ITSM Manager Jobs
ITSM Manager jobs are open across enterprise technology, financial services, healthcare, and government contracting, at every level from team lead to director, with specializations in ITIL process design, service desk operations, and change management. Scan the live roles below and apply to whichever ones fit.
Find ITSM Manager JobsOverview
Showing 5 of 6+ ITSM Manager jobs
Job Family
IT OperationsAbout Us
At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.
Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.
Who We Are
We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.
Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them.
We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.
What We Do
Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.
Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com.
Job Description Summary
Responsible for leading the centralised Enterprise Technology (ET) Change Enablement and Release Management team while serving as Delivery Manager for the associated operational products and processes. This role owns the product vision, roadmap and backlog alongside delivery accountability, and oversees standards, governance and continuous improvement to enable successful ET changes and coordinated releases while protecting service reliability. The position partners closely with other ITSM teams, technology teams and business stakeholders to align delivery priorities, manage risk and improve service quality and business value.Job Description
Responsibilities:
- Serve as Delivery Manager for Change Enablement and Release Management, owning the product vision, roadmap, prioritization and delivery plans, and balancing stakeholder needs, business objectives, operational priorities and available capacity.
- Lead, coach, develop, and manage the Change Enablement and Release Management team, including performance management, talent development and building process and governance capabilities.
- Manage resource planning, workload prioritization and on-call coverage to balance day-to-day change and release activities with strategic initiatives and process improvements.
- Oversee Change Enablement and Release Management processes and standards, including risk assessment, change authorization, release planning and coordination, and operational readiness.
- Partner with other ITSM Delivery Managers, technology teams and business stakeholders to improve ServiceNow (ASK) change workflows and Jira release workflows, identify automation and simplification opportunities and align cross-team dependencies and delivery expectations.
- Act as a change agent to transform and continuously improve Change Enablement and Release Management through modern practices, AI adoption and automation, informed by industry best practice, stakeholder feedback and alignment with related ITSM processes, to improve efficiency, control and delivery outcomes.
- Agree Change Enablement and Release Management KPIs with stakeholders and monitor change success, release outcomes and related operational trends to identify risks and target improvements.
- Ensure unsuccessful changes and releases are reviewed, partnering with Incident and Problem Management teams on root cause analysis and tracking corrective actions to prevent recurrence.
Manager, Ops Service Management
- Provide leadership and governance for change and release quality, compliance checks, testing and acceptance expectations, process documentation and reporting, ensuring readiness requirements are understood and met.
- Serve as an escalation point for change and release risks, delivery conflicts and process issues; present performance and improvement priorities to leadership and ensure compliance with information security and operational control requirements.
- Chair and facilitate the Community of Practice (CoP) meetings for Change Enablement and expand to incorporate Release Management.
- Work closely with the Senior ITSM Manager to review and update the staffing strategy for Change Enablement and Release Management and determine any associated budget requirements
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Business, or related field, or equivalent work experience
- 7+ years of experience in IT Operations, Service Management, Product Ownership, or related disciplines, including practical experience in Change Enablement and Release Management
- Previous leadership experience managing professional or technical teams
- Experience overseeing change and release governance, risk assessment, authorization and operational readiness, with an understanding of their relationship to Incident and Problem Management
- Experience in Product Ownership within an Agile delivery environment, including defining product vision and roadmaps, prioritizing backlogs, developing user stories and acceptance criteria, and aligning capacity and delivery commitments
- Strong analytical, problem-solving, and decision-making skills
- Excellent verbal and written communication skills
- Ability to manage competing priorities, resolve delivery dependencies and build effective relationships across technical and business teams
- ITIL 4/5 Foundation certification
Preferred Qualifications:
- Experience with ITSM capabilities in ServiceNow and Jira or equivalent IT Service Management platforms
- Experience leading change and release process improvements, workflow automation or operational transformation initiatives
- Experience supporting enterprise-scale technology operations and working with globally distributed teams across diverse cultures
- Experience with AI tooling such as Big Panda “Biggy”, Copilot, Kiro or other AI toolsets.
- Product Owner certification (CSPO, SAFe POPM, or equivalent)
Working Conditions:
- Hybrid-Office environment (Tuesdays, Wednesdays, Thursdays)
This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.
Compensation:
The Salary for this position generally ranges between $122,000 - $140,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.
Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
This is a hybrid position requiring three days in office per week in one of our hub locations (Philadelphia, PA; Cedar Rapids, IA; Denver, CO). Relocation assistance will not be provided for this position.
About the Function:
Enterprise Technology is a global Aegon/Transamerica organization that enables the business to move quickly and deliver the best possible outcomes for clients, while keeping their information safe and secure.
With more than 1,000 employees across the UK, US, Netherlands, Hungary, Spain, and Hong Kong, Enterprise Technology is a diverse, global team. Our experts work across areas such as application development, information security, infrastructure, data & analytics, risk & controls, program management, and architecture. We offer a wide range of career opportunities and are committed to supporting employee development.
