IT Service Delivery Manager Jobs in Alabama
IT Service Delivery Manager jobs in Alabama are actively in demand, concentrated in healthcare IT, defense contracting, and financial services sectors, with openings ranging from senior analyst-adjacent roles to director-track positions. The busiest hiring metros are Huntsville, Birmingham, and Montgomery, where employers such as Leidos, Blue Cross and Blue Shield of Alabama, and SAIC maintain large IT operations. The most sought-after specialties in Alabama listings include ITIL-aligned service operations, managed services governance, and enterprise helpdesk transformation. Find a role that fits below and apply directly.
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Showing 5 of 51+ IT Service Delivery Manager jobs
PRIMARY FUNCTION: The Human Resource Manager serves as an integral member of the leadership team supporting the complex (one line processing plant, and/ or feed mill and hatchery). This role provides strategic expertise in the development of human capital related complex policies and programs and works with complex leadership to standardize, implement and drive related processes. This role contributes a high level of human resource knowledge and is accountable for the management of the overall provision of Human Resources services through oversight of the day-to-day Human Resource operations to ensure compliance with company, regulatory and Federal, State and local legal requirements.
- Lead the development and implementation of complex human capital policies and programs, providing guidance to complex leadership in support of Company goals and objectives to ensure compliance with company guidelines and all legal requirements
- Provide direction to the HR team to ensure HR initiatives (i.e. staffing, regulatory processes, employee relations, organization development, etc.) are implemented and maintained in support of company objectives
- Build relationships and trust with leaders to effectively influence business decisions; consult and counsel leaders on staffing, compensation, training, performance management, manager capability, and compliance
- Provide human resources-related training addressing areas such as performance counseling and employee relations issues
- Successfully mitigate risk for the business through collaboration with Corporate Human Resources, Legal and Compliance experts on identified issues
- Lead or participate in functional/business engagement, diversity, talent management, training, and change management programs, partnering with internal departments to implement and sustain Company driven initiatives
- Collaborate with Corporate Benefits, Compensation, Talent Acquisition and Learning & Development when working on the development and implementation of strategies and programs to attract, develop, reward and retain exceptional talent
- Drive recruitment, selection, and succession planning strategies for internal customers, partnering with local and Corporate recruitment professionals to establish initiatives as it relates to acquiring talent, pipelining talent for future growth and maintaining appropriate staffing levels; develop and execute plans to retain and grow top-talent
- Gather and analyze data and trends to determine key organizational needs and facilitate decision making with unique, proactive solutions that solve these needs
- Mentor, coach and train/ cross-train employees encouraging career development; provide consistent feedback concerning strengths and areas in need of improvement
- Identify and communicate opportunities for process improvement to streamline processes and improve efficiency
- Understand and ensure compliance with union negotiated agreements and research employee complaints and grievances if applicable, taking appropriate action for resolution as required
- Perform additional relevant duties as assigned
SUPERVISOR RESPONSIBILITIES:
- Supervise a team of exempt and/ or non-exempt administrative personnel
- This role is a Leader of People role with required competencies: Sizing up People, Delegation, Planning, Customer Focus and Conflict Management
- Bachelors’ degree in Business, Human Resources or other related field from an accredited institution
- PHR/SPHR/SHRM-CP preferred
EXPERIENCE AND SKILLS:
- Minimum five (5) years’ progressive human resources experience; minimum one (1) year experience in a manufacturing or similar environment preferred
- Demonstrated leadership experience including knowledge of timekeeping requirements, policy adherence, conflict resolution and the ability to resolve issues efficiently and effectively
- Demonstrated and successful track record of delivering impactful HR programs and initiatives directly tied to strategic business goals
- Working knowledge of multiple HR disciplines, including compensation practices, organizational diagnosis, employee relations, diversity, performance management, talent development and employment law
- Ability to collaborate with and leverage resources while also enthusiastically taking a hands-on role in supporting the business
- Ability to effectively communicate, both verbal and written, with internal and external customers in a timely and professional manner; ability to communicate in multiple languages preferred
- Strong attention to detail and organizational skills with the ability to prioritize
- Ability to work effectively with others, possessing tact and discretion and a demonstrated high level of confidentiality in all matters
- Strong analytical and problem-solving skills; ability to diagnose the systemic issues and look at holistic solutions
- Must have strong computer skills: MS Word, PowerPoint, Excel, Outlook, to format reports, presentations, spreadsheets, graphics, etc.; experience within HCM system such as Workday preferred
- Self-starter who demonstrates strong initiative and sense of urgency, with the ability to work in a fast paced environment
- Follow and ensure others follow departmental and company safety policies and programs
- Wear required protective equipment in all areas where mandatory
- Ability to work non-standard hours (holidays, weekends or extended shifts) when needed
- Frequently sits for long periods of time utilizing office equipment and/or computers
- Occasionally lifts up to 20 pounds
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
PRIMARY FUNCTION: The Human Resource Manager serves as an integral member of the leadership team supporting the complex (one line processing plant, and/ or feed mill and hatchery). This role provides strategic expertise in the development of human capital related complex policies and programs and works with complex leadership to standardize, implement and drive related processes. This role contributes a high level of human resource knowledge and is accountable for the management of the overall provision of Human Resources services through oversight of the day-to-day Human Resource operations to ensure compliance with company, regulatory and Federal, State and local legal requirements.
