Mid Level Desktop Support Team Lead Jobs
Mid level desktop support team lead jobs go to professionals ready to own support workflows end to end, mentor junior technicians, and resolve escalations with minimal oversight. Openings are concentrated across Technology & Software, Staffing & Recruiting, and Manufacturing, with a mix of on-site, hybrid, and remote settings, and employers like Komatsu, NTT DATA, and Aditi Consulting hiring at this level now.
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Showing 5 of 7+ Mid Level Desktop Support Team Lead jobs
Job Title: Senior Desktop Support Engineer
Location: 230 Park Avenue, New York, NY
Employment Type: Contract-to-Hire
Experience Required: 5+ Years
Job Summary
We are seeking an experienced Senior Desktop Support Engineer to provide hands-on technical support and maintain the organization's IT infrastructure. The ideal candidate must have strong experience supporting Citrix environments, desktop imaging, and enterprise-level desktop deployments. Candidates must have current, hands-on experience working in a Citrix environment and must be capable of both creating/building desktop images and deploying/pushing images to end-user desktops. Experience limited to image deployment without image creation will not meet the requirement. Experience supporting law firms or professional services environments is highly preferred.
Key Responsibilities
- Provide technical support for desktop hardware, software, operating systems, user access, and complex IT issues.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and related IT equipment.
- Provide hands-on support for Citrix environments, including virtual desktops and remote-access solutions.
- Create, customize, maintain, and deploy desktop images across the organization.
- Perform desktop imaging, operating system installations, software deployments, upgrades, and patch management.
- Support Windows operating systems, Windows Server, Active Directory, Group Policy, Microsoft 365, and Exchange.
- Manage user accounts, permissions, application access, and employee onboarding/offboarding.
- Troubleshoot hardware, software, network connectivity, and system performance issues.
- Support virtualization technologies, PowerShell scripting, and IT automation.
- Monitor critical systems, resolve escalated technical issues, and minimize service interruptions.
- Assist with security incidents, vulnerability remediation, disaster recovery, and system restoration.
- Participate in IT infrastructure upgrades, office moves, and technology deployment projects.
- Provide after-hours maintenance and emergency technical support when required.
Required Skills & Qualifications
- Minimum 5+ years of experience in Desktop Support, Deskside Support, or IT Support Engineering.
- Current hands-on experience supporting Citrix environments is mandatory.
- Strong experience with desktop image creation/building and image deployment is mandatory.
- Experience creating, customizing, maintaining, and troubleshooting Windows desktop images.
- Experience deploying images to desktops across an enterprise environment.
- Strong knowledge of Windows operating systems, Windows Server, Active Directory, and Group Policy.
- Experience supporting Microsoft 365, Exchange, and enterprise applications.
- Knowledge of virtualization, networking, PowerShell scripting, and cloud technologies.
- Understanding of cybersecurity, access controls, vulnerability management, and IT security compliance.
- Excellent troubleshooting, communication, and customer support skills.
Preferred Qualifications
- Previous experience supporting IT environments within a law firm.
- Bachelor's degree in computer science, Information Technology, or a related field.
- Experience supporting enterprise IT infrastructure and large-scale desktop deployments.
- Familiarity with scripting, automation tools, and version-control systems.
Job Title: Senior Desktop Support Engineer
Location: 230 Park Avenue, New York, NY
Employment Type: Contract-to-Hire
Experience Required: 5+ Years
Job Summary
We are seeking an experienced Senior Desktop Support Engineer to provide hands-on technical support and maintain the organization's IT infrastructure. The ideal candidate must have strong experience supporting Citrix environments, desktop imaging, and enterprise-level desktop deployments. Candidates must have current, hands-on experience working in a Citrix environment and must be capable of both creating/building desktop images and deploying/pushing images to end-user desktops. Experience limited to image deployment without image creation will not meet the requirement. Experience supporting law firms or professional services environments is highly preferred.
Key Responsibilities
- Provide technical support for desktop hardware, software, operating systems, user access, and complex IT issues.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and related IT equipment.
