IT Service Desk Internships
It service desk internships give university students, recent graduates, and early-career switchers hands-on project experience supporting real users, mentorship from working IT professionals, and, at many employers, a path toward a full-time offer. Openings are concentrated across Technology & Software, with Sierra Nevada Corporation, IMMI, and LBMC among the employers posting roles now.
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At Midrex, you will do work that matters alongside people who believe you matter. The work won’t be easy, but it will be worth it. You’ll be part of a great team with plenty of autonomy to bring out your best.
Since 1987, Midrex has been the world leader in direct reduction technology, offering the best proven method for decarbonization in the iron and steel industry available today. Our rapid growth is transforming the steel industry and our planet. And none of it would be possible without our people, who bring vision, compassion, and extraordinary expertise to this work every day. So, if you’re looking to do big work in a small-team environment, Midrex is just the place for you.
POSITION SUMMARY: Internship Program Overview - Midrex’s 2027 Summer Internship Program offers an immersive assignment to undergraduate and graduate students, enhancing their understanding of the business world through valuable, hands-on experience with a people centric organization. Midrex offers a 20-40 hour per week, paid internship that begins with an orientation in May and concludes in early August.
SUPERVISORY RESPONSIBILITIES:
- N/A
DUTIES/RESPONSIBILITIES:
The internship will consist of a tiered ticketing-based assignments to broaden learning, experience, organizational knowledge and business acumen. Potential Areas of Learning:
- Technical Support – Respond to teammate generated tickets to resolve basic IT issues.
- Documentation – Log and track incidents and resolutions in the IT ticketing system, creating knowledge articles for future use.
- Asset Management – Assist with the buildout, repair and refreshing of computers based on specific teammate needs.
SKILLS/ABILITIES:
Required:
- Basic knowledge of Windows operating systems, Microsoft Office Suite, and general troubleshooting practices.
- Strong communication, problem-solving, and organizational skills.
- Eagerness to learn, attention to detail, and the ability to work well in a team environment.
EDUCATION AND EXPERIENCE:
- Pursuing a degree in Information Technology, Computer Science or a related field.
- Minimum 3.0 cumulative GPA
TRAVEL REQUIREMENTS:
- 0%
PHYSICAL REQUIREMENTS:
- Prolonged periods of sitting at a desk and working on a computer
OTHER DUTIES:
Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Midrex is an equal opportunity employer and is committed to providing employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with all applicable laws. In compliance with the Americans with Disabilities Act, Midrex will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the People and Culture department.
At Midrex, you will do work that matters alongside people who believe you matter. The work won’t be easy, but it will be worth it. You’ll be part of a great team with plenty of autonomy to bring out your best.
Since 1987, Midrex has been the world leader in direct reduction technology, offering the best proven method for decarbonization in the iron and steel industry available today. Our rapid growth is transforming the steel industry and our planet. And none of it would be possible without our people, who bring vision, compassion, and extraordinary expertise to this work every day. So, if you’re looking to do big work in a small-team environment, Midrex is just the place for you.
POSITION SUMMARY: Internship Program Overview - Midrex’s 2027 Summer Internship Program offers an immersive assignment to undergraduate and graduate students, enhancing their understanding of the business world through valuable, hands-on experience with a people centric organization. Midrex offers a 20-40 hour per week, paid internship that begins with an orientation in May and concludes in early August.
SUPERVISORY RESPONSIBILITIES:
- N/A
DUTIES/RESPONSIBILITIES:
The internship will consist of a tiered ticketing-based assignments to broaden learning, experience, organizational knowledge and business acumen. Potential Areas of Learning:
- Technical Support – Respond to teammate generated tickets to resolve basic IT issues.
- Documentation – Log and track incidents and resolutions in the IT ticketing system, creating knowledge articles for future use.
- Asset Management – Assist with the buildout, repair and refreshing of computers based on specific teammate needs.
SKILLS/ABILITIES:
Required:
- Basic knowledge of Windows operating systems, Microsoft Office Suite, and general troubleshooting practices.
- Strong communication, problem-solving, and organizational skills.
- Eagerness to learn, attention to detail, and the ability to work well in a team environment.
EDUCATION AND EXPERIENCE:
- Pursuing a degree in Information Technology, Computer Science or a related field.
