Experience Lead Jobs
Experience Lead jobs are open across retail, hospitality, technology, financial services, and consumer brands, from mid-level to director, with specializations in customer experience, digital experience, and employee experience design. Scan the live roles below and apply to whichever ones fit.
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What you'll bring to the team
Job Summary:
The attractions lead assists the team in the day-to-day guest experience operations at the attraction. The Lead’s primary responsibility is serving as the Manager on Duty for the entire attraction, ensuring the efficient operation of our Attraction, Retail Shop, and Diner. Leads also play a vital role in developing our front-line staff to deliver world-class customer service daily.
Key Responsibilities:
Serve as Manager on Duty for the Attraction, including but not limited to:
- Oversee the smooth operation of all departments, including Admissions, Attractions, Food and Beverage, and Retail
- Delegate, and monitor daily assignments for front-line staff.
- Lead and motivate staff to be “guest-obsessed” and provide exemplary customer service.
- Uphold all health and safety policies and procedures and ensure all teams comply.
- Manage queues and guest flow within the busiest areas of the attraction most safely and optimally.
- Efficiently respond to guest issues and concerns throughout the day by communicating among relevant departments.
Training of Front-line Hosts
- Initiate and organize host training in ride safety, water safety, profit protection, and guest service standards.
- Maintain adequate records.
- Ensure team members are empowered to deliver outstanding customer service, including guest recovery, as needed.
- Evaluate workforce performance. Coach and escalate as needed.
Support Guest Experience
- When not duty managing, Leads will support their respective department in areas such as training, stocking, inventory controls, employee engagement, and fulfilling necessary shift coverage.
- Other duties as assigned.
Qualifications & Experience
Education and Experience:
- A high school diploma or general education degree (GED) is preferred.
- Customer service and guest interaction experience and proficiency are required.
- Experience and passion for entertaining children and families is required.
- The ability to train others effectively is required.
- This position requires a fun, expert, outgoing approach to interacting with others, leading a team to do the same, and providing service on the highest possible level.
- Excellent communication and motivational skills are required.
- Must be able to work in a fast-paced, multi-task environment.
- Able and willing to work occasionally on weekends, evenings, and holidays, as needed.
Benefits
About The Benefits
Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.
- Flexible hours.
- 30% discount in the retail store.
- Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.
- Competitive 401K.
- Discounts through the Merlin Marketplace Website – on almost anything you buy online.
- FUN working environment and much more!
About Us
is a global leader in location-based, family entertainment. As one of the world’s largest attraction operators, we create and deliver memorable, immersive brand experiences for our millions of guests. We put all our energy into creating magical memories for our guests. With 67 million visitors every year, that’s a lot of unforgettable moments.
Everyone Matters at Merlin.
We want to ensure that everyone can perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion.
Pay Range
What you'll bring to the team
Job Summary:
The attractions lead assists the team in the day-to-day guest experience operations at the attraction. The Lead’s primary responsibility is serving as the Manager on Duty for the entire attraction, ensuring the efficient operation of our Attraction, Retail Shop, and Diner. Leads also play a vital role in developing our front-line staff to deliver world-class customer service daily.
Key Responsibilities:
Serve as Manager on Duty for the Attraction, including but not limited to:
- Oversee the smooth operation of all departments, including Admissions, Attractions, Food and Beverage, and Retail
- Delegate, and monitor daily assignments for front-line staff.
- Lead and motivate staff to be “guest-obsessed” and provide exemplary customer service.
- Uphold all health and safety policies and procedures and ensure all teams comply.
- Manage queues and guest flow within the busiest areas of the attraction most safely and optimally.
- Efficiently respond to guest issues and concerns throughout the day by communicating among relevant departments.
Training of Front-line Hosts
- Initiate and organize host training in ride safety, water safety, profit protection, and guest service standards.
- Maintain adequate records.
- Ensure team members are empowered to deliver outstanding customer service, including guest recovery, as needed.
- Evaluate workforce performance. Coach and escalate as needed.
Support Guest Experience
- When not duty managing, Leads will support their respective department in areas such as training, stocking, inventory controls, employee engagement, and fulfilling necessary shift coverage.
- Other duties as assigned.
Qualifications & Experience
Education and Experience:
- A high school diploma or general education degree (GED) is preferred.
- Customer service and guest interaction experience and proficiency are required.
- Experience and passion for entertaining children and families is required.
- The ability to train others effectively is required.
- This position requires a fun, expert, outgoing approach to interacting with others, leading a team to do the same, and providing service on the highest possible level.
- Excellent communication and motivational skills are required.
- Must be able to work in a fast-paced, multi-task environment.
- Able and willing to work occasionally on weekends, evenings, and holidays, as needed.
Benefits
About The Benefits
Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.
