Service Desk Agent Jobs
Service Desk Agent jobs are open across healthcare, finance, retail, and managed services, covering specializations in IT support, technical helpdesk, and customer-facing systems, at every level from entry-level to senior and team lead. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 34+ Service Desk Agent jobs
Friendly smile. Helpful attitude. Great guest experience.
Join our front desk team and help deliver the welcoming stay our guests count on every day.
Pay: $13.00 – $16.00 per hour (based on experience)
Job Description
Job Title: Guest Services Representative
Reports to: General Manager
FLSA Status: Non-Exempt
Location: On-Site
Direct Reports: None
Department: Property Operations
JOB SUMMARY:
The Guest Service Representative (GSR) plays a critical role in delivering a safe, clean, and welcoming experience
to every guest. As the first point of contact at the front desk, the GSR is responsible for check-ins, check-outs,
reservations, guest assistance, and ensuring the lobby and front office areas reflect our high standards. This role
also supports overall property operations and may assist with laundry and housekeeping prep as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Greet all guests with a professional, friendly attitude and provide exceptional service throughout their stay.
- Complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts.
- Manage reservations, room assignments, and occupancy records using property management systems.
- Answer guest questions, resolve issues, and escalate concerns to the General Manager when appropriate.
- Maintain front desk and lobby area cleanliness, restock supplies, and ensure the space is presentable and
- Prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness.
- Monitor the property for safety, cleanliness, and policy compliance and report issues to management.
- Perform other job duties as assigned.
- High school diploma or equivalent preferred.
- Previous customer service or hospitality experience a plus, but not required.
- Basic computer skills and ability to learn reservation and payment systems.
- Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.
- Must be at least 18 years of age.
- Must be legally authorized to work in the United States without current of future visa sponsorship.
EXPECTATIONS:
- Maintain a professional appearance and deliver service in line with company values.
- Be punctual, dependable, and available to work scheduled shifts, including evenings, weekends, and holidays,
- Follow all safety, security, and operational procedures as trained.
- Maintain confidentiality of guest information and company data.
- Demonstrate adaptability in a fast-paced environment with changing priorities.
- Work as part of a team and support shared property goals.
PHYSICAL REQUIREMENTS:
- Must be able to use a computer, phone, and other standard office or front desk equipment for extended
- Must be able to stand, walk, and climb stairs for long periods during a shift.
- Must be able to bend, stoop, kneel, and use hands to handle, grasp, or move objects.
- Must be able to lift/move up to 25 pounds independently and up to 100 pounds with assistance (e.g., laundry
- Must be able to detect odors such as smoke, gas, or strong cleaning chemicals to help maintain a safe
- May be exposed to cleaning chemicals, odors, dust, and varying indoor or outdoor temperatures.
- Must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability
- Must be able to perform the essential job functions with or without reasonable accommodation.
Friendly smile. Helpful attitude. Great guest experience.
Join our front desk team and help deliver the welcoming stay our guests count on every day.
Pay: $13.00 – $16.00 per hour (based on experience)
Job Description
Job Title: Guest Services Representative
Reports to: General Manager
FLSA Status: Non-Exempt
Location: On-Site
Direct Reports: None
Department: Property Operations
JOB SUMMARY:
The Guest Service Representative (GSR) plays a critical role in delivering a safe, clean, and welcoming experience
to every guest. As the first point of contact at the front desk, the GSR is responsible for check-ins, check-outs,
reservations, guest assistance, and ensuring the lobby and front office areas reflect our high standards. This role
also supports overall property operations and may assist with laundry and housekeeping prep as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Greet all guests with a professional, friendly attitude and provide exceptional service throughout their stay.
- Complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts.
- Manage reservations, room assignments, and occupancy records using property management systems.
- Answer guest questions, resolve issues, and escalate concerns to the General Manager when appropriate.
- Maintain front desk and lobby area cleanliness, restock supplies, and ensure the space is presentable and
- Prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness.
- Monitor the property for safety, cleanliness, and policy compliance and report issues to management.
- Perform other job duties as assigned.
- High school diploma or equivalent preferred.
- Previous customer service or hospitality experience a plus, but not required.
- Basic computer skills and ability to learn reservation and payment systems.
- Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.
- Must be at least 18 years of age.
- Must be legally authorized to work in the United States without current of future visa sponsorship.
EXPECTATIONS:
- Maintain a professional appearance and deliver service in line with company values.
- Be punctual, dependable, and available to work scheduled shifts, including evenings, weekends, and holidays,
- Follow all safety, security, and operational procedures as trained.
