Technical Support Assistant Jobs
Technical Support Assistant jobs are open across healthcare, finance, education, and technology, from entry-level to senior roles, with specializations in help desk support, IT troubleshooting, and customer-facing technical assistance. See the openings below and apply to the ones that match your experience.
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At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Technical Support Team Lead
As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing technical support to ABB Customers/ End users, Sales Channel, Product Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity.
The work model for the role is: remote, in the United States, supporting the Motion Drive Products division.
Your role and responsibilities:
- Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but is not limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations.
- Assist customers with drive programming, parameter configuration, communication, and integration with control systems.
- Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues.
- Collaborate with the warranty team to initiate the fulfillment of warranty replacements and labor authorization for warranty repairs.
- Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools.
- Stay current with VFD technologies, software updates, and industry trends.
Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
Qualifications for the role:
- Bachelor’s degree and 2 years of relevant Electrical, Technical experience OR associate’s degree and 4 years of relevant Electrical, Technical experience OR High School Diploma/GED and 6 years of relevant Electrical, Technical experience required.
- Knowledge of how Variable Frequency Drives work, REQUIRED.
- Have a firm understanding in the principles of electricity. Must be able to apply these principles in the troubleshooting of drives.
- Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate.
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
Preferred Qualifications:
- Knowledge of, or direct experience with motors, and/or control system wiring and communication protocols (Modbus, BACnet etc.)
- Previous experience troubleshooting a technical product over the phone.
More about us
ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety.
What's in it for you
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $52,500 and $84,000 annually.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more.
Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus.
- Vision benefit.
- Company paid life insurance (2X base pay).
- Company paid AD&D (1X base pay).
- Voluntary life and AD&D – 100% employee paid up to maximums.
- Short Term Disability – up to 26 weeks – Company paid.
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).
- Parental Leave – up to 6 weeks.
- Employee Assistance Program.
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.
- Employee discount program.
Retirement
- 401k Savings Plan with Company Contributions.
- Employee Stock Acquisition Plan (ESAP).
Time off
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Technical Support Team Lead
As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing technical support to ABB Customers/ End users, Sales Channel, Product Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity.
The work model for the role is: remote, in the United States, supporting the Motion Drive Products division.
Your role and responsibilities:
- Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but is not limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations.
- Assist customers with drive programming, parameter configuration, communication, and integration with control systems.
- Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues.
- Collaborate with the warranty team to initiate the fulfillment of warranty replacements and labor authorization for warranty repairs.
- Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools.
- Stay current with VFD technologies, software updates, and industry trends.
Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
Qualifications for the role:
- Bachelor’s degree and 2 years of relevant Electrical, Technical experience OR associate’s degree and 4 years of relevant Electrical, Technical experience OR High School Diploma/GED and 6 years of relevant Electrical, Technical experience required.
- Knowledge of how Variable Frequency Drives work, REQUIRED.
- Have a firm understanding in the principles of electricity. Must be able to apply these principles in the troubleshooting of drives.
- Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate.
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
Preferred Qualifications:
- Knowledge of, or direct experience with motors, and/or control system wiring and communication protocols (Modbus, BACnet etc.)
- Previous experience troubleshooting a technical product over the phone.
More about us
ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety.
What's in it for you
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $52,500 and $84,000 annually.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more.
Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus.
- Vision benefit.
- Company paid life insurance (2X base pay).
- Company paid AD&D (1X base pay).
- Voluntary life and AD&D – 100% employee paid up to maximums.
- Short Term Disability – up to 26 weeks – Company paid.
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).
- Parental Leave – up to 6 weeks.
- Employee Assistance Program.
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.
- Employee discount program.
Retirement
- 401k Savings Plan with Company Contributions.
- Employee Stock Acquisition Plan (ESAP).
