IT Service Management Jobs in New Jersey

INTRODUCTION

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.

Discover what your 25,000 future colleagues already know:

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

ROLE AND RESPONSIBILITIES

The Field Service Management Technician supports daily hardware operations by receiving and processing inventory, fulfilling service requests, preparing devices for deployment, and assisting with deployment activities. This role requires strong attention to detail, organization, and the ability to manage multiple priorities in a fast-paced environment.

• Receive, verify, and log shipments into company systems.
• Process returned hardware in accordance with established procedures.
• Respond to ServiceNow requests and tasks within established service level agreements.
• Reset, reimage, update, prepare, and configure devices for deployment in accordance with defined standards.
• Activate, transfer, and deactivate cellular service lines in the appropriate portal as needed.
• Use enterprise and custom applications to support daily operational workflows.
• Work with procurement systems to order supplies and support inventory-related needs.
• Provide basic troubleshooting, configuration, and resolution of common hardware and software issues.
• Collaborate with and provide backup support to the Deployment team during operational needs, peak periods, or staffing gaps.
• Evaluate, install, test, maintain, and support laptops, peripherals, operating systems, and applications.
• Perform other duties as assigned.

QUALIFICATIONS

Required:

• College or technical school equivalent.
• High attention to detail and accuracy, with the ability to manage multiple tasks effectively.
• Strong organizational skills and the ability to follow established procedures.
• Knowledge of computer imaging tools and related processes.
• Effective communication and collaboration skills.
• Ability to work independently and as part of a team.

Preferred:

• Three to five years of IT experience supporting an enterprise environment of 1,000 or more end users.
• Experience with inventory management or ticketing systems.
• Experience in IT support, hardware operations, or inventory management.
• Technical proficiency in hardware setup, imaging, and device configuration.
• Familiarity with Windows, iPadOS, mobile device management, and Microsoft 365.
• Ability to troubleshoot basic hardware and software issues.
• Associate degree in a related field.

GET TO KNOW SYNEOS HEALTH

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

ADDITIONAL INFORMATION

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

LOCATION

Field Service Management Technician - Bridgewater, NJ