Customer Success Professional Jobs in Rhode Island
Customer Success Professional jobs in Rhode Island are steadily active, concentrated in financial services, healthcare technology, and professional services firms anchored in Providence, Warwick, and Woonsocket. Major employers with a lasting Rhode Island presence, including Amica Mutual, Fidelity Investments' regional operations, and Lifespan, regularly bring on customer success talent across entry, mid-level, and senior roles. The most in-demand specialties are SaaS onboarding, client retention management, and enterprise account health. See the openings below and apply to the ones that match your experience.
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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
About Health100
Health100 serves as the trusted front door to health and care, putting the consumer at the center of everything we build. Among our offerings is industry-leading technology for pharmacies: a Pharmacy Management System that enables pharmacists to operate at the top of their license, and a consumer care and engagement platform that transforms how pharmacies connect with and serve the people who depend on them.
Our technology is proven at scale, and we're bringing it to forward-thinking pharmacy operators who are ready to deliver a fundamentally better experience for their patients and communities. Customer Success (CS) Operations is foundational to the success of every customer we serve, ensuring each one receives a consistent, high-quality experience from day one and throughout the partnership.
The Role
The Director of CS Operations is the operational engine behind Health100's Customer Success organization. While our Customer Program Owners focus outward, building customer relationships and driving outcomes, you focus inward, building the operational framework that lets the whole team operate consistently and scale.
You will design the processes, metrics, and tooling to support Health100 operations. You will also own some of our most operationally complex functions, including release coordination across multiple product lines that sit at the intersection of CS and our Engineering and Product teams.
The foundation you build now will determine whether CS can scale smoothly from a handful of customers to a much larger portfolio without losing quality.
What You Will Do
Build and Run the CS Operating Rhythm
- Design and run the cadences that keep CS leadership informed and aligned: team reviews, portfolio health reporting, executive governance, and commitment tracking.
- Maintain a clear, current view of every customer across all phases: where implementations stand, what is at risk, what commitments are open, and what is coming up on each customer's calendar.
- Be the organizational memory for the CS team, ensuring that decisions, commitments, and context are documented.
- Give the CS leadership team the visibility they need to make good resourcing, escalation, and prioritization decisions.
Coordinate Customer Release Activation
- Serve as the primary operational bridge between the CS team and Health100's product release processes, which run independently across multiple product lines.
- Translate customer-facing decisions about when to activate a new capability, what testing is needed, and how to sequence across products into the scheduling and execution artifacts that Engineering and Deployment teams need to act on.
- Build and maintain working relationships with each product's release leads so that customer activation needs are anticipated, not surprised.
- Aggregate across the per-product relationships to give CS leadership a single coherent multi-product view of release activity and risk.
- Surface conflicts between customer timelines and product release calendars early, and work with CS leadership to resolve them before they become customer issues.
Standardize, Measure, and Improve
- Build the playbooks that make CS repeatable: for implementation kickoffs, release activations, business review preparation, escalation handling, go-live, and steady-state operations.
- Own the CS tech stack: Customer relationship management documentation, project tracking, and reporting. Make these tools work for the team, not the other way around.
- Identify where CPOs are solving the same problems independently and turn those patterns into shared, standardized approaches.
Who You Will Work With
- Customer Program Owners: the customer-facing team you enable. You are their operational backbone, standardizing what should be consistent and clearing the path for what is unique.
- Technical Account Management: The inward and outward technical engines that support the client.
- Product Release leads: your counterparts for coordinating customer activation across Health100's product lines. You will build standing working relationships with each of them.
- Product Deployment teams: execution partners for implementation across the customer base.
- Customer Insights: close collaboration on defining and instrumenting the metrics that reflect CS and customer health.
- CS Leadership and SVP: you produce the portfolio visibility and governance reporting that enables good decisions at the top of the organization.
What We Are Looking For
Required
- 15+ years of experience in CS Operations or a similar operational function in enterprise software.
- Demonstrated experience building or scaling operational infrastructure including playbooks, metrics frameworks, and tooling in a CS or post-sales organization.
- Fluency in enterprise software release and deployment mechanics: release trains, change management, configuration management, release cadences.
- Structured, systematic thinker who documents decisions, builds repeatable processes, and treats the absence of a playbook as a gap to close, not a feature.
