Deskside Support Technician Jobs
Deskside support technician jobs are open across healthcare, finance, government, and enterprise IT, at every level from entry-level to senior and lead, with specializations in hardware troubleshooting, end-user support, and Windows environment administration. Find a role that fits below and apply directly.
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Evolver is an information technology, cybersecurity, and digital transformation company supporting national defense, federal civilian agencies, and Fortune 500 organizations. We help customers secure critical systems, modernize enterprise technology, and solve complex operational challenges through integrated technology capabilities spanning cybersecurity, enterprise IT infrastructure, cloud, software development, data analytics, legal technology and eDiscovery, applied AI, and electronic security systems. Our teams combine deep technical expertise with mission understanding to deliver secure, reliable, and scalable solutions that advance performance in high-stakes environments.
This is an onsite position 5 days a week in Long Beach, California
Responsibilities
Deskside Technicians install, connect, configure, upgrade, troubleshoot, diagnose, and repair desktop and laptop hardware and software, mobile devices, and peripherals, including printers and scanners. Hardware support includes memory, hard drives, storage devices, and other computer components. Software support includes installing, upgrading, and reinstalling operating systems, applications, utilities, and FDA approved software.
Technicians perform mobile device and PC refreshes, assist with Continuity of Operations (COOP) exercises and events, support customer office moves, and troubleshoot issues involving malware, warranty repairs, data backup and recovery, and system administration. They document reported problems, provide customer guidance, and may perform minor infrastructure tasks as approved by the customer and contract management.
Deskside Technicians provide incident resolution and troubleshooting for Government owned computers onsite and remotely. Travel to additional customer locations may be required when authorized. Technicians follow Standard Operating Procedures (SOPs), manage assigned tickets in ServiceNow, maintain accurate documentation, and properly close tickets once resolution has been confirmed.
Deskside Technicians provide onsite support in Long Beach, California, Monday through Friday during an assigned eight-hour shift. Remote support may be required during Government closures or emergencies. On call support and travel may be required based on contract requirements and management approval.
Specific coverage hours and on call requirements are to be confirmed.
Basic Qualifications
- US Citizen with the ability to obtain Public Trust clearance, have a valid US driver's license and pass a comprehensive background check
- 4 years of previous Tier 2 Deskside Support experience, OR 3 years of combined Tier 1 and Tier 2 experience plus completion of 2 years of college level or vocational coursework in computer science or a closely related field
Preferred Qualifications
- Excellent customer service, organizational, writing, and communication skills
- Strong hardware and software troubleshooting and problem-solving skills
- Experience with Windows 10 and Windows 11, Microsoft 365, iPhone and Android devices, and local and network printers
- ServiceNow training or experience
- Experience supporting Macintosh devices preferred
- Ability to manage multiple issues and changing priorities
Evolver is an equal opportunity employer and welcomes all job seekers. It is the policy of Evolver not to discriminate based on race, color, ancestry, religion, gender, age, national origin, gender identity or expression, sexual orientation, genetic factors, pregnancy, physical or mental disability, military/veteran status, or any other factor protected by law.
Actual salary will depend on factors such as skills, qualifications, experience, market and work location. Evolver offers competitive benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.
Evolver is an information technology, cybersecurity, and digital transformation company supporting national defense, federal civilian agencies, and Fortune 500 organizations. We help customers secure critical systems, modernize enterprise technology, and solve complex operational challenges through integrated technology capabilities spanning cybersecurity, enterprise IT infrastructure, cloud, software development, data analytics, legal technology and eDiscovery, applied AI, and electronic security systems. Our teams combine deep technical expertise with mission understanding to deliver secure, reliable, and scalable solutions that advance performance in high-stakes environments.
This is an onsite position 5 days a week in Long Beach, California
Responsibilities
Deskside Technicians install, connect, configure, upgrade, troubleshoot, diagnose, and repair desktop and laptop hardware and software, mobile devices, and peripherals, including printers and scanners. Hardware support includes memory, hard drives, storage devices, and other computer components. Software support includes installing, upgrading, and reinstalling operating systems, applications, utilities, and FDA approved software.
Technicians perform mobile device and PC refreshes, assist with Continuity of Operations (COOP) exercises and events, support customer office moves, and troubleshoot issues involving malware, warranty repairs, data backup and recovery, and system administration. They document reported problems, provide customer guidance, and may perform minor infrastructure tasks as approved by the customer and contract management.
Deskside Technicians provide incident resolution and troubleshooting for Government owned computers onsite and remotely. Travel to additional customer locations may be required when authorized. Technicians follow Standard Operating Procedures (SOPs), manage assigned tickets in ServiceNow, maintain accurate documentation, and properly close tickets once resolution has been confirmed.
Deskside Technicians provide onsite support in Long Beach, California, Monday through Friday during an assigned eight-hour shift. Remote support may be required during Government closures or emergencies. On call support and travel may be required based on contract requirements and management approval.
Specific coverage hours and on call requirements are to be confirmed.
