Technical Support Analyst Jobs in Delaware
Technical Support Analyst jobs in Delaware are concentrated in Wilmington, Newark, and Dover, where financial services firms, healthcare networks, and state government agencies drive steady demand at every level from help desk to senior systems support. Major employers with lasting hiring footprints in Delaware include JPMorgan Chase, Nemours Children's Health, and CSC (Corporation Service Company), all of which maintain large technology operations in the state. The most in-demand specialties are cloud infrastructure support, enterprise software troubleshooting, and IT service desk operations tied to regulated industries. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 19+ Technical Support Analyst jobs
Who We Are
At Anura, we're more than ad fraud detection experts—we're the team behind one of the industry's most trusted fraud prevention platforms.
Founded by husband-and-wife team Beth and Rich Kahn, Anura was built on the belief that every marketing dollar should count. Every day, businesses around the world rely on our technology to stop bots, malware, click fraud, and sophisticated invalid traffic before it wastes their advertising budgets.
As a privately owned SaaS company, we value innovation, curiosity, collaboration, and exceptional client service. When Anura grows, our team grows too. If you're looking for a place where your work makes an impact and your career can grow alongside the company, we'd love to meet you!
Why Work With Us
At Anura, you'll do more than answer support tickets.
As a Customer Support Engineer, you'll become a trusted technical resource for our clients. You'll work directly with marketers, developers, agencies, and enterprise organizations to help them successfully integrate our platform, troubleshoot technical issues, and get the most value from their investment.
This isn't a traditional help desk role. Every day brings new technical challenges, opportunities to work with modern web technologies, and the chance to become an expert in ad fraud detection, JavaScript implementations, and digital marketing technology.
If you enjoy solving problems, learning how websites work, and helping customers succeed, you'll feel right at home here.
Who You Are
You're naturally curious and enjoy figuring out how things work. You don't panic when something breaks—you enjoy the challenge of solving it.
You don't need to know everything on day one. We'll teach you our platform, our industry, and the technical skills needed to succeed. We're looking for someone with a strong work ethic, excellent communication skills, and a genuine desire to learn.
This role is ideal for someone coming from IT support, technical support, help desk, implementation, web development, systems administration, or SaaS customer support who enjoys solving technical problems and working directly with customers.
You are:
- Customer Focused – You genuinely enjoy helping people and delivering an outstanding client experience.
- Technically Curious – You enjoy learning new technologies and understanding how websites, JavaScript, APIs, and web integrations work.
- Problem Solver – You enjoy troubleshooting issues, identifying root causes, and finding practical solutions.
- Adaptable – You're comfortable managing multiple priorities and adjusting when new challenges arise.
- Team Oriented – You enjoy collaborating across departments and believe the best solutions come from working together.
What You’ll Do
No two days look exactly the same, but your responsibilities will include:
- Guide clients through JavaScript, Google Tag Manager, and server-side integrations.
- Lead technical implementation calls and help new clients successfully onboard to the Anura platform.
- Troubleshoot website integrations using browser developer tools, JavaScript, network requests, and other diagnostic tools.
- Investigate technical issues and work directly with clients to identify and resolve implementation challenges.
- Validate client integrations and ensure data is reporting accurately.
- Explain technical concepts in a way that's easy for both technical and non-technical users to understand.
- Communicate with clients through HubSpot.
- Send Paperwork to clients with PandaDocs.
- Partner closely with Customer Success Managers, Sales, and our Development Team to ensure a seamless customer experience.
- Findings, solutions, and best practices to improve our internal knowledge base.
- Continue expanding your knowledge of web technologies, APIs, digital advertising, and fraud detection.
What You’ll Need to Succeed
- Strong verbal and written communication skills.
- Excellent troubleshooting and problem-solving abilities.
- Strong attention to detail.
- Ability to manage multiple priorities.
- Professional, dependable, and self-motivated.
- Passion for learning new technologies.
- Core Values: You embody our values — Authentic, Never Satisfied, United, Reliable, and A Lot of Fun.
Nice-to-Haves
Experience with any of the following is a plus:
- JavaScript
- HTML/CSS
- Browser Developer Tools
- Google Tag Manager
- REST APIs
- Technical support
- Website troubleshooting
- Digital marketing or advertising technology
Don't check every box? We'd still love to hear from you. We believe great attitude, curiosity, and a willingness to learn are just as important as technical experience.
What You’ll Get
- A collaborative, supportive team that enjoys working together.
- Hands-on training in ad fraud detection, SaaS technology, and web integrations.
- Opportunities to work with modern web technologies and expand your technical skills.
- Career growth opportunities within a growing technology company.