- Strong cross-functional coordination ability. This role holds relationships with Engineering, Product, Release Management, and Deployment.
- Data fluency: able to define what to measure, interpret operational metrics, and translate data into actionable CS leadership visibility.
Preferred
- Experience in healthcare IT, pharmacy technology or enterprise technology
- Prior experience standing up a Customer Success Ops function or significantly expanding one during a period of rapid customer growth.
- Familiarity with multi-product organizational models with separate release practices and matrix reporting relationships.
- Experience with configuration management principles and tooling in complex enterprise deployments.
Pay Range
The typical pay range for this role is:
$131,500.00 - $303,195.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 07/27/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
About Health100
Health100 serves as the trusted front door to health and care, putting the consumer at the center of everything we build. Among our offerings is industry-leading technology for pharmacies: a Pharmacy Management System that enables pharmacists to operate at the top of their license, and a consumer care and engagement platform that transforms how pharmacies connect with and serve the people who depend on them.
Our technology is proven at scale, and we're bringing it to forward-thinking pharmacy operators who are ready to deliver a fundamentally better experience for their patients and communities. Customer Success (CS) Operations is foundational to the success of every customer we serve, ensuring each one receives a consistent, high-quality experience from day one and throughout the partnership.
The Role
The Director of CS Operations is the operational engine behind Health100's Customer Success organization. While our Customer Program Owners focus outward, building customer relationships and driving outcomes, you focus inward, building the operational framework that lets the whole team operate consistently and scale.
You will design the processes, metrics, and tooling to support Health100 operations. You will also own some of our most operationally complex functions, including release coordination across multiple product lines that sit at the intersection of CS and our Engineering and Product teams.
The foundation you build now will determine whether CS can scale smoothly from a handful of customers to a much larger portfolio without losing quality.
What You Will Do
Build and Run the CS Operating Rhythm
- Design and run the cadences that keep CS leadership informed and aligned: team reviews, portfolio health reporting, executive governance, and commitment tracking.
- Maintain a clear, current view of every customer across all phases: where implementations stand, what is at risk, what commitments are open, and what is coming up on each customer's calendar.
- Be the organizational memory for the CS team, ensuring that decisions, commitments, and context are documented.
- Give the CS leadership team the visibility they need to make good resourcing, escalation, and prioritization decisions.
Coordinate Customer Release Activation
- Serve as the primary operational bridge between the CS team and Health100's product release processes, which run independently across multiple product lines.
- Translate customer-facing decisions about when to activate a new capability, what testing is needed, and how to sequence across products into the scheduling and execution artifacts that Engineering and Deployment teams need to act on.
- Build and maintain working relationships with each product's release leads so that customer activation needs are anticipated, not surprised.
- Aggregate across the per-product relationships to give CS leadership a single coherent multi-product view of release activity and risk.
- Surface conflicts between customer timelines and product release calendars early, and work with CS leadership to resolve them before they become customer issues.
Standardize, Measure, and Improve
- Build the playbooks that make CS repeatable: for implementation kickoffs, release activations, business review preparation, escalation handling, go-live, and steady-state operations.
- Own the CS tech stack: Customer relationship management documentation, project tracking, and reporting. Make these tools work for the team, not the other way around.
- Identify where CPOs are solving the same problems independently and turn those patterns into shared, standardized approaches.
Who You Will Work With
- Customer Program Owners: the customer-facing team you enable. You are their operational backbone, standardizing what should be consistent and clearing the path for what is unique.
- Technical Account Management: The inward and outward technical engines that support the client.
- Product Release leads: your counterparts for coordinating customer activation across Health100's product lines. You will build standing working relationships with each of them.
- Product Deployment teams: execution partners for implementation across the customer base.
- Customer Insights: close collaboration on defining and instrumenting the metrics that reflect CS and customer health.
- CS Leadership and SVP: you produce the portfolio visibility and governance reporting that enables good decisions at the top of the organization.
What We Are Looking For
Required
- 15+ years of experience in CS Operations or a similar operational function in enterprise software.
- Demonstrated experience building or scaling operational infrastructure including playbooks, metrics frameworks, and tooling in a CS or post-sales organization.
- Fluency in enterprise software release and deployment mechanics: release trains, change management, configuration management, release cadences.
