System Support Analyst Jobs
System Support Analyst jobs are open across healthcare, government, financial services, and technology, from entry-level to senior analyst, with specializations in IT helpdesk support, enterprise systems administration, and network troubleshooting. Find a role that fits below and apply directly.
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Showing 5 of 18+ System Support Analyst jobs
Expected pay for this position is $35.43 - $41.68/hour. Actual pay will be determined by experience, skills and internal equity. This is a Salaried position.
Pointcore serves the healthcare industry through proven excellence in key services that enable patient care including technology services (application, IT, network and cybersecurity), healthcare technology management (HTM or biomedical equipment services), supply chain, business and construction. As an extension of OSF HealthCare, one of the nation’s leading healthcare organizations, Pointcore leverages decades of experience serving hospitals and clinics of all sizes to extend resources, share cost and utilize common infrastructure with external clients, all to the benefit of patients. Learn more about Pointcore innovation by following us on LinkedIn and at Pointcore.com.
Hybrid remote work schedule will be offered. Incumbent must work in office for the first 3-4 weeks of employment before hybrid will be offered. This remote work schedule is subject to change and is at discretion of leadership.
POSITION SUMMARY: The Application System Analyst II works independently to evaluate, plan, design, and configure software application systems. This position is well-seasoned in analyzing, testing, troubleshooting and maintaining installed systems and support of users. The position is readily able to create documentation to support system design, testing and training. Under general supervision the position will manage customer expectations and customer interactions and participate in improvement of service quality for the team.
This position is on the Inpatient Support team requiring to have or to obtain 3 Epic certifications upon hire. Epic Inpatient Clinical Documentation, Epic Inpatient procedure Orders and Epic Order Transmttal. The services lines that are supported are such as but not limited to Inpatient Nursing and Inpatient Providers.
OSF HealthCare is an Equal Opportunity Employer.
Expected pay for this position is $35.43 - $41.68/hour. Actual pay will be determined by experience, skills and internal equity. This is a Salaried position.
Pointcore serves the healthcare industry through proven excellence in key services that enable patient care including technology services (application, IT, network and cybersecurity), healthcare technology management (HTM or biomedical equipment services), supply chain, business and construction. As an extension of OSF HealthCare, one of the nation’s leading healthcare organizations, Pointcore leverages decades of experience serving hospitals and clinics of all sizes to extend resources, share cost and utilize common infrastructure with external clients, all to the benefit of patients. Learn more about Pointcore innovation by following us on LinkedIn and at Pointcore.com.
Hybrid remote work schedule will be offered. Incumbent must work in office for the first 3-4 weeks of employment before hybrid will be offered. This remote work schedule is subject to change and is at discretion of leadership.
POSITION SUMMARY: The Application System Analyst II works independently to evaluate, plan, design, and configure software application systems. This position is well-seasoned in analyzing, testing, troubleshooting and maintaining installed systems and support of users. The position is readily able to create documentation to support system design, testing and training. Under general supervision the position will manage customer expectations and customer interactions and participate in improvement of service quality for the team.
This position is on the Inpatient Support team requiring to have or to obtain 3 Epic certifications upon hire. Epic Inpatient Clinical Documentation, Epic Inpatient procedure Orders and Epic Order Transmttal. The services lines that are supported are such as but not limited to Inpatient Nursing and Inpatient Providers.
OSF HealthCare is an Equal Opportunity Employer.
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Find System Support Analyst JobsSystem Support Analyst Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in system support analyst jobs.
- 1-3 years of IT helpdesk or desktop support experience in a corporate environment
- Proficiency with ticketing platforms such as ServiceNow, Jira Service Management, or Remedy
- Working knowledge of Windows and macOS operating systems and Active Directory
- CompTIA A+ or ITIL Foundation certification preferred or required
- Ability to troubleshoot network connectivity, hardware, and software application issues
- Strong written and verbal communication skills for documenting incidents and communicating with end users
Tips for Your System Support Analyst Job Search
Tailor your resume to each ticket system
Hiring managers scan for the specific platforms you've worked with, whether that's ServiceNow, Jira, or Remedy. List each system by name in your experience bullets, not just 'ticketing software', so your resume clears automated screening.
Certify before competing for mid-level roles
CompTIA A+, Network+, or ITIL Foundation credentials move your application past the initial filter at most mid-market employers. If you're targeting a step up from entry-level, earning one of these before applying signals readiness without requiring a longer work history.
Apply early to roles that fit
Migrate Mate lists system support analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Distinguish Tier 1 from Tier 2 experience
Job postings for system support analysts often specify which support tier they're hiring for. Make it explicit in your resume which tier you've operated at and what escalation paths you owned, so recruiters don't have to guess your scope.
Prepare a troubleshooting walkthrough for interviews
Most system support analyst interviews include a live or verbal troubleshooting scenario. Practice talking through a real incident you resolved, covering how you diagnosed it, which tools you used, and how you documented the fix.
Negotiate by citing on-call or after-hours scope
Many system support analyst offers include on-call rotation or after-hours coverage expectations that aren't reflected in the base offer. Before accepting, clarify the rotation frequency and ask how that responsibility factors into the total compensation package.
System Support Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most system support analysts?
The most active employers for system support analysts right now are CHRISTUS Health, UPMC, and GEODIS, and the most openings are in Texas, Missouri, and Pennsylvania, based on current listings on Migrate Mate as of November 2026. Healthcare systems, federal contractors, and large financial institutions tend to post the highest volume of these roles year-round.
How many system support analyst jobs are remote?
About 38% of system support analyst openings are fully remote or hybrid as of November 2026, though availability varies by industry and employer. Roles focused on software support, enterprise application troubleshooting, and Tier 1 help desk tend to have the highest share of remote-eligible positions, while hardware-dependent or on-site infrastructure roles remain largely in-person.
How do you become a system support analyst?
Start by building foundational IT skills through an associate's or bachelor's degree in information technology, computer science, or a related field, or through a recognized certification program. Earn an entry-level credential such as CompTIA A+ to validate your troubleshooting knowledge. Gain hands-on experience through helpdesk roles, internships, or lab environments, then apply to Tier 1 support positions and work toward higher-tier responsibilities over time.
Can I get a system support analyst job with little or no experience?
Yes, many employers hire system support analysts at the entry level if you can demonstrate hands-on troubleshooting ability, even from a lab, volunteer, or academic setting. A CompTIA A+ certification carries significant weight without a formal work history. Applying to roles explicitly labeled Tier 1 or entry-level, and describing any self-built or school-based IT projects in your resume, improves your chances considerably.
What does the system support analyst interview process look like?
Most system support analyst interviews involve a phone or video screen with HR, followed by a technical interview with an IT manager or team lead. The technical stage typically includes scenario-based troubleshooting questions, questions about specific tools you've used, and sometimes a short live demonstration or written exercise. Some employers add a final conversation focused on communication style and how you've handled difficult end-user interactions.
Where can I find and apply to system support analyst jobs?
You can find and apply to system support analyst jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and specialization, then apply directly to each listing from the page.
See All 18 System Support Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
Find System Support Analyst Jobs