J-1 Visa Customer Success Jobs
Customer Success roles in the United States are accessible to exchange visitors through the J-1 visa Trainee or Intern program categories, depending on your career stage. Finding a host employer willing to structure a formal training plan is the key step before a designated sponsor can issue your DS-2019 and complete your sponsorship.
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Get Access To All JobsINTRODUCTION
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
ABOUT THE ROLE
We are looking for a motivated Data Science Intern to join our team. This role offers hands-on experience working with real-world data, building models, and supporting data-driven decision-making. You will collaborate with data scientists, engineers, and business stakeholders to solve meaningful problems.
WHAT YOU'LL DO:
- Collect, clean, and preprocess structured and unstructured data
- Perform exploratory data analysis to identify trends and insights
- Build and evaluate machine learning models under guidance
- Develop data visualizations and dashboards to communicate findings
- Assist in deploying models and monitoring their performance
- Work with large datasets using tools like Python, SQL, and cloud platforms
- Document processes, experiments, and results clearly
- Participate in team demos, feedback sessions, and learning opportunities
- This role provides mentorship and exposure to customer-facing technical problem solving in a fast-moving AI/Product environment
WHAT WE'RE LOOKING FOR:
- Enrolled in a Bachelor’s or Master’s degree program in Computer Science, Engineering, or a related field
- Experience writing code in Python (or another general-purpose language)
- Strong interest in artificial intelligence, machine learning, or software engineering
- Basic understanding of statistics and machine learning concepts
- Familiarity with libraries such as Pandas, NumPy, Scikit-learn, or TensorFlow/PyTorch
- Experience with SQL and working with databases
- Strong analytical and problem-solving skills
- Excellent communication skills and willingness to collaborate with teammates and customers
NICE-TO-HAVES
- Experience with data visualization tools (e.g., Tableau, Power BI, Matplotlib, Seaborn)
- Familiarity with cloud platforms (AWS, GCP, or Azure)
- Knowledge of version control (Git)
- Exposure to big data tools (Spark, Hadoop) is a plus
This posting will be used to fill a newly-created role.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.com.
INTRODUCTION
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
ABOUT THE ROLE
We are looking for a motivated Data Science Intern to join our team. This role offers hands-on experience working with real-world data, building models, and supporting data-driven decision-making. You will collaborate with data scientists, engineers, and business stakeholders to solve meaningful problems.
WHAT YOU'LL DO:
- Collect, clean, and preprocess structured and unstructured data
- Perform exploratory data analysis to identify trends and insights
- Build and evaluate machine learning models under guidance
- Develop data visualizations and dashboards to communicate findings
- Assist in deploying models and monitoring their performance
- Work with large datasets using tools like Python, SQL, and cloud platforms
- Document processes, experiments, and results clearly
- Participate in team demos, feedback sessions, and learning opportunities
- This role provides mentorship and exposure to customer-facing technical problem solving in a fast-moving AI/Product environment
WHAT WE'RE LOOKING FOR:
- Enrolled in a Bachelor’s or Master’s degree program in Computer Science, Engineering, or a related field
- Experience writing code in Python (or another general-purpose language)
- Strong interest in artificial intelligence, machine learning, or software engineering
- Basic understanding of statistics and machine learning concepts
- Familiarity with libraries such as Pandas, NumPy, Scikit-learn, or TensorFlow/PyTorch
- Experience with SQL and working with databases
- Strong analytical and problem-solving skills
- Excellent communication skills and willingness to collaborate with teammates and customers
NICE-TO-HAVES
- Experience with data visualization tools (e.g., Tableau, Power BI, Matplotlib, Seaborn)
- Familiarity with cloud platforms (AWS, GCP, or Azure)
- Knowledge of version control (Git)
- Exposure to big data tools (Spark, Hadoop) is a plus
This posting will be used to fill a newly-created role.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.com.
See all J-1 Visa Customer Success Jobs
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Get Access To All JobsTips for Finding J-1 Visa Sponsorship in Customer Success
Frame your CV around measurable outcomes
J-1 Training Plans require you to demonstrate progressive skill development, not just job duties. Quantify onboarding metrics, retention rates, or customer health scores so host employers can map your background to specific training objectives.
Identify host employers through J-1 disclosure data
DOL maintains public records of companies that have hosted J-1 Trainees in business and marketing fields. Filtering this data by industry surfaces Customer Success teams with prior J-1 hosting experience, which shortens the training-plan negotiation.
Distinguish Intern from Trainee eligibility before applying
The J-1 Intern category requires current full-time enrollment in a degree program abroad. If you've already graduated, you must qualify as a Trainee, which requires at least one year of relevant work experience outside the U.S.
Search Migrate Mate for J-1-aligned Customer Success roles
Use Migrate Mate to find U.S. employers posting Customer Success positions that align with J-1 hosting. Filtering by role and sponsorship type surfaces companies already structured to support exchange visitor placements.
Negotiate training plan structure before accepting an offer
Your DS-2019 cannot be issued until a designated sponsor like CIEE or Cultural Vistas approves your Training or Internship Placement Plan. Confirm the host employer is willing to complete this documentation before you accept any offer.
Check the two-year home residency requirement early
Some J-1 participants funded by their home government or from exchange-designated countries must return home for two years after the program ends. Confirm your specific situation with your designated sponsor before accepting a placement, since this affects future visa options.
Customer Success J-1 Visa: Frequently Asked Questions
Which J-1 program category fits a Customer Success role?
Current students interning with a U.S. company typically use the J-1 Intern category. Professionals who have already graduated and have at least one year of relevant work experience use the J-1 Trainee category. Customer Success roles in account management, onboarding, or client retention fall under the business and management field for both categories.
Who actually sponsors my J-1 visa for a Customer Success position?
The visa sponsor is a U.S. Department of State-designated organization, such as CIEE, Cultural Vistas, or IIE. They issue your DS-2019 and monitor program compliance. The company hiring you for the Customer Success role is your host employer, not your visa sponsor. These are two separate entities with different legal responsibilities.
How do I find Customer Success host employers open to J-1 placement?
Migrate Mate lets you search U.S. Customer Success roles by sponsorship type, helping you identify companies already structured to host exchange visitors. Targeting employers with prior J-1 hosting history significantly reduces the time spent explaining the training plan process to HR teams unfamiliar with the program.
What goes into the Training or Internship Placement Plan for a Customer Success role?
The plan must outline specific skills you'll develop, supervision methods, and measurable goals broken down by phase. For Customer Success, this typically includes CRM proficiency, escalation handling, onboarding processes, and customer health monitoring. Your designated sponsor reviews and approves this plan before issuing the DS-2019, so the host employer must commit to the structure in writing.
Can I switch host employers during my J-1 program if the Customer Success role doesn't work out?
Changing host employers mid-program requires your designated sponsor's approval and typically means issuing a new DS-2019 with an updated Training Plan. The new placement must fall within the same program category and field. Not all sponsors permit mid-program transfers, so confirm this policy before starting and build it into any offer negotiation.