Mid Level CX Specialist Jobs
Mid level cx specialist jobs go to professionals ready to own customer experience initiatives end to end, mentor junior team members, and shape decisions with limited day-to-day oversight. Openings are 29% remote or hybrid, concentrated in Technology & Software, Construction & Real Estate, and Consulting & Professional Services, with employers like Smith Seckman Reid, Uber, and TREW hiring at this level now.
Find Mid Level CX Specialist JobsOverview
Open roles9
Top stateNew York
Top employerSmith Seckman Reid
Top cityNew York, NY
Work type71% On-site
Top industryTechnology
Showing 5 of 9+ Mid Level CX Specialist jobs
Program Leader, Driver CX
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Added 1mo ago
Uber
Program Leader, Driver CX
New York, New York
Added 1mo ago
Digital Lending & CX Analyst
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Added 5mo ago
Ascend Bank
Digital Lending & CX Analyst
Wallingford, Connecticut
Added 5mo ago
Sr. Manager - Oracle Fusion CX Cloud (Chicago Hybrid)
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Added 5mo ago
Motorola Solutions
Sr. Manager - Oracle Fusion CX Cloud (Chicago Hybrid)
Chicago, Illinois
Added 5mo ago
Construction Project Manager - Cx Manager (Traveling)
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Added 8mo ago
Ryan Companies US, Inc.
Construction Project Manager - Cx Manager (Traveling)
Added 8mo ago
CX Sales Representative
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Added 8mo ago
TREW LLC
CX Sales Representative
Remote
Added 8mo ago
Added 1mo ago
Program Leader, Driver CX
Uber·New York, New York
Job functions:
$146k - $180k/yr
5+ yrs exp.
Bachelor's degree
Full Time
10,000+ employees
Job Description
About the Team:
The Global Driver CX Team owns the policies, insights, reporting, and planning behind all Driver support experiences. Operating with a global-first, regionally nuanced mindset, we deliver a single, coherent support experience worldwide for our Drivers. We blend policy architecture, experience design, and single-threaded accountability to improve the driver experience by reducing defects and creating a seamless support experience.
About the Role:
As a Global Driver CX Program Lead, you will hold end-to-end accountability for Driver Account policy optimization, experience design, AI/automation, and upstream defect reduction. In this role, you will directly lead one project specialist Pillar Leads supporting this work. You will serve as the primary CX thought partner on Driver Accounts with the Earner Experience Product team, translating driver pain points into defect reduction opportunities.
What You'll Do:
What You'll Need:
Basic Qualifications:
Preferred Qualifications:
For New York City, NY-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.
For Chicago, IL-based roles: The base salary range for this role is USD $146,000 per year - USD $162,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
The Global Driver CX Team owns the policies, insights, reporting, and planning behind all Driver support experiences. Operating with a global-first, regionally nuanced mindset, we deliver a single, coherent support experience worldwide for our Drivers. We blend policy architecture, experience design, and single-threaded accountability to improve the driver experience by reducing defects and creating a seamless support experience.
About the Role:
As a Global Driver CX Program Lead, you will hold end-to-end accountability for Driver Account policy optimization, experience design, AI/automation, and upstream defect reduction. In this role, you will directly lead one project specialist Pillar Leads supporting this work. You will serve as the primary CX thought partner on Driver Accounts with the Earner Experience Product team, translating driver pain points into defect reduction opportunities.
What You'll Do:
- Upstream Defect Reduction & Strategic Product Partnership: Own the global tech and non-tech Defect Reduction (DR) roadmaps, leveraging data analytics to convert Driver pain points into funded Product and Tech requirements. Partner with Product teams to ensure support readiness for Driver Account feature launches.
- In-Scope Policy Optimization: Act as the decision-maker for Driver Account issues including, but not limited to Demand and Tech Issues, Reward Programs, and Driver Feedback —continuously optimizing our harmonized global policy framework for quality and cost efficiency.
- Metric Ownership: Drive core metrics for Account related issues, including Defect Rate, Contact Rate, Time To Resolution, 1* CSAT, and inferred CSAT.
