Mid Level Desktop Support Technician Jobs
Mid level desktop support technician jobs go to technicians ready to own complex troubleshooting escalations, guide junior staff through tickets, and make hardware and software decisions without constant supervision. Openings across on-site, hybrid, and remote environments are concentrated in Technology & Software, Staffing & Recruiting, and Consulting & Professional Services, with employers like Komatsu, NTT DATA, and Aditi Consulting hiring at this level now.
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About Day and Zimmermann
At our Day & Zimmermann Munitions Plants, we know the stakes and We do what we say! ® We’re the team working behind the scenes to make sure our nation’s front lines have safe, high-quality ammunition. As a trusted premier manufacturer of ammunition to the U.S. Military, some of our capabilities range from production of direct and indirect fire, components, to special projects and beyond. With more than 120 years of experience behind us, it’s no surprise that our teams consistently exceed expectations! Come join in on our purpose – We put people to work, we protect American freedoms, and we help our customers power and improve the world! https://dayzim.com
Job Summary
Responsibilities
- Maintains, troubleshoots, installs and distributes desktop and laptop computers and office equipment. 40%
- Provide computer user support and training. 20%
- Assist users with software installation and removal. Image new computers with corporate image. 15%
- Assist with network and infrastructure support such as servers, routers, switches, cabling, telephones server. Update Active Directory for changes in user and group security access. 10%
- Manage the development and maintenance of technical support documentation and processes for desktops including knowledge base for the general user self service. 10%
- Coordinate work for other helpdesk support personnel. Train incoming helpdesk support personnel on systems, processes and procedures. Develop and maintain helpdesk procedures. 5%
KSAs (Knowledge, Skills, and Abilities)
- Strong aptitude and willingness to learn and apply new computer technology and the ability to support existing hardware, software and image configurations.
- Detail oriented with strong organization and time management skills.
- Strong verbal and written communication and listening skills with the ability to obtain information for diagnosing problems quickly and effectively.
- Strong interpersonal skills with an ability to express technical concepts in a way that establishes rapport and gains understanding. Strong customer service orientation.
- Self-motivated individual who takes both initiative and accepts responsibility for actions.
Minimum Qualifications
- Bachelor’s Degree in Arts/Sciences (BA/BS) in Computer Science or Information Technology is preferred
- 3+ years experience in technical support of multiple hardware platforms and Microsoft operatings systems and applications required
Candidates may be required to satisfy additional job-related requirements, including those established and controlled by third parties, as part of the selection process.
Compensation and Benefits
We care about our employees and it shows. Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx, dental and vision coverage; life, AD&D and disability insurance; flexible spending accounts; 100% paid maternity leave for up to 12 weeks, parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees’ individual needs including pet insurance for our furry family members!
In compliance with this state's pay transparency laws, the salary range for this role is $61,680 - $92,520. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements).
Diversity, Inclusion & Equal Employment Opportunity
Day & Zimmermann is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated and promoted based on their contributions to our Company. Our collective strength is rooted in over a century of diverse employees and businesses, commitment to success, and delivery on promises made. Federal and state Equal Employment Opportunity laws prohibit employment discrimination based on race, color, religion, sex, sexual orientation, age, national origin, citizenship status, veteran status and disability status. Day & Zimmermann is committed to providing an equal opportunity work environment in full compliance with these laws. If you are an individual with a disability and you require an accommodation in the application process, please email reasonableaccommodation@dayzim.com, and please specify which position you are interested in, including job title and location.
About Day and Zimmermann
At our Day & Zimmermann Munitions Plants, we know the stakes and We do what we say! ® We’re the team working behind the scenes to make sure our nation’s front lines have safe, high-quality ammunition. As a trusted premier manufacturer of ammunition to the U.S. Military, some of our capabilities range from production of direct and indirect fire, components, to special projects and beyond. With more than 120 years of experience behind us, it’s no surprise that our teams consistently exceed expectations! Come join in on our purpose – We put people to work, we protect American freedoms, and we help our customers power and improve the world! https://dayzim.com
Job Summary
Responsibilities
- Maintains, troubleshoots, installs and distributes desktop and laptop computers and office equipment. 40%
- Provide computer user support and training. 20%
- Assist users with software installation and removal. Image new computers with corporate image. 15%
- Assist with network and infrastructure support such as servers, routers, switches, cabling, telephones server. Update Active Directory for changes in user and group security access. 10%
- Manage the development and maintenance of technical support documentation and processes for desktops including knowledge base for the general user self service. 10%
- Coordinate work for other helpdesk support personnel. Train incoming helpdesk support personnel on systems, processes and procedures. Develop and maintain helpdesk procedures. 5%
KSAs (Knowledge, Skills, and Abilities)
- Strong aptitude and willingness to learn and apply new computer technology and the ability to support existing hardware, software and image configurations.