- Flexible hours.
- 30% discount in the retail store.
- Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.
- Competitive 401K.
- Discounts through the Merlin Marketplace Website – on almost anything you buy online.
- FUN working environment and much more!
About Us
is a global leader in location-based, family entertainment. As one of the world’s largest attraction operators, we create and deliver memorable, immersive brand experiences for our millions of guests. We put all our energy into creating magical memories for our guests. With 67 million visitors every year, that’s a lot of unforgettable moments.
Everyone Matters at Merlin.
We want to ensure that everyone can perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion.
Pay Range
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Find Experience Lead JobsExperience Lead Job Market
Who's Hiring
- Amazon44
- 2020 Companies16
- LawnStarter14
- European Wax Center11
- McDonald's7
Top Industries Hiring
- Technology & Software10
- Science & Research1
- Banking & Financial Services1
- Investment & Asset Management1
What Employers Look For
The qualifications that appear most often in experience lead jobs.
- Five or more years of experience design, CX strategy, or service design work
- Proficiency in journey mapping, service blueprinting, and experience research methods
- Demonstrated ability to lead cross-functional teams and influence without direct authority
- Familiarity with CX measurement frameworks such as NPS, CSAT, or CES
- Experience with design or research tools such as Miro, Figma, or Qualtrics
- Bachelor's degree in design, human factors, business, psychology, or a related field
Tips for Your Experience Lead Job Search
Quantify experience outcomes on your resume
Experience leads are hired to move metrics, so your resume needs to show it. Replace vague descriptions with results like customer satisfaction score improvements, journey completion rates, or reduction in drop-off at key touchpoints. Numbers convert faster than responsibilities.
Build a portfolio of journey maps
Most experience lead roles expect a portfolio during the hiring process. Include current-state and future-state journey maps, service blueprints, or touchpoint audits you have led. Annotate each piece to show your decision-making, not just the finished artifact.
Apply early to roles that fit
Migrate Mate lists experience lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your specialty
Experience lead roles split sharply between customer experience, employee experience, and digital product experience. Filter your search by those sub-labels because the interview, the team structure, and the required tools differ significantly across each area.
Prepare a cross-functional influence story
Interviewers for experience lead positions consistently probe for evidence that you have driven change without direct authority. Have a specific example ready that shows how you aligned marketing, product, and operations around a shared experience initiative and what resulted from it.
Negotiate scope alongside compensation
Experience lead titles vary enormously in authority. Before accepting any offer, clarify whether the role has budget ownership, headcount, and a seat at product or brand roadmap reviews. A title without those levers limits what you can actually deliver and stalls career growth.
Experience Lead Jobs: Frequently Asked Questions
Which companies are hiring the most experience leads?
Amazon, 2020 Companies, and LawnStarter are hiring the most experience leads right now, with openings concentrated in California, New York, and Texas, based on current listings on Migrate Mate as of November 2026. Demand is strongest at large consumer brands, financial institutions, and technology companies investing in dedicated experience functions.
How many experience lead jobs are remote?
About 48% of experience lead openings are fully remote or hybrid as of November 2026, reflecting the research and strategy-heavy nature of the role. Digital and employee experience sub-specialties tend to offer the highest share of remote arrangements, while retail and hospitality-focused experience leads are more likely to require on-site presence.
How do you become an experience lead?
Start by building hands-on skills in journey mapping, qualitative research, and cross-functional facilitation through roles in customer experience, UX, or service design. Develop a portfolio of end-to-end experience projects that show strategic thinking and measurable outcomes. Progress to a lead or senior contributor role, then actively pursue opportunities to own a program or initiative from diagnosis through implementation before stepping into an experience lead title.
How do you get hired as an experience lead with little experience?
Focus on roles labeled associate experience lead, experience strategist, or CX analyst, which typically require less seniority. Demonstrate depth in one specialty, such as research facilitation or journey mapping, rather than claiming broad expertise you have not yet earned. Contribute to open-source service design projects or document a pro-bono experience audit to build portfolio evidence. Hiring managers weigh demonstrated problem-solving over years of tenure more often in this discipline than in many others.
What does the experience lead interview process look like?
Most experience lead interviews involve a screening call with a recruiter, a structured interview with the hiring manager focused on past projects and cross-functional leadership, and a portfolio review or take-home case study. Final rounds typically include a panel with stakeholders from product, marketing, or operations who assess your ability to influence and align diverse teams. Some employers add a live whiteboard or facilitation exercise to evaluate your collaborative design skills directly.
Where can I find and apply to experience lead jobs?
You can find and apply to experience lead jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your specialization and seniority level, then apply directly to each listing that fits your background and goals.
See All 286+ Experience Lead Jobs
Find roles that match your experience and apply in just a few clicks.
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