Customer Service Representative Jobs in Delaware
Customer Service Representative jobs in Delaware are consistently active, with strong demand from financial services, insurance, healthcare administration, and the state's prominent corporate headquarters sector. The heaviest hiring is concentrated in Wilmington, Newark, and Dover, where employers like Discover Financial Services, Bank of America, and Incyte have established operations and ongoing customer-facing staffing needs. Billing support, technical support, and financial customer care are the most in-demand specialties across the state. Find a role that fits below and apply directly.
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Showing 5 of 18+ Customer Service Representative jobs
At Qnity,we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us.
Position Overview
We are looking for 2 colleagues asCustomer Service Representative (CSR).
The Customer Service Representative is the interface between customers and our business to deliver exceptional service through the order-to-cash process. The Customer Service Representative provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing& Sales, Supply Chain, etc.) to meet company objectives.
This position will work with, but not limited to, supply chain planners, logistics team, market segments, other customer service reps, plant sites, warehouses, regional contacts, carriers, and financial contacts to meet customers’ needs while maintaining quality standards.
In addition, this position will focus on matching customer needs to the Qnity product offerings. Responsibilities include responding to customer inquiries and complaints utilizing the various Business Unit tracking systems, issuing credit and debit memos, and monitoring sales orders flow through the order fulfillment process. This position will also require a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service.
Core Responsibilities:
- Manage customer orders through Customer Service work processes and systems.
- Handle all types of customer orders, including indent orders and services invoicing requests.
- Supports customers with coordination of returns when required, following Qnity’s Return Policies.
- Maintain a thorough knowledge of the businesses’ products, businesses, applications, and service offerings.
- Strengthen customer experience by developing solid relationships, understanding customer needs, and gathering market intelligence.
- Coordinate activity at assigned customer accounts, proactively address issues, and implement solutions.
- Weekly participation in meetings with the Supply Chain team to analyze possible material delays.
- Identify and deliver value added services. Proactively provide differentiated services to our customers by thorough understanding of our service offerings.
- Differentiate between customer requirements and Qnity capabilities; choose the best/cost effective solution.
- Support commercial strategies with Qnity customers across multiple businesses.
- Provide backup coverage as necessary.
- Responsible for establishing and maintaining relationships with the customers.
- Respond to sales team inquiries as: prices, stock, latest sales, etc.
- Bachelor’s degree or equivalent is preferred.
- Develop proficiency as a Customer Service Representative.
- Proven ability to build and maintain strong customer relationships.
- Ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers.
- Ability to identify areas for improvement and escalate for change management implementation.
- Excellent interpersonal and written communication skills.
- Strong office skills. Salesforce.com experience is a plus.
- Knowledge of the Order toCash (OTC) transactions in SAP.
- Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, Word, and Power BI).
- Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management.
- Demonstratedflexibility/adaptability in a dynamic, fast-paced team environment.
- Logistics, operations, or manufacturing experience preferred.
Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit ourAccessibility page for contact information.
At Qnity,we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us.
Position Overview
We are looking for 2 colleagues asCustomer Service Representative (CSR).
The Customer Service Representative is the interface between customers and our business to deliver exceptional service through the order-to-cash process. The Customer Service Representative provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing& Sales, Supply Chain, etc.) to meet company objectives.
This position will work with, but not limited to, supply chain planners, logistics team, market segments, other customer service reps, plant sites, warehouses, regional contacts, carriers, and financial contacts to meet customers’ needs while maintaining quality standards.
In addition, this position will focus on matching customer needs to the Qnity product offerings. Responsibilities include responding to customer inquiries and complaints utilizing the various Business Unit tracking systems, issuing credit and debit memos, and monitoring sales orders flow through the order fulfillment process. This position will also require a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service.
Core Responsibilities:
- Manage customer orders through Customer Service work processes and systems.
- Handle all types of customer orders, including indent orders and services invoicing requests.
- Supports customers with coordination of returns when required, following Qnity’s Return Policies.
- Maintain a thorough knowledge of the businesses’ products, businesses, applications, and service offerings.
- Strengthen customer experience by developing solid relationships, understanding customer needs, and gathering market intelligence.
- Coordinate activity at assigned customer accounts, proactively address issues, and implement solutions.
- Weekly participation in meetings with the Supply Chain team to analyze possible material delays.
- Identify and deliver value added services. Proactively provide differentiated services to our customers by thorough understanding of our service offerings.
- Differentiate between customer requirements and Qnity capabilities; choose the best/cost effective solution.
