Senior Level Head of Support Jobs

About the role

We are seeking a visionary leader of the Global Process Owner (GPO) Team for Order-to-Cash (OTC) at Uber to architect the future of our Business-to-Business (B2B) operations. Reporting to the WW Director of OTC, you won’t just manage a multi-billion-dollar enterprise portfolio—you will transform it across the entire OTC continuum. This is your mandate to elevate our OTC function to the next level, eliminating transactional processing and morphing it up into a scalable AI-driven strategic engine. You will accelerate working capital, mitigate risk at scale, and enable new revenue streams across 80+ countries, all while leading a massive digital transformation and a global team of hundreds. If you are a builder who thrives at the intersection of enterprise finance, advanced AI, and hyper-growth scaling, this role is for you.

What You’ll Do

Architect the Global Machine (Strategic Process Ownership)

• Own the End-to-End Roadmap: Define the global OTC architecture across Credit Risk, Order Management, Billing, Collections, and Cash Applications for 80+ countries and multiple lines of business.
• Govern with Rigor: Act as the ultimate steward for global OTC policies and SOPs, ensuring bulletproof SOX, internal control, and regulatory compliance.
• Drive Executive Alignment: Serve as a strategic advisor to the C-suite, bridging Finance, Product & Engineering, Sales Ops, Legal, and Tax to ensure cross-functional lockstep.

Pioneer AI & Digital Transformation

• Modernize the Stack: Lead massive global system migrations, transitioning legacy environments into unified, state-of-the-art enterprise platforms (Oracle ORMB, ERH, Esker).
• Deploy Agentic AI: Establish next-generation automation initiatives, including autonomous long-tail collections, automated Help Desks, and dynamic portal management.
• Scale Without Bloat: Drive touchless cash application and billing automation to process hundreds of millions in monthly payments, achieving industry-best straight-through processing rates without linearly increasing headcount.

Optimize Working Capital & Liquidity

• Accelerate Cash Velocity: Compress cycle times and ruthlessly drive down Days Sales Outstanding (DSO) to minimize our cost-of-capital.
• Manage Hyper-Growth Risk: Oversee credit risk strategy for a $1B+ monthly Accounts Receivable (AR) portfolio. Keep aging metrics exceptionally tight amid massive AR expansion.
• Govern the Financials: Direct dispute resolution frameworks, write-off approvals, and Allowance for Doubtful Accounts (AFDA) governance.

Enable Commercial Monetization

• Unlock Revenue: Partner deeply with Sales, Product, and the Deal Desk to engineer billing and credit frameworks that enable multi-hundred-million-dollar ARR partnerships, marketplace expansions, and digital ad products.
• Expand Globally: Standardize customer onboarding, e-invoicing, and local compliance to pave the way for seamless international market expansion.

Build and Inspire a World-Class Team

• Lead at Scale: Direct a multi-tiered leadership organization spanning Technology Transformation, Billing & Cash App, and Credit & Collections, alongside a 270+ member global BPO operation.
• 
  Cultivate Talent & Excellence: Mentor individual contributors into formidable people managers. Drive a culture of continuous operational improvement through Lean Six Sigma and structured project intake.

How You’ll Measure Success (KPIs)

• Cash Velocity: Crush Days Sales Outstanding (DSO) and Cash Conversion Cycle (CCC) targets.
• Portfolio Health: Maintain the aged debt at world class levels.
• Automation: From Billing First-Pass-Yield down to cash application auto-match keep scaling the operations, reducing the financial cost to serve and maximizing AI automation opportunities.
• Execution: Deliver on the completion rate and financial impact targets for global GPO transformation initiatives.
• Compliance: Maintain 100% SOP review, audit compliance and SOX considerations where applicable.

Basic Qualifications

• 12–15+ years of progressive leadership in global finance operations, Order management & Billing, credit risk, AR, and OTC transformation.
• Proven track record leading OTC functions in Fortune 100 or hyper-growth tech environments with $ 10-digit monthly AR scope.
• Bachelor’s degree in Finance, Accounting, Economics, or a related field a minimum.
• Direct experience managing multi-layered leadership teams and scaling global large BPO operations.
• Advanced ERP proficiency combined with hands-on experience deploying Agentic AI, RPA, and Machine Learning within financial operations.

Preferred Qualifications

• MBA in Corporate Finance/International Business and Lean Six Sigma Green/Black Belt certifications
• International background is a plus.
• Strong systems thinking mindset with experience leveraging Oracle, Salesforce, or similar enterprise-scale tools.

For Dallas, TX-based roles: The base salary range for this role is USD $159,000 per year - USD $177,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD $177,000 per year - USD $197,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.