J-1 Visa Product Support Specialist Jobs
Product Support Specialist roles in the United States are accessible to exchange visitors through J-1 visa sponsorship, typically under the Trainee or Intern category depending on your career stage. A designated sponsor organization issues your DS-2019, while the hiring employer serves as your host. No lottery or annual cap applies.
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Get Access To All JobsINTRODUCTION
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.
ABOUT THE ROLE
Skydio is looking for a highly motivated individual currently enrolled or recently graduated from a hardware-related engineering degree program to intern with the Skydio Product Support Engineer (PSE) team this summer. During this 8-10 week program, you’ll utilize your knowledge of electrical/mechanical engineering along with basic software skills to assist in root cause failure investigations, triage technical customer failure escalation reports to various Skydio Engineering teams, and work with the manufacturing teams on quality improvement signals coming from customers. You’ll also collaborate with other PSEs to perform key operational tasks along with tool and process improvements benefiting Technical Support Representatives (TSR) and Product Engineering teams. This role is ideal for someone looking to gain practical insights into how IoT products are designed, built, and supported as they prepare to enter the full-time employment market.
LOCATION
This is an office-based 40-hour/week position that requires at least 3 days/week onsite at our HQ in San Mateo, CA.
HOW YOU'LL MAKE AN IMPACT
- Assist with customer failure analysis triage involving Skydio drones, docks, and accessories.
- Assist with work to identify product failures that require Engineering or Manufacturing changes.
- Help with proactive product quality initiatives involving customers and product updates/upgrades.
- Make improvements to diagnostic processes used by Skydio Support team TSRs to troubleshoot and resolve customer issues.
- Assist other PSEs in creating content for weekly/monthly feature/bug prioritization and planning meetings with Product teams.
- Assist TSRs and PSEs in swarming high-priority product incidences to mitigate operational downtime risk.
- Build analytics dashboards in Databricks and use data to inform decision making.
BASIC QUALIFICATIONS
- Currently pursuing a degree in Electrical, Mechanical, Industrial Engineering (or a related field).
- Have basic software development knowledge, preferably with C++, Python, Cloud VMs, analytics platforms (e.g., Databricks/SQL) and a solid grasp of AI (e.g., Claude, LLMs).
- Strong technical troubleshooting and problem-solving skills, and familiarity with triage and escalation workflows.
- Understanding of network architecture/troubleshooting for WiFi and 5G LTE cellular networks.
- Experience performing hardware failure analysis and related tasks at a project level.
- Familiarity with autonomous robotics and IoT software concepts.
- Ability to work autonomously, with excellent interpersonal and written communication skills.
- Ability to efficiently collaborate with others to quickly create high-impact solutions.
COMPENSATION
- The hourly rate for this position is $47/hr for Undergrad, $53/hr for Graduate students, and $58/hr for PhD students*. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience.
Interns are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.
- Compensation for certain positions may vary based on the position’s location.
At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.
For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/
INTRODUCTION
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.
ABOUT THE ROLE
Skydio is looking for a highly motivated individual currently enrolled or recently graduated from a hardware-related engineering degree program to intern with the Skydio Product Support Engineer (PSE) team this summer. During this 8-10 week program, you’ll utilize your knowledge of electrical/mechanical engineering along with basic software skills to assist in root cause failure investigations, triage technical customer failure escalation reports to various Skydio Engineering teams, and work with the manufacturing teams on quality improvement signals coming from customers. You’ll also collaborate with other PSEs to perform key operational tasks along with tool and process improvements benefiting Technical Support Representatives (TSR) and Product Engineering teams. This role is ideal for someone looking to gain practical insights into how IoT products are designed, built, and supported as they prepare to enter the full-time employment market.
LOCATION
This is an office-based 40-hour/week position that requires at least 3 days/week onsite at our HQ in San Mateo, CA.
HOW YOU'LL MAKE AN IMPACT
- Assist with customer failure analysis triage involving Skydio drones, docks, and accessories.
- Assist with work to identify product failures that require Engineering or Manufacturing changes.
- Help with proactive product quality initiatives involving customers and product updates/upgrades.
- Make improvements to diagnostic processes used by Skydio Support team TSRs to troubleshoot and resolve customer issues.
- Assist other PSEs in creating content for weekly/monthly feature/bug prioritization and planning meetings with Product teams.
- Assist TSRs and PSEs in swarming high-priority product incidences to mitigate operational downtime risk.
- Build analytics dashboards in Databricks and use data to inform decision making.
