J-1 Visa Customer Solutions Specialist Jobs
Customer Solutions Specialist roles in the United States are accessible to international professionals through J-1 visa sponsorship, most commonly under the Trainee or Intern program categories. Designated sponsor organizations issue your DS-2019 and oversee your training plan, while the hiring company serves as your host employer.
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Get Access To All JobsABOUT THE ROLE:
Grade Level (for internal use):
05
The Team:
The Polk Automotive Solutions Customer Success Team is a dynamic, solutions-oriented team of account management and product delivery professionals. Through industry insights and product consulting, we bring strategic ideas to our internal and external clients. Through timelines, documentation and internal and external communication, we ensure positive customer outcomes.
The Impact:
The PAS Customer Success Team is that of true sales enablement. We remove barriers to product fulfillment and actively assist sales in the discovery process to help clients articulate their goals and provide solutions that utilize Polk data. We provide frictionless facilitation to deliver successful, valuable outcomes and results.
What’s in it for you:
This position will participate in internal and external client calls, will have exposure to all facets of the SGPI Mobility business: Customer Success, Sales, Product and Production teams.
Responsibilities:
- Report organization and management
- Cleanup and organization of our customer database
- Meeting attendance, compiling recaps and action items for team efficiency
- Internal workflow setup and organization
WHAT WE’RE LOOKING FOR:
- Working towards but not limited to a Bachelor’s or Master’s degree in Business, Marketing, Economics
- Strong written and oral communication skills
- Detail-oriented, driven by organization and efficiency
- Strong communication skills
- Strong critical thinking and problem-solving skills
- An aptitude to learn and adapt quickly in a rapidly changing environment
- The ability to build strong working relationships in a collaborative setting
- Proficient in the Microsoft Suite (PowerPoint, Excel, Teams, Word)
- Experience in navigating and posting content to various social media platforms
- Entry-level candidates encouraged to apply
ABOUT S& P GLOBAL MOBILITY
At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.
WHAT’S IN IT FOR YOU?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
BENEFITS:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
GLOBAL HIRING AND OPPORTUNITY AT S&P GLOBAL:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
RECRUITMENT FRAUD ALERT:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
EQUAL OPPORTUNITY EMPLOYER
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law
ABOUT THE ROLE:
Grade Level (for internal use):
05
The Team:
The Polk Automotive Solutions Customer Success Team is a dynamic, solutions-oriented team of account management and product delivery professionals. Through industry insights and product consulting, we bring strategic ideas to our internal and external clients. Through timelines, documentation and internal and external communication, we ensure positive customer outcomes.
The Impact:
The PAS Customer Success Team is that of true sales enablement. We remove barriers to product fulfillment and actively assist sales in the discovery process to help clients articulate their goals and provide solutions that utilize Polk data. We provide frictionless facilitation to deliver successful, valuable outcomes and results.
What’s in it for you:
This position will participate in internal and external client calls, will have exposure to all facets of the SGPI Mobility business: Customer Success, Sales, Product and Production teams.
Responsibilities:
- Report organization and management
- Cleanup and organization of our customer database
- Meeting attendance, compiling recaps and action items for team efficiency
- Internal workflow setup and organization
WHAT WE’RE LOOKING FOR:
- Working towards but not limited to a Bachelor’s or Master’s degree in Business, Marketing, Economics
- Strong written and oral communication skills
- Detail-oriented, driven by organization and efficiency
- Strong communication skills
- Strong critical thinking and problem-solving skills
- An aptitude to learn and adapt quickly in a rapidly changing environment
- The ability to build strong working relationships in a collaborative setting
- Proficient in the Microsoft Suite (PowerPoint, Excel, Teams, Word)
- Experience in navigating and posting content to various social media platforms
- Entry-level candidates encouraged to apply
ABOUT S& P GLOBAL MOBILITY
At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.
