Senior Level IT Technical Support Jobs
Senior level it technical support jobs place experienced professionals in charge of infrastructure decisions, escalation ownership, and the junior technicians or project teams that keep enterprise systems running. Openings are concentrated across Technology & Software, Consulting & Professional Services, and Banking & Financial Services, with 29% remote or hybrid availability, and employers like Boston Consulting, Jobot, and Saint-Gobain hiring at this level now.
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Position Summary: IT Principal Business Process Analyst
Global owner of Ecolab’s Ultra-Pure Water+ Engineer-to-Order (ETO) applications portfolio: the Autodesk, Bluebeam, Auxalia and related CAD, BIM and PDM tools engineers use to design, configure and deliver custom-engineered solutions. With engineering leadership and partners such as Autodesk and Auxalia, sets the roadmap, defines requirements and leads hands-on delivery, deployment and support worldwide. Formulates and defines project scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. Responsible for understanding the technology, business processes and opportunities in the context of the technical and business requirements and recommends solutions that enable the organization to achieve its goals.
What’s In It For You:
ETO Portfolio Strategy & Roadmap
- Own the multi-year roadmap: AutoCAD, Revit, Inventor, Vault, Navisworks, Autodesk Construction Cloud; Bluebeam Revu/Studio; auxalia add-ons (PlantTools, Revit ProjectBox).
- Align with ETO flow: quote/configure, design, release, BOM handoff to ERP, fabrication.
- Rationalize overlapping tools; recommend strategies with direct impact on results.
Partner & Vendor Management
- Lead delivery with technology partners such as Autodesk, Auxalia, and Bluebeam resellers/integrators.
- Define SOWs, deliverables, acceptance criteria and SLAs; govern partner performance and escalations.
Business Process Analysis & Requirements
- Formulate scope and objectives via research and fact-finding; map current/future-state ETO workflows.
- Elicit, analyze, communicate, document and validate requirements for changes to business processes, policies and information systems, revising existing system logic as necessary.
- Build business cases that quantify value, cost and risk to support investment decisions.
Solution Delivery, Integration & Testing
- Drive CAD/PDM (Vault) to ERP/PLM (e.g., SAP) integrations for BOM transfer and engineering change.
- Work across all SDLC phases with IT and security; ensure testing requirements are met and lead UAT.
Deployment, Licensing & Technical Problem Resolution
- Own global packaging and deployment standards for Autodesk and Bluebeam (ODIS, MSI, silent/automated installs, upgrades, uninstall/remediation) with endpoint management teams.
- Act as top escalation point for complex application/endpoint issues (installers, ODIS/MSI logs, registry, permissions, profiles, crash dumps, licensing, network); fix root causes.
- Govern Autodesk named-user licensing and cleanup; resolve licensing conflicts across regions.
- Build tools/automation (.NET/C#, AutoLISP, PowerShell, log parsers) to boost engineer productivity.
- Own AutoCAD, Civil 3D and Revit standards migration: profiles, templates, libraries, deployment.
- Use AI-assisted development/troubleshooting (testing, code review) within AI and security policies.
Licensing, Metrics & Value Realization
- Own license usage reporting, renewals and true-ups (with Procurement) and cost optimization.
- Track KPIs (adoption, cycle time, rework, support volume); report metrics to executive leadership.
Global Stakeholder Leadership & People Leadership
- Act as liaison among executive and regional engineering stakeholders (Americas, EMEA, APAC).
- Lead change management, training and adoption of new tools and standards.
- Manage, coach and develop one direct report; act as a thought leader in user groups and partner forums.
Minimum Qualifications:
- Bachelor’s degree in Engineering, Information Systems, Computer Science or a related field
- 10+ years in IT business analysis, engineering applications or CAD/BIM/PDM portfolios or related IT engineering discipline.
- Hands-on experience with Autodesk (AutoCAD, Revit and/or Inventor, Vault) and Bluebeam Revu or similar applications
- Deep technical knowledge of Autodesk or similar application deployment and licensing (ODIS, MSI, silent installs) and Windows application/endpoint troubleshooting (registry, permissions, profiles, logs, crash dumps).