- AI & Automation Transformation: Scale next-generation conversational AI and self-service support flows, accelerating the transition to automated, AI-driven root-cause detection. Develop strategies to use AI to prevent and proactively resolve Account issues before support inbounds occur.
What You'll Need:
- Customer-Centric Mindset: Deep knowledge of customer experience and a passion for solving user pain points
- Analytics & Problem-Solving Excellence: Expert analytical and critical thinking skills; ability to break down complex problems and propose data-driven solutions. Ability to zoom out to define strategy while also diving into data, metrics, and operational inputs.
- Business Acumen: Excellent understanding of the Rideshare business and ability to align driver experience improvements with broader business goals and financial impact
- Cross-Functional Leadership: Proven ability to manage and influence without authority senior leaders across functions and markets
- Innovative Thinking: Curious and future-oriented; comfortable challenging the status quo and leading with tech-forward thinking, especially in AI
- Communication: Ability to develop and deliver executive-ready communications
Basic Qualifications:
- Minimum 5 years of experience in CX Strategy, Product Operations, Operations, Commercial Strategy, or Program Management
- Bachelor's Degree
Preferred Qualifications:
- Experience with Gen AI or LLMs, including gathering and analyzing data insights
- Proven success with global program design and execution
- Experience working in customer experience, support, or service operations
- Ability to balance global standardization with regional nuance
- 1+ years management experience
- Ability to act as a trusted advisor to senior commercial leaders and influence Product/Tech roadmaps without direct authority
- Mastery of data-backed decision-making and Root Cause Analysis
- Experience optimizing global policy frameworks and deploying conversational AI, automated self-service, and digital support tools.
- 1+ years defining and executing large-scale customer or operational strategies
For New York City, NY-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.
For Chicago, IL-based roles: The base salary range for this role is USD $146,000 per year - USD $162,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Uber
Program Leader, Driver CX
New York, New York
Added 1mo ago10,000+ employees
Job functions:
$146k - $180k/yr
5+ yrs exp.
Bachelor's degree
Full Time
Job Description
About the Team:
The Global Driver CX Team owns the policies, insights, reporting, and planning behind all Driver support experiences. Operating with a global-first, regionally nuanced mindset, we deliver a single, coherent support experience worldwide for our Drivers. We blend policy architecture, experience design, and single-threaded accountability to improve the driver experience by reducing defects and creating a seamless support experience.
About the Role:
As a Global Driver CX Program Lead, you will hold end-to-end accountability for Driver Account policy optimization, experience design, AI/automation, and upstream defect reduction. In this role, you will directly lead one project specialist Pillar Leads supporting this work. You will serve as the primary CX thought partner on Driver Accounts with the Earner Experience Product team, translating driver pain points into defect reduction opportunities.
What You'll Do:
What You'll Need:
Basic Qualifications:
Preferred Qualifications:
For New York City, NY-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.
For Chicago, IL-based roles: The base salary range for this role is USD $146,000 per year - USD $162,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
The Global Driver CX Team owns the policies, insights, reporting, and planning behind all Driver support experiences. Operating with a global-first, regionally nuanced mindset, we deliver a single, coherent support experience worldwide for our Drivers. We blend policy architecture, experience design, and single-threaded accountability to improve the driver experience by reducing defects and creating a seamless support experience.
About the Role:
As a Global Driver CX Program Lead, you will hold end-to-end accountability for Driver Account policy optimization, experience design, AI/automation, and upstream defect reduction. In this role, you will directly lead one project specialist Pillar Leads supporting this work. You will serve as the primary CX thought partner on Driver Accounts with the Earner Experience Product team, translating driver pain points into defect reduction opportunities.
What You'll Do:
- Upstream Defect Reduction & Strategic Product Partnership: Own the global tech and non-tech Defect Reduction (DR) roadmaps, leveraging data analytics to convert Driver pain points into funded Product and Tech requirements. Partner with Product teams to ensure support readiness for Driver Account feature launches.