WHAT’S IN IT FOR YOU?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
BENEFITS:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
GLOBAL HIRING AND OPPORTUNITY AT S&P GLOBAL:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
RECRUITMENT FRAUD ALERT:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
EQUAL OPPORTUNITY EMPLOYER
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law
See all 11+ Customer Solutions Specialist jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Solutions Specialist roles.
Get Access To All JobsTips for Finding J-1 Visa Sponsorship as a Customer Solutions Specialist
Frame your CV around measurable outcomes
J-1 Trainee applications require a structured training plan tied to documented skill gaps. Quantify your customer-facing results, escalation resolution rates, and CRM proficiency so your host employer can build a credible plan around your development objectives.
Confirm host employers use structured training plans
Not every company familiar with J-1 visas has hosted a Trainee in a customer solutions function specifically. Ask hiring managers whether they've completed a Training or Internship Placement Plan (DS-7002) before accepting an interview, not after receiving an offer.
Search for J-1 compatible roles on Migrate Mate
Use Migrate Mate to filter Customer Solutions Specialist positions by employers with documented exchange visitor hosting history, saving you from targeting companies that have never navigated the DS-2019 process for customer-facing roles.
Understand the two-year home residency requirement early
Some J-1 participants from specific countries or government-funded exchange programs must return home for two years before changing to most other U.S. visa categories. Determine whether this requirement applies to you before your training period ends.
Verify your sponsor organization handles business categories
Designated sponsors like Cultural Vistas and CIEE administer J-1 Trainee programs across different industry sectors. Confirm your chosen sponsor actively places candidates in customer operations or business services functions, since program expertise varies significantly by sponsor.
Align your program end date with offer negotiations
J-1 Trainee and Intern authorizations have fixed durations: up to 18 months for Trainees in most fields. Negotiate your start date and role scope before your DS-2019 is issued, since extending the authorization requires your sponsor's approval and additional documentation.
Customer Solutions Specialist jobs are hiring across the US. Find yours.
Find Customer Solutions Specialist JobsCustomer Solutions Specialist J-1 Visa: Frequently Asked Questions
Which J-1 program category fits a Customer Solutions Specialist role?
The Trainee category applies if you've completed your degree and have relevant work experience in business, customer operations, or a related field. The Intern category fits current students or recent graduates within 12 months of graduation. Both categories require a structured training plan outlining the skills you'll develop, approved by a State Department-designated sponsor organization.
Who actually sponsors my J-1 visa for a customer solutions position?
Your visa sponsor is a U.S. Department of State-designated organization, such as Cultural Vistas, CIEE, or IIE. They issue your DS-2019, monitor your training plan compliance, and serve as your program administrator. Your hiring company is your host employer, not your visa sponsor. This distinction matters when negotiating your offer and understanding program obligations.
How do I find host employers open to J-1 trainees in customer solutions?
Start your search on Migrate Mate, which surfaces U.S. employers with exchange visitor hosting experience in business and customer-facing roles. Because J-1 Trainee programs require the employer to complete formal training documentation and work with a designated sponsor, targeting companies already familiar with the process dramatically reduces friction during the offer stage.
Does the two-year home residency requirement affect customer solutions trainees?
It can. The two-year home residency requirement applies if your exchange program was funded by your home country's government, if you're from a country on the State Department's exchange visitor skills list, or if your J-1 category triggers it by regulation. If it applies, you must return home for two years before obtaining an H-1B, L-1, or immigrant visa. Check your DS-2019 and consult your sponsor to confirm your status.
Can a Customer Solutions Specialist role qualify as a specialty occupation for J-1 purposes?
The J-1 Trainee and Intern categories don't use the specialty occupation standard that applies to H-1B visas. Instead, your role must offer structured, progressive training that develops specific professional skills. Customer solutions positions qualify when the training plan documents competencies like CRM systems, escalation management, or cross-functional process improvement, and when those skills align with your academic or professional background.
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