Senior Level Director Of National Accounts Jobs
Senior level director of national accounts jobs place experienced professionals at the helm of enterprise partnerships, revenue strategy, and the account teams that deliver results across major clients. Openings concentrate in Insurance, Telecommunications, and Technology & Software, with employers like Cotiviti, Sun Life, and CIM hiring at this level now.
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With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
Position Overview
The Claims Division is seeking an AVP Claims Account Manager (CAM) to join the National Accounts Casualty (NAC) Team. In this role, the incumbent will actively manage and effectively oversee assigned NAC business accounts for workers’ compensation, auto, and general liability claims written on a guaranteed cost basis, high deductible, and self-insured retention basis handled by third party administrators.
Position Responsibilities
- Provide technical expertise and oversight to staff with handling workers’ compensation, auto liability & general Liability claims which also include handling and supervision of outsourced claims.
- Leads directs and has full management accountability for Claims staff with an emphasis on talent management and succession planning in accordance with corporate strategic direction.
- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis.
- Collaborates with Underwriting, Risk Management, Actuarial, and other stakeholders to ensure knowledge sharing on market trends, legal changes, portfolio management, and loss developments.
- Responsible for cost containment strategies including allocated and unallocated expenses within the Claims operation.
- Assist with development of Claims annual operational goals, objectives, and budgets.
- Manage and ensure accurate and timely case reserving.
- Communicate effectively with Underwriters, brokers, and reinsurers on relevant claim developments.
- Attend mediations, arbitrations, depositions, trials, as necessary.
- Work with our TPA’s to ensure proper claims handling and service delivery.
- Act as the Service Manager/Arch claims contact for all accounts written by NAC.
- Perform other duties and/or projects as assigned.
Required Skills
Provided below are the guidelines the recruiter will use to source and qualify resume submissions:
- Bachelor's degree required
- Demonstrated people management and development skills in a service/account management role.
- Exceptional communication (written and verbal), influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines.
- Strong problem-solving, analytical, organizational, multitasking, and time management skills
- Ability to take part in active strategic discussions.
- Ability to analyze and utilize data to make direct impact on claims’ outcomes.
- Minimum of five (5) years’ direct supervision of employee performance management
- Minimum of (10-15) years’ experience overseeing and managing multi-line claims with strong emphasis on auto liability, general liability, products, and professional liability as well as exposure to workers’ compensation for high deductible and self-insured accounts.
- Proper Adjuster Licenses in all applicable states
- Ability to handle high severity claims.
- Knowledge & expertise with multiple jurisdictions
- Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint, and Word
- Ability to work independently and in a team environment.
- Willing and able to travel 25%.
For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.
Boston/Dallas/Atlanta: $95,800 - $148,700/year
Chicago: $111,300 - $172,700/year
LA/NYC/Seattle/Jersey City: $123,600 - $191,900/year
Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.
Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more.
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
14400 Arch Insurance Group Inc.
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
Position Overview
The Claims Division is seeking an AVP Claims Account Manager (CAM) to join the National Accounts Casualty (NAC) Team. In this role, the incumbent will actively manage and effectively oversee assigned NAC business accounts for workers’ compensation, auto, and general liability claims written on a guaranteed cost basis, high deductible, and self-insured retention basis handled by third party administrators.
Position Responsibilities
- Provide technical expertise and oversight to staff with handling workers’ compensation, auto liability & general Liability claims which also include handling and supervision of outsourced claims.
- Leads directs and has full management accountability for Claims staff with an emphasis on talent management and succession planning in accordance with corporate strategic direction.
- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis.
- Collaborates with Underwriting, Risk Management, Actuarial, and other stakeholders to ensure knowledge sharing on market trends, legal changes, portfolio management, and loss developments.
- Responsible for cost containment strategies including allocated and unallocated expenses within the Claims operation.
- Assist with development of Claims annual operational goals, objectives, and budgets.
- Manage and ensure accurate and timely case reserving.
- Communicate effectively with Underwriters, brokers, and reinsurers on relevant claim developments.
- Attend mediations, arbitrations, depositions, trials, as necessary.
- Work with our TPA’s to ensure proper claims handling and service delivery.
- Act as the Service Manager/Arch claims contact for all accounts written by NAC.
- Perform other duties and/or projects as assigned.
Required Skills
Provided below are the guidelines the recruiter will use to source and qualify resume submissions:
- Bachelor's degree required
- Demonstrated people management and development skills in a service/account management role.
- Exceptional communication (written and verbal), influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines.
- Strong problem-solving, analytical, organizational, multitasking, and time management skills
- Ability to take part in active strategic discussions.
- Ability to analyze and utilize data to make direct impact on claims’ outcomes.
- Minimum of five (5) years’ direct supervision of employee performance management
- Minimum of (10-15) years’ experience overseeing and managing multi-line claims with strong emphasis on auto liability, general liability, products, and professional liability as well as exposure to workers’ compensation for high deductible and self-insured accounts.
- Proper Adjuster Licenses in all applicable states
- Ability to handle high severity claims.
- Knowledge & expertise with multiple jurisdictions
- Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint, and Word
- Ability to work independently and in a team environment.
- Willing and able to travel 25%.
For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.
Boston/Dallas/Atlanta: $95,800 - $148,700/year
Chicago: $111,300 - $172,700/year
LA/NYC/Seattle/Jersey City: $123,600 - $191,900/year
Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.
Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more.
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
14400 Arch Insurance Group Inc.
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Senior Level Director Of National Accounts Jobs: Frequently Asked Questions
How do I get a senior level director of national accounts job?
Employers hiring at this level want candidates who have owned a national portfolio, not just managed individual accounts. Demonstrating that you have led cross-functional teams, hit or exceeded revenue targets on a large book of business, and built lasting relationships with C-suite buyers gives you a clear edge. A history of developing junior account managers and influencing commercial strategy strengthens your candidacy further.
Which companies hire senior level director of national accountss?
Companies hiring senior level director of national accountss right now include Cotiviti, Sun Life, and CIM, based on current listings on Migrate Mate as of July 2026. Hiring at this level tends to come from large enterprises, distributors, and consumer goods or technology companies managing complex, multi-location customer relationships that require experienced executive oversight.
Are there remote senior level director of national accounts jobs?
Yes, though many roles still require regular travel to key accounts and headquarters. About 71% of senior level director of national accounts openings are remote or hybrid as of July 2026, reflecting how relationship-heavy this function is. Fully remote options exist most often in technology and software verticals where account activity is managed digitally.
What makes a director of national accounts role senior level?
Senior level director of national accounts roles are defined by portfolio scale, strategic ownership, and leadership responsibility. Where mid-level roles focus on executing account plans, senior roles involve setting commercial direction, owning revenue outcomes across a national or enterprise-wide book of business, negotiating high-value contracts independently, and mentoring or managing other account directors or managers.
Which industries hire the most senior level director of national accountss?
Senior Level director of national accounts roles concentrate in Insurance, Telecommunications, and Technology & Software, based on current listings on Migrate Mate as of July 2026. These sectors drive hiring at this level because they rely on sustained, high-value national partnerships where experienced leadership directly influences long-term revenue retention and growth.