Basic Qualifications
- US Citizen with the ability to obtain Public Trust clearance, have a valid US driver's license and pass a comprehensive background check
- 4 years of previous Tier 2 Deskside Support experience, OR 3 years of combined Tier 1 and Tier 2 experience plus completion of 2 years of college level or vocational coursework in computer science or a closely related field
Preferred Qualifications
- Excellent customer service, organizational, writing, and communication skills
- Strong hardware and software troubleshooting and problem-solving skills
- Experience with Windows 10 and Windows 11, Microsoft 365, iPhone and Android devices, and local and network printers
- ServiceNow training or experience
- Experience supporting Macintosh devices preferred
- Ability to manage multiple issues and changing priorities
Evolver is an equal opportunity employer and welcomes all job seekers. It is the policy of Evolver not to discriminate based on race, color, ancestry, religion, gender, age, national origin, gender identity or expression, sexual orientation, genetic factors, pregnancy, physical or mental disability, military/veteran status, or any other factor protected by law.
Actual salary will depend on factors such as skills, qualifications, experience, market and work location. Evolver offers competitive benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.
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Find JobsDeskside Support Technician Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in deskside support technician jobs.
- CompTIA A+ certification or equivalent hands-on hardware and software troubleshooting experience
- Proficiency supporting Windows 10 and 11 in an enterprise Active Directory environment
- Experience using a ticketing system such as ServiceNow, Remedy, or Jira Service Management
- Ability to image, deploy, and configure laptops, desktops, and peripheral devices
- Strong verbal communication skills for in-person end-user support across varied technical literacy levels
- Associate degree in information technology or a related field, or equivalent work experience
Tips for Your Deskside Support Technician Job Search
Tailor your resume to the environment
Hiring managers for deskside support technician roles care deeply about the specific environment you've worked in. Call out whether you've supported Windows or macOS fleets, Active Directory, and whether your experience was in a corporate campus, hospital, or distributed office setting.
List certifications in the right order
Put CompTIA A+ first if you have it, then Network+, then any Microsoft certifications. Recruiters screening deskside support technician resumes often filter by CompTIA A+ before reading anything else, so burying it below your work history costs you interviews.
Apply early to roles that fit
Migrate Mate lists deskside support technician openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your ticketing tool
Filter openings by the ITSM or ticketing platform you know best, whether that's ServiceNow, Jira Service Management, or Remedy. Matching your hands-on tool experience to the job posting's requirements gives you a concrete talking point and signals immediate productivity.
Prepare a break-fix walkthrough for your interview
Interviewers for deskside support technician positions almost always give a scenario question about diagnosing a hardware or connectivity failure. Practice walking through your troubleshooting logic out loud, step by step, so your process sounds systematic rather than improvised under pressure.
Negotiate schedule and on-call terms, not just pay
Many deskside support technician offers include rotating on-call or weekend coverage requirements that aren't always clear in the posting. Ask directly about on-call frequency and whether shift differentials apply before you accept, so the schedule aligns with what you can commit to.
Deskside Support Technician Jobs: Frequently Asked Questions
Which companies are hiring the most deskside support technicians?
SAIC, Cognizant, and CACI International are hiring the most deskside support technicians right now, with openings concentrated in Virginia, Indiana, and New York, based on current listings on Migrate Mate as of November 2026. Healthcare systems, large financial institutions, and federal contractors are consistently among the heaviest hirers of this role.
How many deskside support technician jobs are remote?
About 5% of deskside support technician openings are fully remote or hybrid as of November 2026, reflecting the hands-on nature of the role. The sub-areas most likely to offer remote or hybrid arrangements are tier-one help desk escalation and software-focused support, while break-fix hardware and VIP executive support remain almost entirely on-site.
How do you become a deskside support technician?
Start by earning CompTIA A+, which is the baseline certification most employers require and a reliable signal of foundational hardware and software knowledge. Build hands-on experience through a home lab, volunteer IT work, or an entry-level help desk role. From there, develop familiarity with enterprise tools like Active Directory, a major ticketing platform, and endpoint imaging. Applying to junior or tier-one deskside roles while you accumulate that experience is the most direct path into the position.
Can I get a deskside support technician job with little or no experience?
Yes, entry-level deskside support technician roles exist specifically for candidates who are early in their IT careers. Employers in this segment often accept CompTIA A+ in place of work history. Building a home lab to practice PC builds, OS installations, and network troubleshooting gives you concrete examples to discuss in interviews. Targeting contract or temp-to-hire positions at staffing firms that place IT support talent is another way to get your first role and accumulate the documented experience that opens permanent positions.
What does the deskside support technician interview process look like?
Most deskside support technician interviews involve a phone or video screen with a recruiter or IT manager, followed by one or two in-person or video rounds. Technical questions focus on break-fix scenarios, hardware troubleshooting steps, and familiarity with ticketing systems. Some employers include a brief practical assessment, such as walking through how you'd diagnose a blue-screen error or imaging a device. Behavioral questions about working with frustrated end-users are common, so prepare examples of how you've handled difficult support interactions.
Where can I find and apply to deskside support technician jobs?
You can find and apply to deskside support technician jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level, preferred location, and environment type, then apply directly to each listing that fits.
See All 28 Deskside Support Technician Jobs
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