Curiosity is the quality we value most. Much of our work involves solving complex problems, applying knowledge in new ways, and continuously improving how we operate. As technology evolves rapidly, we look for inquisitive people who are confident challenging the status quo and helping us drive change.
What We Offer
For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.
Compensation Benefits
Competitive Pay
Bonus for Eligible Employees
Benefits Package
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Health and Work/Life Balance Benefits
Paid Time Off starting at 160 hours annually for employees in their first year of service.
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
Adoption Assistance
Employee Assistance Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs
Inclusion & Diversity
We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.
To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.
Giving Back
We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.
Transamerica’s Parent Company
Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.
- As of December 31, 2023
Job Family
IT OperationsAbout Us
At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.
Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.
Who We Are
We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.
Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them.
We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.
What We Do
Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.
Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com.
Job Description Summary
Responsible for leading the centralised Enterprise Technology (ET) Change Enablement and Release Management team while serving as Delivery Manager for the associated operational products and processes. This role owns the product vision, roadmap and backlog alongside delivery accountability, and oversees standards, governance and continuous improvement to enable successful ET changes and coordinated releases while protecting service reliability. The position partners closely with other ITSM teams, technology teams and business stakeholders to align delivery priorities, manage risk and improve service quality and business value.Job Description
Responsibilities:
- Serve as Delivery Manager for Change Enablement and Release Management, owning the product vision, roadmap, prioritization and delivery plans, and balancing stakeholder needs, business objectives, operational priorities and available capacity.
- Lead, coach, develop, and manage the Change Enablement and Release Management team, including performance management, talent development and building process and governance capabilities.
- Manage resource planning, workload prioritization and on-call coverage to balance day-to-day change and release activities with strategic initiatives and process improvements.
- Oversee Change Enablement and Release Management processes and standards, including risk assessment, change authorization, release planning and coordination, and operational readiness.
- Partner with other ITSM Delivery Managers, technology teams and business stakeholders to improve ServiceNow (ASK) change workflows and Jira release workflows, identify automation and simplification opportunities and align cross-team dependencies and delivery expectations.
- Act as a change agent to transform and continuously improve Change Enablement and Release Management through modern practices, AI adoption and automation, informed by industry best practice, stakeholder feedback and alignment with related ITSM processes, to improve efficiency, control and delivery outcomes.
- Agree Change Enablement and Release Management KPIs with stakeholders and monitor change success, release outcomes and related operational trends to identify risks and target improvements.
- Ensure unsuccessful changes and releases are reviewed, partnering with Incident and Problem Management teams on root cause analysis and tracking corrective actions to prevent recurrence.
Manager, Ops Service Management
- Provide leadership and governance for change and release quality, compliance checks, testing and acceptance expectations, process documentation and reporting, ensuring readiness requirements are understood and met.
- Serve as an escalation point for change and release risks, delivery conflicts and process issues; present performance and improvement priorities to leadership and ensure compliance with information security and operational control requirements.
- Chair and facilitate the Community of Practice (CoP) meetings for Change Enablement and expand to incorporate Release Management.
- Work closely with the Senior ITSM Manager to review and update the staffing strategy for Change Enablement and Release Management and determine any associated budget requirements
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Business, or related field, or equivalent work experience
- 7+ years of experience in IT Operations, Service Management, Product Ownership, or related disciplines, including practical experience in Change Enablement and Release Management
- Previous leadership experience managing professional or technical teams
- Experience overseeing change and release governance, risk assessment, authorization and operational readiness, with an understanding of their relationship to Incident and Problem Management
- Experience in Product Ownership within an Agile delivery environment, including defining product vision and roadmaps, prioritizing backlogs, developing user stories and acceptance criteria, and aligning capacity and delivery commitments
- Strong analytical, problem-solving, and decision-making skills
- Excellent verbal and written communication skills
- Ability to manage competing priorities, resolve delivery dependencies and build effective relationships across technical and business teams
- ITIL 4/5 Foundation certification
Preferred Qualifications:
- Experience with ITSM capabilities in ServiceNow and Jira or equivalent IT Service Management platforms
- Experience leading change and release process improvements, workflow automation or operational transformation initiatives
- Experience supporting enterprise-scale technology operations and working with globally distributed teams across diverse cultures
- Experience with AI tooling such as Big Panda “Biggy”, Copilot, Kiro or other AI toolsets.
- Product Owner certification (CSPO, SAFe POPM, or equivalent)
Working Conditions:
- Hybrid-Office environment (Tuesdays, Wednesdays, Thursdays)
This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.
Compensation:
The Salary for this position generally ranges between $122,000 - $140,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.
Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
This is a hybrid position requiring three days in office per week in one of our hub locations (Philadelphia, PA; Cedar Rapids, IA; Denver, CO). Relocation assistance will not be provided for this position.
