Customer Support Representative Jobs in Michigan

INTRODUCTION

At Volvo Cars Troy, we’re committed to delivering a premium, customer-first experience that reflects the Volvo brand. We are looking for a motivated and detail-oriented BDC Representative to drive customer engagement, support sales growth, and create exceptional first impressions for every interaction.

ROLE AND RESPONSIBILITIES

- Serve as the first point of contact for new and existing customers, delivering a professional and welcoming experience across phone, email, and digital channels
- Manage and execute customer relations processes to ensure every interaction reflects a customer-first mindset
- Generate and schedule high-quality sales appointments from inbound calls, internet leads, and outbound follow-up efforts
- Maintain accurate, organized customer records in CRM for consistent follow-up, retention, and relationship building
- Follow up with sales and service customers to ensure satisfaction and address any concerns promptly
- Collaborate with the sales team and leadership to improve processes, increase conversion rates, and enhance the customer journey
- Stay up to date on Volvo product knowledge, current pricing, and dealership promotions
- Engage prospect lists including prior customers, unsold opportunities, referrals, and service clients to generate new business
- Identify customer concerns and escalate major issues to leadership when needed
- Contribute to a positive, team-oriented environment focused on continuous improvement

BASIC QUALIFICATIONS

- Strong attention to detail and organization
- Sense of urgency with the ability to manage multiple tasks efficiently
- Excellent verbal and written communication skills
- Confident and professional phone presence
- Proficiency in basic computer systems and CRM tools
- Ability to type efficiently and accurately
- Basic math and problem-solving skills
- A customer-first attitude and desire to succeed in a performance-driven environment

PREFERRED QUALIFICATIONS

- High School diploma or equivalent required
- Must be 18 years of age or older

WHAT WE OFFER

We offer best-in-class industry benefits:
- Competitive pay
- Medical, Dental, and Vision plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center (career development and training)
- Vehicle Purchase Discounts
- Wellness Programs

Equal Opportunity Statement

We are a drug-free workplace and committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Location: Troy, MI