Senior Level IT Support Jobs
Senior level it support jobs place experienced professionals in charge of infrastructure decisions, escalation ownership, and the technical direction of support operations. Roles concentrate in Technology & Software, Banking & Financial Services, and Education, with a mix of on-site, hybrid, and remote positions available, and employers like C3EL, DLH, and KLA hiring at this level now.
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INTRODUCTION
Bright Vision Technologies is a forward-thinking software development company dedicated to building innovative solutions that help businesses automate and optimize their operations. We leverage cutting-edge technologies to create scalable, secure, and user-friendly applications. As we continue to grow, we’re looking for a skilled Senior IT Support Engineer, Tier 3 / SME – NICE CXone to join our dynamic team and contribute to our mission of transforming business processes through technology. This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential.
Job Title: Senior IT Support Engineer, Tier 3 / SME – NICE CXone
Location: Greensboro, NC
Onsite
Salary: $121,000 – $177,900/year
JOB SUMMARY
We are seeking a Senior IT Support Engineer / Tier 3 SME with strong NICE CXone experience to serve as a technical expert for enterprise contact center platforms. This role is the final escalation point after Tier 1 and Tier 2 support and will focus on complex incident resolution, P0/P1 issues, Root Cause Analysis (RCA), platform reliability, and continuous improvement in a 24/7 environment.
KEY RESPONSIBILITIES
- Serve as a technical SME for NICE CXone, telephony, routing, and integration technologies
- Troubleshoot complex systems and serve as the final escalation point for critical incidents
- Lead RCA and initiatives to improve platform stability and reduce recurring incidents
- Provide technical expertise in IT infrastructure planning, engineering, architecture, and system design
- Translate business and functional requirements into technical specifications
- Collaborate with architects, software engineers, business partners, and IT teams
- Support cloud, on-premise, and hybrid infrastructure solutions using DevOps, Agile, and Waterfall methodologies
- Lead technical projects, review system designs and documentation, and ensure adherence to architecture standards
- Mentor technical resources and provide guidance throughout the system development lifecycle
- Evaluate technology trends, infrastructure needs, resources, risks, costs, and benefits
REQUIRED QUALIFICATIONS
- NICE CXone experience required
- 8+ years of experience in IT operations, distributed technologies, systems development, networking, or related areas
- 2+ years in a technical leadership role, with or without direct reports
- Bachelor's degree in Computer Science, CIS, or a related field; equivalent experience may substitute for the degree requirement
Would you like to know more about this opportunity? For immediate consideration, please send your resume to ayushi@bvteck.com or contact us at (908) 650-6382.
Bright Vision Technologies, we are committed to equal employment opportunities and fostering an inclusive work environment. If you require accommodations during the recruitment process, please let us know.
Position offered by “No Fee agency.”
Equal Employment Opportunity (EEO) Statement
Bright Vision Technologies (BV Teck) is committed to equal employment opportunity (EEO) for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected status as defined by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, training, compensation, promotion, transfer, leaves of absence, termination, layoffs, and recall. BV Teck expressly prohibits any form of workplace harassment or discrimination. Any improper interference with employees' ability to perform their job duties may result in disciplinary action up to and including termination of employment.
INTRODUCTION
Bright Vision Technologies is a forward-thinking software development company dedicated to building innovative solutions that help businesses automate and optimize their operations. We leverage cutting-edge technologies to create scalable, secure, and user-friendly applications. As we continue to grow, we’re looking for a skilled Senior IT Support Engineer, Tier 3 / SME – NICE CXone to join our dynamic team and contribute to our mission of transforming business processes through technology. This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential.
Job Title: Senior IT Support Engineer, Tier 3 / SME – NICE CXone
Location: Greensboro, NC
Onsite
Salary: $121,000 – $177,900/year
JOB SUMMARY
We are seeking a Senior IT Support Engineer / Tier 3 SME with strong NICE CXone experience to serve as a technical expert for enterprise contact center platforms. This role is the final escalation point after Tier 1 and Tier 2 support and will focus on complex incident resolution, P0/P1 issues, Root Cause Analysis (RCA), platform reliability, and continuous improvement in a 24/7 environment.
