Mid Level Customer Support Supervisor Jobs
Mid level customer support supervisor jobs call for professionals ready to own team performance, mentor frontline agents, and make staffing or process decisions without constant oversight. 37% of openings run remote or hybrid across Technology & Software, Manufacturing, and Healthcare & Medical Services, with employers like Fortinet, ASM, and Amazon hiring at this level now.
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INTRODUCTION
This position will be 100% remote role and will require 70% travel.
POSITION RESPONSIBILITIES:
- Lead or actively involved in the development and deployment of Martin Brower Standard Operating Procedures and systems
- Supports and coordinates the integration and training of J.D. Edwards, Paragon, Manhattan Warehouse Management System, Koerber Warehouse Management System, Business Intelligence Reporting
- Ability to include process mapping current to future state with gaps and benefits
- Support the development and deployment of change management plans and materials
- Delivery of change management materials and interaction with end users
- Provide user training and support through Information technology systems implementation
- Travel could be up to 70% of the time, including extended international travel assignments
- Other duties as assigned
BASIC QUALIFICATIONS:
Bachelor's Degree with 4 to 6 years of related experience or High School Diploma/General Education Diploma with 7 to 9 plus years of specific experience
PREFERRED QUALIFICATIONS:
Master’s Degree / MBA
INTRODUCTION
This position will be 100% remote role and will require 70% travel.
POSITION RESPONSIBILITIES:
- Lead or actively involved in the development and deployment of Martin Brower Standard Operating Procedures and systems
- Supports and coordinates the integration and training of J.D. Edwards, Paragon, Manhattan Warehouse Management System, Koerber Warehouse Management System, Business Intelligence Reporting
- Ability to include process mapping current to future state with gaps and benefits
- Support the development and deployment of change management plans and materials
- Delivery of change management materials and interaction with end users
- Provide user training and support through Information technology systems implementation
- Travel could be up to 70% of the time, including extended international travel assignments
- Other duties as assigned
BASIC QUALIFICATIONS:
Bachelor's Degree with 4 to 6 years of related experience or High School Diploma/General Education Diploma with 7 to 9 plus years of specific experience
PREFERRED QUALIFICATIONS:
Master’s Degree / MBA
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Find JobsMid Level Customer Support Supervisor Job Market
Who's Hiring
- Fortinet16
- ASM6
- Amazon6
- Figma5
- Applied Materials5
Top Industries Hiring
- Technology & Software109
- Manufacturing21
- Healthcare & Medical Services20
- Consulting & Professional Services15
- Electronics & Hardware14
Mid Level Customer Support Supervisor Jobs: Frequently Asked Questions
How do I get a mid level customer support supervisor job?
Position yourself around ownership, not just participation. Highlight moments where you led a team through a process change, resolved escalations independently, or improved a measurable outcome like resolution time or customer satisfaction scores. Applications that show you have already operated with limited oversight, taken responsibility for team results, and coached others tend to move forward faster at this level.
Which companies hire mid level customer support supervisors?
Companies hiring mid level customer support supervisors right now include Fortinet, ASM, and Amazon, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to come from mid-size to large organizations that run established support teams and need supervisors who can step in with minimal ramp time.
Are there remote mid level customer support supervisor jobs?
Yes, though availability varies by employer and industry. About 37% of mid level customer support supervisor openings are remote or hybrid as of November 2026, reflecting how broadly companies have extended flexible arrangements to supervisory roles that do not require a physical floor presence every day.
How do I move up to a mid level customer support supervisor role?
Moving from entry level into a mid level customer support supervisor role typically comes from building a consistent record of leading small projects, taking on informal mentorship of newer agents, and demonstrating that you can manage competing priorities without close guidance. Employers promoting or hiring at this level look for people who have driven a measurable improvement, owned an escalation process, or led a team initiative from start to finish.
Which industries hire the most mid level customer support supervisors?
Mid Level customer support supervisor roles concentrate in Technology & Software, Manufacturing, and Healthcare & Medical Services, based on current listings on Migrate Mate as of November 2026. These sectors tend to run large, high-volume support operations where experienced supervisors who can maintain quality and coach teams are in consistent demand.