Engineering Support Manager Jobs
Engineering Support Manager jobs are open across manufacturing, technology, telecommunications, and defense, at every level from team lead to senior manager and director, with specializations in technical support operations, field service management, and customer engineering. Find a role that fits below and apply directly.
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Job Summary:
Demonstrates leadership and machine/process knowledge to coordinate, train and mentor cross-functional teams; drives functional excellence by root cause problem solving and leading Preventative Maintenance and Predictive Maintenance activities; demonstrates well-rounded technical skills and functions as the catalyst of continuous learning.
Key Responsibilities:
In this role, you will make an impact in the following ways:
Maintains safe work habits and actions in all aspects of the daily task; evaluates reactive work for safety issues, plans projects so that safety is key, and reviews preventative work for any unforeseen items that may present safety hurdles.
Performs electrical, mechanical, and fabrication tasks across various specialties including setting up and operating machine tools such as lathes, milling machines, shapers, Computerized Numerical Controlled (CNC) equipment, welders, and grinders to machine parts to specifications.
Diagnoses malfunctioning systems, apparatuses, and components using test equipment and hand tools to locate the cause of breakdown, correct the problem, and document machine downtime.
Reads, interprets, and follows, blue prints, work instructions, and manuals; prepares or follows blueprints; notes modifications to blueprints to document equipment modifications; documents work performed by paper and electronically.
Improves preventative maintenance and work order completion; assists maintenance manager with tracking and scheduling preventative maintenance and work orders; assists operations in promoting its preventative maintenance completion and removing roadblocks.
Works cross-functionally to make repairs within one’s capability.
Performs work in a wide variety of conditions, such as extreme heat, cold, and moisture.
Maintains housekeeping and safety in work areas.
Understands and applies appropriate company and department rules and guidelines to work.
Knows and complies with departmental, site, and company safety policies and procedures including the proper wear and use of require personal protective equipment.
Remains flexible and performs other miscellaneous duties, as required, to get the job done.
Completes work with minimal supervision.
Core Responsibilities
Leads safety initiatives and activities; sets the example for all safety policies and procedure.
Acts as a role model and encourages Support Specialists to perform up to their capability.
Recognized within the area as subject matter expert; coordinates and coaches Support Specialists on daily tasks.
Leads training and personal development in the team; identifies the training needs and conducts training.
Recognized as the point of contact for Facilities, Quality, Manufacturing Engineering and other stakeholders on problem identification, trouble shooting and equipment issue resolution and repair.
Flexibility supports needs from different shift; maintains communication across shifts
Leads the effort of driving Preventative Maintenance and Predictive Maintenance to identify current or future machine maintenance issues and works to solve them.
Assists management with identification of improvement area and coordinates improvement projects in the department; exercises independent decision making and initiative in determining what needs to be done and planning and implementing the needed activities
Leads the effort to drive root cause problem solving by utilizing data analysis and formal problem solving tools (A3s, FMEA, FTA, etc.); coaches Support Specialists on root cause problem solving.
Drives standardized work, and leads effort to create work instructions.
Demonstrates adaptability and responsiveness to changing work needs; assists introducing new machines, technologies and processes.
Plans and coordinates continuous learning in the team in order to prepare team members for changing work demands.
Competencies:
To be successful in this role you will need the following:
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Decision quality - Making good and timely decisions that keep the organization moving forward.
Demonstrates self-awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Drives results - Consistently achieving results, even under tough circumstances.
Ensures accountability - Holding self and others accountable to meet commitments.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
Controls Safety - Recognizes controls related hazards in a manufacturing environment (Electrical, Hydraulic, Pneumatic) to incorporate safe practices and procedures as part of the daily work plan to reduce injuries and create a safe machine environment.
Manufacturing Knowledge - Demonstrates the knowledge of manufacturing by correctly implementing changes in current processes, equipment, and applications to meet the function's needs and contribute towards continuous improvement.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
Education, Licenses, Certifications:
Knowledge and Skills
Knowledge of various hardware and software used in the control of manufacturing processes and equipment.
Understands the functionality of factory floor networking system.
Understands equipment functionality and maintenance processes.
Understands and utilizes Maximo for Preventative Maintenance and Predictive Maintenance inventory management.
Understands customer expectation around quality, delivery, cost, etc.
Experience:
Associate’s degree with two-four years of relevant experience OR
Trade certificate with six years of relevant experience OR
Eight years of relevant experience OR
Department of Labor certification.
This position is to hire a controls OESS for 3rd shift in a precision machining factory. There are serval CNC systems such as Siemens, Fanuc, and Rexroth. There are also serval PLC control systems such as AB, Siemens. The factory is high automation. Robots are used on most the machines. This position requires rich experience of CNC, PLC, Robot, sensors. It requires to use CNC, PLC , Robot program for troubleshooting and fix the heavy downtime issues. Meanwhile it requires document the work and transfer the knowledge to the team members. This position also requires to work on projects for continuous improvement such as spare parts management, safe projects, controls upgrade, automation projects, etc.
