J-1 Visa Enterprise Customer Success Jobs
Enterprise Customer Success roles in the U.S. typically qualify for J-1 sponsorship under the Trainee or Intern category, depending on your career stage. A designated sponsor organization issues your DS-2019, while the U.S. company serves as your host employer. No lottery, no annual cap.
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Get Access To All JobsWe offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)
Our Mission: To actively connect people to their next great opportunity.
Who We Are: ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.
Summary Of Job
The internal title of this role is referred to as a Product Strategist at ZipRecruiter. The requirements and responsibilities align with a sales engineer role. The product strategist will work directly with assigned Enterprise sales teams as a strategic partner throughout the client lifecycle. This partnership will increase probability of winning new deals or deal renewals, increase Enterprise client retention, and accelerate sales revenue growth.
Key focuses:
- Integral part of the pre-sales and process for key accounts, meeting with customers on calls and in-person, as needed to perform Discovery
- Develop rapport as a product and industry expert, both internally and externally
- Lead technical and complex discovery to ensure we have a holistic and accurate understanding of a customer’s needs/challenges and requirements
- Lead the design of deal strategy, pricing, and proposal
- Analyze industry and performance data to develop data-driven client narratives
- Share insights and recommendations internally with marketing, product, operations, finance, sales and leadership
Minimum Requirements:
- 5+ years experience in a client-facing role with Fortune 1000 companies
- Excellent communicator with strong skills to effectively write, speak, educate, and persuade at all levels
- Expert problem solving backed by innate curiosity
- Adept at writing documentation, presenting strategy, and communicating technical concepts to non-technical team members
- Data-driven mindset to help our customers understand how to think about performance
- Proven ability to lead teams and work cross-functionally in a highly collaborative environment
- Strategic thinker with strong project management skills
- Consultative approach to selling
- Highly analytical
- Data-driven storyteller
- Experience in Job-advertising or Digital-advertising industries highly favored
- Detail-oriented, organized, and strong time-management skills
- Ability to learn quickly, adapt to feedback, and work in a rapidly changing environment
- Easily builds rapport and establishes relationships with customers and colleagues
- Listens patiently, probing for and clarifying to get necessary details
- Excellent problem-solving skills working in ambiguity and limited direction
- Advanced knowledge of Google G Suite and MS Office Suite (Word, Excel, PPT)
As part of our team you’ll enjoy:
- Competitive salary
- Exceptional benefits package
- Flexible Vacation & Paid Time Off
- Employer-matched 401(k) plan
Category: Sales & Biz Dev
The US base salary range for this full-time position is $125,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations. Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.
ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.
Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice
We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)
Our Mission: To actively connect people to their next great opportunity.
Who We Are: ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.
Summary Of Job
The internal title of this role is referred to as a Product Strategist at ZipRecruiter. The requirements and responsibilities align with a sales engineer role. The product strategist will work directly with assigned Enterprise sales teams as a strategic partner throughout the client lifecycle. This partnership will increase probability of winning new deals or deal renewals, increase Enterprise client retention, and accelerate sales revenue growth.
Key focuses:
- Integral part of the pre-sales and process for key accounts, meeting with customers on calls and in-person, as needed to perform Discovery
- Develop rapport as a product and industry expert, both internally and externally
- Lead technical and complex discovery to ensure we have a holistic and accurate understanding of a customer’s needs/challenges and requirements
- Lead the design of deal strategy, pricing, and proposal
- Analyze industry and performance data to develop data-driven client narratives
- Share insights and recommendations internally with marketing, product, operations, finance, sales and leadership
Minimum Requirements:
- 5+ years experience in a client-facing role with Fortune 1000 companies
- Excellent communicator with strong skills to effectively write, speak, educate, and persuade at all levels
- Expert problem solving backed by innate curiosity
- Adept at writing documentation, presenting strategy, and communicating technical concepts to non-technical team members
- Data-driven mindset to help our customers understand how to think about performance
- Proven ability to lead teams and work cross-functionally in a highly collaborative environment
- Strategic thinker with strong project management skills
- Consultative approach to selling
- Highly analytical
- Data-driven storyteller
- Experience in Job-advertising or Digital-advertising industries highly favored
- Detail-oriented, organized, and strong time-management skills
- Ability to learn quickly, adapt to feedback, and work in a rapidly changing environment
- Easily builds rapport and establishes relationships with customers and colleagues
- Listens patiently, probing for and clarifying to get necessary details
- Excellent problem-solving skills working in ambiguity and limited direction
- Advanced knowledge of Google G Suite and MS Office Suite (Word, Excel, PPT)
As part of our team you’ll enjoy:
- Competitive salary
- Exceptional benefits package
- Flexible Vacation & Paid Time Off
- Employer-matched 401(k) plan
Category: Sales & Biz Dev
The US base salary range for this full-time position is $125,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations. Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.
ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.
Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice
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Get Access To All JobsTips for Finding J-1 Visa Sponsorship in Enterprise Customer Success
Align your training plan to CS outcomes
Your DS-2019 training plan must map directly to Enterprise Customer Success competencies: onboarding methodology, renewal forecasting, or QBR facilitation. Gaps between your stated objectives and actual job duties are the most common reason designated sponsors reject training plans.
Distinguish Intern from Trainee category early
If you're currently enrolled in a degree program, you qualify as a J-1 Intern. If you've graduated within 12 months, you apply as a Trainee. Misclassifying your category delays DS-2019 issuance and can require a full restart with your designated sponsor.
Target host employers with CS infrastructure
Use Migrate Mate to filter for U.S. companies that have previously hosted J-1 exchange visitors in customer-facing roles. Employers already familiar with host-organization obligations process training plan agreements faster and are less likely to withdraw after an offer.
Verify your host employer's E-Verify enrollment
Most designated sponsor organizations require host employers to participate in E-Verify before issuing a DS-2019. Confirm this before accepting any offer. Asking HR directly at the offer stage prevents last-minute compliance holds that delay your program start date.
Document measurable CS experience for your application
Designated sponsors assess whether your background justifies a Customer Success training placement. Quantify prior experience: accounts managed, churn rates reduced, or implementation cycles completed. Vague resumes citing only soft skills are frequently flagged during sponsor vetting.
Clarify the two-year home residency requirement upfront
Some J-1 participants in government-funded or skills-list programs must return home for two years before changing to H-1B or permanent resident status. Confirm with your designated sponsor whether your specific program and nationality trigger this requirement before signing your training agreement.
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Find Enterprise Customer Success JobsEnterprise Customer Success J-1 Visa: Frequently Asked Questions
Which J-1 program category fits Enterprise Customer Success roles?
Most Enterprise Customer Success positions fall under the J-1 Trainee category for professionals who have graduated within the past 12 months, or the Intern category for those currently enrolled in a degree program. The role must involve structured training in a recognizable occupational field, and your training plan must reflect genuine skill development rather than routine employment.
Who actually sponsors my J-1 visa for a customer success role?
Your visa sponsor is a U.S. Department of State-designated organization such as Cultural Vistas, CIEE, or AIPT, not your employer. The host company provides the job and signs the training agreement, but the designated sponsor reviews your qualifications, issues the DS-2019 form, and monitors your program compliance throughout the exchange period.
How do I find U.S. companies willing to host J-1 exchange visitors in CS roles?
Use Migrate Mate to search for Enterprise Customer Success roles at companies that have previously engaged with J-1 programs. Many employers are open to hosting exchange visitors but don't advertise it explicitly. Filtering for companies with a history of structured training programs narrows your search to hosts already familiar with the DS-2019 process and host-organization obligations.
Does the two-year home residency requirement apply to customer success trainees?
It depends on your funding source and country of citizenship. If your J-1 program is funded by the U.S. government or your home government, or if your occupation appears on your country's skills list, the two-year requirement applies. You would need to return home before applying for H-1B or permanent residence. Confirm your specific situation with your designated sponsor before committing to a training agreement.
What should my J-1 training plan include for an enterprise CS position?
Your training plan should outline phase-by-phase skill development specific to enterprise customer success: onboarding processes, account health monitoring, renewal strategy, and executive stakeholder management. Generic descriptions of customer service duties are rejected by most designated sponsors. The plan must demonstrate that the exchange advances your professional development in a way not available in your home country.
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