IT Service Management Jobs in Michigan

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT’s mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.

Job Description/Preferred Qualifications

We are looking for an experienced IT Business Analyst to join our Global Workplace Services (GWS) team. This role will focus on business process alignment/analysis, and lead IT Data solutions.

Responsibilities:

- Work with various teams, stakeholders, and business owners to elicit requirements and align process changes.
- Support Snowflake data ingestion, modeling, and performance optimization; leverage SnowPro certifications (Core/Advanced) to guide best practices.
- Manage data quality, governance, and scalable pipelines across AWS/Azure Data Lake environments, ensuring secure and reliable data operations.
- Drive integration and solution design across Cloud (AWS/Azure) platforms, incorporating AI/ML and Generative AI–based automation where applicable.
- Build and enhance datasets, dataflows, and dashboards in Power BI, utilizing Power BI Data Analyst (PL‑300) certification knowledge for high‑quality analytics delivery.
- Develop and maintain detailed documentation of business requirements and processes.
- Communicate clearly and consistently with Business, IT teams, and other stakeholders throughout various project phases.
- Experience with configuring application settings, user management of cloud applications.
- Take ownership of technical solutions from design, Various Data Integrations, Data Security, Data access and architecture perspective, ensure the right direction.
- Ensure solutions meet business needs and requirements.
- Test enhancements and bug fixes; coordinate user acceptance testing.
- API Integrations with third party tools and Project Management skills.
- Ensure deliverables are completed within timelines.
- Troubleshoot and resolve user issues.
- Continuous Improvement, Mitigating the risks within business processes and IT solutions.
- Process automations experience good to have like UIPATH, AI Automations and Advanced Data Analytics.

Preferred Qualifications:

- Previous experience with HTML, SQL, Web applications, .Net integrations, moderate AI/ ML capability driven transformation.
- Certifications and Previous Experience in Snowflake and Power BI Analytics.

Minimum Qualifications

- Bachelor’s degree in Computer Science or a related technical field.
- Eight years of experience in roles such as Business Process Associate, Business Analyst, or Scrum Master.
- Strong domain knowledge of Environmental Health & Safety (EH&S) and Facilities Management processes.
- Experience designing and supporting EH&S and Facilities Management platforms (e.g., Cority, Nuvolo, Procore).
- Demonstrable ability to collaborate with business stakeholders to define KPIs, develop functional specifications, and deliver reporting solutions from design through deployment.
- Hands-on experience with business analytics tools such as Snowflake, Power BI, or Palantir.
- Experience with cloud architecture and cloud application administration (AWS, Azure, or Oracle).
- Demonstrated expertise in requirements elicitation and documentation of current-state and future-state business processes.
- Proficiency with Visio, Microsoft Office, ServiceNow, and related platforms.
- Experience delivering end-to-end projects using Agile methodologies.
- Strong time management and client-facing skills, with the ability to meet demanding deadlines.
- Ability to recommend innovative solutions maximising new technologies and industry trends.

Base Pay Range: $111,100.00 - $188,900.00 Annually

Primary Location: USA-MI-Ann Arbor-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.