Orientation Details: 11/16/2026 1pm FSP G275
Selection will be based on a resume and interview process to determine the successful bidders based off qualifications AND it is mandatory that all potential candidates/bidders attend an on-shift orientation to learn more information regarding the position and have the opportunity to ask questions about the role.
All bids and resumes must be submitted in MYHR by 7:00 am of the POSTING REMOVAL DATE
Bids arriving late will NOT be honored.
Interested applicants MUST submit a resume.
Applicants cannot have active discipline for work rule violations or attendance, as of posting date.
Applicants must receive positive feedback from their current manager.
Candidates are preferred to be certified on multiple operations within the area.
Candidates must complete a successful interview for the position.
Job Manufacturing
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Shop
ReqID 2441846
Relocation Package Yes
100% On-Site No
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.
Job Summary:
Demonstrates leadership and machine/process knowledge to coordinate, train and mentor cross-functional teams; drives functional excellence by root cause problem solving and leading Preventative Maintenance and Predictive Maintenance activities; demonstrates well-rounded technical skills and functions as the catalyst of continuous learning.
Key Responsibilities:
In this role, you will make an impact in the following ways:
Maintains safe work habits and actions in all aspects of the daily task; evaluates reactive work for safety issues, plans projects so that safety is key, and reviews preventative work for any unforeseen items that may present safety hurdles.
Performs electrical, mechanical, and fabrication tasks across various specialties including setting up and operating machine tools such as lathes, milling machines, shapers, Computerized Numerical Controlled (CNC) equipment, welders, and grinders to machine parts to specifications.
Diagnoses malfunctioning systems, apparatuses, and components using test equipment and hand tools to locate the cause of breakdown, correct the problem, and document machine downtime.
Reads, interprets, and follows, blue prints, work instructions, and manuals; prepares or follows blueprints; notes modifications to blueprints to document equipment modifications; documents work performed by paper and electronically.
Improves preventative maintenance and work order completion; assists maintenance manager with tracking and scheduling preventative maintenance and work orders; assists operations in promoting its preventative maintenance completion and removing roadblocks.
Works cross-functionally to make repairs within one’s capability.
Performs work in a wide variety of conditions, such as extreme heat, cold, and moisture.
Maintains housekeeping and safety in work areas.
Understands and applies appropriate company and department rules and guidelines to work.
Knows and complies with departmental, site, and company safety policies and procedures including the proper wear and use of require personal protective equipment.
Remains flexible and performs other miscellaneous duties, as required, to get the job done.
Completes work with minimal supervision.
Core Responsibilities
Leads safety initiatives and activities; sets the example for all safety policies and procedure.
Acts as a role model and encourages Support Specialists to perform up to their capability.
Recognized within the area as subject matter expert; coordinates and coaches Support Specialists on daily tasks.
Leads training and personal development in the team; identifies the training needs and conducts training.
Recognized as the point of contact for Facilities, Quality, Manufacturing Engineering and other stakeholders on problem identification, trouble shooting and equipment issue resolution and repair.
Flexibility supports needs from different shift; maintains communication across shifts
Leads the effort of driving Preventative Maintenance and Predictive Maintenance to identify current or future machine maintenance issues and works to solve them.
Assists management with identification of improvement area and coordinates improvement projects in the department; exercises independent decision making and initiative in determining what needs to be done and planning and implementing the needed activities
Leads the effort to drive root cause problem solving by utilizing data analysis and formal problem solving tools (A3s, FMEA, FTA, etc.); coaches Support Specialists on root cause problem solving.
Drives standardized work, and leads effort to create work instructions.
Demonstrates adaptability and responsiveness to changing work needs; assists introducing new machines, technologies and processes.
Plans and coordinates continuous learning in the team in order to prepare team members for changing work demands.
Competencies:
To be successful in this role you will need the following:
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Decision quality - Making good and timely decisions that keep the organization moving forward.
Demonstrates self-awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Drives results - Consistently achieving results, even under tough circumstances.
Ensures accountability - Holding self and others accountable to meet commitments.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
Controls Safety - Recognizes controls related hazards in a manufacturing environment (Electrical, Hydraulic, Pneumatic) to incorporate safe practices and procedures as part of the daily work plan to reduce injuries and create a safe machine environment.
Manufacturing Knowledge - Demonstrates the knowledge of manufacturing by correctly implementing changes in current processes, equipment, and applications to meet the function's needs and contribute towards continuous improvement.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
Education, Licenses, Certifications:
Knowledge and Skills
Knowledge of various hardware and software used in the control of manufacturing processes and equipment.
Understands the functionality of factory floor networking system.
Understands equipment functionality and maintenance processes.
Understands and utilizes Maximo for Preventative Maintenance and Predictive Maintenance inventory management.
Understands customer expectation around quality, delivery, cost, etc.
Experience:
Associate’s degree with two-four years of relevant experience OR
Trade certificate with six years of relevant experience OR
Eight years of relevant experience OR
Department of Labor certification.