- Lead the development and implementation of complex human capital policies and programs, providing guidance to complex leadership in support of Company goals and objectives to ensure compliance with company guidelines and all legal requirements
- Provide direction to the HR team to ensure HR initiatives (i.e. staffing, regulatory processes, employee relations, organization development, etc.) are implemented and maintained in support of company objectives
- Build relationships and trust with leaders to effectively influence business decisions; consult and counsel leaders on staffing, compensation, training, performance management, manager capability, and compliance
- Provide human resources-related training addressing areas such as performance counseling and employee relations issues
- Successfully mitigate risk for the business through collaboration with Corporate Human Resources, Legal and Compliance experts on identified issues
- Lead or participate in functional/business engagement, diversity, talent management, training, and change management programs, partnering with internal departments to implement and sustain Company driven initiatives
- Collaborate with Corporate Benefits, Compensation, Talent Acquisition and Learning & Development when working on the development and implementation of strategies and programs to attract, develop, reward and retain exceptional talent
- Drive recruitment, selection, and succession planning strategies for internal customers, partnering with local and Corporate recruitment professionals to establish initiatives as it relates to acquiring talent, pipelining talent for future growth and maintaining appropriate staffing levels; develop and execute plans to retain and grow top-talent
- Gather and analyze data and trends to determine key organizational needs and facilitate decision making with unique, proactive solutions that solve these needs
- Mentor, coach and train/ cross-train employees encouraging career development; provide consistent feedback concerning strengths and areas in need of improvement
- Identify and communicate opportunities for process improvement to streamline processes and improve efficiency
- Understand and ensure compliance with union negotiated agreements and research employee complaints and grievances if applicable, taking appropriate action for resolution as required
- Perform additional relevant duties as assigned
SUPERVISOR RESPONSIBILITIES:
- Supervise a team of exempt and/ or non-exempt administrative personnel
- This role is a Leader of People role with required competencies: Sizing up People, Delegation, Planning, Customer Focus and Conflict Management
- Bachelors’ degree in Business, Human Resources or other related field from an accredited institution
- PHR/SPHR/SHRM-CP preferred
EXPERIENCE AND SKILLS:
- Minimum five (5) years’ progressive human resources experience; minimum one (1) year experience in a manufacturing or similar environment preferred
- Demonstrated leadership experience including knowledge of timekeeping requirements, policy adherence, conflict resolution and the ability to resolve issues efficiently and effectively
- Demonstrated and successful track record of delivering impactful HR programs and initiatives directly tied to strategic business goals
- Working knowledge of multiple HR disciplines, including compensation practices, organizational diagnosis, employee relations, diversity, performance management, talent development and employment law
- Ability to collaborate with and leverage resources while also enthusiastically taking a hands-on role in supporting the business
- Ability to effectively communicate, both verbal and written, with internal and external customers in a timely and professional manner; ability to communicate in multiple languages preferred
- Strong attention to detail and organizational skills with the ability to prioritize
- Ability to work effectively with others, possessing tact and discretion and a demonstrated high level of confidentiality in all matters
- Strong analytical and problem-solving skills; ability to diagnose the systemic issues and look at holistic solutions
- Must have strong computer skills: MS Word, PowerPoint, Excel, Outlook, to format reports, presentations, spreadsheets, graphics, etc.; experience within HCM system such as Workday preferred
- Self-starter who demonstrates strong initiative and sense of urgency, with the ability to work in a fast paced environment
- Follow and ensure others follow departmental and company safety policies and programs
- Wear required protective equipment in all areas where mandatory
- Ability to work non-standard hours (holidays, weekends or extended shifts) when needed
- Frequently sits for long periods of time utilizing office equipment and/or computers
- Occasionally lifts up to 20 pounds
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
See All 51 IT Service Delivery Manager Jobs in Alabama
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Find JobsIT Service Delivery Manager Jobs by City in Alabama
Where Alabama roles are concentrated, by current openings.
