Entry Level Help Desk Engineer Jobs
New grad help desk engineer jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong internship or hands-on portfolio can matter more than a long resume. Most openings mix on-site and remote settings across Technology & Software, Manufacturing, and Consumer Goods, with employers like Software Technology, UFP Technologies, and ICL hiring at this level now.
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Showing 5 of 17+ Entry Level Help Desk Engineer jobs
JOB SUMMARY: The Help Desk Technician is part of a team that delivers excellent IT service and support by phone, in-person and through remote support tools to staff throughout ICL's locations in the New York City area.
ESSENTIAL JOB FUNCTIONS:
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Provide tier 1 and 2 helpdesk support by phone, online and in-person through visits to NYC area locations.
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Follow established procedures to resolve common IT support requests.
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Provision and prepare IT equipment for staff.
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Maintain IT records, including asset management.
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Perform standard Active Directory management tasks.
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Assist with the development of and adherence to IT policies and procedures.
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Participate in on-call after-hours rotation schedule.
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Work with users to elicit the objectives behind their request and provide great customer service.
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Maintain a clean and well-organized work environment.
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Stay current with technology trends and continuously develop technical skills.
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Work on tasks and projects as assigned by supervisor.
Experience:
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Provide exceptional customer service.
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Using Microsoft Windows and Office.
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Performing basic hardware and software installation and troubleshooting.
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Collaborating with a team.
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Utilizing strong written and verbal communications.
QUALIFICATIONS
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CompTIA A+, Network + or other technical trade certification.
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Prior technical training, education, or course work.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
JOB SUMMARY: The Help Desk Technician is part of a team that delivers excellent IT service and support by phone, in-person and through remote support tools to staff throughout ICL's locations in the New York City area.
ESSENTIAL JOB FUNCTIONS:
-
Provide tier 1 and 2 helpdesk support by phone, online and in-person through visits to NYC area locations.
-
Follow established procedures to resolve common IT support requests.
-
Provision and prepare IT equipment for staff.
-
Maintain IT records, including asset management.
-
Perform standard Active Directory management tasks.
-
Assist with the development of and adherence to IT policies and procedures.
-
Participate in on-call after-hours rotation schedule.
-
Work with users to elicit the objectives behind their request and provide great customer service.
-
Maintain a clean and well-organized work environment.
-
Stay current with technology trends and continuously develop technical skills.
-
Work on tasks and projects as assigned by supervisor.
Experience:
-
Provide exceptional customer service.
-
Using Microsoft Windows and Office.
-
Performing basic hardware and software installation and troubleshooting.
-
Collaborating with a team.
-
Utilizing strong written and verbal communications.
QUALIFICATIONS
-
CompTIA A+, Network + or other technical trade certification.
-
Prior technical training, education, or course work.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Who's Hiring
Top Industries Hiring
- Technology & Software
- Manufacturing
- Consumer Goods
- Food & Beverage
- Chemicals & Materials
Entry Level Help Desk Engineer Jobs: Frequently Asked Questions
How do I get an entry level help desk engineer job?
Start by earning a foundational certification like CompTIA A+ or Google IT Support, which signals baseline competency to employers even without years of experience. Pair that with any hands-on work you can show, such as a college IT help desk role, a lab environment, or a personal project where you troubleshot real hardware or software issues. Tailoring your resume to specific job descriptions and applying consistently gives you the best shot at landing your first role.
Which companies hire entry level help desk engineers?
Companies hiring entry level help desk engineers right now include Software Technology, UFP Technologies, and ICL, based on current listings on Migrate Mate as of November 2026. At this experience level, hiring tends to come from managed service providers, enterprise IT departments, healthcare networks, and government contractors, all of which maintain large end-user support teams and regularly bring on junior candidates.
Are there remote entry level help desk engineer jobs?
Yes, though on-site and hybrid roles still make up a significant share of openings at this level. About 25% of entry level help desk engineer openings are remote or hybrid as of November 2026, so candidates who prefer flexibility do have real options. Remote roles at this stage typically require strong written communication skills and the ability to troubleshoot independently without in-person guidance.
Are these new grad help desk engineer jobs?
Yes, the listings on this page include new grad, recent graduate, and junior help desk engineer roles. A new grad-friendly posting typically welcomes zero to two years of experience, accepts internship or academic IT work in place of full-time history, and treats certifications or a demonstrable portfolio as a reasonable substitute for a long employment record. If a posting says 'entry level' or 'junior,' it is generally open to new grads.
Which industries hire the most entry level help desk engineers?
Entry Level help desk engineer roles concentrate in Technology & Software, Manufacturing, and Consumer Goods, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive entry level hiring because they maintain large IT infrastructures, face high employee-to-technician ratios, and need consistent first-line support coverage, which creates steady demand for candidates who are early in their careers.