This position is to hire a controls OESS for 3rd shift in a precision machining factory. There are serval CNC systems such as Siemens, Fanuc, and Rexroth. There are also serval PLC control systems such as AB, Siemens. The factory is high automation. Robots are used on most the machines. This position requires rich experience of CNC, PLC, Robot, sensors. It requires to use CNC, PLC , Robot program for troubleshooting and fix the heavy downtime issues. Meanwhile it requires document the work and transfer the knowledge to the team members. This position also requires to work on projects for continuous improvement such as spare parts management, safe projects, controls upgrade, automation projects, etc.
Orientation Details: 11/16/2026 1pm FSP G275
Selection will be based on a resume and interview process to determine the successful bidders based off qualifications AND it is mandatory that all potential candidates/bidders attend an on-shift orientation to learn more information regarding the position and have the opportunity to ask questions about the role.
All bids and resumes must be submitted in MYHR by 7:00 am of the POSTING REMOVAL DATE
Bids arriving late will NOT be honored.
Interested applicants MUST submit a resume.
Applicants cannot have active discipline for work rule violations or attendance, as of posting date.
Applicants must receive positive feedback from their current manager.
Candidates are preferred to be certified on multiple operations within the area.
Candidates must complete a successful interview for the position.
Job Manufacturing
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Shop
ReqID 2441846
Relocation Package Yes
100% On-Site No
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.
Engineering Support Manager Jobs by Experience Level
See All 273+ Engineering Support Manager Jobs
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Find JobsEngineering Support Manager Job Market
Who's Hiring
- Lockheed Martin27
- Amazon13
- Trinzic9
- Apple7
- General Dynamics Mission Systems6
Top Industries Hiring
- Technology & Software
- Energy
- Education
- Aerospace & Defense
- Electronics & Hardware
What Employers Look For
The qualifications that appear most often in engineering support manager jobs.
- 5 or more years of experience in technical support or engineering services roles
- Proven experience managing and developing teams of engineers or technical specialists
- Proficiency with ticketing and field service management platforms
- Bachelor's degree in engineering, computer science, or a related technical field
- Experience owning SLA targets, escalation processes, and customer satisfaction metrics
- Familiarity with ITIL frameworks or comparable service delivery methodologies
Tips for Your Engineering Support Manager Job Search
Quantify your team and ticket metrics
Hiring managers want to see scale: how many engineers you led, the size of the support queue you managed, and how you moved resolution times. Pull those numbers from your last role before you write a single bullet.
Tailor your resume to each tier
An engineering support manager role at a 50-person hardware startup needs different emphasis than one at a Fortune 500 telecom. Read the job description for whether they want cost reduction, team growth, or SLA ownership, and lead with whichever fits.
Target postings that name your tech stack
Job listings for this role often call out specific tools, whether that is ticketing platforms, remote diagnostic software, or field service management systems. Filter your search to openings that match the systems you already know to get past the first screening.
Apply early to roles that fit
Migrate Mate lists engineering support manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a structured conflict scenario
Interviewers for this role almost always ask how you handled an escalation between a support engineer and a frustrated client. Prepare a specific example with a clear action you took and the outcome it produced, not a vague answer about communication.
Negotiate scope before you negotiate salary
Before accepting an offer, get clarity on reporting lines, headcount authority, and whether the role owns the support budget or just the team. Misaligned scope is the reason most engineering support managers leave within two years.
Engineering Support Manager Jobs: Frequently Asked Questions
Which companies are hiring the most engineering support managers?
Lockheed Martin, Amazon, and Trinzic are hiring the most engineering support managers right now, with openings concentrated in Texas, California, and Virginia, based on current listings on Migrate Mate as of November 2026. Industries with the most active hiring include defense, industrial equipment, and enterprise technology.
How many engineering support manager jobs are remote?
About 53% of engineering support manager openings are fully remote or hybrid as of November 2026, with remote arrangements more common in software-focused support roles than in field service or hardware-dependent positions. Roles tied to on-site equipment, lab environments, or field teams are far more likely to require in-person presence.
How do you become an engineering support manager?
Start by building several years of hands-on experience as a support engineer or field technician so you understand the work your future team will do. Move into a team lead or senior engineer role where you take on scheduling, escalation handling, or mentorship. From there, apply for manager roles where you can own a full support function, including hiring, process design, and customer relationships.
Can you get hired as an engineering support manager with little experience?
Some companies will hire candidates with strong technical depth and limited formal management experience, especially at smaller organizations that need a working manager who still contributes as an individual. Demonstrate that you have informally led projects, trained colleagues, or owned a customer relationship, and frame those examples in terms of outcomes rather than titles.
What does the engineering support manager interview process look like?
The process typically starts with a recruiter screen focused on your background and team size, followed by a technical interview to confirm your engineering depth. A panel round with cross-functional stakeholders usually covers how you handle escalations, run a team, and work with product or sales. Many companies also include a case study or scenario exercise where you walk through how you would diagnose a systemic support failure.
Where can I find and apply to engineering support manager jobs?
You can find and apply to engineering support manager jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience level, industry, and location preference, then apply directly to each one that fits.
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