- Support commercial strategies with Qnity customers across multiple businesses.
- Provide backup coverage as necessary.
- Responsible for establishing and maintaining relationships with the customers.
- Respond to sales team inquiries as: prices, stock, latest sales, etc.
- Bachelor’s degree or equivalent is preferred.
- Develop proficiency as a Customer Service Representative.
- Proven ability to build and maintain strong customer relationships.
- Ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers.
- Ability to identify areas for improvement and escalate for change management implementation.
- Excellent interpersonal and written communication skills.
- Strong office skills. Salesforce.com experience is a plus.
- Knowledge of the Order toCash (OTC) transactions in SAP.
- Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, Word, and Power BI).
- Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management.
- Demonstratedflexibility/adaptability in a dynamic, fast-paced team environment.
- Logistics, operations, or manufacturing experience preferred.
Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit ourAccessibility page for contact information.
See All 18 Customer Service Representative Jobs in Delaware
Find roles in Delaware that match your experience and apply in just a few clicks.
Find JobsCustomer Service Representative Jobs by City in Delaware
Where Delaware roles are concentrated, by current openings.
Customer Service Representative Job Market in Delaware
A snapshot from current Delaware openings, updated as new roles post.
Who's Hiring
- State Farm12
- Qnity1
- Conduent1
- TransCore1
- Walgreens1
Top Industries Hiring
- Insurance12
- Retail2
- Automotive1
- Technology & Software1
- Transportation & Logistics1
What Delaware Employers Look For
The qualifications that appear most often in customer service representative jobs across Delaware.
- High school diploma or GED required, associate degree preferred by many Delaware employers
- One or more years of customer service, call center, or client-facing experience
- Proficiency with CRM platforms such as Salesforce, Zendesk, or proprietary systems
- Strong written and verbal communication skills across phone, email, and chat channels
- Ability to meet productivity and quality metrics in a fast-paced service environment
- Familiarity with financial, healthcare, or insurance terminology preferred for Delaware's dominant sectors
Customer Service Representative Jobs in Delaware: Frequently Asked Questions
How do you become a customer service representative in Delaware?
Customer service representative positions in Delaware do not require a state-issued license or certification. Most employers expect at least a high school diploma, and roles in Delaware's large financial services and insurance sectors often prefer candidates with some post-secondary coursework or an associate degree. Completing a customer service or business communications certificate through Delaware Technical Community College can strengthen an application and signal readiness for the state's corporate environment.
Which companies hire customer service representatives in Delaware?
Delaware customer service representative roles are posted by State Farm, Qnity, and Conduent and others right now, based on current listings on Migrate Mate as of July 2026. Delaware's concentration of corporate headquarters, particularly in financial services and insurance in and around Wilmington, means many openings come from large, nationally recognized employers with permanent operations in the state.
Which Delaware cities have the most customer service representative jobs?
Wilmington, Milford, and Dover account for the most customer service representative openings in Delaware. Wilmington leads because it is the state's largest city and home to major financial services and insurance headquarters, while Newark benefits from its proximity to the University of Delaware and a growing commercial corridor, and Dover draws openings from state government agencies and healthcare organizations serving central Delaware.
Are there remote customer service representative jobs in Delaware?
Yes, and more than most fields. Customer service representative work is well suited to remote arrangements because the core tasks involve phone, email, and chat communication rather than physical presence. About 8% of customer service representative openings tied to Delaware are remote or hybrid as of July 2026, reflecting how many of the state's large financial and insurance employers have built distributed service teams. Technical support and billing roles tend to offer the most remote flexibility.
How can I get hired as a customer service representative in Delaware with little or no experience?
The most realistic entry path is applying for seasonal or part-time customer service openings at Delaware's large financial services firms, where high call volume creates regular need for entry-level staff. Delaware Technical Community College's career services connects students and recent graduates to employers like Discover and regional healthcare systems. Retail or hospitality experience at Delaware employers is widely accepted as proof of customer-facing skills, and completing a Microsoft Office or CRM fundamentals certificate gives candidates a concrete credential to cite during interviews.
Where can I find and apply to customer service representative jobs in Delaware?
You can find and apply to customer service representative jobs in Delaware on Migrate Mate, which lists current Delaware openings across industries including financial services, healthcare administration, and insurance. Find roles that fit your experience and apply directly to the employer through the listing.
See All 18 Customer Service Representative Jobs in Delaware
Find roles in Delaware that match your experience and apply in just a few clicks.
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