Mid Level Technical Support Assistant Jobs
Mid level technical support assistant jobs go to professionals ready to own complex issue queues end to end, mentor entry level colleagues, and resolve escalations with minimal supervision. Openings are concentrated in Technology & Software, Cybersecurity, and Manufacturing, with a mix of on-site, remote, and hybrid settings, and employers like Fortinet, Twilio, and Spinnaker Support hiring at this level now.
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Showing 5 of 62+ Mid Level Technical Support Assistant jobs
INTRODUCTION
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.
With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
ROLE AND RESPONSIBILITIES
We’re looking for a Technical Customer Support Engineer Tier II to join our Support team in Teaneck, NJ - this is not a remote role. You’ll be part of the Delivery department, working cross-functionally to assist with the installation, configuration, and calibration of our products—while serving as a key problem-solver for our customers and internal teams. In this role, you’ll provide real-time technical support to our Field Service Engineers and Field Support Technicians, helping to ensure product stability, reliability, and exceptional customer experience.
A day in the life and how you’ll make an impact:
This position is 2nd shift. Work hours are 12:00pm - 8:00pm PT
- Assist in the installation, configuration, and calibration of UVeye products for clients
- Provide technical support during product installations to ensure proper setup and operation
- Troubleshoot and resolve customer technical issues related to machine performance and software
- Monitor, maintain, and update systems to ensure continuous product functionality
- Prepare detailed documentation and reports on installation and calibration activities
- Act as a technical point of contact for clients during installation, calibration, and troubleshooting
- Attend occasional in-person meetings with clients to analyze, troubleshoot, and resolve hardware issues on-site
- Ensure effective incident management by tracking and resolving technical issues promptly
BASIC QUALIFICATIONS
- 3+ years of experience in Tier II support, systems administration, or QA engineering
- Bachelor’s degree in Computer Science or a related field
- Proficiency with Linux, Docker, and Kubernetes
- Strong troubleshooting skills across hardware and software domains
- Experience with hardware setup, installation, and calibration (remote)
- Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP)
- Team-oriented with a customer-first mindset
- Experience with cloud platforms like AWS, Azure, or GCP
- Familiarity with networking equipment (switches, routers, firewalls, load balancers)
- Comfortable using tools like Zendesk, JIRA, and Confluence
- Able to work independently and manage multiple priorities under pressure
PREFERRED QUALIFICATIONS
- Experience working in startup environments
- Proficiency in scripting (Bash, Python)
- Experience with Kubernetes or Docker
Physical Requirements
This role may involve on-site or field-based activities. Depending on the position, tasks may include extended periods of sitting, standing, or walking; working in and around vehicle service areas, rental facilities, dealerships, manufacturing sites, or warehouse environments; and performing occasional manual tasks such as lifting or carrying up to 40 lbs, bending, or reaching. The role may also require travel, working in varying environmental conditions, and the use of personal protective equipment (PPE) when appropriate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is 2nd shift. Work hours are 12:00pm - 8:00pm PT
BENEFITS WE OFFER
- Competitive Medical, Dental, Vision.
- Company 401k Match.
- 20 PTO days, Company paid holidays.
- Career growth as we scale across the US.
COMPENSATION
UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The hourly rate salary range for this position is $36/hr - $43/hr.
This position is 2nd shift. Work hours are 12:00pm - 8:00pm PT
WHY UVeye
- Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
- Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
- Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.
UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
INTRODUCTION
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.
With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
ROLE AND RESPONSIBILITIES
We’re looking for a Technical Customer Support Engineer Tier II to join our Support team in Teaneck, NJ - this is not a remote role. You’ll be part of the Delivery department, working cross-functionally to assist with the installation, configuration, and calibration of our products—while serving as a key problem-solver for our customers and internal teams. In this role, you’ll provide real-time technical support to our Field Service Engineers and Field Support Technicians, helping to ensure product stability, reliability, and exceptional customer experience.