- Provide hands-on support for Citrix environments, including virtual desktops and remote-access solutions.
- Create, customize, maintain, and deploy desktop images across the organization.
- Perform desktop imaging, operating system installations, software deployments, upgrades, and patch management.
- Support Windows operating systems, Windows Server, Active Directory, Group Policy, Microsoft 365, and Exchange.
- Manage user accounts, permissions, application access, and employee onboarding/offboarding.
- Troubleshoot hardware, software, network connectivity, and system performance issues.
- Support virtualization technologies, PowerShell scripting, and IT automation.
- Monitor critical systems, resolve escalated technical issues, and minimize service interruptions.
- Assist with security incidents, vulnerability remediation, disaster recovery, and system restoration.
- Participate in IT infrastructure upgrades, office moves, and technology deployment projects.
- Provide after-hours maintenance and emergency technical support when required.
Required Skills & Qualifications
- Minimum 5+ years of experience in Desktop Support, Deskside Support, or IT Support Engineering.
- Current hands-on experience supporting Citrix environments is mandatory.
- Strong experience with desktop image creation/building and image deployment is mandatory.
- Experience creating, customizing, maintaining, and troubleshooting Windows desktop images.
- Experience deploying images to desktops across an enterprise environment.
- Strong knowledge of Windows operating systems, Windows Server, Active Directory, and Group Policy.
- Experience supporting Microsoft 365, Exchange, and enterprise applications.
- Knowledge of virtualization, networking, PowerShell scripting, and cloud technologies.
- Understanding of cybersecurity, access controls, vulnerability management, and IT security compliance.
- Excellent troubleshooting, communication, and customer support skills.
Preferred Qualifications
- Previous experience supporting IT environments within a law firm.
- Bachelor's degree in computer science, Information Technology, or a related field.
- Experience supporting enterprise IT infrastructure and large-scale desktop deployments.
- Familiarity with scripting, automation tools, and version-control systems.
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Find JobsMid Level Desktop Support Team Lead Job Market
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Top Industries Hiring
- Technology & Software
- Staffing & Recruiting
- Manufacturing
- Mining & Natural Resources
- Consulting & Professional Services
Mid Level Desktop Support Team Lead Jobs: Frequently Asked Questions
How do I get a mid level desktop support team lead job?
Position yourself by highlighting ownership of support projects, not just ticket resolution. Emphasize experience coordinating with other teams, documenting processes, and handling escalations independently. Certifications like CompTIA A+, ITIL Foundation, or Microsoft 365 strengthen applications. Tailor your resume to show measurable outcomes, such as reduced average resolution time or improved first-call resolution rates, rather than listing daily tasks.
Which companies hire mid level desktop support team leads?
Companies hiring mid level desktop support team leads right now include Komatsu, NTT DATA, and Aditi Consulting, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from mid-size to large organizations that have dedicated IT departments and need experienced leads to manage day-to-day desktop support operations across multiple teams or locations.
Are there remote mid level desktop support team lead jobs?
Yes, though many roles at this level still require some on-site presence given the hands-on nature of desktop support. About 0% of mid level desktop support team lead openings are remote or hybrid as of November 2026, with hybrid arrangements being the most common since team leads often need to coordinate in-person technician workflows while handling administrative and escalation duties remotely.
How do I move up to a mid level desktop support team lead role?
Moving into a mid level desktop support team lead role typically requires building a few years of frontline support experience and then actively taking on more responsibility. That means volunteering to train new hires, owning a process improvement initiative, and demonstrating you can prioritize a team's workload without close supervision. Earning an ITIL or similar certification during this period signals readiness to employers looking for leads who can manage both people and systems.
Which industries hire the most mid level desktop support team leads?
Mid Level desktop support team lead roles concentrate in Technology & Software, Staffing & Recruiting, and Manufacturing, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive demand because they maintain large internal IT environments with distributed workforces, creating ongoing need for experienced leads who can keep desktop infrastructure running reliably across multiple departments or sites.