Time off
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Technical Support Assistant Jobs by Experience Level
See All 1,437+ Technical Support Assistant Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsTechnical Support Assistant Job Market
Who's Hiring
- Amazon Web Services24
- Fortinet22
- KLA11
- Twilio9
- Trimble9
Top Industries Hiring
- Technology & Software98
- Cybersecurity20
- Manufacturing19
- Electronics & Hardware16
- Consulting & Professional Services16
What Employers Look For
The qualifications that appear most often in technical support assistant jobs.
- Experience using help desk or ticketing software such as ServiceNow or Zendesk
- Strong written and verbal communication skills for user-facing support
- Familiarity with Windows and macOS operating systems and basic hardware troubleshooting
- CompTIA A+ certification or equivalent foundational IT credential
- Ability to prioritize and manage multiple open support tickets simultaneously
- Associate degree or equivalent in information technology, computer science, or a related field
Tips for Your Technical Support Assistant Job Search
Tailor your resume to each listing
Technical support assistant postings vary widely in what they emphasize, some want ticketing system experience, others prioritize hardware troubleshooting. Mirror the exact language from the job description in your resume so your application clears automated screening tools.
Certify foundational IT knowledge early
CompTIA A+ is the most recognized entry-level credential for this role and signals to hiring managers you understand hardware, operating systems, and basic networking. If you're applying without it, list any coursework or hands-on lab experience that covers the same ground.
Apply early to roles that fit
Migrate Mate lists technical support assistant openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight ticket volume and resolution metrics
Hiring managers for technical support roles want to know how much you can handle and how quickly. If you've worked a help desk before, include concrete context like average daily ticket load or first-call resolution habits, even if drawn from informal or part-time experience.
Prepare for scenario-based interview questions
Interviewers often walk you through a user problem, a frozen screen, a failed login, a printer offline, and ask how you'd diagnose it. Practice talking through your troubleshooting logic out loud, step by step, so your process is clear to a non-technical hiring manager.
Follow up with a targeted thank-you note
Reference a specific technical problem or tool that came up during your interview. This signals you were listening and reinforces your technical fit. Keep it to two or three sentences, sent within 24 hours of the conversation ending.
Technical Support Assistant Jobs: Frequently Asked Questions
Which companies are hiring the most technical support assistants?
Amazon Web Services, Fortinet, and KLA are hiring the most technical support assistants right now, with openings concentrated in California, Texas, and New York, based on current listings on Migrate Mate as of November 2026. Healthcare systems and managed IT service providers tend to post the highest volumes consistently.
How many technical support assistant jobs are remote?
About 52% of technical support assistant openings are fully remote or hybrid as of November 2026, though availability varies by industry and employer. Help desk and software support roles are the most likely to be offered remotely, while positions requiring hands-on hardware support or on-site user assistance typically require in-person work.
How do you become a technical support assistant?
Start by building foundational IT knowledge through a community college program, an online course, or self-study covering operating systems, networking basics, and hardware. Earning a CompTIA A+ certification strengthens your resume significantly. From there, apply to entry-level help desk or desktop support roles where you can build hands-on troubleshooting experience and grow into more specialized technical support work.
Can you get a technical support assistant job with little or no experience?
Yes, many technical support assistant roles are designed as entry points into IT. Employers often hire candidates who can demonstrate troubleshooting logic and customer communication skills even without formal experience. Building a home lab, completing an IT fundamentals course, or volunteering tech support for a school or nonprofit gives you concrete examples to reference in your application and interviews.
What does the technical support assistant interview process look like?
Most hiring processes include an initial phone screen to assess communication skills, followed by a technical interview where you walk through how you'd diagnose common user problems. Some employers add a short written or practical scenario test. Final rounds often involve meeting a team lead or department manager who evaluates your ability to work across technical and non-technical staff.
Where can I find and apply to technical support assistant jobs?
You can find and apply to technical support assistant jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and specialization, then apply directly to each listing that fits. The openings on this page are updated regularly so you're seeing positions that are actively hiring.
See All 1,437+ Technical Support Assistant Jobs
Find roles that match your experience and apply in just a few clicks.
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