J-1 Visa Client Success Specialist Jobs
Client Success Specialist roles in the United States are accessible to exchange visitors through J-1 visa sponsorship, most commonly under the Trainee or Specialist program category. Designated sponsors issue your DS-2019 and monitor your training plan while your host employer manages day-to-day work. No lottery or annual cap applies.
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Dorsia is at the forefront of hospitality-tech innovation, redefining how the world gains access to the most in-demand restaurants, events, and experiences. By fusing cutting-edge technology with the art of luxury hospitality, we empower our members to secure impossible-to-get reservations while providing operators with unprecedented levels of control, visibility, and revenue optimization.
As a fast-growing startup backed by over $50M from top-tier investors including Index Ventures, along with strategic industry partners such as Major Food Group (Carbone, Torrisi, etc.), Groot Hospitality (Casadonna, Papi Steak, etc.), and Gracious Hospitality (COTE, Coqodaq, etc.), we are rapidly expanding our footprint and reshaping the global hospitality landscape with proven expertise. We’re adding exceptional talent to drive our next phase of growth, and that’s where you come in.
About the Role
Dorsia is seeking a highly organized, service-minded Client Success Intern to support our Client Success Managers during Summer 2026. This role will play an important part in delivering a premium, proactive client experience—from onboarding through ongoing engagement and retention.
This is an ideal opportunity for someone who is energized by the intersection of hospitality, client experience, and operational excellence. You enjoy building clean systems, maintaining clear communication, and following through with precision. You’ll gain exposure to how high-performing Client Success teams operate inside a fast-moving, high-touch environment, and contribute directly to the workflows that keep clients engaged.
What You’ll Do
Clients Success Support & Relationship Management:
- Collaborating with Managers in account management and member facing content and inventory
- Support onboarding preparation and follow-through (materials, timelines, tracking, next steps)
- Assist with client communications including scheduling, reminders, and recap documentation
- Help maintain clean internal notes and account context to ensure continuity across stakeholders
Client Health & Retention Support:
- Monitor client activity and help flag risk signals (low engagement, delayed responses, unresolved issues)
- Support retention workflows by tracking open items, owners, and next steps
- Help organize client feedback and recurring themes to inform internal prioritization
Operational Excellence & Process Improvement:
- Maintain and update trackers for account status, action items, and client requests
- Support creation of lightweight playbooks and templates (onboarding checklists, follow-up scripts, QBR prep)
- Improve internal organization by proactively cleaning up workflows, documentation, and handoffs
Cross-Functional Coordination:
- Coordinate with internal teams (Product, Support, Ops, Partnerships) to route issues and ensure resolution
- Assist in packaging client updates for internal stakeholders to keep execution aligned
- Help document client pain points and feature requests in a structured, actionable way
The Winning Recipe
- Currently pursuing a degree in Business, Hospitality Management, Communications, Operations, Psychology, Marketing, or a related field (rising junior/senior or masters preferred)
- Strong interest in Client Success, Account Management, Client Services, Operations, or relationship-driven business models
- Highly organized and detail-oriented, with a strong ability to manage follow-ups and keep workstreams moving
- Clear, polished written communication skills and strong professional judgment
- Comfort working across multiple stakeholders in a fast-paced environment
- Strong Google Workspace skills (Docs, Sheets, Slides) with confidence maintaining trackers and summarizing insights
- Service-oriented mindset with premium hospitality standards: proactive, calm under pressure, and solutions-driven
- Self-starter energy with a high bar for execution quality and reliability
Nice to Have
- Experience in client-facing roles (hospitality, events, concierge, retail, community, support, or client service)
- Familiarity with CRM or Customer Success tools (Salesforce, HubSpot, Zendesk, Intercom, Notion, Airtable, etc.)
- Strong documentation instincts and comfort creating repeatable templates and workflows
- Analytical mindset with interest in client engagement signals and retention metrics
- Passion for hospitality, dining culture, and premium consumer experiences
Workplace Philosophy at Dorsia
At Dorsia, we believe that culture eats strategy. The best ideas in the world mean nothing without the right people around the table and the right chemistry between them. We are, unapologetically, a people-first organization.
In-Person Matters
We’re creating once-in-a-lifetime experiences for the most discerning audience in the world. That doesn’t happen over Zoom. It happens through collisions: a spark across a desk, a kitchen-side conversation that unlocks a partnership, the energy of ideas felt, not typed. That’s why in-office culture is non-negotiable at Dorsia.
Who We Hire
We don’t subscribe to check-the-box hiring. We hire for merit and mindset, which naturally creates a team with varied backgrounds. What unites us isn’t demographics, it’s a shared vision: to build the social operating system for the cultural vanguard.
