IT Service Delivery Jobs in Ohio
IT Service Delivery jobs in Ohio are open across Columbus, Cincinnati, and Cleveland and other Ohio metros, with employers like Tata Consultancy Services (TCS), Abacus, and Alrek Business Solutions hiring at every experience level. Find a role that fits below and apply directly.
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What IT Service Center Supervisor contributes to Cardinal Health
IT Service Center is responsible for resolving customer/client technical problems and responding to questions in accordance with service level objectives, processes, and procedures. Serves as liaison between client and IT to resolve business issues related to technologies. This is a multi-faceted role that will oversee IT Service Center Support, Reporting, Knowledge Engineering and Project Management.
- Answers questions regarding system procedures, online transactions, systems status, and downtime procedures.
- Serves as a liaison between customer/client and IT to resolve business issues related to technologies.
- Supervises team of Business Advisors, Knowledge Advisor and Data Analyst.
- Collaborates with network services, software systems engineering and/or applications development to implement new technology, restore service and/or identify problems.
- Collaborate with CHIP/call center counterparts as needed to ensure unity of effort and alignment on key processes.
- Develop use cases that support continued investment in automation (AI, ML, RPA) and partner with internal and external partners on same.
- Maintains a troubleshooting tracking log ensuring timely resolution of problems and impact to customers and clients.
- Monitor frontline day-to-day activity to ensure SLAs are met.
- Manages client escalations with the tier teams; acts as the department On-Call contact for systemic issues and outages.
Responsibilities:
- Monitor call queue statistics (calls-in-queue, speed-to-answer, talk time, etc.) and inform leadership of any issues.
- Manages WFM long term forecasting to ensure adequate IT Service Center staffing.
- Provide operational metric reports and call forecasts to senior leadership.
- Active participation/leadership in projects related to operational metrics, telecom, reporting, and staffing.
- Develop and oversee execution of goals and strategy for all areas: Reporting, Call Center Support, Knowledge, and Project Management.
- Maintain departmental attendance and active staff tracking procedures.
- Create a culture of continuous improvement in all areas: Reporting, Call Center Support, Knowledge, and Project Management.
- Prioritize workload and provide timely follow-up and resolution.
- Maintain and secure confidential information.
Qualifications
- Bachelor’s degree in Business Administration, IT/Computer Science, Communications, preferred.
- Minimum 2 years of supervisory experience, preferred.
- Strong knowledge of workforce management best practices, preferred.
- Strong knowledge of contact center performance management practices, metrics, and reporting, preferred.
- Demonstrate organizational skills, analytical skills and attention to detail, preferred.
- Strong project execution skills, preferred.
- Critical decision-making capabilities, preferred.
- Possess strong verbal and written communication skills, preferred.
- Familiarity with real-time call management software, preferably Verint/Genesys technology, preferred.
- Familiarity with IT Service Management software, preferably ServiceNow, preferred.
- Proficiency with Microsoft Excel, Tableau, and other reporting tools, preferred.
- Work effectively in a fast-paced, self-directed team-based environment, preferred.
- Innovative in respect to operational improvement processes, preferred.
- Display accuracy, timeliness, and professionalism in all activities.
- Familiarity with project management, best practices and technical writing, preferred.
- Ability to think futuristically and strategize roadmaps, preferred.
What is expected of you and others at this level
- Coordinates and supervises the daily activities of operations or business staff.
- Administers and exercises policies and procedures.
- Ensures employees operate within guidelines.
- Decisions have a direct impact to work unit operations and customers.
- Frequently interacts with subordinates, customers, and peer groups at various management levels.
- Interactions normally involve information exchange and basic problem resolution.
Anticipated salary range: $67,500.00 - $111,710.00
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 7/18/2026 *if interested in opportunity, please submit application as soon as possible.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
See All 76 IT Service Delivery Jobs in Ohio
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Find IT Service Delivery JobsIT Service Delivery Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
IT Service Delivery Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
- Tata Consultancy Services (TCS)6

- Abacus4

- Alrek Business Solutions3

- RoviSys Building Technologies3

- CBIZ2

Top Industries Hiring
- Technology & Software29
- Consulting & Professional Services10
- Healthcare & Medical Services7
- Manufacturing5
- Automotive3
What Ohio Employers Look For
The qualifications that appear most often in IT service delivery jobs across Ohio.
- ITIL 4 Foundation certification or equivalent ITSM framework knowledge
- Experience managing SLAs, KPIs, and service desk performance metrics
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or Remedy
- Bachelor's degree in information technology, computer science, or a related field
- Strong incident, problem, and change management process ownership
- Vendor and stakeholder management across cross-functional IT teams
IT Service Delivery Jobs in Ohio: Frequently Asked Questions
How many IT service delivery jobs are there in Ohio?
There are 76+ IT service delivery openings in Ohio on Migrate Mate as of June 2026, with the most roles in Columbus, Cincinnati, and Cleveland. New positions post regularly as employers across Ohio hire.
Which Ohio cities have the most IT service delivery jobs?
Columbus, Cincinnati, and Cleveland have the most IT service delivery openings in Ohio right now, with additional roles spread across smaller metros statewide.
Which companies hire IT service deliverys in Ohio?
Employers hiring IT service deliverys in Ohio include Tata Consultancy Services (TCS), Abacus, and Alrek Business Solutions, based on current listings on Migrate Mate as of June 2026.
Are there remote IT service delivery jobs in Ohio?
Yes. About 24% of IT service delivery openings tied to Ohio are remote or hybrid as of June 2026. The rest are on-site roles based in Ohio metros.
How do I apply for IT service delivery jobs in Ohio?
You can apply to IT service delivery jobs in Ohio directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Ohio location, then apply to each one that fits.
See All 76 IT Service Delivery Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
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