Remote Technical Support Assistant Jobs
Remote technical support assistant jobs are in active demand across the U.S., with remote-first firms and distributed teams hiring across software, healthcare, and financial services. Employers hiring remote technical support assistants right now include Twilio, Thermo Fisher Scientific, and Grainger. Scan the live roles below and apply to whichever ones fit.
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At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Technical Support Team Lead
As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing technical support to ABB Customers/ End users, Sales Channel, Product Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity.
The work model for the role is: remote, in the United States, supporting the Motion Drive Products division.
Your role and responsibilities:
- Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but is not limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations.
- Assist customers with drive programming, parameter configuration, communication, and integration with control systems.
- Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues.
- Collaborate with the warranty team to initiate the fulfillment of warranty replacements and labor authorization for warranty repairs.
- Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools.
- Stay current with VFD technologies, software updates, and industry trends.
Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
Qualifications for the role:
- Bachelor’s degree and 2 years of relevant Electrical, Technical experience OR associate’s degree and 4 years of relevant Electrical, Technical experience OR High School Diploma/GED and 6 years of relevant Electrical, Technical experience required.
- Knowledge of how Variable Frequency Drives work, REQUIRED.
- Have a firm understanding in the principles of electricity. Must be able to apply these principles in the troubleshooting of drives.
- Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate.
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
Preferred Qualifications:
- Knowledge of, or direct experience with motors, and/or control system wiring and communication protocols (Modbus, BACnet etc.)
- Previous experience troubleshooting a technical product over the phone.
More about us
ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety.
What's in it for you
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $52,500 and $84,000 annually.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more.
Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus.
- Vision benefit.
- Company paid life insurance (2X base pay).
- Company paid AD&D (1X base pay).
- Voluntary life and AD&D – 100% employee paid up to maximums.
- Short Term Disability – up to 26 weeks – Company paid.
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).
- Parental Leave – up to 6 weeks.
- Employee Assistance Program.
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.
- Employee discount program.
Retirement
- 401k Savings Plan with Company Contributions.
- Employee Stock Acquisition Plan (ESAP).
Time off
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Technical Support Team Lead
As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing technical support to ABB Customers/ End users, Sales Channel, Product Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity.
The work model for the role is: remote, in the United States, supporting the Motion Drive Products division.
Your role and responsibilities:
- Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but is not limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations.
- Assist customers with drive programming, parameter configuration, communication, and integration with control systems.
- Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues.
- Collaborate with the warranty team to initiate the fulfillment of warranty replacements and labor authorization for warranty repairs.
- Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools.
- Stay current with VFD technologies, software updates, and industry trends.
Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
Qualifications for the role:
- Bachelor’s degree and 2 years of relevant Electrical, Technical experience OR associate’s degree and 4 years of relevant Electrical, Technical experience OR High School Diploma/GED and 6 years of relevant Electrical, Technical experience required.
- Knowledge of how Variable Frequency Drives work, REQUIRED.
- Have a firm understanding in the principles of electricity. Must be able to apply these principles in the troubleshooting of drives.
- Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate.
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
Preferred Qualifications:
- Knowledge of, or direct experience with motors, and/or control system wiring and communication protocols (Modbus, BACnet etc.)
- Previous experience troubleshooting a technical product over the phone.
More about us
ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety.
What's in it for you
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $52,500 and $84,000 annually.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more.
Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus.
- Vision benefit.
- Company paid life insurance (2X base pay).
- Company paid AD&D (1X base pay).
- Voluntary life and AD&D – 100% employee paid up to maximums.
- Short Term Disability – up to 26 weeks – Company paid.
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).
- Parental Leave – up to 6 weeks.
- Employee Assistance Program.
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.
- Employee discount program.
Retirement
- 401k Savings Plan with Company Contributions.
- Employee Stock Acquisition Plan (ESAP).
Time off
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
See All 161+ Remote Technical Support Assistant Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Technical Support Assistant Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software17
- Consulting & Professional Services9
- Science & Research7
- Manufacturing3
- Medical Devices1
What Employers Look For
The qualifications that appear most often in remote technical support assistant jobs.
- Experience using help desk or ticketing software such as ServiceNow or Zendesk
- Strong written and verbal communication skills for user-facing support
- Familiarity with Windows and macOS operating systems and basic hardware troubleshooting
- CompTIA A+ certification or equivalent foundational IT credential
- Ability to prioritize and manage multiple open support tickets simultaneously
- Associate degree or equivalent in information technology, computer science, or a related field
Tips for Your Remote Technical Support Assistant Job Search
Apply early to remote roles that fit
Migrate Mate lists remote technical support assistant openings from across the U.S. in one place. Check it regularly and apply to roles that match your skills and availability as soon as they appear, since remote positions fill quickly.
Show async communication skills upfront
Remote technical support assistants resolve issues almost entirely through written channels. Write your resume bullets and cover letter in the same clear, action-oriented style you'd use in a support ticket so hiring managers can immediately see your async communication ability.
Get certified in remote support tools
Remote employers screen specifically for hands-on experience with ticketing and remote desktop platforms like Zendesk, Freshdesk, or TeamViewer. A free or low-cost certification in one of these tools gives your application a concrete credential when formal experience is limited.
Prepare for scenario-based remote interviews
Remote technical support assistant interviews frequently include live troubleshooting scenarios conducted entirely over video. Practice walking through a problem diagnosis out loud, narrating each step clearly, since your ability to communicate a solution verbally is part of what gets evaluated.
Remote Technical Support Assistant Jobs: Frequently Asked Questions
How do I get a remote technical support assistant job?
Target companies with distributed support teams, such as cloud software firms, SaaS startups, and remote-first tech companies, since they hire technical support assistants remotely most consistently. Remote employers screen for strong written communication, the ability to troubleshoot independently without in-person guidance, and comfort with async ticketing systems like Zendesk or Freshdesk. Candidates who demonstrate self-direction and clear documentation skills stand out.
Which companies hire remote technical support assistants?
Remote technical support assistant roles are posted by Twilio, Thermo Fisher Scientific, and Grainger and others right now, based on current remote listings on Migrate Mate as of November 2026. Remote-first software companies, distributed SaaS teams, and technology-forward healthcare and financial services firms are the most consistent hirers of technical support assistants in fully remote arrangements.
Can you get a remote technical support assistant job with no experience?
Yes, but remote entry-level roles are more competitive because employers expect you to troubleshoot and communicate solutions independently from day one. Companies most likely to hire entry-level remote technical support assistants include small SaaS startups and remote-first helpdesk operations. Demonstrating familiarity with ticketing software, writing clear support documentation, and completing a free IT support certification can open the door when formal experience is thin.
Do you need a degree for remote technical support assistant jobs?
Not always. Remote employers in this role weigh demonstrated technical skills, hands-on troubleshooting experience, and familiarity with support tools more heavily than a formal degree. Candidates who can show real results, such as resolved ticket volume, positive user feedback, or proficiency in remote support platforms, often compete effectively against degree holders without one.
Which industries hire the most remote technical support assistants?
Most remote technical support assistant openings sit in Technology & Software, Consulting & Professional Services, and Science & Research, per current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed support teams to serve customers and internal users across multiple time zones, making fully remote technical support assistant roles a structural fit rather than an exception.
See All 161+ Remote Technical Support Assistant Jobs
Find roles that match your experience and apply in just a few clicks.
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