- Experience delivering technology with an external partner/integrator (SOW, governance, acceptance).
- Global user support, executive presentation, and people leadership or mentoring experience.
Preferred Qualifications:
- Engineer-to-order or configure-to-order manufacturing or industrial equipment experience.
- CAD-to-ERP/PLM integration (Infor Syteline), software license management and Power BI experience.
- Certifications (Autodesk Certified Professional, CBAP, PMP, ITIL, Lean Six Sigma); Agile and Waterfall.
- AutoCAD .NET API, C#, AutoLISP and PowerShell/batch development and automation skills.
- Autodesk-partner, reseller or professional services experience implementing for customer IT teams.
- CAD standards migration (AutoCAD, Civil 3D), CAD management, AI-assisted development.
Annual or Hourly Compensation Range
The base salary range for this position is $133,700.00 - $200,600.00. This position is eligible for annual bonus pay based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Potential Customer Requirements Notice
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
Our Commitment to a Culture of Inclusion & Belonging
At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA).
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
Position Summary: IT Principal Business Process Analyst
Global owner of Ecolab’s Ultra-Pure Water+ Engineer-to-Order (ETO) applications portfolio: the Autodesk, Bluebeam, Auxalia and related CAD, BIM and PDM tools engineers use to design, configure and deliver custom-engineered solutions. With engineering leadership and partners such as Autodesk and Auxalia, sets the roadmap, defines requirements and leads hands-on delivery, deployment and support worldwide. Formulates and defines project scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. Responsible for understanding the technology, business processes and opportunities in the context of the technical and business requirements and recommends solutions that enable the organization to achieve its goals.
What’s In It For You:
ETO Portfolio Strategy & Roadmap
- Own the multi-year roadmap: AutoCAD, Revit, Inventor, Vault, Navisworks, Autodesk Construction Cloud; Bluebeam Revu/Studio; auxalia add-ons (PlantTools, Revit ProjectBox).
- Align with ETO flow: quote/configure, design, release, BOM handoff to ERP, fabrication.
- Rationalize overlapping tools; recommend strategies with direct impact on results.
Partner & Vendor Management
- Lead delivery with technology partners such as Autodesk, Auxalia, and Bluebeam resellers/integrators.
- Define SOWs, deliverables, acceptance criteria and SLAs; govern partner performance and escalations.
Business Process Analysis & Requirements
- Formulate scope and objectives via research and fact-finding; map current/future-state ETO workflows.
- Elicit, analyze, communicate, document and validate requirements for changes to business processes, policies and information systems, revising existing system logic as necessary.
- Build business cases that quantify value, cost and risk to support investment decisions.
Solution Delivery, Integration & Testing
- Drive CAD/PDM (Vault) to ERP/PLM (e.g., SAP) integrations for BOM transfer and engineering change.
- Work across all SDLC phases with IT and security; ensure testing requirements are met and lead UAT.
Deployment, Licensing & Technical Problem Resolution
- Own global packaging and deployment standards for Autodesk and Bluebeam (ODIS, MSI, silent/automated installs, upgrades, uninstall/remediation) with endpoint management teams.
- Act as top escalation point for complex application/endpoint issues (installers, ODIS/MSI logs, registry, permissions, profiles, crash dumps, licensing, network); fix root causes.
- Govern Autodesk named-user licensing and cleanup; resolve licensing conflicts across regions.
- Build tools/automation (.NET/C#, AutoLISP, PowerShell, log parsers) to boost engineer productivity.
- Own AutoCAD, Civil 3D and Revit standards migration: profiles, templates, libraries, deployment.
- Use AI-assisted development/troubleshooting (testing, code review) within AI and security policies.
Licensing, Metrics & Value Realization
- Own license usage reporting, renewals and true-ups (with Procurement) and cost optimization.
- Track KPIs (adoption, cycle time, rework, support volume); report metrics to executive leadership.
Global Stakeholder Leadership & People Leadership
- Act as liaison among executive and regional engineering stakeholders (Americas, EMEA, APAC).