- Minimum 3.0 cumulative GPA
TRAVEL REQUIREMENTS:
- 0%
PHYSICAL REQUIREMENTS:
- Prolonged periods of sitting at a desk and working on a computer
OTHER DUTIES:
Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Midrex is an equal opportunity employer and is committed to providing employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with all applicable laws. In compliance with the Americans with Disabilities Act, Midrex will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the People and Culture department.
IT Service Desk Internship Market
Who's Hiring
Top Industries Hiring
- Technology & Software
Tips for Your IT Service Desk Internship Search
Apply earlier than you think you need to
Large employers recruit summer it service desk interns the preceding fall, sometimes as early as September. Smaller companies and co-op programs post much closer to start dates. Set a reminder to check listings at the start of each semester rather than waiting until spring, or you will miss the first wave at structured programs.
Build a project portfolio before you apply
Hiring teams for it service desk interns expect limited work history, so give them something concrete instead. Document two or three projects, a home lab setup, a helpdesk simulation, or a troubleshooting case study that shows the tools you used and what you resolved. A linked portfolio or GitHub repo gives recruiters something to assess beyond your coursework list.
Work your campus network alongside direct applications
Campus career fairs surface structured it service desk programs tied to your university, and recruiters there often move faster for students they meet in person. Your professors and career center staff frequently know which employers recruit from your school before roles post publicly. Applying directly to smaller companies running their own cohorts alongside campus activity widens the pool you reach.
Practice your technical screen out loud before applying
It service desk intern interviews typically include a technical scenario or troubleshooting walkthrough where you diagnose a simulated issue step by step. Practice explaining your reasoning as you work through problems, not just arriving at the answer, since interviewers weigh how you think through an incident as much as whether you get it right.
Target structured IT internship programs at larger employers
Many large technology and enterprise companies run cohort-based IT internship programs specifically designed to train people new to the field, rotating interns across service desk, networking, and systems teams. These programs recruit early and fill fast, so identify the ones that fit your timeline and apply in the first wave rather than waiting for a second posting.
Set your work-type filter before you start
On-site roles are 33% of the it service desk internships listed here. Decide what you can realistically commit to before you start sorting through openings, then filter by location and work type so you are only spending time on roles you can actually take.
IT Service Desk Internships: Frequently Asked Questions
How do I get an it service desk internship?
Lead with coursework and personal projects rather than work history, since hiring teams expect limited experience at the intern level. Build a documented project log or troubleshooting portfolio that gives recruiters something concrete to assess. Apply directly to companies while also attending campus career fairs, where recruiters often move faster for students they meet in person.
Can an it service desk internship turn into a full-time job?
Many employers extend return offers to strong interns, but conversion is never guaranteed. What actually drives it for it service desk interns is consistent performance on real tickets and projects, available headcount on the team, and understanding when return-offer decisions are made so you can ask the right questions early. Position for it without counting on it.
When should I apply for it service desk internships?
Earlier than most students expect. Large employers recruit summer interns the preceding fall, so applications open months before the role starts. Smaller companies and co-op programs post much closer to start dates, which means openings appear year-round. Checking listings regularly rather than in one seasonal push gives you the widest window.
Are it service desk internships paid?
Most professional it service desk internships in the U.S. are paid. Compensation varies by company size, industry, and location, and not every employer discloses a range upfront. Where an employer has shared pay information, it appears directly in the listing, so you can compare roles as you search.
What should an it service desk internship resume include?
Lead with projects, not work history. Include two or three documented projects that show the tools you used and what you built or resolved, with links to any ticketing system documentation, lab writeups, or configuration scripts you can share. Add relevant coursework in networking, operating systems, or cybersecurity. Keep everything to one page.
Are there remote it service desk internships?
Yes. Remote and hybrid roles make up 67% of the it service desk internship listings here, with the rest on-site. Remote cohorts fill fast, so apply early once you decide what works for you, and filter by work type to see only the roles you can actually take.
Can international students get it service desk internships?
Yes. F-1 students can intern through CPT while enrolled or through OPT work authorization after finishing a degree, and the employer does not have to file anything for either, so many companies are open to international interns. Confirm your eligibility and timing with your university's international student office before accepting an offer.
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