About the Function:
Enterprise Technology is a global Aegon/Transamerica organization that enables the business to move quickly and deliver the best possible outcomes for clients, while keeping their information safe and secure.
With more than 1,000 employees across the UK, US, Netherlands, Hungary, Spain, and Hong Kong, Enterprise Technology is a diverse, global team. Our experts work across areas such as application development, information security, infrastructure, data & analytics, risk & controls, program management, and architecture. We offer a wide range of career opportunities and are committed to supporting employee development.
Curiosity is the quality we value most. Much of our work involves solving complex problems, applying knowledge in new ways, and continuously improving how we operate. As technology evolves rapidly, we look for inquisitive people who are confident challenging the status quo and helping us drive change.
What We Offer
For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.
Compensation Benefits
Competitive Pay
Bonus for Eligible Employees
Benefits Package
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Health and Work/Life Balance Benefits
Paid Time Off starting at 160 hours annually for employees in their first year of service.
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
Adoption Assistance
Employee Assistance Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs
Inclusion & Diversity
We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.
To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.
Giving Back
We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.
Transamerica’s Parent Company
Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.
- As of December 31, 2023
See All 6 ITSM Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find ITSM Manager JobsITSM Manager Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in ITSM manager jobs.
- ITIL 4 Foundation or higher certification required by most employers
- Three or more years managing IT service management teams or programs
- Hands-on experience with ServiceNow, Jira Service Management, or similar platforms
- Proven ownership of incident, change, and problem management processes
- Bachelor's degree in information technology, computer science, or a related field
- Experience defining and reporting on KPIs such as MTTR and SLA compliance
Tips for Your ITSM Manager Job Search
Certify your ITIL knowledge before applying
Most itsm manager postings screen for ITIL 4 Foundation at minimum, and mid-to-senior roles increasingly expect Managing Professional or Strategic Leader designations. List the full certification name and version on your resume so applicant tracking systems flag you correctly.
Quantify service improvements on your resume
Hiring managers for itsm manager roles want to see outcomes, not duties. Replace phrases like 'managed incident process' with concrete results: reduced mean time to resolution, improved first-call resolution rates, or decreased change-related outages over a defined period.
Apply early to roles that fit
Migrate Mate lists itsm manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter postings by ITSM tool stack alignment
Employers often build their interview process around the platform already in use, whether ServiceNow, Jira Service Management, or BMC Remedy. Prioritize openings where your hands-on tool experience matches, since technical fluency in the existing stack shortens ramp-up and strengthens your candidacy.
Prepare a process improvement case study for interviews
Expect at least one behavioral round that probes how you redesigned a service management process end to end. Prepare a structured example covering the problem, your approach to stakeholder alignment, the change you implemented, and the measurable outcome it produced.
Negotiate scope alongside compensation
When an offer arrives, clarify reporting structure, headcount authority, and tool budget before accepting. Itsm manager roles vary widely in actual decision-making power, and misaligned expectations about process ownership are a common source of early attrition in this function.
ITSM Manager Jobs: Frequently Asked Questions
Which companies are hiring the most itsm managers?
New York Life, EY, and NTT DATA are hiring the most itsm managers right now, with openings concentrated in New York, Illinois, and Iowa, based on current listings on Migrate Mate as of November 2026. Enterprise technology firms and large financial services organizations tend to post the highest volume of these roles.
How many itsm manager jobs are remote?
About 83% of itsm manager openings are fully remote or hybrid as of November 2026, reflecting the function's strong suitability for distributed work. Process governance, vendor management, and reporting responsibilities tend to be the most remote-friendly, while roles that require hands-on service desk oversight often retain an on-site or hybrid component.
How do you become a itsm manager?
Start by building hands-on experience in IT support or service desk roles, then move into process analyst or team lead positions where you own a specific ITIL practice such as incident or change management. Earning ITIL 4 Foundation certification signals formal process knowledge to employers. From there, managing cross-functional initiatives and demonstrating measurable service improvements positions you for a full management title.
How do you get hired as an itsm manager with little experience?
Focus on roles titled IT service desk lead, ITSM analyst, or IT operations supervisor, which share the same process ownership responsibilities at a smaller scale. Complete ITIL Foundation certification to close the credentials gap, then document any process changes you drove, even informally, with concrete outcomes. Employers in mid-market companies often promote from within these adjacent titles when candidates show initiative on process improvement.
What does the itsm manager interview process look like?
Most itsm manager interviews run three to four rounds. An initial recruiter screen assesses background and compensation alignment, followed by a hiring manager conversation focused on process ownership experience and tool familiarity. A panel or cross-functional round typically includes stakeholders from IT operations and finance, and senior roles often add a presentation where candidates propose improvements to the company's current service management approach.
Where can I find and apply to itsm manager jobs?
You can find and apply to itsm manager jobs on Migrate Mate, which lists current openings from employers across the United States. Search the roles available, find the ones that match your experience and target companies, and apply directly to each listing that fits.
See All 6 ITSM Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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