Service Desk Agent Jobs
Service Desk Agent jobs are open across healthcare, finance, retail, and managed services, covering specializations in IT support, technical helpdesk, and customer-facing systems, at every level from entry-level to senior and team lead. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 34+ Service Desk Agent jobs
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
- Greets guests as they arrive, focus on personal recognition
- Reviews arrival lists daily and assists in preparing and assembling welcome amenities
- Escort VIPs to room and check them in prior to arrival
- Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
- Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
- Keep front desk area clean and organized.
- Assisting with lobby activation as needed.
- Utilize proper procedures when handling guest PPI data.
- Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
- Attends promptly to guest needs and inquiries
- Perform various other duties as assigned
- Perform various other duties as assigned to meet business objectives
- Minimum of one (1) year in Front Desk Operations
- In-depth knowledge of hotel Front Desk operations
- Minimum of High School education
- Basic computer skills
- Ability to communicate effectively verbally and in writing
- Ability to exceed expectations of guests and team members
- Excellent time management skills
- Schulte Hospitality Group is an Equal Opportunity Employer.
Compensation: HOURLY
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
- Greets guests as they arrive, focus on personal recognition
- Reviews arrival lists daily and assists in preparing and assembling welcome amenities
- Escort VIPs to room and check them in prior to arrival
- Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
- Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
- Keep front desk area clean and organized.
- Assisting with lobby activation as needed.
- Utilize proper procedures when handling guest PPI data.
- Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
- Attends promptly to guest needs and inquiries
- Perform various other duties as assigned
- Perform various other duties as assigned to meet business objectives
- Minimum of one (1) year in Front Desk Operations
- In-depth knowledge of hotel Front Desk operations
- Minimum of High School education
- Basic computer skills
- Ability to communicate effectively verbally and in writing
- Ability to exceed expectations of guests and team members
- Excellent time management skills
- Schulte Hospitality Group is an Equal Opportunity Employer.
Compensation: HOURLY
Service Desk Agent Jobs by Experience Level
See All 34 Service Desk Agent Jobs
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Find Service Desk Agent JobsService Desk Agent Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in service desk agent jobs.
- 1-2 years of experience in an IT helpdesk or technical support role
- Proficiency with ticketing platforms such as ServiceNow, Jira, or Zendesk
- CompTIA A+ certification or equivalent vendor credential
- Strong verbal and written communication skills for end-user support
- Familiarity with Active Directory, Microsoft 365, and remote desktop tools
- Associate degree in information technology or a related field preferred
Tips for Your Service Desk Agent Job Search
Tailor your resume to each ticket system
Hiring managers scan for the specific tools named in the posting. If you've worked in ServiceNow, Jira Service Management, or Zendesk, call each one out explicitly rather than listing 'ticketing software' as a catch-all.
Certify before you apply to enterprise roles
Many enterprise employers filter applicants by certifications before a human reads the resume. CompTIA A+ and ITIL Foundation are the two credentials that unlock the most service desk agent postings, so earning them before you apply meaningfully widens your pool.
Apply early to roles that fit
Migrate Mate lists service desk agent openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight first-call resolution in your resume
Employers in this role care about efficiency as much as communication. Describe scenarios where you resolved user issues without escalation, which signals you can handle volume independently and reduce load on senior technicians.
Prepare for scenario-based interview questions
Service desk interviews frequently include live troubleshooting walkthroughs, such as diagnosing a printer failure or a user locked out of their account. Practice narrating your diagnostic steps out loud so your process is clear to a non-technical interviewer.
Negotiate shift differentials, not just base pay
Many service desk agent roles involve evening, overnight, or weekend coverage. When discussing compensation, ask specifically about shift differential rates and on-call policies, since these can represent a meaningful addition to your total take-home.
Service Desk Agent Jobs: Frequently Asked Questions
Which companies are hiring the most service desk agents?
J&P Hospitality Management, Motel 6 / Studio 6, and Schulte Hospitality are hiring the most service desk agents right now, with openings concentrated in Florida, Michigan, and Iowa, based on current listings on Migrate Mate as of November 2026. Managed service providers and large healthcare systems tend to maintain the highest ongoing volume of service desk agent openings.
How many service desk agent jobs are remote?
About 0% of service desk agent openings are fully remote or hybrid as of November 2026, with remote work most common in roles focused on software support and cloud-based systems. On-site requirements are more frequent in healthcare and government environments where users need hands-on hardware assistance.
How do you become a service desk agent?
Start by building foundational IT knowledge through a community college program or a self-paced course in networking and operating systems, then earn CompTIA A+ to validate that knowledge to employers. Gain hands-on practice through volunteer IT support, school IT departments, or an internship. Apply to entry-level helpdesk roles and treat each ticket you close as a learning opportunity to deepen your diagnostic instincts.
Can you get hired as a service desk agent with little or no experience?
Yes, many employers hire service desk agents with little formal experience if you can demonstrate troubleshooting ability and customer communication skills. Building a home lab, volunteering for IT support at a nonprofit, or completing a short technical certification shows initiative. Entry-level postings at retail technology chains and managed service providers are typically the most open to candidates still building their professional history.
What does the service desk agent interview process look like?
Most service desk agent interviews include a phone screen focused on your tool familiarity and availability, followed by an in-person or video interview that combines behavioral questions with a live or hypothetical troubleshooting scenario. Some employers add a brief written or online technical assessment covering networking basics and common operating system issues. The full process usually moves quickly since service desk roles have high turnover and hiring managers fill openings fast.
Where can I find and apply to service desk agent jobs?
You can find and apply to service desk agent jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your experience and preferred location or work arrangement, and apply directly to each listing that fits.
See All 34 Service Desk Agent Jobs
Find roles that match your experience and apply in just a few clicks.
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