Senior Level Guest Relations Officer Jobs
Senior level guest relations officer jobs place experienced professionals in charge of shaping service standards, owning guest satisfaction outcomes, and leading the front-line teams that deliver them. Openings concentrate in Education, Science & Research, and Technology & Software, with 38% remote or hybrid availability, and employers like Amazon, Jobot, and Google hiring at this level now.
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Showing 4 of 40+ Senior Level Guest Relations Officer jobs
About Airwallex
Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.
How You'll Make Impact
You'll shape Airwallex's global corporate development strategy in line with the company’s long-term vision and help drive strategic growth and investor engagement globally.
- Identify, assess, and develop a pipeline of actionable M&A opportunities, from tuck-in acquisitions to larger transformational transactions.
- Lead live M&A execution, including operating and financial modelling, due diligence, cross-functional coordination, and post-acquisition integration.
- Build and maintain relationships with venture, growth, and public equity investors.
- Develop clear investor materials and communicate Airwallex’s strategy, performance, and growth drivers to internal and external stakeholders.
- Partner with Finance, Legal, Data Science, the CEO’s Office, and other teams to support fundraising, strategic finance initiatives, and high-impact decisions across the business.
This role is prioritized for New York, with San Francisco also under consideration, and you'll be expected to work from the office three days a week (Mondays, Wednesdays, Thursdays).
Essentials
What we're looking for
- 10+ years of experience in top-tier investment banking, private equity, venture capital, management consulting, corporate development, or an equivalent field.
- A bachelor’s degree or equivalent.
- Investment banking experience, including M&A and live deal execution.
- Strong analytical skills and data literacy, with the ability to create clear, concise investment memos and financial models.
- Exceptional written and verbal communication skills, with the ability to explain complex concepts to senior management and external stakeholders.
- A track record of operating as a self-starter, prioritising effectively, and managing a demanding workload.
- A strong sense of accountability for delivering important outcomes.
Preferred
- Experience in technology, financial services, and/or a high-growth environment.
You'll thrive here if
- You're comfortable making decisions with incomplete information and moving quickly anyway.
- You connect dots across functions and hold the big picture without losing grip on the details.
- You simplify complexity rather than hiding behind it.
- You come to the table with a point of view, not just a problem.
- You can advocate hard for a position, then fully support the team’s direction once a call is made.
Learn More About Your Team
Finance & Corporate Development helps Airwallex grow with control. We're a trusted partner to the business, providing actionable insights on performance, supporting market and product expansion and helping to shape the future of our product. We ensure that Airwallex meets its financial reporting, tax and safeguarding obligations globally. We work with existing and prospective investors to raise capital and ensure it is deployed effectively. This is a team for people who want to reimagine how the CFO office works. We’re looking for founder-like energy, high integrity and a passion for technology. You'll thrive here if you enjoy working cross-functionally, think from first principles and can balance speed of execution with analytical precision.
Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Compensation Range: $220K - $275K
About Airwallex
Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.
How You'll Make Impact
You'll shape Airwallex's global corporate development strategy in line with the company’s long-term vision and help drive strategic growth and investor engagement globally.
- Identify, assess, and develop a pipeline of actionable M&A opportunities, from tuck-in acquisitions to larger transformational transactions.
- Lead live M&A execution, including operating and financial modelling, due diligence, cross-functional coordination, and post-acquisition integration.
- Build and maintain relationships with venture, growth, and public equity investors.
- Develop clear investor materials and communicate Airwallex’s strategy, performance, and growth drivers to internal and external stakeholders.
- Partner with Finance, Legal, Data Science, the CEO’s Office, and other teams to support fundraising, strategic finance initiatives, and high-impact decisions across the business.
This role is prioritized for New York, with San Francisco also under consideration, and you'll be expected to work from the office three days a week (Mondays, Wednesdays, Thursdays).
Essentials
What we're looking for
- 10+ years of experience in top-tier investment banking, private equity, venture capital, management consulting, corporate development, or an equivalent field.
- A bachelor’s degree or equivalent.
- Investment banking experience, including M&A and live deal execution.
- Strong analytical skills and data literacy, with the ability to create clear, concise investment memos and financial models.
- Exceptional written and verbal communication skills, with the ability to explain complex concepts to senior management and external stakeholders.
- A track record of operating as a self-starter, prioritising effectively, and managing a demanding workload.
- A strong sense of accountability for delivering important outcomes.
Preferred
- Experience in technology, financial services, and/or a high-growth environment.
You'll thrive here if
- You're comfortable making decisions with incomplete information and moving quickly anyway.
- You connect dots across functions and hold the big picture without losing grip on the details.
- You simplify complexity rather than hiding behind it.
- You come to the table with a point of view, not just a problem.
- You can advocate hard for a position, then fully support the team’s direction once a call is made.
Learn More About Your Team
Finance & Corporate Development helps Airwallex grow with control. We're a trusted partner to the business, providing actionable insights on performance, supporting market and product expansion and helping to shape the future of our product. We ensure that Airwallex meets its financial reporting, tax and safeguarding obligations globally. We work with existing and prospective investors to raise capital and ensure it is deployed effectively. This is a team for people who want to reimagine how the CFO office works. We’re looking for founder-like energy, high integrity and a passion for technology. You'll thrive here if you enjoy working cross-functionally, think from first principles and can balance speed of execution with analytical precision.
Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Compensation Range: $220K - $275K
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Who's Hiring
Top Industries Hiring
- Education
- Science & Research
- Technology & Software
- Healthcare & Medical Services
- Investment & Asset Management
Senior Level Guest Relations Officer Jobs: Frequently Asked Questions
How do I get a senior level guest relations officer job?
Employers hiring at the senior level look for candidates who have led guest experience programs, managed escalations, and improved service metrics across a property or brand. A strong application highlights team leadership, cross-functional collaboration, and measurable outcomes like guest satisfaction scores or retention improvements. Tailoring your resume to show ownership of programs rather than individual tasks gives you a clear edge.
Which companies hire senior level guest relations officers?
Companies hiring senior level guest relations officers right now include Amazon, Jobot, and Google, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from hospitality groups, luxury hotel brands, healthcare systems, and large entertainment or resort operators that require experienced professionals to lead guest experience functions.
Are there remote senior level guest relations officer jobs?
Yes, though most senior guest relations roles are on-site given the client-facing nature of the work. About 38% of senior level guest relations officer openings are remote or hybrid as of November 2026, and these tend to be corporate oversight, training, or quality assurance roles rather than property-level positions. Filtering by work setting on Migrate Mate helps you find them quickly.
What makes a guest relations officer role senior level?
A senior level guest relations officer role goes beyond day-to-day guest interaction to include ownership of service standards, oversight of junior staff, and accountability for departmental performance. Senior professionals are expected to handle complex escalations independently, contribute to policy development, and mentor newer team members. The scope shifts from executing tasks to setting the standard others follow.
Which industries hire the most senior level guest relations officers?
Senior level guest relations officer roles concentrate in Education, Science & Research, and Technology & Software, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because large guest volumes, brand reputation requirements, and regulatory service expectations create consistent demand for experienced professionals who can lead teams and own outcomes.