- Team lunches, holiday celebrations, and company events.
- A fully stocked breakroom (snacks included).
- Paid Time Off, paid holidays, and your birthday off.
- Comprehensive health, dental, vision, life insurance, and HSA benefits.
- 401(k) with company contributions
Before You Apply
This is a 100% onsite position located in Middletown, Delaware.
Please include a cover letter telling us why you're interested in joining Anura. We review every cover letter and appreciate candidates who take the time to personalize their application.
We also encourage you to visit Anura.io and review our developer documentation at docs.anura.io before applying. You don't need to understand everything, but we'd love to see that you're curious, take initiative, and are excited to learn about the technology you'll be supporting.
Equal Opportunity Employer
Anura Solutions provides equal employment opportunities to all employees and applicants and prohibits discrimination or harassment of any kind, regardless of race, color, religion, sex, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Ability to Commute:
- Middletown, DE 19709 (Required)
Work Location: In person
See All 19 Technical Support Analyst Jobs in Delaware
Find roles in Delaware that match your experience and apply in just a few clicks.
Find JobsTechnical Support Analyst Jobs by City in Delaware
Where Delaware roles are concentrated, by current openings.
Technical Support Analyst Job Market in Delaware
A snapshot from current Delaware openings, updated as new roles post.
Who's Hiring
- CVS Health4
- JPMorganChase3
- Telus2
- Essity1
- Bayhealth1
Top Industries Hiring
- Healthcare & Medical Services5
- Technology & Software2
- Fintech1
- Consumer Goods1
- Banking & Financial Services1
What Delaware Employers Look For
The qualifications that appear most often in technical support analyst jobs across Delaware.
- Associate or bachelor's degree in information technology, computer science, or a related field
- CompTIA A+ or CompTIA Network+ certification recognized by Delaware employers
- Hands-on experience with ticketing systems such as ServiceNow or Jira
- Proficiency troubleshooting Windows and macOS environments in enterprise settings
- Familiarity with Active Directory, VPN configuration, and remote desktop tools
- Strong written and verbal communication skills for end-user and stakeholder support
Technical Support Analyst Jobs in Delaware: Frequently Asked Questions
How do you become a technical support analyst in Delaware?
Most Delaware employers expect at least an associate degree in information technology or a closely related field, though a bachelor's degree is preferred for roles in financial services and healthcare. Delaware does not require a state-issued license for technical support analysts, so the practical path is earning industry-recognized credentials such as CompTIA A+ before applying. Large Delaware employers in Wilmington's financial corridor and Newark's technology sector consistently hire candidates who combine formal education with verifiable hands-on lab or internship experience.
Which companies hire technical support analysts in Delaware?
Companies currently hiring technical support analysts in Delaware include CVS Health, JPMorganChase, and Telus, per current listings on Migrate Mate as of July 2026. Delaware's concentration of financial institutions, healthcare systems, and state government agencies means demand is relatively consistent across the Wilmington metro and the Christiana corridor.
Which Delaware cities have the most technical support analyst jobs?
Newark, Dover, and Wilmington account for the largest share of technical support analyst openings in Delaware. Wilmington leads because it anchors the state's financial services sector, while Newark benefits from the University of Delaware's technology ecosystem and proximity to major corporate campuses, and Dover draws openings through state government IT departments and healthcare facilities serving central Delaware.
Are there remote technical support analyst jobs in Delaware?
Yes, and more than most fields, because technical support analyst work is largely desk-based and conducted over remote access tools. About 17% of technical support analyst openings tied to Delaware are remote or hybrid as of July 2026, reflecting the role's strong fit for distributed work. The positions most commonly offered remotely are tier-one help desk and application support roles, while on-site requirements tend to apply to hardware, infrastructure, and VIP support positions.
How can I get hired as a technical support analyst in Delaware with little or no experience?
The most realistic entry path is landing a help desk associate or IT support specialist role at one of Delaware's large healthcare systems or financial institutions, which regularly bring on candidates through new-grad and associate programs. Nemours Children's Health and Christiana Care Health System both post entry-level IT support positions suited to candidates without prior professional experience. Earning a CompTIA A+ certification before applying gives candidates a concrete credential that Delaware hiring managers recognize, and lateral moves from customer service or data entry roles are a common door into formal technical support teams.
Where can I find and apply to technical support analyst jobs in Delaware?
You can find and apply to technical support analyst jobs in Delaware on Migrate Mate, which lists current Delaware openings in one place. Search the roles available, find the ones that match your experience and target area, and apply directly to the ones that fit.
See All 19 Technical Support Analyst Jobs in Delaware
Find roles in Delaware that match your experience and apply in just a few clicks.
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