BASIC QUALIFICATIONS
- Currently pursuing a degree in Electrical, Mechanical, Industrial Engineering (or a related field).
- Have basic software development knowledge, preferably with C++, Python, Cloud VMs, analytics platforms (e.g., Databricks/SQL) and a solid grasp of AI (e.g., Claude, LLMs).
- Strong technical troubleshooting and problem-solving skills, and familiarity with triage and escalation workflows.
- Understanding of network architecture/troubleshooting for WiFi and 5G LTE cellular networks.
- Experience performing hardware failure analysis and related tasks at a project level.
- Familiarity with autonomous robotics and IoT software concepts.
- Ability to work autonomously, with excellent interpersonal and written communication skills.
- Ability to efficiently collaborate with others to quickly create high-impact solutions.
COMPENSATION
- The hourly rate for this position is $47/hr for Undergrad, $53/hr for Graduate students, and $58/hr for PhD students*. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience.
Interns are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.
- Compensation for certain positions may vary based on the position’s location.
At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.
For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/
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Get Access To All JobsTips for Finding J-1 Visa Sponsorship as a Product Support Specialist
Align your DS-2019 category before applying
Current students pursuing practical training apply under the Intern category, while professionals with a degree plus one year of experience qualify as Trainees. Mismatching your category to your background is the most common reason designated sponsors reject DS-2019 requests.
Document support-specific technical skills formally
Designated sponsors require a structured training plan tying your product support duties to measurable learning objectives. Prepare a skills inventory covering CRM platforms, ticketing systems, and escalation workflows before your sponsor interview, not after you receive a host offer.
Target host employers with dedicated J-1 host agreements
Search for Product Support Specialist roles at companies that already hold active host organization agreements with a designated sponsor. Use Migrate Mate to filter opportunities where the employer has established J-1 hiring infrastructure, which shortens your DS-2019 processing timeline significantly.
Verify your role qualifies as a specialty occupation
Not every support role qualifies for J-1 Trainee status. Cross-reference your job description against the O*NET profile for Product Support Specialists to confirm the position requires field-specific knowledge, which designated sponsors use to validate training plan eligibility.
Negotiate training plan scope during the offer stage
Once a host employer extends an offer, request a written outline of your rotation duties before your designated sponsor submits the DS-2019. Sponsors such as Cultural Vistas and CIEE require training plans that specify department rotations, supervisor names, and weekly learning goals for each program phase.
Check for the two-year home residency requirement early
If your country appears on the Exchange Visitor Skills List or your program receives government funding, you may face a two-year home residency requirement after your J-1 ends. Confirm your status with your designated sponsor before accepting a host offer, since this affects future H-1B or green card plans.
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Find Product Support Specialist JobsProduct Support Specialist J-1 Visa: Frequently Asked Questions
Which J-1 program category covers Product Support Specialist roles?
Most Product Support Specialists enter on the Trainee category, which requires a relevant degree plus at least one year of related work experience outside the United States. Current students who have not yet graduated typically use the Intern category instead. Both categories require a designated sponsor to issue the DS-2019 and approve a structured training plan tied to your product support duties.
Who actually sponsors my J-1 visa, the employer or a separate organization?
Your J-1 visa sponsor is a U.S. Department of State-designated organization, not your hiring employer. Organizations such as IIE, CIEE, Cultural Vistas, and AIPT issue the DS-2019 form that authorizes your exchange visitor status. The company where you perform product support work is your host employer. The designated sponsor monitors compliance and program rules throughout your stay.
How do I find Product Support Specialist host employers open to J-1 visitors?
Start your search on Migrate Mate, which surfaces U.S. employers and roles that align with J-1 sponsorship. Look specifically for companies that already hold host organization agreements with a designated sponsor, since those employers have completed the administrative vetting process and can onboard J-1 visitors faster than companies starting fresh.
What does my training plan need to include for a product support role?
Designated sponsors require a detailed training plan that connects your daily product support tasks to specific learning outcomes. Expect to document the CRM systems and ticketing tools you will use, the escalation processes you will learn, supervisor names and their qualifications, and measurable goals for each program phase. Generic job descriptions are not accepted in place of a structured plan.
Can I switch host employers mid-program if a better product support role comes up?
Changing host employers during a J-1 program requires your designated sponsor's approval before you start the new role. Your sponsor must amend your DS-2019 to reflect the new host organization, and the new employer must meet the sponsor's host vetting requirements. Working for an unapproved host employer violates your J-1 status, so get written confirmation from your sponsor before accepting any new offer.
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