- Structured, systematic thinker who documents decisions, builds repeatable processes, and treats the absence of a playbook as a gap to close, not a feature.
- Strong cross-functional coordination ability. This role holds relationships with Engineering, Product, Release Management, and Deployment.
- Data fluency: able to define what to measure, interpret operational metrics, and translate data into actionable CS leadership visibility.
Preferred
- Experience in healthcare IT, pharmacy technology or enterprise technology
- Prior experience standing up a Customer Success Ops function or significantly expanding one during a period of rapid customer growth.
- Familiarity with multi-product organizational models with separate release practices and matrix reporting relationships.
- Experience with configuration management principles and tooling in complex enterprise deployments.
Pay Range
The typical pay range for this role is:
$131,500.00 - $303,195.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 07/27/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 9 Customer Success Professional Jobs in Rhode Island
Find roles in Rhode Island that match your experience and apply in just a few clicks.
Find JobsCustomer Success Professional Jobs by City in Rhode Island
Where Rhode Island roles are concentrated, by current openings.
Customer Success Professional Job Market in Rhode Island
A snapshot from current Rhode Island openings, updated as new roles post.
Who's Hiring
What Rhode Island Employers Look For
The qualifications that appear most often in customer success professional jobs across Rhode Island.
- Bachelor's degree in business, communications, or a related field preferred by most Rhode Island employers
- Demonstrated experience managing customer relationships and driving measurable retention outcomes
- Proficiency with CRM platforms such as Salesforce or HubSpot in a professional setting
- Strong written and verbal communication skills suited to client-facing Rhode Island roles
- Ability to analyze customer usage data and translate insights into actionable success plans
- Familiarity with SaaS product ecosystems or financial services workflows common in Rhode Island
Customer Success Professional Jobs in Rhode Island: Frequently Asked Questions
How do you become a customer success professional in Rhode Island?
Customer success professionals in Rhode Island do not require a state-issued license, so the path centers on education and experience. Most Rhode Island employers expect a bachelor's degree in business, communications, or a related field, combined with experience in account management or client support. Building familiarity with CRM tools and earning vendor certifications from platforms like Salesforce strengthens a candidacy considerably in Rhode Island's financial services and healthcare technology sectors.
Which companies hire customer success professionals in Rhode Island?
Companies currently hiring customer success professionals in Rhode Island include Gold Door Realty, Compass, and Modus Closing, per current listings on Migrate Mate as of July 2026. Rhode Island's concentration of financial services firms, regional insurance carriers, and healthcare technology organizations means customer success roles appear consistently across both large anchor employers and growing mid-market companies based in the Providence metro.
Which Rhode Island cities have the most customer success professional jobs?
The cities with the most customer success professional openings in Rhode Island are Providence, Lincoln, and Pascoag. Providence dominates as the state's commercial and professional services hub, while Warwick benefits from its proximity to major insurance and corporate headquarters, and other market concentrations reflect Rhode Island's compact geography, where large employers draw talent from across the state.
Are there remote customer success professional jobs in Rhode Island?
Yes, and more than most fields, because customer success work is largely communication-driven and platform-based rather than requiring a physical presence. About 0% of customer success professional openings tied to Rhode Island are remote or hybrid as of July 2026, reflecting how broadly distributed the role has become. Onboarding, account health monitoring, and renewal management are the functions most consistently available in fully remote configurations.
How can I get hired as a customer success professional in Rhode Island with little or no experience?
The most realistic entry path is moving into a junior customer success or client support coordinator role from an adjacent position in account administration, technical support, or inside sales. Rhode Island employers in financial services and healthcare technology, including firms affiliated with the Providence health system network, often hire associates who demonstrate CRM literacy and strong communication skills. Pursuing a Salesforce Administrator certification or a HubSpot Customer Success credential before applying gives candidates a measurable edge over those without direct experience.
Where can I find and apply to customer success professional jobs in Rhode Island?
You can find and apply to customer success professional jobs in Rhode Island on Migrate Mate, which lists current Rhode Island openings updated regularly. Search for roles that match your experience level and specialization, then apply directly to the ones that fit. No sign-up is required to see the listings.
See All 9 Customer Success Professional Jobs in Rhode Island
Find roles in Rhode Island that match your experience and apply in just a few clicks.
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