Customer Service Management Jobs in Rhode Island
Customer Service Management jobs in Rhode Island concentrate in financial services, healthcare, retail, and insurance, reflecting the state's anchor industries, with openings at every level from team lead to director of customer experience. Most hiring activity is in Providence, Warwick, and Cranston, where employers like Amica Mutual, CVS Health, and Lifespan have long-established operations. The most in-demand specialties are contact center management, client success, and retail operations leadership. Find a role that fits below and apply directly.
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Showing 5 of 71+ Customer Service Management jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
CVS Health’s Enterprise Procurement department, a key function within the company’s Shared Services Finance organization, is in search of a Sourcing Category Manager who be responsible for the IT Category Management (Infrastructure, Cloud/SaaS, Software, Healthcare Platform) indirect spend category. This includes Software (Enterprise, End User, Security, CRM, MarTech), Infrastructure (Data Center, Network, Servers, Laptops/PC, Telephony, CCaaS), Cloud (Public, Private, Multi, Hybrid, SaaS), Healthcare Platform/VAR (Medical Records Software, Digital Payer, Revenue Payment Cycle Management, Claims/adjudication, Value Added Reseller (VAR) Management, Technology Supplier Catalog Management).
This role will be responsible for defining and executing sourcing strategies that drive P&L value across the services within the assigned CVS Health spend category. To achieve success in this role, the Category Manager must develop highly productive relationships with leaders and key business stakeholders, and leverage tools such as spend analytics, market intelligence, and existing vendor agreements to build and maintain a pipeline of sourcing opportunities within the category. In this position, you will also play a meaningful role representing procurement on large scale strategic enterprise initiatives and special projects (e.g. sourcing process transformation, acquisition integration, etc.).
The Indirect Strategic Sourcing team manages over $12B in annual indirect spend across a range of IT & non-IT categories that support key business units across the enterprise (Retail, PBM, Insurance, Specialty/Clinical, etc.).
As a Category Lead on the Sourcing team, you should have an enterprise mindset, possess highly developed business background, and be a strong communicator who is able to establish lasting relationships with business leaders as well as internal and external stakeholders. This critical role will report to a Lead Director within the Indirect Strategic Sourcing team.
Key Responsibilities:
- Develop and maintain short, medium, and long term category sourcing plans, spend profiles, and pipeline.
- Schedule and maintain cadence of regularly scheduled sourcing category reviews and planning sessions with key leaders within the assigned business area; establish self as category sourcing expert.
- Guide analyst base on sourcing activities to ensure successful execution of RFx events for category.
- Accountable for quantifying and delivering against savings targets for category.
- Serve as execution lead on major Sourcing events with high complexity, spend, and/or visibility.
- Educate business partners on policies and processes in place to support Strategic Sourcing; communicate and demonstrate team’s value proposition.
- Maintain status of all completed, active, and planned sourcing activities to review with Strategic Sourcing management.
- Effectively communicate Strategic Sourcing’s value proposition and goals to key leaders and stakeholders.
- Leverage spend analytics, market intelligence, and expiring contracts reporting to continuously build pipeline of opportunities for sourcing to address within category.
- Maintain strong working relationship with CVS Health’s business and vendor management teams, ensuring that Strategic Sourcing is engaged early on all prospective engagements requiring vendor support.
- Work with stakeholders to develop bid strategies and create effective scope of work documents for competitive bid processes.
- Develop processes to ensure that CVS Health’s business stakeholders are utilizing preferred suppliers wherever possible, thereby leveraging the enterprise’s scale to drive greater value for the company.
- Collaborate with CVS Health’s contracting team to identify new and creative approaches to contracting with vendor partners.
This role will ideally be a hybrid position based out of Woonsocket, RI, Hartford, CT, Northbrook, IL, or Scottsdale AZ and will be required to be in office 2 days a week.
Required Qualifications:
- 7+ years of professional experience related to Sourcing & Category Management, Finance, Supply Chain, Procurement, Analytics, Project Management, Technology or Management Consulting.
- Ability to travel up to 15% for supplier presentations, site visits, and key department meetings.
Education:
- Bachelor's degree n Management, Business, Economics, Supply-Chain, Finance, Accounting Technology or a in a related field or equivalent years of relevant experience is required.
- MBA or Master's Degree in a related field of study is a plus.
Pay Range
The typical pay range for this role is:
$75,400.00 - $182,549.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/31/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
CVS Health’s Enterprise Procurement department, a key function within the company’s Shared Services Finance organization, is in search of a Sourcing Category Manager who be responsible for the IT Category Management (Infrastructure, Cloud/SaaS, Software, Healthcare Platform) indirect spend category. This includes Software (Enterprise, End User, Security, CRM, MarTech), Infrastructure (Data Center, Network, Servers, Laptops/PC, Telephony, CCaaS), Cloud (Public, Private, Multi, Hybrid, SaaS), Healthcare Platform/VAR (Medical Records Software, Digital Payer, Revenue Payment Cycle Management, Claims/adjudication, Value Added Reseller (VAR) Management, Technology Supplier Catalog Management).
This role will be responsible for defining and executing sourcing strategies that drive P&L value across the services within the assigned CVS Health spend category. To achieve success in this role, the Category Manager must develop highly productive relationships with leaders and key business stakeholders, and leverage tools such as spend analytics, market intelligence, and existing vendor agreements to build and maintain a pipeline of sourcing opportunities within the category. In this position, you will also play a meaningful role representing procurement on large scale strategic enterprise initiatives and special projects (e.g. sourcing process transformation, acquisition integration, etc.).
The Indirect Strategic Sourcing team manages over $12B in annual indirect spend across a range of IT & non-IT categories that support key business units across the enterprise (Retail, PBM, Insurance, Specialty/Clinical, etc.).
