganChase8
- M&T Bank3
- CSC2
- Trucordia2
- Canon1
Top Industries Hiring
- Banking & Financial Services10
- Fintech7
- Investment & Asset Management7
- Telecommunications1
- Technology & Software1
What Delaware Employers Look For
The qualifications that appear most often in director of client services jobs across Delaware.
- Bachelor's degree in business, communications, or a closely related field required
- Five or more years of progressive client services or account management experience
- Demonstrated experience leading and developing cross-functional client services teams
- Proficiency with CRM platforms such as Salesforce or HubSpot in client-facing environments
- Strong record of managing client escalations and driving retention or renewal outcomes
- Experience setting service-level standards and reporting on client satisfaction metrics
Director Of Client Services Jobs in Delaware: Frequently Asked Questions
How do you become a director of client services in Delaware?
Most directors of client services in Delaware reach the role through a combination of a bachelor's degree in business, communications, or a related discipline and several years of progressively senior account management or client services work. Delaware does not require a state-issued license for this role. Employers in Wilmington's financial corridor and healthcare organizations like Nemours or ChristianaCare typically promote from senior manager or account director roles, and an MBA can accelerate the path.
Which companies hire director of client servicess in Delaware?
Companies currently hiring director of client servicess in Delaware include JPMorganChase, M&T Bank, and CSC, per current listings on Migrate Mate as of July 2026. Delaware's concentration of financial institutions, specialty pharma companies, and regional healthcare systems makes it a consistent market for this leadership role.
Which Delaware cities have the most director of client services jobs?
Wilmington, Newark, and Delaware are the cities with the most director of client services openings in Delaware. Wilmington drives the largest share of postings due to its dense cluster of corporate headquarters, financial services firms, and professional services companies, while Newark and Dover contribute openings from healthcare systems and state government contractors operating in those areas.
Are there remote director of client services jobs in Delaware?
Yes, and more than many management roles. About 53% of director of client services openings tied to Delaware are remote or hybrid as of July 2026, reflecting the desk-based, communication-driven nature of the work. Strategic oversight, team coaching, and client reporting functions are the most likely to be performed remotely, while roles requiring frequent on-site client visits tend to stay hybrid or in-person.
How can I get hired as a director of client services in Delaware with little or no experience?
The most realistic entry path is through a client-facing associate or coordinator role at one of Delaware's major employers. Financial institutions in Wilmington and healthcare systems like ChristianaCare often hire client services coordinators and account managers who can grow into director positions. Moving laterally from project management, inside sales, or customer success roles is another credible route. Building proficiency in a CRM platform and earning a certification such as a Certified Customer Experience Professional designation strengthens a candidate's profile considerably.
Where can I find and apply to director of client services jobs in Delaware?
You can find and apply to director of client services jobs in Delaware on Migrate Mate, which lists current Delaware openings. Search the available roles, find the ones that match your background and target industry, and apply directly to the positions that fit.
See All 28 Director Of Client Services Jobs in Delaware
Find roles in Delaware that match your experience and apply in just a few clicks.
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