A day in the life and how you’ll make an impact:
This position is 2nd shift. Work hours are 12:00pm - 8:00pm PT
- Assist in the installation, configuration, and calibration of UVeye products for clients
- Provide technical support during product installations to ensure proper setup and operation
- Troubleshoot and resolve customer technical issues related to machine performance and software
- Monitor, maintain, and update systems to ensure continuous product functionality
- Prepare detailed documentation and reports on installation and calibration activities
- Act as a technical point of contact for clients during installation, calibration, and troubleshooting
- Attend occasional in-person meetings with clients to analyze, troubleshoot, and resolve hardware issues on-site
- Ensure effective incident management by tracking and resolving technical issues promptly
BASIC QUALIFICATIONS
- 3+ years of experience in Tier II support, systems administration, or QA engineering
- Bachelor’s degree in Computer Science or a related field
- Proficiency with Linux, Docker, and Kubernetes
- Strong troubleshooting skills across hardware and software domains
- Experience with hardware setup, installation, and calibration (remote)
- Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP)
- Team-oriented with a customer-first mindset
- Experience with cloud platforms like AWS, Azure, or GCP
- Familiarity with networking equipment (switches, routers, firewalls, load balancers)
- Comfortable using tools like Zendesk, JIRA, and Confluence
- Able to work independently and manage multiple priorities under pressure
PREFERRED QUALIFICATIONS
- Experience working in startup environments
- Proficiency in scripting (Bash, Python)
- Experience with Kubernetes or Docker
Physical Requirements
This role may involve on-site or field-based activities. Depending on the position, tasks may include extended periods of sitting, standing, or walking; working in and around vehicle service areas, rental facilities, dealerships, manufacturing sites, or warehouse environments; and performing occasional manual tasks such as lifting or carrying up to 40 lbs, bending, or reaching. The role may also require travel, working in varying environmental conditions, and the use of personal protective equipment (PPE) when appropriate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is 2nd shift. Work hours are 12:00pm - 8:00pm PT
BENEFITS WE OFFER
- Competitive Medical, Dental, Vision.
- Company 401k Match.
- 20 PTO days, Company paid holidays.
- Career growth as we scale across the US.
COMPENSATION
UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The hourly rate salary range for this position is $36/hr - $43/hr.
This position is 2nd shift. Work hours are 12:00pm - 8:00pm PT
WHY UVeye
- Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
- Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
- Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.
UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
See All 62 Mid Level Technical Support Assistant Jobs
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Find JobsMid Level Technical Support Assistant Job Market
Who's Hiring
- Fortinet16
- Twilio4
- Spinnaker Support4
- Packsize3
- Ricoh2
Top Industries Hiring
- Technology & Software38
- Cybersecurity11
- Manufacturing7
- Consulting & Professional Services3
- Insurance2
Mid Level Technical Support Assistant Jobs: Frequently Asked Questions
How do I get a mid level technical support assistant job?
Position your experience around ownership, not just task completion. Highlight tickets you resolved independently, processes you improved, or junior staff you guided. Tailor your resume to show technical depth in the tools and systems listed in each job posting, and emphasize measurable outcomes like reduced resolution times or improved customer satisfaction scores. Recruiters at this level want evidence that you can operate without constant direction.
Which companies hire mid level technical support assistants?
Companies hiring mid level technical support assistants right now include Fortinet, Twilio, and Spinnaker Support, based on current listings on Migrate Mate as of November 2026. Hiring at this level covers both enterprise technology firms and mid-size companies across industries that depend on strong internal or customer-facing technical support operations.
Are there remote mid level technical support assistant jobs?
Yes, though availability varies by employer and role type. About 35% of mid level technical support assistant openings are remote or hybrid as of November 2026, reflecting strong demand for experienced support professionals who can work independently without on-site oversight. Roles requiring hands-on hardware support tend to remain on-site, while software and SaaS support positions offer the most remote flexibility.
How do I move up to a mid level technical support assistant role?
Moving from entry level to mid level takes deliberate skill-building over time. Focus on deepening expertise in the tools and platforms your team relies on, volunteering for more complex tickets, and documenting the impact of your work. Taking on small projects, contributing to knowledge bases, and showing you can handle escalations without supervision signals to managers that you are ready for greater responsibility and a mid level title.
Which industries hire the most mid level technical support assistants?
Mid Level technical support assistant roles concentrate in Technology & Software, Cybersecurity, and Manufacturing, based on current listings on Migrate Mate as of November 2026. These sectors rely on consistent, experienced technical support to maintain operations, serve customers, and keep internal systems running, which drives steady demand for professionals who can handle escalations and work with limited oversight.