KEY RESPONSIBILITIES
- Serve as a technical SME for NICE CXone, telephony, routing, and integration technologies
- Troubleshoot complex systems and serve as the final escalation point for critical incidents
- Lead RCA and initiatives to improve platform stability and reduce recurring incidents
- Provide technical expertise in IT infrastructure planning, engineering, architecture, and system design
- Translate business and functional requirements into technical specifications
- Collaborate with architects, software engineers, business partners, and IT teams
- Support cloud, on-premise, and hybrid infrastructure solutions using DevOps, Agile, and Waterfall methodologies
- Lead technical projects, review system designs and documentation, and ensure adherence to architecture standards
- Mentor technical resources and provide guidance throughout the system development lifecycle
- Evaluate technology trends, infrastructure needs, resources, risks, costs, and benefits
REQUIRED QUALIFICATIONS
- NICE CXone experience required
- 8+ years of experience in IT operations, distributed technologies, systems development, networking, or related areas
- 2+ years in a technical leadership role, with or without direct reports
- Bachelor's degree in Computer Science, CIS, or a related field; equivalent experience may substitute for the degree requirement
Would you like to know more about this opportunity? For immediate consideration, please send your resume to ayushi@bvteck.com or contact us at (908) 650-6382.
Bright Vision Technologies, we are committed to equal employment opportunities and fostering an inclusive work environment. If you require accommodations during the recruitment process, please let us know.
Position offered by “No Fee agency.”
Equal Employment Opportunity (EEO) Statement
Bright Vision Technologies (BV Teck) is committed to equal employment opportunity (EEO) for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected status as defined by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, training, compensation, promotion, transfer, leaves of absence, termination, layoffs, and recall. BV Teck expressly prohibits any form of workplace harassment or discrimination. Any improper interference with employees' ability to perform their job duties may result in disciplinary action up to and including termination of employment.
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Top Industries Hiring
- Technology & Software
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- Education
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Senior Level IT Support Jobs: Frequently Asked Questions
How do I get a senior level it support job?
Employers at this level look for candidates who have owned complex infrastructure projects end-to-end, not just contributed to them. Strong candidates demonstrate a history of resolving high-impact incidents, leading post-mortems, and mentoring junior technicians. Certifications like ITIL, CompTIA Network+, or Microsoft MCSA reinforce technical depth. Highlight specific outcomes you drove, such as uptime improvements or ticket-resolution efficiency gains.
Which companies hire senior level it supports?
Companies hiring senior level it supports right now include C3EL, DLH, and KLA, based on current listings on Migrate Mate as of August 2026. Hiring at this level covers large enterprises managing complex environments and mid-size organizations that need experienced professionals to own their support function without heavy oversight.
Are there remote senior level it support jobs?
Yes, though availability varies by role scope and employer. About 33% of senior level it support openings are remote or hybrid as of August 2026, reflecting demand for experienced professionals who can operate independently. Fully remote roles at this level typically focus on software support, service desk leadership, or systems administration rather than hands-on hardware work.
What makes a it support role senior level?
Senior it support roles are distinguished by ownership, not just execution. Responsibilities typically include setting support standards, leading incident response for critical systems, making vendor or tooling recommendations, and mentoring less experienced team members. Senior professionals are expected to work without close supervision, escalate strategically, and contribute to infrastructure planning alongside engineering and operations stakeholders.
Which industries hire the most senior level it supports?
Senior Level it support roles concentrate in Technology & Software, Banking & Financial Services, and Education, based on current listings on Migrate Mate as of August 2026. These sectors tend to operate large, distributed environments with compliance and uptime requirements that demand experienced professionals who can own support operations rather than simply respond to tickets.