J-1 Visa Customer Specialist Jobs
Customer Specialist roles in the United States are accessible to international professionals through J-1 visa sponsorship under the Trainee or Intern program category. These programs place you with a U.S. host employer for structured, hands-on training in client engagement, service operations, and customer experience management.
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Get Access To All JobsINTRODUCTION
The Emergency Response Call Intake Specialist internship program is designed for students interested in maintaining a sustainable environment. The intern will be responsible for assisting the team with answering and triaging incoming calls related to environmental emergencies and incidents. This role is the first point of contact in the response process and requires accuracy, urgency, and professionalism in collecting critical information, initiating documentation, and communicating with internal teams. Interns can expect to participate in networking events and complete a final presentation at the conclusion of the program. We are searching for a reliable and team-oriented individual with an excellent commitment to safety to join our growing team during the Summer of 2026!
Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.
WHY WORK FOR CLEAN HARBORS?
- Health and Safety is our #1 priority, and we live it 3-6-5!
- Focus on maintaining sustainability and cleaning the Earth
- Competitive Pay $20/ HR
- Positive and safe work environments
- Opportunities for growth and development for all the stages of your career
BASIC QUALIFICATIONS
- Requires a High School Diploma or equivalent
- Must be pursuing a bachelor’s or advanced degree in an applicable discipline, Business Management, Accounting, Project Management, Emergency Management, etc. and be in their Junior or Senior year.
- Must have a valid Driver’s License and reliable transportation
- Successfully complete a background check, drug test, and physical, by position
- Ability to perform physical functions per job requirements
Responsibilities
- Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times
- Assist with answering incoming emergency and non-emergency calls in a professional and timely manner
- Help document incident details accurately in internal systems (ALERT)
- Support routing calls to the appropriate team based on urgency and type of event
- Help track active calls and provide updates until they are handed off to the response team
- Gather key information from callers (location, incident details, materials involved, safety concerns)
- Maintain clear communication logs and assist with required documentation
- Communicate with clients and internal teams to help keep everyone informed
- Return calls, emails, and messages promptly to support timely service
- Monitor ongoing situations and assist with sharing updates as needed
- Follow company guidelines to maintain professionalism, accuracy, and confidentiality
- Attend Networking events within the internship program
- Complete a final project presentation
- All other duties as assigned
Clean Harbors is an equal opportunity employer.
Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ect@cleanharbors.com or 1-844-922-5547.
Clean Harbors is a Military & Veteran friendly company.
Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
INTRODUCTION
The Emergency Response Call Intake Specialist internship program is designed for students interested in maintaining a sustainable environment. The intern will be responsible for assisting the team with answering and triaging incoming calls related to environmental emergencies and incidents. This role is the first point of contact in the response process and requires accuracy, urgency, and professionalism in collecting critical information, initiating documentation, and communicating with internal teams. Interns can expect to participate in networking events and complete a final presentation at the conclusion of the program. We are searching for a reliable and team-oriented individual with an excellent commitment to safety to join our growing team during the Summer of 2026!
Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.
WHY WORK FOR CLEAN HARBORS?
- Health and Safety is our #1 priority, and we live it 3-6-5!
- Focus on maintaining sustainability and cleaning the Earth
- Competitive Pay $20/ HR
- Positive and safe work environments
- Opportunities for growth and development for all the stages of your career
BASIC QUALIFICATIONS
- Requires a High School Diploma or equivalent
- Must be pursuing a bachelor’s or advanced degree in an applicable discipline, Business Management, Accounting, Project Management, Emergency Management, etc. and be in their Junior or Senior year.
- Must have a valid Driver’s License and reliable transportation
- Successfully complete a background check, drug test, and physical, by position
- Ability to perform physical functions per job requirements
Responsibilities
- Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times
- Assist with answering incoming emergency and non-emergency calls in a professional and timely manner
- Help document incident details accurately in internal systems (ALERT)
- Support routing calls to the appropriate team based on urgency and type of event
- Help track active calls and provide updates until they are handed off to the response team
- Gather key information from callers (location, incident details, materials involved, safety concerns)
- Maintain clear communication logs and assist with required documentation
- Communicate with clients and internal teams to help keep everyone informed
- Return calls, emails, and messages promptly to support timely service
- Monitor ongoing situations and assist with sharing updates as needed
- Follow company guidelines to maintain professionalism, accuracy, and confidentiality
- Attend Networking events within the internship program
- Complete a final project presentation
- All other duties as assigned
Clean Harbors is an equal opportunity employer.
Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ect@cleanharbors.com or 1-844-922-5547.
Clean Harbors is a Military & Veteran friendly company.
Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
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Get Access To All JobsTips for Finding J-1 Visa Sponsorship as a Customer Specialist
Build a training plan before outreach
State Department-designated sponsors require a formal Training or Internship Placement Plan before issuing your DS-2019. Draft a structured schedule covering customer service systems, communication protocols, and escalation procedures so host employers can approve it quickly.
Target employers with dedicated training programs
Host employers for J-1 Trainees must provide structured learning, not just task completion. Prioritize companies in retail, hospitality, or financial services that run formal onboarding academies or rotational programs, since these structures satisfy the sponsor's supervision requirements.
Search Migrate Mate for J-1-aligned roles
Use Migrate Mate to filter Customer Specialist openings at U.S. employers who have a demonstrated history of hosting international participants. This narrows your search to organizations already familiar with DS-2019 obligations and host employer agreements.
Confirm the home residency requirement early
Some J-1 Trainee participants are subject to the two-year home residency requirement under INA Section 212(e). Check your DS-2019 and passport visa stamp before accepting an offer, since this affects your ability to change status or apply for certain visas afterward.
Align your background with O*NET criteria
Designated sponsors assess whether your prior education or work experience qualifies you for the Trainee category using occupational definitions. Review the O*NET profile for Customer Service Representatives to confirm your credentials match the field's standard requirements before applying.
Clarify host employer responsibilities at the offer stage
Before signing, confirm the employer understands their role as a host organization, not the visa sponsor. They must sign the DS-2019 training plan, designate an on-site supervisor, and cooperate with sponsor monitoring visits throughout your program duration.
Customer Specialist jobs are hiring across the US. Find yours.
Find Customer Specialist JobsCustomer Specialist J-1 Visa: Frequently Asked Questions
Which J-1 program category fits a Customer Specialist role?
The Trainee category fits professionals who have a degree plus at least one year of relevant work experience, or five years of work experience without a degree. The Intern category applies if you're currently enrolled in a post-secondary institution or graduated within the past 12 months. Both categories accommodate customer service and client-facing training programs at U.S. host employers.
Who actually sponsors my J-1 visa for a Customer Specialist position?
The visa sponsor is a U.S. Department of State-designated organization, such as Cultural Vistas, CIEE, or AIPT, not your host employer. The designated sponsor reviews your training plan, issues your DS-2019 form, and monitors your program compliance. The company where you train is the host employer, which signs the training agreement but does not hold sponsorship authority.
How do I find U.S. employers open to hosting J-1 Customer Specialist trainees?
Migrate Mate lists Customer Specialist roles at U.S. employers who have a history of working with international participants, making it easier to identify host organizations already familiar with J-1 program requirements. Many employers in this field don't advertise J-1 hosting explicitly, so targeting companies with formal training structures gives you the strongest footing when approaching them about a traineeship.
Can I stay in the United States after my J-1 Customer Specialist program ends?
J-1 Trainees and Interns receive a 30-day grace period after the program end date on the DS-2019 to depart or change status. If your visa stamp includes a two-year home residency requirement, you must return home before applying for most other U.S. visas or adjusting status. Confirm your specific obligation with your designated sponsor before making post-program plans.
Does my host employer pay J-1 program fees or do I?
Fee arrangements vary by designated sponsor and host employer. Some sponsor organizations charge program fees to the host employer, others charge the participant, and some split costs. Clarify this during the offer stage. Your host employer is also required to provide you with compensation at least meeting the prevailing wage for your occupation and location, which your designated sponsor will verify against your training plan.
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