Infrastructure Software Engineer Jobs in Pennsylvania

INTRODUCTION

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Hajoca has over 400 locations nationwide, called Profit Centers; and at the foundation of our family of businesses is a National Support Center (NSC) where Centers of Excellence are dedicated to enabling the success of our Profit Centers.

The Infrastructure Operations team in our National Support Center (NSC) is looking for a Senior Infrastructure Engineer at their Lafayette Hill, PA office.

This is a hybrid role, requiring Tuesday - Thursday in office.

Are you a leader skilled at developing and delivering technical solutions? Do you enjoy solving problems and building relationships? Are you strategic and an excellent communicator? If so, then we’d like you to join our dedicated team as a Senior Infrastructure Engineer.

ABOUT THE ROLE

The Sr Infrastructure Engineer collaborates with business stakeholders to develop and deliver solutions aligned with security standards, best practices, software, and systems ensuring a streamlined employee experience across the enterprise. They lead architectural design sessions, develop proof of concepts/pilots, implement projects, and deliver ongoing refinement and enhancements.

The person in this role will also be responsible for maintaining and monitoring Hajoca's business solutions infrastructure (Active Directory, unified communications solutions, SASS Integrations, SSO) ensuring proper testing, procurement, and implementation of solutions that enable strategic initiatives. Additionally, they will function as an advisor to stakeholders and handle escalated support requests.

Responsibilities

• Maintain email systems and email security posture in accordance with Hajoca’s risk appetite and industry best practice
• Provide support for all Operating Systems (Linux, Windows, MacOS, Android). This includes but it is not limited to asset management, Intune, Jamf group policy, critical updates and security patches, troubleshooting, virus definition updates, upgrades, and strategic initiatives.
• Manage domains including AD, DNS, DHCP, server certificates as a shared responsibility with the Server Operations and Infosec Teams. Ensure that performance and reliability are maintained.
• Provide high level management of applications. Make sure there are responsible parties for each application running. Assist in troubleshooting after responsible parties have exhausted their resources.
• Administer and support the organization’s cloud environments, including (but not limited to) Office 365 and Microsoft Azure.
• Participate in the planning and implementation of DR scenarios and testing.
• Assist in information gathering during acquisitions. Build relationships with those responsible for their IT technologies. Develop plan for migration of networks/server/client-side technologies.
• Work with vendors to ensure a high service level for equipment procurement and imaging.
• Serve as escalation point for issues that cannot be resolved by Tier 1 and Tier 2 support personnel.
• Assume technical leadership role in problem resolution and root cause analysis.
• Ensure a world class customer support experience for our Profit Centers, which includes courteous responses in a timely fashion for all requests.
• Partner with Information Security, Server Operations, and Network Operations teams for areas of shared responsibility (vulnerability management, network security controls, firewall policy, certificates, public DNS)
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as requested.

BASIC QUALIFICATIONS

• Bachelor's Degree or the equivalent combination of education, professional training, or work experience.
• 5+ years of experience providing system support.
• Other Industry Certification: A+/Net+/Sec+/MCSA/MCSE preferred.

PREFERRED QUALIFICATIONS

• Possess high level knowledge of all relevant Operating Systems (Windows, Linux, Mac, etc.)
• Have an advanced understanding of Active Directory concepts (security groups, Group Policy, etc.)
• Have experience managing devices at scale, using Jamf, Intune, Group Policy
• Have strong powershell and scripting experience.
• Have experience with PC communications and PC troubleshooting, server communications, server troubleshooting, TCP/IP configuration and troubleshooting.
• Have experience with hypervisors and be familiar with virtualization
• Possess demonstrated experience in project management.
• Have advanced knowledge of network concepts
• Be customer service oriented with a strong desire to meet the needs of external and internal customers.
• Have strong functional knowledge and take ownership of the skills, knowledge, and relationships needed to perform the job.
• Be professional, organized, and able to manage work, time, and problems.
• Be results oriented; focused on attaining goals and objectives.
• Possess a keen ability to interpret technical problems and systematically troubleshoot and resolve.
• Be able to research, analyze data and solve complex technical and process-related problems.
• Be able to prioritize work projects and multi-task.
• Have excellent oral and written communication skills and the ability to convey answers, issues, and status changes in a clear, concise, and effective manner.
• Have excellent interpersonal skills and the ability to work effectively across all levels of the business as well as with external vendors.
• Have a strong attention to detail and the ability to meet deadlines.

THE BENEFITS OF WORKING WITH US

Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:

Full-time benefits (for team members working 30 or more hours per week):

• Medical, dental, vision, and prescription coverage
• Accident, Hospital Indemnity, and critical care coverage
• Life insurance and Long Term Disability
• Pre-tax accounts for healthcare, dependent care, and commuter benefits
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
• Paid pregnancy and parental leave
• Paid day of community service

Full-time and part-time benefits:

• 401(k)
• Retirement cash account with company contributions
• Targeted training programs focused on your personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits
• Please note that benefit offerings may differ for teammates employed through an intern program.

Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.