- Maintain confidentiality of guest information and company data.
- Demonstrate adaptability in a fast-paced environment with changing priorities.
- Work as part of a team and support shared property goals.
PHYSICAL REQUIREMENTS:
- Must be able to use a computer, phone, and other standard office or front desk equipment for extended
- Must be able to stand, walk, and climb stairs for long periods during a shift.
- Must be able to bend, stoop, kneel, and use hands to handle, grasp, or move objects.
- Must be able to lift/move up to 25 pounds independently and up to 100 pounds with assistance (e.g., laundry
- Must be able to detect odors such as smoke, gas, or strong cleaning chemicals to help maintain a safe
- May be exposed to cleaning chemicals, odors, dust, and varying indoor or outdoor temperatures.
- Must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability
- Must be able to perform the essential job functions with or without reasonable accommodation.
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Find Service Desk Agent JobsService Desk Agent Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in service desk agent jobs.
- 1-2 years of experience in an IT helpdesk or technical support role
- Proficiency with ticketing platforms such as ServiceNow, Jira, or Zendesk
- CompTIA A+ certification or equivalent vendor credential
- Strong verbal and written communication skills for end-user support
- Familiarity with Active Directory, Microsoft 365, and remote desktop tools
- Associate degree in information technology or a related field preferred
Tips for Your Service Desk Agent Job Search
Tailor your resume to each ticket system
Hiring managers scan for the specific tools named in the posting. If you've worked in ServiceNow, Jira Service Management, or Zendesk, call each one out explicitly rather than listing 'ticketing software' as a catch-all.
Certify before you apply to enterprise roles
Many enterprise employers filter applicants by certifications before a human reads the resume. CompTIA A+ and ITIL Foundation are the two credentials that unlock the most service desk agent postings, so earning them before you apply meaningfully widens your pool.
Apply early to roles that fit
Migrate Mate lists service desk agent openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight first-call resolution in your resume
Employers in this role care about efficiency as much as communication. Describe scenarios where you resolved user issues without escalation, which signals you can handle volume independently and reduce load on senior technicians.
Prepare for scenario-based interview questions
Service desk interviews frequently include live troubleshooting walkthroughs, such as diagnosing a printer failure or a user locked out of their account. Practice narrating your diagnostic steps out loud so your process is clear to a non-technical interviewer.
Negotiate shift differentials, not just base pay
Many service desk agent roles involve evening, overnight, or weekend coverage. When discussing compensation, ask specifically about shift differential rates and on-call policies, since these can represent a meaningful addition to your total take-home.
Service Desk Agent Jobs: Frequently Asked Questions
Which companies are hiring the most service desk agents?
J&P Hospitality Management, Motel 6 / Studio 6, and Deloitte are hiring the most service desk agents right now, with openings concentrated in Michigan, Florida, and Iowa, based on current listings on Migrate Mate as of November 2026. Managed service providers and large healthcare systems tend to maintain the highest ongoing volume of service desk agent openings.
How many service desk agent jobs are remote?
About 0% of service desk agent openings are fully remote or hybrid as of November 2026, with remote work most common in roles focused on software support and cloud-based systems. On-site requirements are more frequent in healthcare and government environments where users need hands-on hardware assistance.
How do you become a service desk agent?
Start by building foundational IT knowledge through a community college program or a self-paced course in networking and operating systems, then earn CompTIA A+ to validate that knowledge to employers. Gain hands-on practice through volunteer IT support, school IT departments, or an internship. Apply to entry-level helpdesk roles and treat each ticket you close as a learning opportunity to deepen your diagnostic instincts.
Can you get hired as a service desk agent with little or no experience?
Yes, many employers hire service desk agents with little formal experience if you can demonstrate troubleshooting ability and customer communication skills. Building a home lab, volunteering for IT support at a nonprofit, or completing a short technical certification shows initiative. Entry-level postings at retail technology chains and managed service providers are typically the most open to candidates still building their professional history.
What does the service desk agent interview process look like?
Most service desk agent interviews include a phone screen focused on your tool familiarity and availability, followed by an in-person or video interview that combines behavioral questions with a live or hypothetical troubleshooting scenario. Some employers add a brief written or online technical assessment covering networking basics and common operating system issues. The full process usually moves quickly since service desk roles have high turnover and hiring managers fill openings fast.
Where can I find and apply to service desk agent jobs?
You can find and apply to service desk agent jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your experience and preferred location or work arrangement, and apply directly to each listing that fits.
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