- Lead change management, training and adoption of new tools and standards.
- Manage, coach and develop one direct report; act as a thought leader in user groups and partner forums.
Minimum Qualifications:
- Bachelor’s degree in Engineering, Information Systems, Computer Science or a related field
- 10+ years in IT business analysis, engineering applications or CAD/BIM/PDM portfolios or related IT engineering discipline.
- Hands-on experience with Autodesk (AutoCAD, Revit and/or Inventor, Vault) and Bluebeam Revu or similar applications
- Deep technical knowledge of Autodesk or similar application deployment and licensing (ODIS, MSI, silent installs) and Windows application/endpoint troubleshooting (registry, permissions, profiles, logs, crash dumps).
- Experience delivering technology with an external partner/integrator (SOW, governance, acceptance).
- Global user support, executive presentation, and people leadership or mentoring experience.
Preferred Qualifications:
- Engineer-to-order or configure-to-order manufacturing or industrial equipment experience.
- CAD-to-ERP/PLM integration (Infor Syteline), software license management and Power BI experience.
- Certifications (Autodesk Certified Professional, CBAP, PMP, ITIL, Lean Six Sigma); Agile and Waterfall.
- AutoCAD .NET API, C#, AutoLISP and PowerShell/batch development and automation skills.
- Autodesk-partner, reseller or professional services experience implementing for customer IT teams.
- CAD standards migration (AutoCAD, Civil 3D), CAD management, AI-assisted development.
Annual or Hourly Compensation Range
The base salary range for this position is $133,700.00 - $200,600.00. This position is eligible for annual bonus pay based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Potential Customer Requirements Notice
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
Our Commitment to a Culture of Inclusion & Belonging
At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA).
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
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Find JobsSenior Level IT Technical Support Job Market
Who's Hiring
- Boston Consulting18
- Jobot8
- Saint-Gobain4
- Western Alliance Bank4
- Blue Star Partners4
Top Industries Hiring
- Technology & Software43
- Consulting & Professional Services36
- Banking & Financial Services19
- Healthcare & Medical Services16
- Manufacturing13
Senior Level IT Technical Support Jobs: Frequently Asked Questions
How do I get a senior level it technical support job?
Employers hiring at the senior level look for candidates who have owned complex infrastructure projects end to end, not just resolved tickets. Demonstrating that you have led incident response, mentored junior staff, and driven process improvements gives you a clear edge. Certifications like ITIL, CompTIA Security+, or vendor-specific credentials in Microsoft, Cisco, or AWS signal the technical depth these roles demand. Tailoring your resume to show scope and outcomes, not just duties, is what separates senior candidates from the field.
Which companies hire senior level it technical supports?
Companies hiring senior level it technical supports right now include Boston Consulting, Jobot, and Saint-Gobain, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from large enterprises, managed service providers, and organizations with complex multi-site or hybrid infrastructure that requires experienced oversight rather than basic helpdesk coverage.
Are there remote senior level it technical support jobs?
Yes, though remote availability varies by role scope and employer. About 29% of senior level it technical support openings are remote or hybrid as of November 2026, reflecting broader adoption of distributed IT teams. Fully remote roles at this level typically focus on software, cloud, or vendor management responsibilities, while positions tied to on-site hardware or data center operations are more likely to require a physical presence.
What makes an it technical support role senior level?
A senior level it technical support role is defined by ownership, not just proficiency. Where mid-level roles involve resolving assigned issues, senior roles require setting standards, architecting solutions, leading escalations, and mentoring less experienced staff. Senior professionals are expected to influence tooling decisions, manage vendor relationships, and drive improvements to systems and processes. The work shifts from executing tasks to shaping how the support function operates.
Which industries hire the most senior level it technical supports?
Senior level it technical support roles concentrate in Technology & Software, Consulting & Professional Services, and Banking & Financial Services, based on current listings on Migrate Mate as of November 2026. These sectors tend to run large, compliance-sensitive, or geographically distributed technology environments where experienced support leadership is essential to keeping operations stable and secure.