Mid Level First Line Support Jobs
Mid level first line support jobs go to professionals ready to own escalation workflows, guide junior staff through complex issues, and resolve incidents with minimal management input. Openings are spread across on-site, remote, and hybrid settings in Healthcare & Medical Services, Chemicals & Materials, and Aerospace & Defense, with Graham Packaging Company, UC Health, and PruittHealth among the employers hiring at this level now.
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Showing 5 of 37+ Mid Level First Line Support jobs
The Clinical Care Coordinator will serve as departmental support for any clinical or non-clinical need. The position will help leadership track and implement system and departmental initiatives. The clinical program coordinator will assist with any patient care needs, clinic flow, and other duties that support the growth of the division.
Maintain Departmental Standards:
Establish, maintain, and audit patient satisfaction information and data to improve patient satisfaction initiatives
Investigate patient satisfaction discrepancies and make recommendations to resolve and ensure future discrepancy is not repeated
Audit and analyze departmental processes and systems to ensure accuracy and all tasks are being carried out appropriately
Act as Subject Matter Expert for department within scope of practice
Maintain department goals and or tasks to keep them on schedule and help implement them
Update departmental policies and procedures, maintain records, and distribute to staff
Training and Development:
Assist in development and training of staff as outlined by leadership
Monitor training completion and licensure renewals and work with leadership on any necessary training remediation
Administrative Support:
Maintain personnel file system
Maintain calendars, schedule meetings, send notifications to staff
Order supplies within budget and process invoices and check requests
Document Control:
Assist with copying, faxing, and mailings
Create reports to review and maintain enterprise standards
Draft various documents and maintain departmental manuals/rosters/lists
Registration Processing & Front Desk Management:
Assist with registration, pre-registration, greeting patients, and sign in of patients
Clinical Coordination:
Assist with referral and work ques
Assist with pre-visit planning and preparation
Help with scheduling and medical record management
Other Duties as Assigned
Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!
About UC Health
At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.
As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.
UC Health is an EEO employer.
Minimum Required: High School Diploma/GED.
Preferred: Bachelor's Degree. | LICENSE & CERTIFICATION: None.
Minimum Required: 3 - 5 Years equivalent experience.
Preferred: 6 - 10 Years equivalent experience.
The Clinical Care Coordinator will serve as departmental support for any clinical or non-clinical need. The position will help leadership track and implement system and departmental initiatives. The clinical program coordinator will assist with any patient care needs, clinic flow, and other duties that support the growth of the division.
Maintain Departmental Standards:
Establish, maintain, and audit patient satisfaction information and data to improve patient satisfaction initiatives
Investigate patient satisfaction discrepancies and make recommendations to resolve and ensure future discrepancy is not repeated
Audit and analyze departmental processes and systems to ensure accuracy and all tasks are being carried out appropriately
Act as Subject Matter Expert for department within scope of practice
Maintain department goals and or tasks to keep them on schedule and help implement them
Update departmental policies and procedures, maintain records, and distribute to staff
Training and Development:
Assist in development and training of staff as outlined by leadership
Monitor training completion and licensure renewals and work with leadership on any necessary training remediation
Administrative Support:
Maintain personnel file system
Maintain calendars, schedule meetings, send notifications to staff
Order supplies within budget and process invoices and check requests
Document Control:
Assist with copying, faxing, and mailings
Create reports to review and maintain enterprise standards
Draft various documents and maintain departmental manuals/rosters/lists
Registration Processing & Front Desk Management:
Assist with registration, pre-registration, greeting patients, and sign in of patients
Clinical Coordination:
Assist with referral and work ques
Assist with pre-visit planning and preparation
Help with scheduling and medical record management
Other Duties as Assigned
Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!
About UC Health
At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.
As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.
UC Health is an EEO employer.
Minimum Required: High School Diploma/GED.
Preferred: Bachelor's Degree. | LICENSE & CERTIFICATION: None.
Minimum Required: 3 - 5 Years equivalent experience.
Preferred: 6 - 10 Years equivalent experience.
See All 37 Mid Level First Line Support Jobs
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Find JobsMid Level First Line Support Job Market
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services20
- Chemicals & Materials9
- Aerospace & Defense2
- Education1
- Manufacturing1
Mid Level First Line Support Jobs: Frequently Asked Questions
How do I get a mid level first line support job?
Position your experience around ownership, not just task completion. Highlight tickets you resolved end to end, documentation you wrote or improved, and moments you guided a colleague through a tricky issue. Tailor your resume to show escalation judgment and familiarity with the tools and systems listed in each job posting, since mid level roles expect you to contribute from day one.
Which companies hire mid level first line supports?
Companies hiring mid level first line supports right now include Graham Packaging Company, UC Health, and PruittHealth, based on current listings on Migrate Mate as of November 2026. At this level, hiring comes from a broad mix of employers, including managed service providers, enterprise technology teams, healthcare organizations, and large retail operations that run dedicated support functions.
Are there remote mid level first line support jobs?
Yes, though availability varies by employer and role type. About 0% of mid level first line support openings are remote or hybrid as of November 2026, reflecting sustained demand for experienced support professionals who can work independently without on-site supervision. Fully remote roles tend to favor candidates with demonstrated experience managing tickets and communicating clearly across digital channels.
How do I move up to a mid level first line support role?
Moving into mid level first line support means building a record of solving problems independently and taking on work that goes beyond the ticket queue. Focus on deepening your technical knowledge in the systems your team uses, volunteering to handle escalations, contributing to process improvements, and documenting solutions others can reuse. Employers look for candidates who have grown their scope, not just their tenure.
Which industries hire the most mid level first line supports?
Mid Level first line support roles concentrate in Healthcare & Medical Services, Chemicals & Materials, and Aerospace & Defense, based on current listings on Migrate Mate as of November 2026. These sectors drive consistent hiring at this level because they operate large user bases or customer-facing systems that require experienced support professionals capable of handling complex issues and maintaining service quality under pressure.