Desktop Support Technician Jobs
Desktop Support Technician jobs are open from entry-level to senior across healthcare, education, finance, and corporate IT, with specializations in endpoint management, ticketing systems, and hardware diagnostics. See the openings below and apply to the ones that match your experience.
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Showing 5 of 373+ Desktop Support Technician jobs
NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.
POSITION: Desktop Support Engineer
START DATE: IMMEDIATELY
Position Description:
- Field incoming help requests from end users via both telephone and work orders in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
- Build rapport and elicit problem details from help desk customers.
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
- Apply diagnostic utilities to aid in troubleshooting.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
- Test fixes to ensure problem has been adequately resolved.
- Perform post-resolution follow-ups to help requests.
- Develop help sheets and knowledge base articles for end users.
- Perform related duties consistent with the scope and intent of the position
- Knowledge of basic computer hardware.
- MS teams rooms (Integrated conference room support).
- Previous experience with Microsoft Intune, Imaging and ServiceNow.
- Experience with desktop operating systems including Microsoft, and Mac OS X
- Extensive application support experience.
- Working knowledge of a range of diagnostic utilities.
- Good understanding of the organization's goals and objectives.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Strong documentation skills.
- Ability to conduct research into a wide range of computing issues as required.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
- Interpersonal: Excellent customer service, technical, organizational, and communication skills - in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
- Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.
NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.
POSITION: Desktop Support Engineer
START DATE: IMMEDIATELY
Position Description:
- Field incoming help requests from end users via both telephone and work orders in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
- Build rapport and elicit problem details from help desk customers.
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
- Apply diagnostic utilities to aid in troubleshooting.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
- Test fixes to ensure problem has been adequately resolved.
- Perform post-resolution follow-ups to help requests.
- Develop help sheets and knowledge base articles for end users.
- Perform related duties consistent with the scope and intent of the position
- Knowledge of basic computer hardware.
- MS teams rooms (Integrated conference room support).
- Previous experience with Microsoft Intune, Imaging and ServiceNow.
- Experience with desktop operating systems including Microsoft, and Mac OS X
- Extensive application support experience.
- Working knowledge of a range of diagnostic utilities.
- Good understanding of the organization's goals and objectives.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Strong documentation skills.
- Ability to conduct research into a wide range of computing issues as required.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
- Interpersonal: Excellent customer service, technical, organizational, and communication skills - in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
- Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.
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Find JobsDesktop Support Technician Job Market
Who's Hiring
- Axiom Technologies84
- Ovation Workplace services35
- NTT DATA12
- Gr8ttek7
- Leidos5
Top Industries Hiring
- Technology & Software11
- Staffing & Recruiting3
- Consulting & Professional Services2
- Manufacturing1
- Mining & Natural Resources1
What Employers Look For
The qualifications that appear most often in desktop support technician jobs.
- CompTIA A+ certification or equivalent vendor credential
- Experience troubleshooting Windows 10/11 in a domain environment
- Proficiency with ticketing systems such as ServiceNow or Jira
- Working knowledge of Active Directory user and group management
- Ability to image, deploy, and configure laptops and desktops
- Strong communication skills for supporting non-technical end users
Tips for Your Desktop Support Technician Job Search
Tailor your resume to each ticket
Desktop support job descriptions vary widely between employers. One listing may prioritize macOS and MDM tools, another Windows imaging and Active Directory. Pull the exact tools named in each posting and mirror that language in your resume's skills and experience sections.
List certifications above your work history
CompTIA A+, Network+, and Microsoft certifications carry real weight for desktop support roles. If you hold any, place them in a prominent certifications block near the top of your resume so hiring managers spot them before reading your job history.
Apply early to roles that fit
Migrate Mate lists desktop support technician openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your tools
Filter openings by the specific platforms you know, whether that's ServiceNow, Jamf, Intune, or SCCM. Applying to roles that already list your stack means you can speak to those tools in detail during screening calls, which moves you past generalist candidates.
Prepare for scenario-based interview questions
Desktop support interviews often include walk-me-through-it scenarios: a user can't connect to the VPN, a laptop won't boot past POST, a printer drops off the network. Practice narrating your troubleshooting process step by step out loud before your interview.
Negotiate total compensation, not just base pay
When an offer arrives, ask about certification reimbursement, hardware allowances, and on-call policy in writing. These details affect your day-to-day experience significantly, and many desktop support employers have flexibility on them even when the base offer is firm.
Desktop Support Technician Jobs: Frequently Asked Questions
Which companies are hiring the most desktop support technicians?
Axiom Technologies, Ovation Workplace services, and NTT DATA are hiring the most desktop support technicians right now, with openings concentrated in California, New York, and Massachusetts, based on current listings on Migrate Mate as of November 2026. Healthcare systems, universities, and large financial institutions consistently post the highest volumes of desktop support openings throughout the year.
How many desktop support technician jobs are remote?
About 24% of desktop support technician openings are fully remote or hybrid as of November 2026, though fully remote roles remain less common than in many other IT fields because the work often requires hands-on hardware access. Remote and hybrid arrangements are most prevalent in roles focused on software troubleshooting, remote endpoint management, and help desk triage rather than on-site break-fix support.
How do you become a desktop support technician?
Start by earning a CompTIA A+ certification, which is the most widely recognized entry credential for the role. Build hands-on experience by volunteering to support computers for a school, nonprofit, or small business, or by setting up a home lab. Then apply to entry-level help desk or desktop support openings that accept candidates without prior corporate IT experience.
Can you get a desktop support technician job with little or no experience?
Yes, many employers hire candidates with no formal experience if they hold a CompTIA A+ or can demonstrate practical troubleshooting ability in an interview. Focus on roles titled Tier 1 help desk or desktop support analyst, which typically serve as the entry point. Describing any informal IT support you have done, even for family or personal projects, helps you stand out against other applicants without a corporate background.
What does the desktop support technician interview process look like?
Most employers start with a brief phone screen focused on your certifications and tool experience. A technical interview or scenario round follows, where you walk through how you would diagnose common issues like a machine that won't connect to the network or a user locked out of their account. Some employers add a practical hands-on component or a background check before extending an offer.
Where can I find and apply to desktop support technician jobs?
You can find and apply to desktop support technician jobs on Migrate Mate, which lists current openings from employers across the United States. Search for roles that match your experience level and the tools you know, then apply directly to each listing that fits.
See All 373+ Desktop Support Technician Jobs
Find roles that match your experience and apply in just a few clicks.
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