As a Category Lead on the Sourcing team, you should have an enterprise mindset, possess highly developed business background, and be a strong communicator who is able to establish lasting relationships with business leaders as well as internal and external stakeholders. This critical role will report to a Lead Director within the Indirect Strategic Sourcing team.
Key Responsibilities:
- Develop and maintain short, medium, and long term category sourcing plans, spend profiles, and pipeline.
- Schedule and maintain cadence of regularly scheduled sourcing category reviews and planning sessions with key leaders within the assigned business area; establish self as category sourcing expert.
- Guide analyst base on sourcing activities to ensure successful execution of RFx events for category.
- Accountable for quantifying and delivering against savings targets for category.
- Serve as execution lead on major Sourcing events with high complexity, spend, and/or visibility.
- Educate business partners on policies and processes in place to support Strategic Sourcing; communicate and demonstrate team’s value proposition.
- Maintain status of all completed, active, and planned sourcing activities to review with Strategic Sourcing management.
- Effectively communicate Strategic Sourcing’s value proposition and goals to key leaders and stakeholders.
- Leverage spend analytics, market intelligence, and expiring contracts reporting to continuously build pipeline of opportunities for sourcing to address within category.
- Maintain strong working relationship with CVS Health’s business and vendor management teams, ensuring that Strategic Sourcing is engaged early on all prospective engagements requiring vendor support.
- Work with stakeholders to develop bid strategies and create effective scope of work documents for competitive bid processes.
- Develop processes to ensure that CVS Health’s business stakeholders are utilizing preferred suppliers wherever possible, thereby leveraging the enterprise’s scale to drive greater value for the company.
- Collaborate with CVS Health’s contracting team to identify new and creative approaches to contracting with vendor partners.
This role will ideally be a hybrid position based out of Woonsocket, RI, Hartford, CT, Northbrook, IL, or Scottsdale AZ and will be required to be in office 2 days a week.
Required Qualifications:
- 7+ years of professional experience related to Sourcing & Category Management, Finance, Supply Chain, Procurement, Analytics, Project Management, Technology or Management Consulting.
- Ability to travel up to 15% for supplier presentations, site visits, and key department meetings.
Education:
- Bachelor's degree n Management, Business, Economics, Supply-Chain, Finance, Accounting Technology or a in a related field or equivalent years of relevant experience is required.
- MBA or Master's Degree in a related field of study is a plus.
Pay Range
The typical pay range for this role is:
$75,400.00 - $182,549.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/31/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 71 Customer Service Management Jobs in Rhode Island
Find roles in Rhode Island that match your experience and apply in just a few clicks.
Find JobsCustomer Service Management Jobs by City in Rhode Island
Where Rhode Island roles are concentrated, by current openings.
Customer Service Management Job Market in Rhode Island
A snapshot from current Rhode Island openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
- Consulting & Professional Services
- Education
- Insurance
- Food & Beverage
What Rhode Island Employers Look For
The qualifications that appear most often in customer service management jobs across Rhode Island.
- Three or more years of supervisory experience in a customer service environment
- Proven ability to manage and develop front-line customer service teams
- Experience with CRM platforms such as Salesforce or Zendesk
- Strong data analysis skills for tracking and improving service metrics
- Bachelor's degree in business, communications, or a related field preferred
- Familiarity with workforce management tools and scheduling software
Customer Service Management Jobs in Rhode Island: Frequently Asked Questions
How do you become a customer service management in Rhode Island?
Customer service management in Rhode Island does not require a state-issued license, but employers consistently hire candidates who combine a bachelor's degree in business or a related field with direct supervisory experience. Most Rhode Island employers expect candidates to have moved up through front-line service roles, developed measurable team performance results, and completed training in conflict resolution or operations management before stepping into a management position.
Which companies hire customer service managements in Rhode Island?
Employers hiring customer service managements in Rhode Island right now include CVS Health, Gilbane, and Mikel, based on current listings on Migrate Mate as of July 2026. Rhode Island's concentration of insurance carriers, healthcare systems, and financial services firms means demand for experienced customer service managers is consistent and spread across multiple stable industry sectors.
Which Rhode Island cities have the most customer service management jobs?
Providence, Newport, and Middletown account for the most customer service management openings in Rhode Island. Providence anchors the market as the state's largest city and home to major healthcare, financial services, and insurance employers, while Warwick and Cranston draw significant hiring from retail operations, contact centers, and mid-size regional businesses that maintain substantial customer-facing workforces in those suburban corridors.
Are there remote customer service management jobs in Rhode Island?
Yes, and they are more common than in many management fields, since a significant share of customer service management work centers on coaching, reporting, and system oversight that can be done remotely. About 43% of customer service management openings tied to Rhode Island are remote or hybrid as of July 2026, with fully remote roles most common in contact center management and client success positions at insurance and financial services employers.
How can I get hired as a customer service management in Rhode Island with little or no experience?
The most realistic entry path is moving into a team lead or assistant manager role from a senior front-line position at a Rhode Island employer such as a Lifespan-affiliated patient services department, an Amica Mutual contact center, or a large CVS Health retail location. Building a record of measurable improvements in service scores or team retention, combined with completing a business or operations management certificate, makes candidates competitive for first-time management roles at these established Rhode Island institutions.
Where can I find and apply to customer service management jobs in Rhode Island?
You can find and apply to customer service management jobs in Rhode Island on Migrate Mate, which lists current openings from employers across the state. Search the available roles, find the ones that match your experience and location, and apply directly to the positions that fit.
See All 71 Customer Service Management Jobs in Rhode Island
Find roles in Rhode Island that match your experience and apply in just a few clicks.
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