J-1 Visa Customer Service Lead Jobs
Customer Service Lead positions in the U.S. are available to exchange visitors through the J-1 visa Trainee or Intern program categories, depending on your career stage. Finding a host employer willing to structure the role as a qualifying training program is the key step before a designated sponsor can issue your DS-2019 and confirm sponsorship.
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Get Access To All JobsINTRODUCTION
Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.
Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace.
All Tex Pipe & Supply is one of those trade names and is looking for a Sales and Leadership Trainee at their Austin, TX location.
Are you looking to pursue a long-term career in sales, business operations, or management? Do you have a strong work ethic and an eagerness to learn? Do you enjoy interacting with people and building relationships? If so, then we’d like you to join our team as a Sales & Leadership Trainee.
ABOUT THE PROGRAM:
The Sales & Leadership Development program is a multi-year rotational program aimed at investing in each trainee's future by providing exposure to all aspects of our business. During the program, we work in a structured, thorough manner to develop an aligned understanding of your skill set and long-term career goals.
- Live into your dreams. We'll pair your passion, skill set, and career goals with our business needs. When the program is complete, you'll have the opportunity to pursue a long-term career in sales, operations management, profit center management, or a variety of other career paths that suit your individual goals and the needs of the business.
- Learn the business. Your learning path will include on-the-job experience supplemented with coaching from experienced managers, book and computer courses, and visits with customers and vendors. You'll learn about all aspects of our business (including warehouse procedures, operations, and sales) with guidance along the way from mentors and managers.
HERE'S A LOOK AT WHAT YOU'LL ACCOMPLISH IN EACH PHASE:
Phase 1:
- Learn about and perform work related to our business operations such as receiving and shipping material, processing returned goods, making deliveries, and learning about proper truck maintenance.
- Participate in vendor product knowledge sessions.
- Complete related online courses that facilitate and supplement your learning.
Phase 2:
- Learn about and gain experience working in counter sales including assisting customers and other teammates, processing sales orders, providing reliable product information, and maintaining the display area.
- Participate in vendor product knowledge sessions.
- Gain experience working with residential, commercial, and repair and remodel contractors.
Phase 3:
- Learn about and gain experience working in sales. Complete tasks related to pricing and margin management, bids, quotes and submittals, product procurement, and job scheduling.
- Develop relationships with vendors.
- Participate in joint sales calls with outside salespersons.
Phase 4:
- Participate in an in-depth career discussion with your assigned Profit Center Manager and discuss which aspect of business you’re interested in pursuing.
ABOUT YOU:
- College degree or equivalent experience.
- Experience in customer service, sales, management, or leadership roles.
- Able to drive for company business. As a company business driver, you must:
- Be at least 18 years old.
- Possess a proper and valid driver's license.
- Have a driving record that meets the criteria for being an Authorized Driver in accordance with company policy.
Our ideal candidate will also:
- Be able to build influential relationships and trust with customers and key vendor partners through open and interactive communication.
- Be able to build positive working relationships and inspire teamwork with co-workers.
- Possess excellent communication and listening skills, with the ability to persuade.
- Be able to quickly adapt and react to changes within the work environment.
- Possess a high level of accuracy and attention to detail.
- Effectively prioritize work projects and multi-task.
- Be able to learn and operate applicable software systems and technology used in day-to-day business operations.
- Demonstrate an awareness of personal strengths and areas of improvement and act independently to improve and increase skills and knowledge.
- Be able to learn how to safely operate warehouse material-handling equipment.
- Read, write, speak, and understand English.
- Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
- Be able to quickly gain knowledge of products sold in the Profit Center.
- Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.
THE BENEFITS OF WORKING WITH US:
Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:
Full-time benefits (for team members working 30 or more hours per week):
- Medical, dental, vision, and prescription coverage.
- Accident, Hospital Indemnity, and critical care coverage.
- Life insurance and Long Term Disability.
- Pre-tax accounts for healthcare, dependent care, and commuter benefits.
- Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law).
- Paid pregnancy and parental leave.
- Paid day of community service.
Full-time and part-time benefits:
- 401(k).
- Retirement cash account with company contributions.
- Targeted training programs focused on your personal and professional growth.
- Company wellness program.
- Employee discounts.
- College tuition benefits.
- Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.
Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.
We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.
INTRODUCTION
Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.
Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace.
All Tex Pipe & Supply is one of those trade names and is looking for a Sales and Leadership Trainee at their Austin, TX location.
Are you looking to pursue a long-term career in sales, business operations, or management? Do you have a strong work ethic and an eagerness to learn? Do you enjoy interacting with people and building relationships? If so, then we’d like you to join our team as a Sales & Leadership Trainee.
ABOUT THE PROGRAM:
The Sales & Leadership Development program is a multi-year rotational program aimed at investing in each trainee's future by providing exposure to all aspects of our business. During the program, we work in a structured, thorough manner to develop an aligned understanding of your skill set and long-term career goals.
- Live into your dreams. We'll pair your passion, skill set, and career goals with our business needs. When the program is complete, you'll have the opportunity to pursue a long-term career in sales, operations management, profit center management, or a variety of other career paths that suit your individual goals and the needs of the business.
- Learn the business. Your learning path will include on-the-job experience supplemented with coaching from experienced managers, book and computer courses, and visits with customers and vendors. You'll learn about all aspects of our business (including warehouse procedures, operations, and sales) with guidance along the way from mentors and managers.
HERE'S A LOOK AT WHAT YOU'LL ACCOMPLISH IN EACH PHASE:
Phase 1:
- Learn about and perform work related to our business operations such as receiving and shipping material, processing returned goods, making deliveries, and learning about proper truck maintenance.
- Participate in vendor product knowledge sessions.
- Complete related online courses that facilitate and supplement your learning.
Phase 2:
- Learn about and gain experience working in counter sales including assisting customers and other teammates, processing sales orders, providing reliable product information, and maintaining the display area.
- Participate in vendor product knowledge sessions.
- Gain experience working with residential, commercial, and repair and remodel contractors.
Phase 3:
- Learn about and gain experience working in sales. Complete tasks related to pricing and margin management, bids, quotes and submittals, product procurement, and job scheduling.
- Develop relationships with vendors.
- Participate in joint sales calls with outside salespersons.
Phase 4:
- Participate in an in-depth career discussion with your assigned Profit Center Manager and discuss which aspect of business you’re interested in pursuing.
ABOUT YOU:
- College degree or equivalent experience.
- Experience in customer service, sales, management, or leadership roles.
- Able to drive for company business. As a company business driver, you must:
- Be at least 18 years old.
- Possess a proper and valid driver's license.
- Have a driving record that meets the criteria for being an Authorized Driver in accordance with company policy.
Our ideal candidate will also:
- Be able to build influential relationships and trust with customers and key vendor partners through open and interactive communication.
- Be able to build positive working relationships and inspire teamwork with co-workers.
- Possess excellent communication and listening skills, with the ability to persuade.
- Be able to quickly adapt and react to changes within the work environment.
- Possess a high level of accuracy and attention to detail.
- Effectively prioritize work projects and multi-task.
- Be able to learn and operate applicable software systems and technology used in day-to-day business operations.
- Demonstrate an awareness of personal strengths and areas of improvement and act independently to improve and increase skills and knowledge.
- Be able to learn how to safely operate warehouse material-handling equipment.
- Read, write, speak, and understand English.
- Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
- Be able to quickly gain knowledge of products sold in the Profit Center.
- Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.
THE BENEFITS OF WORKING WITH US:
Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:
Full-time benefits (for team members working 30 or more hours per week):
- Medical, dental, vision, and prescription coverage.
- Accident, Hospital Indemnity, and critical care coverage.
- Life insurance and Long Term Disability.
- Pre-tax accounts for healthcare, dependent care, and commuter benefits.
- Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law).
- Paid pregnancy and parental leave.
- Paid day of community service.
Full-time and part-time benefits:
- 401(k).
- Retirement cash account with company contributions.
- Targeted training programs focused on your personal and professional growth.
- Company wellness program.
- Employee discounts.
- College tuition benefits.
- Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.
Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.
We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.
See all J-1 Visa Customer Service Lead Jobs
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Get Access To All JobsTips for Finding J-1 Visa Sponsorship in Customer Service Lead
Frame your CV around measurable team outcomes
Designated sponsors assess whether your background justifies a structured training program. Quantify results you've driven in customer operations, escalation resolution, or team coordination so host employers can build a credible training plan around your existing skills.
Confirm the role qualifies as a training program
A Customer Service Lead position must involve active skill development, not just day-to-day supervision, to satisfy J-1 Trainee requirements. Ask prospective host employers whether they can document rotating objectives and measurable learning benchmarks across the placement period.
Search Migrate Mate to find J-1-aligned host employers
Many customer service operations teams work with exchange visitors but don't advertise it publicly. Use Migrate Mate to filter for U.S. employers and Customer Service Lead roles where J-1 sponsorship compatibility is already surfaced.
Check whether the 2-year home residency requirement applies
If your J-1 program is government-funded or your home country lists your occupation on its skills list, you may face a two-year home residency requirement before changing status. Verify your DS-2019 and passport endorsements before accepting any offer.
Require the host employer to sign your training plan early
Your designated sponsor issues the DS-2019 only after approving a completed Training or Internship Placement Plan. Negotiate the host employer's sign-off on training objectives before you submit documents to sponsors like Cultural Vistas or CIEE to avoid last-minute delays.
Align your role title with O*NET occupation codes
Designated sponsors often cross-reference your stated occupation against O*NET to confirm the role fits your field of study or prior work. Ensure your job title and duties match a recognized customer service or operations classification to avoid a training plan rejection.
Customer Service Lead J-1 Visa: Frequently Asked Questions
Which J-1 program category fits a Customer Service Lead role?
It depends on your career stage. If you're currently enrolled in a degree program, the Intern category applies. If you've graduated within the past 12 months or are an early-career professional with relevant work experience, the Trainee category is the appropriate fit. Both require a host employer willing to structure the role as a formal training program with documented learning objectives, not just operational duties.
Who actually sponsors a J-1 visa for this role - the employer or a separate organization?
The hiring company is your host employer, not your visa sponsor. Your J-1 sponsor is a U.S. Department of State-designated organization, such as Cultural Vistas, CIEE, or AIPT, that issues your DS-2019, approves your training plan, and monitors program compliance. The host employer must cooperate with that sponsor but cannot issue the DS-2019 on its own, regardless of its size or resources.
How do I find U.S. employers open to hosting a J-1 Customer Service Lead?
Most companies don't advertise J-1 host positions the same way they advertise standard hires. Migrate Mate lets you search for Customer Service Lead roles and employers where J-1 sponsorship compatibility is already identified, which saves significant time compared to cold-filtering job boards and asking each employer individually whether they've worked with designated sponsors before.
Can a Customer Service Lead role trigger the 2-year home residency requirement?
Possibly. The two-year home residency requirement applies if your J-1 program is government-funded, if your home country's skills list includes your occupation, or if your government funded your education. Customer service and operations roles are not categorically exempt. Check the J designation on your DS-2019 and consult your designated sponsor to determine whether a waiver is available before making any post-program plans.
What makes a Customer Service Lead role qualify under J-1 Trainee rules?
The position must serve a genuine training purpose, not simply fill a staffing need. Your Training or Internship Placement Plan must show rotating skill objectives across areas like escalation management, team coaching, or process improvement, with measurable benchmarks at each stage. Roles that are purely supervisory or repetitive are harder for designated sponsors to approve, so the host employer's willingness to document structured development is critical.