IT Service Delivery Manager Job Market in Alabama
A snapshot from current Alabama openings, updated as new roles post.
Who's Hiring
- Huntsville Hospital Health System8
- Baptist Health5
- Talented Medical Solutions5T
- Airbus3
- Voyage Health3V
Top Industries Hiring
- Healthcare & Medical Services13
- Automotive1
- Manufacturing1
- Distribution & Wholesale1
- Construction & Real Estate1
What Alabama Employers Look For
The qualifications that appear most often in IT service delivery manager jobs across Alabama.
- Bachelor's degree in information technology, computer science, or a related field required
- ITIL Foundation certification or higher strongly preferred by most Alabama employers
- Five or more years of IT service management or service desk leadership experience required
- Demonstrated experience managing SLAs, incident response, and change management processes
- Proficiency with ITSM platforms such as ServiceNow, Remedy, or Jira Service Management
- Strong stakeholder communication skills for both technical teams and executive leadership
IT Service Delivery Manager Jobs in Alabama: Frequently Asked Questions
How do you become a it service delivery manager in Alabama?
Most Alabama employers hire it service delivery managers who hold a bachelor's degree in information technology, computer science, or a related discipline paired with progressive IT support or operations experience. No state-issued license is required for this role in Alabama. ITIL certification is the credential that most consistently strengthens a candidate's profile, and many Huntsville defense contractors and Birmingham healthcare systems list it as a preferred or required qualification alongside hands-on ITSM platform experience.
How much do IT service delivery managers make in Alabama?
IT service delivery managers in Alabama earn a median of about $138,670 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $83,260 for the lowest 10% to over $213,460 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it service delivery managers in Alabama?
Companies currently hiring it service delivery managers in Alabama include Huntsville Hospital Health System, Baptist Health, and Talented Medical Solutions, per current listings on Migrate Mate as of July 2026. Alabama's concentration of defense contractors in Huntsville and large healthcare networks in Birmingham means enterprise-scale IT service operations are particularly active hiring areas in the state.
Which Alabama cities have the most it service delivery manager jobs?
Huntsville, Birmingham, and Dothan have the most it service delivery manager openings in Alabama. Huntsville leads because of its dense cluster of defense and aerospace contractors requiring large-scale IT service operations, while Birmingham's major healthcare networks and regional corporate headquarters drive consistent demand, and Montgomery contributes state government and insurance sector openings.
Are there remote it service delivery manager jobs in Alabama?
Yes, and more than most fields, since service delivery management is largely a coordination and governance role that translates well to remote or hybrid arrangements. About 28% of it service delivery manager openings tied to Alabama are remote or hybrid as of July 2026, reflecting broader IT sector flexibility. Strategic and reporting-heavy responsibilities tend to be most remote-eligible, while roles requiring on-site vendor management or data center oversight are more likely to require physical presence.
How can I get hired as a it service delivery manager in Alabama with little or no experience?
The most realistic entry path is moving up from an IT support analyst, systems administrator, or helpdesk team lead role within the same organization. Large Alabama employers such as Huntsville defense contractors and Birmingham hospital networks regularly promote from within when candidates demonstrate incident ownership and SLA awareness. Earning an ITIL Foundation certificate before applying signals readiness for service management responsibility. Targeting managed service providers based in Birmingham or Huntsville as a junior service coordinator gives direct exposure to the governance and reporting skills Alabama hiring managers prioritize.
Where can I find and apply to it service delivery manager jobs in Alabama?
You can find and apply to it service delivery manager jobs in Alabama on Migrate Mate, which lists current Alabama openings. Find roles that fit your experience and apply directly to the ones that match.
See All 51 IT Service Delivery Manager Jobs in Alabama
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