Lifestyle Hours
We’re not a 9-to-5 company. Our lifestyle mirrors our members. Early flights, after-work events, and late-night sprints when the work demands it. But we love what we do, and we definitely love a good party.
High Performance Culture
Working at Dorsia isn’t for everyone—and that’s the point. Our culture is designed for builders, not passengers. We move fast, set ambitious standards, and expect people to rise to them. If you have the talent and the drive, this will be a ride to remember.
A Final Word
We’re building something special. It will take long hours and relentless effort. It’s not for everyone. For those with the metabolism, you’ll create something that changes how culture is lived. And that’s the kind of work worth your life’s energy.
About us
Dorsia is at the forefront of hospitality-tech innovation, redefining how the world gains access to the most in-demand restaurants, events, and experiences. By fusing cutting-edge technology with the art of luxury hospitality, we empower our members to secure impossible-to-get reservations while providing operators with unprecedented levels of control, visibility, and revenue optimization.
As a fast-growing startup backed by over $50M from top-tier investors including Index Ventures, along with strategic industry partners such as Major Food Group (Carbone, Torrisi, etc.), Groot Hospitality (Casadonna, Papi Steak, etc.), and Gracious Hospitality (COTE, Coqodaq, etc.), we are rapidly expanding our footprint and reshaping the global hospitality landscape with proven expertise. We’re adding exceptional talent to drive our next phase of growth, and that’s where you come in.
About the Role
Dorsia is seeking a highly organized, service-minded Client Success Intern to support our Client Success Managers during Summer 2026. This role will play an important part in delivering a premium, proactive client experience—from onboarding through ongoing engagement and retention.
This is an ideal opportunity for someone who is energized by the intersection of hospitality, client experience, and operational excellence. You enjoy building clean systems, maintaining clear communication, and following through with precision. You’ll gain exposure to how high-performing Client Success teams operate inside a fast-moving, high-touch environment, and contribute directly to the workflows that keep clients engaged.
What You’ll Do
Clients Success Support & Relationship Management:
- Collaborating with Managers in account management and member facing content and inventory
- Support onboarding preparation and follow-through (materials, timelines, tracking, next steps)
- Assist with client communications including scheduling, reminders, and recap documentation
- Help maintain clean internal notes and account context to ensure continuity across stakeholders
Client Health & Retention Support:
- Monitor client activity and help flag risk signals (low engagement, delayed responses, unresolved issues)
- Support retention workflows by tracking open items, owners, and next steps
- Help organize client feedback and recurring themes to inform internal prioritization
Operational Excellence & Process Improvement:
- Maintain and update trackers for account status, action items, and client requests
- Support creation of lightweight playbooks and templates (onboarding checklists, follow-up scripts, QBR prep)
- Improve internal organization by proactively cleaning up workflows, documentation, and handoffs
Cross-Functional Coordination:
- Coordinate with internal teams (Product, Support, Ops, Partnerships) to route issues and ensure resolution
- Assist in packaging client updates for internal stakeholders to keep execution aligned
- Help document client pain points and feature requests in a structured, actionable way
The Winning Recipe
- Currently pursuing a degree in Business, Hospitality Management, Communications, Operations, Psychology, Marketing, or a related field (rising junior/senior or masters preferred)
- Strong interest in Client Success, Account Management, Client Services, Operations, or relationship-driven business models
- Highly organized and detail-oriented, with a strong ability to manage follow-ups and keep workstreams moving
- Clear, polished written communication skills and strong professional judgment
- Comfort working across multiple stakeholders in a fast-paced environment
- Strong Google Workspace skills (Docs, Sheets, Slides) with confidence maintaining trackers and summarizing insights
- Service-oriented mindset with premium hospitality standards: proactive, calm under pressure, and solutions-driven
- Self-starter energy with a high bar for execution quality and reliability
Nice to Have
- Experience in client-facing roles (hospitality, events, concierge, retail, community, support, or client service)
- Familiarity with CRM or Customer Success tools (Salesforce, HubSpot, Zendesk, Intercom, Notion, Airtable, etc.)
- Strong documentation instincts and comfort creating repeatable templates and workflows
- Analytical mindset with interest in client engagement signals and retention metrics
- Passion for hospitality, dining culture, and premium consumer experiences
Workplace Philosophy at Dorsia
At Dorsia, we believe that culture eats strategy. The best ideas in the world mean nothing without the right people around the table and the right chemistry between them. We are, unapologetically, a people-first organization.