- In-Scope Policy Optimization: Act as the decision-maker for Driver Account issues including, but not limited to Demand and Tech Issues, Reward Programs, and Driver Feedback —continuously optimizing our harmonized global policy framework for quality and cost efficiency.
- Metric Ownership: Drive core metrics for Account related issues, including Defect Rate, Contact Rate, Time To Resolution, 1* CSAT, and inferred CSAT.
- AI & Automation Transformation: Scale next-generation conversational AI and self-service support flows, accelerating the transition to automated, AI-driven root-cause detection. Develop strategies to use AI to prevent and proactively resolve Account issues before support inbounds occur.
What You'll Need:
- Customer-Centric Mindset: Deep knowledge of customer experience and a passion for solving user pain points
- Analytics & Problem-Solving Excellence: Expert analytical and critical thinking skills; ability to break down complex problems and propose data-driven solutions. Ability to zoom out to define strategy while also diving into data, metrics, and operational inputs.
- Business Acumen: Excellent understanding of the Rideshare business and ability to align driver experience improvements with broader business goals and financial impact
- Cross-Functional Leadership: Proven ability to manage and influence without authority senior leaders across functions and markets
- Innovative Thinking: Curious and future-oriented; comfortable challenging the status quo and leading with tech-forward thinking, especially in AI
- Communication: Ability to develop and deliver executive-ready communications
Basic Qualifications:
- Minimum 5 years of experience in CX Strategy, Product Operations, Operations, Commercial Strategy, or Program Management
- Bachelor's Degree
Preferred Qualifications:
- Experience with Gen AI or LLMs, including gathering and analyzing data insights
- Proven success with global program design and execution
- Experience working in customer experience, support, or service operations
- Ability to balance global standardization with regional nuance
- 1+ years management experience
- Ability to act as a trusted advisor to senior commercial leaders and influence Product/Tech roadmaps without direct authority
- Mastery of data-backed decision-making and Root Cause Analysis
- Experience optimizing global policy frameworks and deploying conversational AI, automated self-service, and digital support tools.
- 1+ years defining and executing large-scale customer or operational strategies
For New York City, NY-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.
For Chicago, IL-based roles: The base salary range for this role is USD $146,000 per year - USD $162,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
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Find Mid Level CX Specialist JobsMid Level CX Specialist Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Construction & Real Estate
- Consulting & Professional Services
- Manufacturing
Mid Level CX Specialist Jobs: Frequently Asked Questions
How do I get a mid level cx specialist job?
Position your experience around ownership, not just execution. Highlight projects where you led the customer journey work, resolved systemic issues, or improved a measurable outcome like satisfaction scores or resolution time. Applications that show you operating with independence, not just following process, are what mid level hiring managers are screening for. Tailor your resume to surface those moments specifically.
Which companies hire mid level cx specialists?
Companies hiring mid level cx specialists right now include Smith Seckman Reid, Uber, and TREW, based on current listings on Migrate Mate as of November 2026. At this level, hiring comes from a mix of growth-stage companies scaling their support functions and established enterprises filling specialist gaps in existing CX teams.
Are there remote mid level cx specialist jobs?
Yes, remote and hybrid availability at this level is strong. About 29% of mid level cx specialist openings are remote or hybrid as of November 2026, reflecting how many companies now treat CX as a function that runs effectively outside a central office. Fully on-site roles do still exist, particularly in industries where in-person customer interaction is part of the role.
How do I move up to a mid level cx specialist role?
Moving from entry level into a mid level cx specialist role takes deliberate skill-building over your first few years. Focus on owning customer-facing projects from start to finish, documenting the measurable impact of your work, and developing fluency with CX tools and data. Taking on cross-functional responsibilities and mentoring newer team members signals readiness to hiring managers looking to promote or hire at the mid level.
Which industries hire the most mid level cx specialists?
Mid Level cx specialist roles concentrate in Technology & Software, Construction & Real Estate, and Consulting & Professional Services, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive hiring at this level because their customer relationships are complex enough to require experienced specialists who can own outcomes, not just handle volume.