Intermediate Information Services Developer

Job Description

Overview

We are seeking a mid-level Intermediate Information Services Developer to join our Intelligent Automation team, with a primary focus on supporting Revenue Cycle Services (RCS) initiatives.

This role is centered on designing, building, and supporting automation solutions that improve operational efficiency, reduce manual effort, and enhance accuracy across critical healthcare processes. The ideal candidate brings a strong foundation in automation technologies—particularly Power Automate—along with the ability to collaborate with both technical and non-technical stakeholders.

Our teams shape strategic initiatives, have passion, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Software Design and Dev COE team in the role of Intermediate Information Services Developer. This position is full time, hybrid located in Indianapolis, IN.

Role Responsibilities

• Design, build, and maintain automation solutions using Power Automate, ServiceNow, and RPA tools such as Blue Prism
• Support a portfolio of automation initiatives for Revenue Cycle Services, including both project-based work and ongoing production support
• Partner with business stakeholders to gather requirements, analyze processes, and translate needs into scalable automation solutions
• Troubleshoot and resolve issues in existing automation workflows; monitor performance and optimize reliability
• Collaborate with IS leadership and cross-functional teams to prioritize and deliver automation solutions with measurable business impact
• Contribute to AI-driven use cases, partnering with internal teams to evaluate and implement intelligent automation opportunities
• Help mature and expand ServiceNow automation capabilities, including potential ownership of select automation functions
• Document solutions, provide knowledge transfer, and support end users and operations teams

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

Preferred

• Experience with ServiceNow workflows or automation capabilities
• Exposure to RPA platforms (e.g., Blue Prism, Automation Anywhere)
• Experience integrating systems via APIs, connectors, or data services
• Familiarity with healthcare workflows, particularly Revenue Cycle processes
• Strong problem-solving skills and ability to debug, troubleshoot, and optimize solutions
• Experience working with stakeholders to translate business needs into technical solutions
• Excellent communication skills—ability to explain technical concepts in clear, business-friendly language
• Exposure to AI or intelligent automation use cases
• Experience working in regulated environments (e.g., healthcare, compliance-focused industries)

Required

• Bachelor's degree preferred or equivalent experience.
• 3–5+ years of experience in software development, automation, or a related field
• Requires experience with one or more programming languages, including but not limited to: SQL, CCL(Cerner Command Language), HTML, CSS, XML, TCL, or JavaScript.
• Requires database experience such as but not limited to Oracle, SQL Server, etc.
• Healthcare, health insurance and health providers experience and understanding of processes is desired.
• Web-based technology experience (browsers, CSS, XML, XHTML, XSLT, JavaScript, jQuery, JSON, AJAX) preferred.
• Hands-on experience with Power Automate (cloud flows and/or desktop flows)
• Experience building and supporting end-to-end automation solutions (workflows, integrations, or RPA)

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals, and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.