In-Person Matters
We’re creating once-in-a-lifetime experiences for the most discerning audience in the world. That doesn’t happen over Zoom. It happens through collisions: a spark across a desk, a kitchen-side conversation that unlocks a partnership, the energy of ideas felt, not typed. That’s why in-office culture is non-negotiable at Dorsia.
Who We Hire
We don’t subscribe to check-the-box hiring. We hire for merit and mindset, which naturally creates a team with varied backgrounds. What unites us isn’t demographics, it’s a shared vision: to build the social operating system for the cultural vanguard.
Lifestyle Hours
We’re not a 9-to-5 company. Our lifestyle mirrors our members. Early flights, after-work events, and late-night sprints when the work demands it. But we love what we do, and we definitely love a good party.
High Performance Culture
Working at Dorsia isn’t for everyone—and that’s the point. Our culture is designed for builders, not passengers. We move fast, set ambitious standards, and expect people to rise to them. If you have the talent and the drive, this will be a ride to remember.
A Final Word
We’re building something special. It will take long hours and relentless effort. It’s not for everyone. For those with the metabolism, you’ll create something that changes how culture is lived. And that’s the kind of work worth your life’s energy.
See all 8+ Client Success Specialist jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Client Success Specialist roles.
Get Access To All JobsTips for Finding J-1 Visa Sponsorship as a Client Success Specialist
Frame your training plan around measurable outcomes
Designated sponsors require a detailed training plan before issuing your DS-2019. Structure yours around specific client success skills you'll develop, such as churn analysis, CRM workflow design, or escalation handling, not just job duties.
Distinguish Trainee from Specialist before applying
Trainee status suits recent graduates or those with under five years of experience. Specialist status applies to established professionals with five-plus years. Applying under the wrong category delays your DS-2019 and may require restarting the sponsor evaluation process.
Check whether your host employer uses E-Verify
Some designated sponsors require host employers to be enrolled in E-Verify before approving a placement. Confirm this with your prospective employer early so it doesn't stall your training plan approval or DS-2019 issuance.
Search for roles using Migrate Mate to find J-1-aligned employers
Most job boards don't filter by visa-category compatibility. Use Migrate Mate to surface Client Success Specialist positions at employers who have hosted exchange visitors before, saving you from pitching J-1 logistics to unfamiliar hiring teams.
Confirm the two-year home residency requirement before accepting
Trainee and Specialist categories can carry a two-year home residency requirement depending on your country's government funding and skills list status. Verify your eligibility for a waiver through USCIS before committing to a host employer, since this affects any future H-1B or green card path.
Align your offer letter language with your training plan
Sponsors cross-reference your offer letter against your training plan when reviewing placements. Ensure the role title, reporting structure, and stated learning objectives in both documents match exactly, since inconsistencies are a leading cause of sponsor rejections at the DS-2019 stage.
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Find Client Success Specialist JobsClient Success Specialist J-1 Visa: Frequently Asked Questions
Which J-1 program category applies to Client Success Specialist roles?
Most Client Success Specialists qualify under the Trainee category if they have fewer than five years of professional experience, or the Specialist category if they have five or more years in the field. Current students completing degree-related placements may qualify under the Intern category. The right category depends on your experience level and the nature of the training you'll receive.
Who actually sponsors my J-1 visa for a Client Success Specialist position?
Your visa sponsor is a U.S. Department of State-designated organization, not your employer. Organizations such as Cultural Vistas, CIEE, or AIPT issue your DS-2019, approve your training plan, and monitor compliance throughout your exchange. The company where you work is your host employer, and they partner with a designated sponsor to facilitate your placement.
How do I find host employers open to J-1 exchange visitors in client success roles?
Most employers don't advertise J-1 compatibility in job postings, so direct outreach is often necessary. Migrate Mate lets you filter for Client Success Specialist roles at employers with a history of hosting exchange visitors, which significantly narrows your search to companies already familiar with the DS-2019 and training plan process.
Can the two-year home residency requirement block me from staying in the U.S. after my J-1 ends?
Yes, if the requirement applies to you, you must return to your home country for two years before changing to most other visa categories, including H-1B or permanent residence. Whether it applies depends on your home country's skills list and whether you received government funding. You can apply for a waiver through USCIS, but the process takes time and approval isn't guaranteed.
What does a host employer need to provide before a designated sponsor approves a Client Success Specialist placement?
The host employer typically signs a formal training plan that outlines the skills and competencies you'll develop, confirms supervision arrangements, and verifies that the role offers genuine learning beyond routine job tasks. Some sponsors also require the employer to complete a site evaluation or demonstrate that the position isn't simply displacing a U.S. worker. Migrate Mate can help you identify employers already experienced with these requirements.
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