IT Systems Engineer Jobs

Location: Arlington Heights, IL

Department: IT

Schedule: Monday–Friday, 8:00 AM – 4:00 PM (on-site, with limited hybrid flexibility)

About the Role

Bay Crane Midwest is seeking an IT Systems Specialist to administer and maintain the systems our teams rely on every day, including Microsoft 365 and Active Directory, software licensing, mobile devices and carrier accounts, VoIP phones, and basic networking. This role is part of the Midwest IT team.

As the primary on-site IT resource, you'll work closely with our external MSP, which handles front-line help desk support, and step in for hands-on support with office and field staff when an issue needs someone on site. Strong organizational skills, technical expertise, and the ability to manage multiple priorities are essential.

Key Responsibilities

• Administer user accounts in Microsoft 365 and Active Directory

• Manage software licensing, including tracking assignments, renewals, and costs

• Administer the company Verizon business portal, including lines, devices, and plan changes

• Manage company devices using MaaS360 or similar MDM solutions

• Troubleshoot and resolve basic network issues (e.g., routers, switches, Wi-Fi, cabling)

• Coordinate with external MSP for escalated support and system-level tasks

• Manage end-user onboarding/offboarding, including account creation in Microsoft 365 and Zoom

• Provide support for VoIP phone systems, primarily Zoom Phone

• Set up and configure hardware, including desktops, laptops, iPads, and smartphones

• Maintain and track hardware inventory; order equipment as needed

• Set up and support office technology such as printers, workstations, and internet connections

• Serve as the on-site point of contact for issues that require hands-on support beyond the MSP

Qualifications

• 2–4 years of IT experience, including systems administration and hands-on end-user support

• Proficient with Windows operating systems and Apple iOS devices

• Working knowledge of Microsoft 365 and Active Directory administration

• Experience with VoIP platforms such as Zoom Phone or similar systems

• Experience with MDM platforms (MaaS360 or similar), basic networking, and vendor or license management

• Strong interpersonal, communication, and organizational skills

• Ability to work independently, manage multiple priorities, and meet deadlines

• Willingness to travel to nearby branches on occasion

About Bay Crane

Bay Crane is a leading provider of crane rental, rigging, and heavy haul services across the East Coast and Midwest. Our team is committed to operational excellence, innovation, and providing outstanding service to our clients.

Equal Employment Opportunity Statement

Bay Crane is an Equal Opportunity Employer and is committed to compliance with all applicable equal employment opportunity laws. The Company prohibits discrimination based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected status. Employment decisions are made based on business needs, job requirements, and individual qualifications. Bay Crane is dedicated to fostering an inclusive and respectful workplace for all employees

Work Location: In person