- Detail oriented with strong organization and time management skills.
- Strong verbal and written communication and listening skills with the ability to obtain information for diagnosing problems quickly and effectively.
- Strong interpersonal skills with an ability to express technical concepts in a way that establishes rapport and gains understanding. Strong customer service orientation.
- Self-motivated individual who takes both initiative and accepts responsibility for actions.
Minimum Qualifications
- Bachelor’s Degree in Arts/Sciences (BA/BS) in Computer Science or Information Technology is preferred
- 3+ years experience in technical support of multiple hardware platforms and Microsoft operatings systems and applications required
Candidates may be required to satisfy additional job-related requirements, including those established and controlled by third parties, as part of the selection process.
Compensation and Benefits
We care about our employees and it shows. Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx, dental and vision coverage; life, AD&D and disability insurance; flexible spending accounts; 100% paid maternity leave for up to 12 weeks, parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees’ individual needs including pet insurance for our furry family members!
In compliance with this state's pay transparency laws, the salary range for this role is $61,680 - $92,520. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements).
Diversity, Inclusion & Equal Employment Opportunity
Day & Zimmermann is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated and promoted based on their contributions to our Company. Our collective strength is rooted in over a century of diverse employees and businesses, commitment to success, and delivery on promises made. Federal and state Equal Employment Opportunity laws prohibit employment discrimination based on race, color, religion, sex, sexual orientation, age, national origin, citizenship status, veteran status and disability status. Day & Zimmermann is committed to providing an equal opportunity work environment in full compliance with these laws. If you are an individual with a disability and you require an accommodation in the application process, please email reasonableaccommodation@dayzim.com, and please specify which position you are interested in, including job title and location.
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Mid Level Desktop Support Technician Jobs: Frequently Asked Questions
How do I get a mid level desktop support technician job?
Position yourself around ownership, not just task completion. Highlight tickets you resolved independently, systems you documented, or processes you improved. Certifications like CompTIA A+, Network+, or Microsoft 365 signal depth. Tailor your resume to show you can handle escalations and work across departments without hand-holding, which is exactly what hiring managers at this level are screening for.
Which companies hire mid level desktop support technicians?
Companies hiring mid level desktop support technicians right now include Komatsu, NTT DATA, and Aditi Consulting, based on current listings on Migrate Mate as of November 2026. Hiring at this level covers large enterprises with established IT departments, managed service providers, healthcare systems, and government contractors who need technicians capable of handling complex environments with minimal supervision.
Are there remote mid level desktop support technician jobs?
Yes, though remote availability at this level is more selective than for some tech roles. About 0% of mid level desktop support technician openings are remote or hybrid as of November 2026, reflecting demand for technicians who can support distributed workforces, manage remote device deployments, and troubleshoot issues without being physically on-site.
How do I move up to a mid level desktop support technician role?
Moving into a mid level role comes from consistently taking on more than your job description requires. That means volunteering to lead small projects, documenting repeat issues so others can resolve them faster, and building expertise in one area like Active Directory, endpoint management, or networking. Demonstrating measurable impact, such as reducing ticket resolution times, makes the case for advancement far more than tenure alone.
Which industries hire the most mid level desktop support technicians?
Mid Level desktop support technician roles concentrate in Technology & Software, Staffing & Recruiting, and Consulting & Professional Services, based on current listings on Migrate Mate as of November 2026. These sectors tend to run large, complex IT environments with high device counts and distributed users, which creates sustained demand for technicians with enough experience to work independently and support critical operations.